[clannie]

I bought a new laptop from Dell about a month ago.After loading it up with favourite utilities etc. and uninstalling a lot of junk that came with the laptop, I noticed a plastic lever sticking out on the left hand side.When I tried to push it back in it would not locate and came straight back out.I phoned Dell and they had the laptop uplifted,now I have received an email from them to say that the motherboard has been physically damaged and not covered by the systems warranty therefore payment of £500 + vat is required.I just do not know what I can do now.The laptop cost was £430 paid on June 14th by Egg credit card.I will try and attach the said email.Please can anyone advise me on what to do next. Thank you.

[Blink182]

1. dont buy dell.
2. take it to em and shove it in their face, demand they refund.

[clannie]

Forgot to say that this was my reply

[Blink182]

wow, that should work. DELL are so bad

[Stoner]

Hi clannie

Sounds like a bad deal for you.
I'd suggest using the phone # on that first Dell email and having a calm talk with this Harvey guy and if that does not resolve it, ask to speak to his supervisor and see if you can find a more reasonable person to talk to.


good luck....

[wacor]

Did you buy this using the Dell account or with a Visa or Mastercard ??

If Visa or Mastercard contact the charge company about filing a complain. There would be a form to send in and then typically they put the money in escrow until Dell responds and then they will judge from there.

Then get the Dell presidents name and write him directly. I had a long drawn out battle on a rebate that i could never even get a response on until i wrote the president. Threaten that you will contact the state attourney generals office and filing a complaint with them

[Clumbsy_Mage]

Well this just backs up my belief that Dell are incompetent...

1. dont buy dell.

[screamoon]

Fact1) Dell is not a manufacturer
Fact2) Dell assembles parts from various other hardware vendors
Fact3) You can get a system replacement in this case. If you want more info on how to do that then feel free to message me anytime.

PS: I have worked with DELL for quite sometime.

[Clumbsy_Mage]

The first and last time I've ever contacted Dell was via telephone and I spoke to a male person of Indian heritage judging by his voice, he repeatedly tried to sell me a certain product after I said no to him... Quite funny really.

"Well really you want to go with this product as it is much better and only costs £200 more"... Okay

[clannie]

Well thanks for all replies I have pm'd screamoon,but as for Dell a new email apologising for tone of last email but still same message,if I want it fixed they want £500 even though the laptop is 4 weeks old.Uploading email if you want to be amused.Where to go from here?I just dont know,but I will not be asking Dell to repair it and I really regret having bought a Dell laptop now.

[wacor]

Again, How did you pay for this??

If it was with a charge card then you may have some recourse.
Not with a Dell account though.

I would tell them to ship it back, that you refuse to have them repair it as you are convinced you did not cause damage. That you intend to take it to an independent repair center to verify the damage was not caused by negligence and that you will take every legal recourse at that point including contacting a lawyer and forwarding a complaint to the state attourney general.

if you are convinced you did not break it then you gotta threaten them. Including as i stated earler a letter to the president of Dell. Once they know you refuse to let them repair it then you may find they have a different attitude as to their being so convinced that you caused the damage.

good luck

[clannie]

Credit card bill is already paid so too late to get any recourse there.How does one get to contact the President of Dell address etc. I would like to let him know how incompetent his company is.

[wacor]

Originally Posted by clannie

Credit card bill is already paid so too late to get any recourse there.How does one get to contact the President of Dell address etc. I would like to let him know how incompetent his company is.

you should be able to google to get the presidents name

and no it is not too late to contact the charge card company. there is a 60 or 90 day period after the transaction typically where you can challenge something like this.

[wacor]

Michael Dell is the chairman of Dell

I believe that is who i wrote to when nothing else got a response.

no gurantees if you write him but i think if you tell them you want the computer back for a 2nd opinion and state your case they might reconsider

[Stoner]

Another Dell laptop catches fire.
Pictures .................

LINK







Looks like Dell has some serious safety issues with their batteries.