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Iolo System Mechanic 7.0 Professional, Lack of customer service/relations

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Timax47's Avatar
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25-Feb-2007, 11:07 AM #31
WOW!

Wassat all about?
Dawndd's Avatar
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25-Feb-2007, 12:51 PM #32
William Shakespeare
I said I was done with this thread which obviously means I will read nothing further and I did not read anything further. I should not post, and this will certainly be the last. However, judging by the prior posts which I've read and the fact that, despite me saying I was done with this thread, something else was posted by this person who seems to have a desperate need to justify his work doing class action suits and who will have to get in the last word, I can't get a William Shakespeare quote out of my head:
"Me thinks (thou) doth protest too much."

Now, I will make it absolutely clear as that is apparently what is needing AGAIN as my last post was ignored, I will no longer read any posts on class action suits nor read any posts by a certain person who has some issues.
Dawn
Always here to help with info on iolo Technologies, I have a file full, but not here to help those with personal demons.
Larrylesq's Avatar
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25-Feb-2007, 12:59 PM #33
Res ipsa loquitur: The thing speaks for itself.

Actually, more accurately translated: The thing itself speaks.

I never said I currently do class action work. I seem to recall writing about leaving that area & starting my own firm & teaching since 2001. So, I never wrote that I currently practice in that area.

Further, what was written by me was to make certain that other readers weren't misinformed about their options & to seek competent legal advice before doing anything about the iolo issue. (How many times do I have to point this out?) Someone seemingly could care less about this - and most certainly lacks the reasoning skills to see it. So yes, I think what's been written by the legal impostor speaks for itself.

Larrylesq

Last edited by Larrylesq : 25-Feb-2007 01:43 PM.
Timax47's Avatar
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03-Mar-2007, 03:08 AM #34
Keep Me informed Please
hi again Guys

If you get any form of reply from Iolo or you get a fix for the product please keep me informed.

I have been beating the drum in other forums and I won't give up!

I will also post back if I get a resolution

Cheers
escalader's Avatar
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03-Mar-2007, 08:58 AM #35
Timax:

Like you I'm not done with this either. "We will never surrender...".

I have no replies from Iolo but I did an experiment (typical engineer I guess!).

I did the unthinkable. I reinstalled it and this time even after it updated the RK seems to have disappeared.

Possible Explanations:

1) An act of G.D (not possible)
2) My PC remembered the RK and won't start it (probable)
3) iolo saw the error of it's ways and removed it (unlikely)

I am on forums as well, have you posted in Wilder's? What is the current version of your
posting, if you want I'll post it there for you? But better to join and post yourself.
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Timax47's Avatar
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04-Mar-2007, 03:25 AM #36
Rootkit was never there in the first place
When it was brought to my attention that SM installs a rootkit, I ran every rootkit check possible and according to all of them, I didnt have a rootkit on my system. So, my question is..... Does SM install a RK yes or no? What harm does it do if it does install one and is it possible that I do have one but cannot detect it? I used all of the big boy revealers.

BTW does SM work for you now (since the reinstall)?

Keep up the good work

Nils carborundum illegitimi (i'm sure that you know what that means)
escalader's Avatar
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04-Mar-2007, 09:51 AM #37
SM and the vanishing rootkit
Quote:
Originally Posted by Timax47
When it was brought to my attention that SM installs a rootkit, I ran every rootkit check possible and according to all of them, I didn't have a rootkit on my system. So, my question is..... Does SM install a RK yes or no? What harm does it do if it does install one and is it possible that I do have one but cannot detect it? I used all of the big boy revealers.

BTW does SM work for you now (since the reinstall)?

Keep up the good work

Nils carborundum illegitimi (i'm sure that you know what that means)
SM7 seems to be working okay at the moment, but I'm watching it.

When I first installed SM I detected a RK/hidden process sourced to it.
Had some fun using the tool itself to disable it and promptly un-installed it.
I waited 1 week, and reverted to SM 6, ran it a bit. No rootkits.
Re-installed V7 updated it. No rootkits detected.

I have asked elsewhere as well, is there ever a valid reason(s) for a vendor to use RK's and hidden processes so far what I have as a reply is 'silence' or opinions that can't be validated.
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Timax47's Avatar
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04-Mar-2007, 04:09 PM #38
are you running SM7 in compatability mode for XP sp2?
Does file terminator appear in menu on right click?
Does Drive scrubber wipe dangerous deleted files OK?
Does Defrag work ok?
Can you safely terminate files in Search and recover?
Is the latest version 7.1.6?
If the answer to all of these is yes then I might reinstall it
escalader's Avatar
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04-Mar-2007, 04:53 PM #39
Your Questions
  1. re you running SM7 in compatability mode for XP sp2?
    NO, I'M NOT IN VISTA, I AM WAITING FOR SOME YEARS TO DO THAT
  2. Does file terminator appear in menu on right click?
    I DON'T HAVE THIS
  3. Does Drive scrubber wipe dangerous deleted files OK?
    I DON'T HAVE THIS
  4. Does Defrag work ok?
    I DON'T USE IT
  5. Can you safely terminate files in Search and recover?
    I USE PARAGON TOOLS FOR BACKUP AND RECOVERY
  6. Is the latest version 7.1.6?
    YES
  7. If the answer to all of these is yes then I might reinstall it
    MY GUESS IS IT DOESN"T YET WORK WITH VISTA!!!!!!
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Timax47's Avatar
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05-Mar-2007, 02:12 AM #40
Am I missing something here?

The theme of this thread is based upon me asking why doesn't SM 7 Pro work in Vista.

You have made a post saying that you have reinstalled SM7 (presumably on a Vista PC?) Seeing as it is Vista that we are talking about and no other operating system. Then you proceed to tell me that you haven't installed it on a Vista PC.
We all know that it works on other OS's , we want to know why it doesn't work on Vista as the makers claim that it does!!!!!!!!!
escalader's Avatar
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05-Mar-2007, 09:11 AM #41
Systems Mechanic 7 in XP SP2
Timax47:

Don't know if you are missing anything. This thread as my feeble brain read it, related to iolo SM 7 professional, lack of customer service and relations. It also drew in comments on possible vendor rootkits among other issues. It did not occur to me that it excluded input from non vista users. It may be that other who posted here may also not be using vista.

In the last post I answered a set of questions, one of which was am I running in compatibility mode.

Since input on my SM 6/7 experience is only based on XP SP2, I apologize and will now simply read in this thread since I don't have vista.

Good luck!
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Timax47's Avatar
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05-Mar-2007, 12:46 PM #42
Dont worry Buddy
From my very first Post>>>>>>

I have posted on forums around the net and contacted the makers of System Mechanic until I am blue in the face but nobody seems to want, or is able to answer my question.

It is a simple enough question............ Why does System Mechanic version 7 Professional not work on Windows Vista as the makers, Iolo say that it does?
Why do Iolo not acknowledge customer enquiries?
Why do they not hold their hands up and refund my money?

I know that I am a uk resident and that Iolo probably think that I will give up and not bother about being cheated out of $69 but hey, I'm gonna try to get closure on this issue. I have been on several forums that have also highlighted the problem and the customer's disdain for Iolo and their lack of customer service/relations


Sorry Es for confusing you, your input to the thread has been appreciated

Timax
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09-Mar-2007, 07:36 PM #43
Root Kit on Sys Mechanic???

I will have to look under the hood of my laptop!!!
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09-Mar-2007, 08:11 PM #44
Sorry to hear about your problems with iolo, and I hope you can get resolution from them.

But this is EXACTLY why I refuse to put Vista on my com, I think ill stick with my XP SP2 for a few more years until Microsoft gets this figured out.

I was offered a FREE Windows Vista Home Upgrade CD for my Toshiba laptop, (from Toshiba) but after reading all the horror stories about Vista, NO THANKS!

For everyone thinking about upgrading to Vista, BEWARE! Research Vista before upgrading!
Timax47's Avatar
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12-Mar-2007, 02:27 PM #45
Angry an update at last!!!
I tried the latest update from Iolo it is now version 7.1.7 and what does it do???????????

can you remember Edwin Starr and his hit single War?

Well I have come up with a rendition of that hit single and it goes like this (imagine the tune)

Sys Mech (da da da da) what is it good for? ......... absolutely nothing..........let me hear you say....Sys Mech (da da da da) what is it good for.................absolutely nothing, it aint nothin but a heart breaker.... friend only to the undertaker.

Please feel free to add your own lyrics

What a piece of Shi

BTW what does an upgrade bring to the product, I cannot find one thing that this upgrade brings?

At least Iolo have added Vista to thier list of OS's when you submit an inquiry>>>>>>>>>>>>>>>>> fat lot of good that'll do you though. Iwould get more sense out of talking to a brick wall..... (because a brick wall at least serves a purpose and it doesnt BS you)

Timax very angry Timax very very angry Timax

It aint the $69 I have been ripped off.............it's the principle.
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