[DSteel]

The short version:
You will be so sorry if you try to use The Geek Squad. They have the worst customer service I've ever seen.

The story behind it:
Have you every wanted to reach through a phone and choke the dumb *** on the other end? No you say? Well call Geek Squad and that will all change.

To save you time and me frustration, let me jump ahead to the third time I tried to call them. Finally, a real person comes on after near terminally hold. Yes!! I get an appointment for 3:15PM on a Monday. By 4:30PM on Monday, I figure the Geek just isn't going to show. Strange I think, "You'd think someone would have at least called me."

By 5:00PM I'm through another cycle of hold and answering all the same questions that got asked when I scheduled the appointment. This Geek says, "Strange you think the Agent would have at least called you".... There's a thought I say. All is not lost he says, "The Agent will call you to re-schedule in the next twenty four (24) hours".

Jump ahead twenty eight (28) hours, hold this time another forty five minutes. Now this Geek says, "Oh, I'm so sorry" then I tell her all those same answers to all those same questions. I think, "Do they ask these for fun?" "Shoot, if they're that important you think they might write them down."

Jump ahead, the Geek can't or won't tell me why my appointment was missed. The Geek can't or won't tell me why I didn't get the phone call I was promised. And now, AND NOW, the Geek says, "We can't help you but our business department can" "Can you hold please?"

Jump ahead, my face is turning red and I've asked for her supervisor six times now. Its like I'm not even there. No response to any of my questions. No response to now my seventh request for her supervisor. I was speaking English, REALLY.

Jump ahead, Oh my goodness!!! They do have a supervisor!!! Felicia, is her name. Apparently they had to fly her in from the North Pole because the hold time was again insane. But that is ok, now I'll get answers. Now I'll get help. Now we can move forward.

NO NO NO, those questions again! You have to be kidding me. Ok, for the record!! Its a Gateway running Windows XP. I bought it at Best Buy over a year ago. Yes, I have current security software.... blah blah blah.

Felicia apparently went to the same customer service training as all the other Geeks. No answers, no reasons, no help, no new appointment and no assurance that this was a fluke and not standard operating procedure. What Felicia can do, put me on hold for appointment scheduling. Put me on hold for the Business division. Have the MIA Agent call me with in twenty four hours. Yeah, I've heard that before.

I choose instead to keep my blood pressure down and my 'F' words contained. I choose, AND YOU SHOULD TOO, not to use the Geek Squad at all. They truly have the worst customer service I've ever seen.