[mandalaybaycanad]

NEVER, NEVER, NEVER buy a Staples Warranty via Easy Tech Force.

I am absolutely disgusted with the $300 "warranty" I was sold that was supposed to protect me in the event of my laptop being damaged. As a small business person, I gladly paid the $300 feeling like I had peace of mind in case something happened.

After a spill, I took my laptop computer to Staples for repair or replacement. I expected an answer within a few days and it's been more than a month and they JUST made a damn decision that it my laptop needs to be replaced.

In the meantime I was forced to buy another laptop (from anywhere other than Staples) and they added salt to the wound by forcing me to accept a gift certificate to Staples that is the full value of my laptop (instead of reimbursing me cash). So I'm out the cost of my new laptop, the $300 I paid for the warranty and being forced to spend nearly $1,000 from a store I hate.

[JohnWill]

I never buy a warranty from any store. You have to realize they push the warranties so hard because they're a major money maker for the store!

[techsavvy5]

Originally Posted by bp936

so I brought my desktop, Staples'own brand XPLIO in for a noisy fan and slow modem, less than 1 year old, still under warranty and with extended 3 year purchased warranty.
Asked them to check out the noise and test if the modem is a faulty one. Upon their call to come in, since they couldn't find anything wrong, this is what happened:
1:modem= internet connections is fine (found out they tested only on DSL cable, I can only connect per dial-up) tried to make me feel, I am the idiot.(really??) I can connect with 2 other laptops same phonejack,same ISP, same location in my house, at twice or more speed. They blamed AVG on my computer, deleted it,(??) but have AVG on all of my computers.
2: nothing wrong with fan. They let it run for a whole day and heard nothing. (IDIOTS) I specifically told them, noise happens after a cold start.
3/))) So now THEY WANTED $ 48,-- for service. I refused.
4.)) StoreClerk called Staples Warranty 1-800- number for what to do with me now
5) Girl asked me if I understand, my computer is now only $ 90,- worth therefore they would give me a Giftcertificate for 190 Dollars generously towards the purchase of a new computer.

I refused to pay until storemanager let me take my computer home, unpaid, unrepaired, unhappy.

I wish I would be a swearing type person, I was very close to using words not fitting for a grandmother like me.
What the --- is a Warranty good for when nowhere did it say they will refuse to fix hardware or will charge for service still under warranty.

p.s. by the way, this is the first time I had a problem with Staples, I am dealing with them when they still were called "BUSINESS DEPOT"

Staples does not and never has sold its own brand of computer. Never. If you get the TSP, any Staples store should satisfy you if you follow the proper steps. Call the manufacturer first, then the warranty company. Most people are too lazy or stupid to do that. They do what they want which is to go back to the place of purchase. That ain't how it works. I had a TSP from Staples.Had several issues with a laptop. I called the warranty company, both times they repaired the problem, even replaced the screen. It does work if you are not stupid & you can read.

[techsavvy5]

I had issues with a laptop and had the TSP. Got my laptop repaired twice with no issues. You sound like someone who didn't bother reading your TSP or just didn't listen as it was explained. Nowhere in that TSP does Staples indicate they will give you cash. They claim to either repair or replace or give your a Staples credit for what you paid for your item towards the purchase of something else. They stand behind their TSP and will do whatever it takes to help the customer. I guess you just didn't want help.

[SIR****TMG]

Staples out of business around here.

[bp936]

techsavvy, you're wrong!
read my full note. Staples has its own brand, that's what they said. XPLIO is their brand. And they do not offer fixing if they consider it too old, 1 year old is too old but they sold me a 3 year warranty. They did NOT offer refund, they offered a $ 50,-- credit towards a purchase. The desktop was new to me. It's a ripoff.
Yes, I had a Toshiba laptop from them and when I needed a minor repair, they sent me to Toshiba, who fixed my laptop whitout blinking an eye. But it was TOSHIBA not STAPLES who treated me fair. I will never go back there, I'd rather have a local small business build one for me.
I don't know where you are, but here in Canada you'll find XPLIO in Staples, their own brand. Sorry to say, they lost another customer. Since I am the one who advises many people, where to buy, they lost more than one customer.

[Gulo Luseus]

I am not sure how the law stands over there, but in the UK you can demand a ful refund. Shops try to fob you off with a credit note, but if you ask for money, they have to give it to you. Telling them this often gets a change of attitude, once they realise you actually know your rights.
As far as shouting goes, yes, it does seem to work. Especially if there any other customers who hear you asking why they dont honour their warranties, etc.