[bnorth]

ordered early Nov
arrived early Dec
faulty graphics card on delivery both reported it and requested it be fixed within 30 days but Eclipse refuse to collect under their premier30 warranty.
I have to post it at my own expense.
WORSE : after 6 weeks the DVD drive jammed out ( so hard to package)

I'm replacing the DVD off my own bat and using onboard graphics

google Eclipse Computers (of Coventry) and they seem to
have a terrible reputation for product reliability and customer service.
for the most part the feedback on numerous boards is frighteningly negative.

"The Trading Standards say this is illegal and they will act against the company if enough people complain - so DO IT TODAY! "
http://www.smallworldmedia.co.uk/web...se_comp_1.html

and
"Eclipse computers are COWBOYS and extremely useless."
http://www.dooyoo.co.uk/electronic-s...entry/reviews/

and
"I would NEVER EVER order from them again, biggest bunch of cowboys under the sun imo.
Took over two weeks to send my order and there was a whole load of things wrong."

http://forums.hexus.net/shopping-ret...ml#post1324630

and
"IF I DIDNT STOP MYSELF FROM PURCHASING FROM THESE MUPPETS, I WOULD HAVE PROBABLY LANDED ONE ON THE MANAGERS! "
http://www.ciao.co.uk/Reviews/eclips...entry__5262036


sure maybe only disatisfied customers complain but google Chillblast or Zoostorm or Dell and you don't find pages of angry feedback ! but you do with Eclipse !! and its not that they are a large company
an informed assessment of the wisdom of an Eclipse purchase should take this into account

[bnorth]

yet more problems with Eclipse Computers product reliability and customer service have surfaced - several in the last few weeks and months (possibly arising from purchases of Eclipse Elite PCs which were toprated by PC Advisor for a couple of months)


"I wonder if some big anti-Eclipse banner could be made a sticky?
Complete with links to all our horror stories about them..."
http://www.thestudentroom.co.uk/show...=279147&page=2

"Delivery date was given however date arrived and no computer ....
The computer has been nothing but problems since purchase and
it turned out that I did not get what was ordered"
http://www.customercomplaintsuk.com/...topic=30.msg40

and
"I paid for a computer in Nov 07, arrived 3 weeks later, not 10-14 days.
Faulty on arrival - notified them immediately.
Collected computer on 3rd Jan, tried to charge for repairs, which I refused.
Still waiting for money back 25 Mar 08.
They've had my money for more than 4 months and for most of that they've had my computer as well!!
http://www.pcadvisor.co.uk/forums/in...5059&forumID=2

and
"The Worst Computer Company EVER conceived in British Computing History (Eclipse Computers (Coventry))"
http://www.dooyoo.co.uk/electronic-s...entry/1028131/

and
"Eclipse-computers has the worst customer support...my friend got a custom PC from them and they glued on the heatsink
and there was glue all in the inside of the PC
It took some time to get that sorted.
I personally am still waiting for them to send me a replacement DVDRW drive...been waiting since July, they always tell me they'll send it out 'now', but it's never done."
http://www.thestudentroom.co.uk/show...rs#post6729337