[replay]

NOT a bestbuy lover BUT i'm sure the amount of people that take the product home take out the goods then reseal the box with a lesser product and return it to the store is huge.........being a harddrive or whatever
i had a friend buy two mp3 players from fry's one with a 20 gig hd the other a 60 he changed over the harddrives returned the more expensive player
i'm sure it happens alot, i guess the employees must check EVERYTHING when handling a return

[JohnWill]

The thing you need to realize about any retail store that sells high tech stuff is that the sales clerks are just that, sales clerks! Very few (if any) have any technical expertise. You need to know what you're looking for BEFORE you go into the store!

[gberger]

B&H happens to be an excellent place to shop. Returns are painless and no questions. Great salespeople too. That's why they are so big and crowded. I live in NYC and go there all the time.