[G00k]

Hi gang,

I've been trying to get a friend's laptop hard disk to replace one that had its hardware password set by gremlins.

I ordered part number ST94019A. When I removed it from the static bag, I noticed that the connector was different from the original disk. Then I noticed the HP tag* that said, "Replace with HP spare 319414-001". The replacement disk had an HP spare 381396-001 tag.

It was the same disk, just different connectors (the original was female, the replacement was male).

I tried to contact the vendor - left voicemails, emails went to the site to procure an RMA. I finally got through on the phone, to speak with someone who couldn't help me. Got the RMA process going - hoping that they could swap the disk for the correct one. No response, no response. Two months go by (November/December) - finally I asked for my money back. They credited my card, and that's that.

The company was ALLHDD.com just for your information.

Maybe the forum could have a vendor review section, so we could determine and patronize the quality parts vendors out there?


*Compaq laptop.


Whadya think?

[G00k]

This just in!!!!

On another forum, I was advised that there might be an adapter that needed to be swapped over to the new disk. They gave me a picture of it, and darned if they weren't correct. I do have an adapter on the disk. The HDD from ALLHDD.com was complete as they supplied it.

I suppose I could make the argument that they could have told me about the adapter, rather than letting me chase and pester them, assuming they have any technical knowledge, rather than simply sales and warehousing, but that doesn't let me off the hook.

I still think a vendor review section could be helpful to the membership.

[paisanol69]

Originally Posted by G00k

Hi gang,

I've been trying to get a friend's laptop hard disk to replace one that had its hardware password set by gremlins.

I ordered part number ST94019A. When I removed it from the static bag, I noticed that the connector was different from the original disk. Then I noticed the HP tag* that said, "Replace with HP spare 319414-001". The replacement disk had an HP spare 381396-001 tag.

It was the same disk, just different connectors (the original was female, the replacement was male).

I tried to contact the vendor - left voicemails, emails went to the site to procure an RMA. I finally got through on the phone, to speak with someone who couldn't help me. Got the RMA process going - hoping that they could swap the disk for the correct one. No response, no response. Two months go by (November/December) - finally I asked for my money back. They credited my card, and that's that.
The company was ALLHDD.com just for your information.

Maybe the forum could have a vendor review section, so we could determine and patronize the quality parts vendors out there?


*Compaq laptop.


Whadya think?

................does that mean, that in the end, you got a free hard drive that will work for the laptop??

....if so, are you going to re-pay the company that sold you the hard drive in the first place??

[G00k]

The replacement had a different HP part sticker on it (different PN). I thought that getting that HP number would get me a disk with the correct connector, not knowing about the adapter on the original one. I got an RMA and returned it.

Essentially, it's as if the whole series of events never happened, except that 1. I have to order another disk now, 2. two months are gone, and 3. I learned something. (adapter).

AllHDD credited my card. They have the returned disk.