I am a Palm tech support agent. As much as I hate to admit it but it pays the bills. Any way, what this site needs is a dedicated PDA forum. Since Palm has the market cornered and will for some time the majority of tech questions will come from palm users. Now I admit that palm has it's problems, one of which I will explain in a moment. But first let me say that our customer database at palm has 3 million in it. Thats only people who register or call for support. Free support that is. And the fact that it is free is why they all call for support and don't look to sites like this. However that is all changing. Hence the problem I mentioned. Palm has changed it's pollicy. Tech support use to be free all around for palm handhelds. Now the only support that will remaine free is chat. Thats fine but who wants to sit in a chat cue of 60 or more for up to an hour. Not me. I dont even like dealing w/customers that have been on hold for 5 min. much less an hour. So, with chat backed up the wazoo it will only get worse. How? Palm, the greedy bass-turds they are, has decided to start charging $15 per issue after 90 days of ownership. I would say that most of the callers I get are past 90 days. I say 15 dollars for a unit that costs $400-$500 dollars is insane. Consider, they pay there tech staff $9.00 per hr. Do you think I'll get a raise considering all the extra cash palm is pulling in? Yeah, right. I would rather help people for free then give palm the satisfaction of ripping them off. This new pollicy is already in effect for all palm units starting w/ the m100 which was released a year ago. April 2001, m105 was born, end of april, m500, may, m505 (a smrp of $450.00 and I will have to tell customers as early as augast that I need their cc# befor I can even ask them "How may I help you today?"). Bull**it. Got any questions or comments respond to this thread or e-mail me at bcon76@excite.com. To reiterate, I would rather run a forum myself then give Palm the satisfaction of ripping off it's customers.

[bd]

I hope you don't get trouble from it but maybe it will help improve things and I would think anyone would be better off working at something they enjoyed more ,too.
Bob

[Dan O]

It's pretty sad that 3COM only pays their tech staff $9.00 per hr and now want to charge customers for support. We would love you to help out on the DOS/MAC/PDA/Other forum. I have a V-x I need to start using and I will mostly have a lot of questions. A co-worker on Thursday had a problem and used 3COM Chat. At first we were impressed but we had to wait a lot for each response. I think a forum like this works better if you cannot talk directly with some one.

[Edited by Dan O on 05-26-2001 at 07:27 AM]