[Wolf0168]

Hi,
My first time here, I really hope someone can help me.
Have an IBM Netvista type 2257 Model 82u. Intel Celeron 1.0Ghz,128 mgb's ram, 40 gig. harddrive Running windows xp.

The original problem I had was a message that would come up after the Windows Xp start up screen, It read windows root\system 32\ntoskrnl. exe missing or corrupt please restart computer.

I would restart and It would do the same thing over and over,
I tried a safe mode startup and that didn't work either.
I did a system recovery with my service partition and I didn't get
the error message again. But, Everytime the computer was started it would reach the Win Xp startup screen and then Reboot or freeze up. I think My service Partition might have become corrupt somehow. And I don't have a system recovery cd.
It came preloaded from the factory.

I took the computer to a freind of mine and we installed a different hard drive, loaded an OEM copy of Windows 98se.
It did it's setup thing with no problems, but when the system rebooted after setup we could only run in safemode.

I didn't realize it at the time but My friend had inadvertantly formatted the hard drive to do the installation, and in doing so he destroyed my service partition.

I don't know what to do ...It seems like it might have a problem on the motherboard....I ran some system diagnostics on it that I got From IBM and everything passed. Help what can I do?

Any Help would be greatly appreciated. Thanx

Wolf0168

[Rockn]

If it continually comes up in safe mode there is more thna likely a missing driver or a driver that needs updating for an IDE controller or motherboard chipset. I would start off by going to IBM's web site and get the latest driver set for this PC for the OS you are running. They may not have any drivers at all for Win98

[brit]

Hi there,

A buddy of mine dropped of a simmilar configuration netvista, I had the same problem.
I swapped drives
Changed the power cord and the power supply
changed the ribbon cable
cleaned the computer of dust with compressed air

Still doesn't work .

Seems like either a part on the motherboard is fried or the cpu is overheating causing it to reboot.

If you managed to fix yours some input would be appreciated.

Regards

[JayTheHun]

IBM may have provided a "System Restore" disc that you could run to restore the Operating System to its original state. Mind you, you will likely lose all information stored on that drive in doing so.

[lpogpo]

Hello, I have a simillary problem with 2 netvista 6342, after call IBM about this problem, they told me, it's a malfunction of the capacitors around the processeur.
If your motherboard is always under guaranty, contact IBM, and they change it in 24hours..

Sorry for my english, but i'm french...

Good luck for your search

Lpo

[Jostein]

Yup.. i have the same problem. Some BIM guys are coming over to change the motherboard.



They are leeking. You ca see yellow/green crystals.

[jeannepo]

AWESOME picture ! My caps on my mobo are leaky ALSO !!! Great info ! I think IBM should stand behind this problem.

[CyberGuru]

Hello all.

I just got off the phone with IBM. I have a NetVista A40 which is Type 6831 and Model EAU and has been out of warranty since March 2004.

Windows 98 SE installs and runs like a charm. Windows XP Pro gets installed like a charm but goes in a reboot loop.

It turns out that due to the capacitor issue mentioned here, there is an extended warranty by IBM on those motherboards with this issue. They are sending me a new motherboard and will send a box along for me to send the old motherboard to them.

I hope this helps you all out.

Cheers,

KevinH.

[Wilburn]

CyberGuru et all,
Thanks for your information in this thread!!
I have a dead Netvista in my hands that wasn't covered by warranty anymore.
It kept rebooting and rebooting, and after replacing every part down to the CPU, I realised it was the mainboard.
(I noticed the leaking caps but hoped that wasn't the source of the problem).
When I realised it was I started to look around for mainboards, but replacement IBM boards were expensive and replacement socket 370 MicroATX boards very hard to find.
Then I stumbled on this thread, called IBM and, because it was a known problem it was also covered by the extended warranty. Going to take it in to an IBM service center (Which they found for me) later today and with a surprising twist my problems seem to be over!
I must say, even tho it took me forever to get a hold of someone at the IBM service number, their service is definately top-notch.

[Massacher]

Originally Posted by CyberGuru

Windows 98 SE installs and runs like a charm. Windows XP Pro gets installed like a charm but goes in a reboot loop.

hi, at the place where i work there is an IBM computer that is stuck in a reboot loop. it doesn't even get to Windows. it is running Win2000 and when it gets to the part where is says Press F1 for Setup it just keeps on rebooting endlessly.

now i have never used an IBM-based PC before but i can get into the setup by pressing F1. but the problem is there is no option to boot from a floppy. even though i can change the floppy's settings, from either a 3.5" to a 5.25", etc.

i think i may have stuffed something up b/c in the boot.ini file i changed a setting that said:

disk(0)

and i set it to:

disk(1)

but i later found out that there is no disk 1. the 1st HDD is in slot 0 and the 2nd HDD is in slot 2. slot 1 and 3 have no disk drives.

the details of the computer are as follows:

Product Data
-------------

Machine Type/Model: 6568GBA
Flash EEPROM Revision Level: PIKT15AUS
Boot Block Revision Level: PI15A
System Board Identifier: L56086VIR0
System Serial Number: 905064R
System UID: 8460cbaf09ef2212a221b68a8fcc68b5
BIOS Date: 06/26/2000

System Summary
----------------

Processor: Pentium 3
Processor Speed: 667/133MHz
System Memory: 320MB
Memory Bus Speed: 133MHz
Active Video: Intel(R) 815 Chipset Video BI
Audio Support: Enabled
Fan 2: Operating
Diskette Drive A: 1.44MB 3.5"
IDE Hard Disk Drive 0: 10110MB
IDE Hard Disk Drive 1: Not installed
IDE Hard Disk Drive 2: 40023MB
IDE Hard Disk Drive 3: Not installed

the problem i am having is that i can't get into the BIOS. why won't it let me get into the BIOS?

the computer does have 2 viruses. a keyboard logger and the francette worm. it has had them for a while but they are using Norton's Virus Scanner and it can't repair, quarantine or delete the viruses. i of course found this out before this problem of not being able to boot to Windows or to DOS mode.

some1 could u please help me with this problem of not being able to get into the BIOS or boot into pure DOS?

[OldEngineer]

Having read this thread, and having a NetVista A21 that also reboots, I checked the capacitors. Yes, they too were defective with leakage and bulging. Even though the machine was 2 years out of warranty, they are sending me a replacement motherboard.

Conversely, stay away from Dell. They have brain-dead technical and customer support.

[Massacher]

i figured out what the problem was. the computer had and still has a blaster worm virus on it that modified the boot.ini file. needless to say it is going to be flushed and everything installed from scratch.

[GerryC]

I had a similar problem with my 2.5 year old IBM NetVista A20i which had started to spontaneously reboot when it was about 2 years old. The problem happened more frequently as time went by and it had come to the stage where the machine was unusable. At first I thought it was the power supply but when I set a power up password on the machine it did not prompt for the password when it spontaneously rebooted. This indicated that the power was not atually dropping when the problem happened. At this stage I was stumped and on the verge of chucking out the machine.

Then I read this thread and when I checked the capacitors they did look like they were leaking as described. The photo was expecially helpful.

Together with several other articles on the internet it (e.g. http://www.theinquirer.net/?article=10115) I felt it was time to contact IBM. When I rang their support centre here in the UK the engineer told me that it was out of warranty and the A20i did NOT have the extended warranty other models have due to the capactor issue. I registered a complaint and their complaints department immediately told me it would be fixed free of charge. Furthermore, they said the engineer was mistaken when he said it was not covered. Within a few days they sent an engineer around to replace the motherboard and it has been working fine ever since.

Many thanks for this helpful information.

GerryC

[JEBBEJ]

Hi guys,

Found this thread searching for answers to my IBM Netvista rebooting problem. I've been tearing my hair out trying to figure out what the heck the problem was.

I called IBM last week. I told them what my problem was, what I had done so far. They ask for the model number and the purchase date, then immediately told me that my machine was out of warranty and any support would have to be charged. I told them that I wasn't ready to pay for help and that all I figured I needed was the recovery CD.

After I received the CD and ran it, I still had the same problem. For the past week I've been searching the net, and IBM's website looking for answers to resolve this issue. I've swapped out memory, power supply, hard drive, cables, reseated the processor, swapped out the processor, done everything except swap out the mobo.

Finally, being at my wits end, I contacted my brother (who is also very knowledgeable with pc's. He had no new ideas, but searching the net ran accross the bad capacitor issue along with this forum. After looking at my mobo, I realized that this is my problem. (check out my pics at http://www.jebswebsite.com/misc_pics...capacitors.jpg) THANKS GUYS, YOU SAVED ME!

Now I know when your in business, you don't want to give away any more than you have to. But when you have a customer contacting you that has a machine that you know has a partictular problem with the symptoms the customer just discribed, and you are waving warranty dates for the problem, why would you not try and offer help???

I think this is downright dishonesty. I wonder how many people out there have a machine that they are using for a door stop because they have the same problem. They might have even called IBM and ask for help, but didn't want to pay for the support.

It would be a totally different matter if this problem was caused by age. But these guys know they have a problem, and are not even lifting a finger to help the cutomers that are calling asking for help.

If they would have told me during my first phone call about the problem and offered help, I would have thought they were the greatest company in the world, and the next time I needed a pc, I would go straight to them.

Now how do you think I feel about them? I will never, never buy another IBM pc or pc product. I've always recommended to the people I've built pc for to spend the extra for an IBM processor. Not now.

IBM, you are creating more problems than you think with this attitude.

Thanks for listening guys!

JEBBEJ

Stop by and visit
JEB's (fishing) webpage at
http://www.jebswebsite.com

[Jr61_ca]

2 weeks ago my pc shut off by itself. At the time I thought someone might have knocked the power bar by mistake. I restarted it without any problems.
Last Tuesday I installed the windows Service pack 2. wednesday whil using my computer, it shut down again, on its own. I attempted to restart it but I only had the IBM logo and the Intel Logo on the screen. The PC does not seem to be able to boot up. The indicator light for the hard drive comes on for a few seconds, as does the cdrom light and the dvd burner light. The diskette drive indicator does not light up. I thought it might be the condensor problem but they look fine. No leakage or swelling. I attempted to use the recovery cd, again, nothing. Its is as if the system will not boot at all. anyone have any idea what this could be?

Thanks,