[Jstealth]

I have been tasked with repairing my mother in law's computer in order to have a peaceful weekend with the wife. I have downloaded hijack this and am attaching the results. Someone please help me save my sanity!

pufferdgmom: Logfile of HijackThis v1.97.7
Scan saved at 7:30:33 AM, on 5/22/2004
Platform: Windows 2000 SP3 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\system32\hidserv.exe
C:\PROGRA~1\Navnt\navapsvc.exe
C:\PROGRA~1\Navnt\npssvc.exe
C:\WINNT\system32\regsvc.exe
C:\WINNT\system32\MSTask.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\Explorer.EXE
C:\PROGRA~1\Navnt\alertsvc.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\Program Files\Navnt\POProxy.exe
C:\Program Files\AIM\aim.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
C:\Program Files\Navnt\navapw32.exe
C:\WINNT\system32\wuauclt.exe
C:\Documents and Settings\Administrator\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.worldnet.att.net/ie4/search/index.html
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.att.net/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.att.net
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by AT&T WorldNet Service
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [Norton eMail Protect] C:\Program Files\Navnt\POProxy.exe
O4 - HKLM\..\Run: [NPS Event Checker] C:\PROGRA~1\Navnt\npscheck.exe
O4 - HKLM\..\Run: [Kernel] C:\WINNT\bboy.exe
O4 - HKLM\..\Run: [Folder Service] qjinfo.exe
O4 - HKLM\..\Run: [Microsoft Netview] gesfm32.exe
O4 - HKLM\..\Run: [System Initialization] C:\WINNT\system32\msmsgri32.exe
O4 - HKLM\..\RunServices: [Microsoft Netview] gesfm32.exe
O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM\aim.exe -cnetwait.odl
O4 - Startup: DLHelperEXE.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
O4 - Global Startup: Norton AntiVirus AutoProtect.lnk = C:\Program Files\Navnt\navapw32.exe
O9 - Extra button: AnyWho (HKLM)
O9 - Extra button: AIM (HKLM)
O9 - Extra button: PartyPoker.com (HKLM)
O9 - Extra 'Tools' menuitem: PartyPoker.com (HKLM)
O9 - Extra button: Related (HKLM)
O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
O14 - IERESET.INF: START_PAGE_URL=http://www.att.net
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.co...789.9674537037
O16 - DPF: {A031D222-B496-11D2-9CC8-00105A10AAF6} (WONWebLauncher Class) - http://www.virtualvegas.com/cab/WONW...herControl.cab
O16 - DPF: {A8658086-E6AC-4957-BC8E-7D54A7E8A78E} (SassCln Object) - http://www.microsoft.com/security/co...20/SassCln.CAB
O16 - DPF: {AED98630-0251-4E83-917D-43A23D66D507} (WebHandler Class) - http://activex.microgaming.com/DLhel...7/dlhelper.cab
O16 - DPF: {B942A249-D1E7-4C11-98AE-FCB76B08747F} (RealArcadeRdxIE Class) - http://games-dl.real.com/gameconsole...rcadeRdxIE.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/s...sh/swflash.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://anu.popcap.com/games/popcaploader_v5.cab

[Cookiegal]

How appropriate you should have a virus called Mumuboy. OK, let's see what we can do.

First and foremost, you must move Hijack This to its own folder say in program files, not from the desktop, as she has it and not in the temporary files so that it can create proper back-ups.

You should also update her to Service Pack 4 from Microsoft.

Do a couple of on-line virus scans:

http://housecall.trendmicro.com/
http://www.pandasoftware.com/activescan/

Please download and run the following programs:

AD-AWARE

Go here: http://www.lavasoftusa.com/support/download/
and download Ad-Aware 6 Build 181

Install the program and launch it.

First in the main window look in the bottom right-hand corner and click on Check for updates now and download the latest reference files.

Make sure the following settings are made and on -------ON=GREEN

From main window: Click Start then Activate in-depth scan (recommended)

Click Use custom scanning options then click Customize and have these options selected: Under Drives and Folders put a check by Scan within archives and below that under Memory and Registry put a check by all the options there.

Now click on the Tweak button in that same window. Under Scanning engine select Unload recognized processes during scanning and under Cleaning Engine select Let windows remove files in use at next reboot

Click proceed to save your settings.

Now to scan just click the Next button.

When the scan is finished mark everything for removal and get rid of it. (Right click the window and choose select all from the drop down menu and click Next)

Restart your computer

Download and run: SPYBOT SEARCH & DESTROY, here:

http://majorgeeks.com/download2471.html

Open Spybot Search & Destroy (Click Start, Programs, Spybot S&D (Advanced Mode). Click online, Search for updates, Download all available updates. Close all Browser windows, Click ''Check for Problems'', Put a check in every entry Spybot Search & Destroy flags with a red exclamation mark and click ''Fix Selected Problems'' , Then restart your computer.

Download both of these for added protection: SPYWAREBLASTER & SPYWAREGUARD, here:

http://www.javacoolsoftware.com/spywareblaster.html

Then, after rebooting, please post another log.

[Jstealth]

Hi Cookie,

Thanks for the info. I am in the process of downloading all of the windows updates through her dial up and will get back as soon as I have completed your action items.

Thanks,

Jstealth

[Cookiegal]

O.K., no problem.

[Jstealth]

Hi Cookie,

I think the first thing that I will tell my mother in law is to get a cable modem! That dial-up garbage is ridiculously slow.

I have completed all of the items and her Symantec keeps popping up with a warning about Randex.gen in all sorts of files. Do you have any suggestions on this?

Here is the Hijack This Log as you requested:

Logfile of HijackThis v1.97.7
Scan saved at 9:38:56 PM, on 5/23/2004
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\system32\hidserv.exe
C:\PROGRA~1\Navnt\navapsvc.exe
C:\PROGRA~1\Navnt\npssvc.exe
C:\WINNT\system32\regsvc.exe
C:\WINNT\system32\MSTask.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\system32\svchost.exe
C:\PROGRA~1\Navnt\alertsvc.exe
C:\WINNT\Explorer.EXE
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\Program Files\Navnt\POProxy.exe
C:\Program Files\AIM\aim.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
C:\Program Files\Navnt\navapw32.exe
C:\Program Files\SpywareGuard\sgmain.exe
C:\Program Files\SpywareGuard\sgbhp.exe
C:\Documents and Settings\Administrator\Start Menu\Programs\HiJack This\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.worldnet.att.net/ie4/search/index.html
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.att.net/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.att.net
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by AT&T WorldNet Service
O2 - BHO: (no name) - {0F660F64-F4C9-477F-8529-44181B717472} - C:\Program Files\AT&T\WnClient\Programs\CSMBHO.dll
O2 - BHO: SpywareGuard Download Protection - {4A368E80-174F-4872-96B5-0B27DDD11DB2} - C:\Program Files\SpywareGuard\dlprotect.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [Norton eMail Protect] C:\Program Files\Navnt\POProxy.exe
O4 - HKLM\..\Run: [NPS Event Checker] C:\PROGRA~1\Navnt\npscheck.exe
O4 - HKLM\..\Run: [Kernel] C:\WINNT\bboy.exe
O4 - HKLM\..\Run: [Folder Service] qjinfo.exe
O4 - HKLM\..\Run: [System Initialization] C:\WINNT\system32\msmsgri32.exe
O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM\aim.exe -cnetwait.odl
O4 - Startup: DLHelperEXE.exe
O4 - Startup: SpywareGuard.lnk = C:\Program Files\SpywareGuard\sgmain.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
O4 - Global Startup: Norton AntiVirus AutoProtect.lnk = C:\Program Files\Navnt\navapw32.exe
O4 - Global Startup: wnetmgr.exe
O9 - Extra button: AnyWho (HKLM)
O9 - Extra button: AIM (HKLM)
O9 - Extra button: PartyPoker.com (HKLM)
O9 - Extra 'Tools' menuitem: PartyPoker.com (HKLM)
O14 - IERESET.INF: START_PAGE_URL=http://www.att.net
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2...ll/xscan53.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.co...789.9674537037
O16 - DPF: {A031D222-B496-11D2-9CC8-00105A10AAF6} (WONWebLauncher Class) - http://www.virtualvegas.com/cab/WONW...herControl.cab
O16 - DPF: {A8658086-E6AC-4957-BC8E-7D54A7E8A78E} (SassCln Object) - http://www.microsoft.com/security/co...20/SassCln.CAB
O16 - DPF: {AED98630-0251-4E83-917D-43A23D66D507} (WebHandler Class) - http://activex.microgaming.com/DLhel...7/dlhelper.cab
O16 - DPF: {B942A249-D1E7-4C11-98AE-FCB76B08747F} (RealArcadeRdxIE Class) - http://games-dl.real.com/gameconsole...rcadeRdxIE.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/s...sh/swflash.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://anu.popcap.com/games/popcaploader_v5.cab

[Cookiegal]

Here we go. There are several viruses. One is Mumuboy, another is Donk and Randex is there too.

Rescan with Hijack This, put a check mark beside these entries and click “fix checked”.

O4 - HKLM\..\Run: [Kernel] C:\WINNT\bboy.exe

O4 - HKLM\..\Run: [Folder Service] qjinfo.exe

O4 - HKLM\..\Run: [System Initialization] C:\WINNT\system32\msmsgri32.exe

O4 - Startup: DLHelperEXE.exe

O4 - Global Startup: wnetmgr.exe

O9 - Extra button: PartyPoker.com (HKLM)

O9 - Extra 'Tools' menuitem: PartyPoker.com (HKLM)

O16 - DPF: {A031D222-B496-11D2-9CC8-00105A10AAF6} (WONWebLauncher Class) - http://www.virtualvegas.com/cab/WON...cherControl.cab

O16 - DPF: {AED98630-0251-4E83-917D-43A23D66D507} (WebHandler Class) - http://activex.microgaming.com/DLhe...n7/dlhelper.cab

O16 - DPF: {B942A249-D1E7-4C11-98AE-FCB76B08747F} (RealArcadeRdxIE Class) - http://games-dl.real.com/gameconsol...ArcadeRdxIE.cab

O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://anu.popcap.com/games/popcaploader_v5.cab

Then boot to safe mode (see how below), locate and delete these files and/or folders, which may be hidden so click on My Computer - view - folder options. Click on view tab and make sure "show all files" is ticked and uncheck "Hide file extensions for known file types". Click "Like Current Folder" then click "Apply" then "O.K."

bboy.exe - file
qjinfo.exe - file
msmsgri32.exe - file
DLHelperEXE.exe - file
wnetmgr.exe - file

How to restart to safe mode:

http://service1.symantec.com/SUPPOR...001052409420406

Go to Symantec and download and run the Mumuboy and the Donk fixes here:

http://securityresponse.symantec.com...oval.tool.html

http://securityresponse.symantec.com...oval.tool.html

Now, navigate to the C:\Windows\System32\drivers\etc folder. Locate the HOSTS file. Open the HOSTS file in notepad by clicking on it to open it. It will ask you what program you want to use to open it. Tick "Select the program from a list" and click OK. In the menu of programs that opens find and select notepad and click OK. The HOSTS file will open in notepad. Look for a list like this:

127.0.0.1 www.symantec.com
127.0.0.1 securityresponse.symantec.com
127.0.0.1 symantec.com
127.0.0.1 www.sophos.com
127.0.0.1 sophos.com
127.0.0.1 sophos.com
127.0.0.1 www.mcafee.com
127.0.0.1 mcafee.com
127.0.0.1 liveupdate.symantecliveupdate.com
127.0.0.1 www.viruslist.com
127.0.0.1 viruslist.com
127.0.0.1 viruslist.com
127.0.0.1 f-secure.com
127.0.0.1 www.f-secure.com
127.0.0.1 kaspersky.com
127.0.0.1 www.avp.com
127.0.0.1 www.kaspersky.com
127.0.0.1 avp.com
127.0.0.1 www.networkassociates.com
127.0.0.1 networkassociates.com
127.0.0.1 www.ca.com
127.0.0.1 ca.com
127.0.0.1 mast.mcafee.com
127.0.0.1 my-etrust.com
127.0.0.1 www.my-etrust.com
127.0.0.1 download.mcafee.com
127.0.0.1 dispatch.mcafee.com
127.0.0.1 secure.nai.com
127.0.0.1 nai.com
127.0.0.1 www.nai.com
127.0.0.1 update.symantec.com
127.0.0.1 updates.symantec.com
127.0.0.1 us.mcafee.com
127.0.0.1 liveupdate.symantec.com
127.0.0.1 customer.symantec.com
127.0.0.1 rads.mcafee.com
127.0.0.1 trendmicro.com
127.0.0.1 www.trendmicro.com

Delete all those lines leaving only this one:

127.0.0.1 localhost
Now close the file and answer Yes to confirm the changes.

After you've done all that and after rebooting, please post another log and we'll see if there's anything left to get rid of.

[Jstealth]

Hi again Cookie,

I needed a break from this thing yesterday and have completed the latest action items. I would like to note that when I rebooted in Safe Mode, that I was only able to find DLHelperEXE.exe and wnetmgr.exe. Also, The two links through Symantec stated that the Mumuboy and Donk bugs were not found.

How Ironic! As I am typing this response, I got a pop-up stating that Norton Antivirus has detected the W32.Randex.Gen virus in c:\WINNT\system32\msptmf32.com.

Here is my latest Hijack This Log:

Logfile of HijackThis v1.97.7
Scan saved at 9:41:32 PM, on 5/25/2004
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\system32\hidserv.exe
C:\PROGRA~1\Navnt\navapsvc.exe
C:\PROGRA~1\Navnt\npssvc.exe
C:\WINNT\system32\regsvc.exe
C:\WINNT\system32\MSTask.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\Explorer.EXE
C:\PROGRA~1\Navnt\alertsvc.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\Program Files\Navnt\POProxy.exe
C:\Program Files\AIM\aim.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
C:\Program Files\Navnt\navapw32.exe
C:\Program Files\SpywareGuard\sgmain.exe
C:\Program Files\SpywareGuard\sgbhp.exe
C:\WINNT\System32\svchost.exe
C:\Documents and Settings\Administrator\Start Menu\Programs\HiJack This\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.worldnet.att.net/ie4/search/index.html
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.att.net/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.att.net
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by AT&T WorldNet Service
O2 - BHO: (no name) - {0F660F64-F4C9-477F-8529-44181B717472} - C:\Program Files\AT&T\WnClient\Programs\CSMBHO.dll
O2 - BHO: SpywareGuard Download Protection - {4A368E80-174F-4872-96B5-0B27DDD11DB2} - C:\Program Files\SpywareGuard\dlprotect.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [Norton eMail Protect] C:\Program Files\Navnt\POProxy.exe
O4 - HKLM\..\Run: [NPS Event Checker] C:\PROGRA~1\Navnt\npscheck.exe
O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM\aim.exe -cnetwait.odl
O4 - Startup: SpywareGuard.lnk = C:\Program Files\SpywareGuard\sgmain.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
O4 - Global Startup: Norton AntiVirus AutoProtect.lnk = C:\Program Files\Navnt\navapw32.exe
O9 - Extra button: AnyWho (HKLM)
O9 - Extra button: AIM (HKLM)
O14 - IERESET.INF: START_PAGE_URL=http://www.att.net
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2...ll/xscan53.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.co...789.9674537037
O16 - DPF: {A8658086-E6AC-4957-BC8E-7D54A7E8A78E} (SassCln Object) - http://www.microsoft.com/security/co...20/SassCln.CAB
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/s...sh/swflash.cab

[Cookiegal]

Did Norton fix or delete that file? I don't see anything in your log to account for it.

Do a search for it and see if you can find it. Right click on it and on properties to see what you can find out about it.

Also, do a search for the file wuamgrd.exe (Randex.g is often associated with that file, although it's not showing in your log).

Delete your windows temporary files:

In safe mode go to the C:\Windows\Temp folder. Open the Temporary folder. Click on Edit - select all, then Edit - delete to empty the contents.

Delete your Internet Temporary Files:

Tools - Internet Options - General tab - delete temporary Internet files

Empty your recycle bin.

Let me know how it goes please.

[Jstealth]

Hi Cookie!

All seems to be working fine now and I would like to thank you for all of your assistance! It is folks like yourself that help us somewhat electronically functionable people look like we know a lot more than we actually do!

I deleted all of the temporary internet files and the Windows temporary files and have not had the pop up warnings as of yet. I did not find the randex.gen file or the wuamgrd.exe anywhere, but I believe that deleting the backup file from the desktop may have had something to do with it.

Here is the 4th Hijack This Log:

Logfile of HijackThis v1.97.7
Scan saved at 6:42:49 PM, on 5/26/2004
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\system32\hidserv.exe
C:\PROGRA~1\Navnt\navapsvc.exe
C:\PROGRA~1\Navnt\npssvc.exe
C:\WINNT\system32\regsvc.exe
C:\WINNT\system32\MSTask.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\Explorer.EXE
C:\PROGRA~1\Navnt\alertsvc.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\Program Files\Navnt\POProxy.exe
C:\Program Files\AIM\aim.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
C:\Program Files\Navnt\navapw32.exe
C:\Program Files\SpywareGuard\sgmain.exe
C:\Program Files\SpywareGuard\sgbhp.exe
C:\WINNT\System32\svchost.exe
C:\Program Files\AT&T\WnClient\Programs\WNConnect.exe
C:\Documents and Settings\Administrator\Start Menu\Programs\HiJack This\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.worldnet.att.net/ie4/search/index.html
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.att.net/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.att.net
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by AT&T WorldNet Service
O2 - BHO: (no name) - {0F660F64-F4C9-477F-8529-44181B717472} - C:\Program Files\AT&T\WnClient\Programs\CSMBHO.dll
O2 - BHO: SpywareGuard Download Protection - {4A368E80-174F-4872-96B5-0B27DDD11DB2} - C:\Program Files\SpywareGuard\dlprotect.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [Norton eMail Protect] C:\Program Files\Navnt\POProxy.exe
O4 - HKLM\..\Run: [NPS Event Checker] C:\PROGRA~1\Navnt\npscheck.exe
O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM\aim.exe -cnetwait.odl
O4 - Startup: SpywareGuard.lnk = C:\Program Files\SpywareGuard\sgmain.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
O4 - Global Startup: Norton AntiVirus AutoProtect.lnk = C:\Program Files\Navnt\navapw32.exe
O9 - Extra button: AnyWho (HKLM)
O9 - Extra button: AIM (HKLM)
O14 - IERESET.INF: START_PAGE_URL=http://www.att.net
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2...ll/xscan53.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.co...789.9674537037
O16 - DPF: {A8658086-E6AC-4957-BC8E-7D54A7E8A78E} (SassCln Object) - http://www.microsoft.com/security/co...20/SassCln.CAB
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/s...sh/swflash.cab

I will run this through some sites and run Symantec one last time to ensure all is well.

Would you recommend that I remove the Symantec and just use the other virus scanning software that I have recently installed?

Thanks Again!

Jstealth

[Cookiegal]

It's a real pleasure for me.

The log looks good to me now.

How's the Mother-in-Law feeling now?

It's a good idea to do the on-line scans from time to time. They sometimes pick up on things that the resident anti-virus programs does not.

You can have Hijack This fix all of the 016 entries without a problem. If they are needed, they will ask to be downloaded again.

Happy computing!

[Jstealth]

Hi Cookie,

Ready for a new challenge? Same computer, similar situations.

We have reinstalled her computer back at her home and I asked her to write down any virus warnings that might pop-up if any and these are what she has come up with just in the last two days.

w32.Randex.gen virus in:
c:\winnt\system32\msptmf32.co (twice)
c:\winnt\system32\wsass.exe

Norton detected te w32.randex.gen virus in:
c:\winnt\system\musirc4.71.exe
Access to file denied.

Any thoughts?

Jstealth

[Cookiegal]

Can you put up another log please and we'll be able to see what's happened.

[Jstealth]

hi cookie this is the mother-in law, here is the log you requested :
Logfile of HijackThis v1.97.7
Scan saved at 1:08:58 PM, on 5/31/2004
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\system32\hidserv.exe
C:\PROGRA~1\Navnt\navapsvc.exe
C:\PROGRA~1\Navnt\npssvc.exe
C:\WINNT\system32\regsvc.exe
C:\WINNT\system32\MSTask.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\system32\svchost.exe
C:\PROGRA~1\Navnt\alertsvc.exe
C:\WINNT\Explorer.EXE
C:\Program Files\Logitech\iTouch\iTouch.exe
C:\Program Files\AIM\aim.exe
C:\WINNT\System32\svchost.exe
C:\Program Files\AT&T\WnClient\Programs\WNConnect.exe
C:\PROGRA~1\AT&T\WnClient\Programs\WNCSMS~1.EXE
C:\Documents and Settings\Administrator\Start Menu\Programs\HiJack This\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.worldnet.att.net/ie4/search/index.html
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.att.net/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.att.net
O4 - HKLM\..\Run: [zBrowser Launcher] C:\Program Files\Logitech\iTouch\iTouch.exe
O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM\aim.exe -cnetwait.odl
O9 - Extra button: AIM (HKLM)
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.co...135.7639814815
O17 - HKLM\System\CCS\Services\Tcpip\..\{C129E979-C9A1-4B41-AE86-F8D527D4CDD7}: NameServer = 204.127.160.2 12.102.240.2

[Cookiegal]

Hi Mother-in-Law,

Is that the entire log? I sure hope not.

Once you save it to Notepad, click on edit - select all - copy and then paste in the thread. Please post another one.

Also, please check your Norton event log and let me know what files were found (the complete path) and what action was taken.

[Jstealth]

Hi Cookie,

This computer is now back at my Mother in Law's house and it has become just a continuous weekend project. This is the first chance that i have had this weekend. I personally ran Hijack This myself and am attaching a copy of it. I did click fix checked items as you had reccommended and there is reeally not much left on there.

Your thoughts based on the following information would be greatly appreciated:

Logfile of HijackThis v1.97.7
Scan saved at 6:52:25 PM, on 6/5/2004
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\system32\hidserv.exe
C:\PROGRA~1\Navnt\navapsvc.exe
C:\PROGRA~1\Navnt\npssvc.exe
C:\WINNT\system32\regsvc.exe
C:\WINNT\system32\MSTask.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\system32\svchost.exe
C:\PROGRA~1\Navnt\alertsvc.exe
C:\WINNT\Explorer.EXE
C:\Program Files\Logitech\iTouch\iTouch.exe
C:\Program Files\AIM\aim.exe
C:\WINNT\System32\svchost.exe
C:\Documents and Settings\Administrator\Start Menu\Programs\HiJack This\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.worldnet.att.net/ie4/search/index.html
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.att.net/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.att.net
O4 - HKLM\..\Run: [zBrowser Launcher] C:\Program Files\Logitech\iTouch\iTouch.exe
O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM\aim.exe -cnetwait.odl
O9 - Extra button: AIM (HKLM)
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.co...135.7639814815