[Sleepy101]

Hello,

Windows ME

I am receiving wtoolsa has caused an error in kernel32.dll-restart the computer. Upon restarting, the error window continues to pop up. Each time I click anything on my desktop this error message shows.

My dial-up internet connection continues to get blocked by the Kernel32.dll message as well.

The HELP arena with troubleshooting eventually tells me the error message Dhelp error. I have seen some posts advising to download hijackethis. Is this "hijackethis" on a website?

Anyone, is there an answer to any of this?

[Pacalis]

Hello Sleepy101 ; Please run CW Shedder set to "Fix", then d/l UPDATE and run Adaware, remove anything it finds. Then d/l UPDATE and run SpyBot, remove only the items found in "Red". After these are run, please run a Hijack This , put it in it's own folder, do not change anything and Post the results. We will be able to tell you what to remove to repair your computer. All the Links needed are below . Thanks !!

[Sleepy101]

I appreciate your help Pacalis. Its a relief to have a direction. I found the CW Shredder. I DONT understand what "d/I" Update means? Have a good day.

Sleepy

[Pacalis]

Hello Sleepy ; Sorry d/l = download , the Links you need are provided below.
Take Care !!

[Sleepy101]

Pacalis,

Thank you very much for the help in providing the links. I have noticed a difference already in the system. Please find the following results after running Hijackthis. At this point I still need to run VIRUS SCAN. Thanks for your help.

sleepy


Logfile of HijackThis v1.97.7
Scan saved at 6:19:41 AM, on 6/4/2004
Platform: Windows ME (Win9x 4.90.3000)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\WINDOWS\SYSTEM\SSDPSRV.EXE
C:\WINDOWS\SYSTEM\MDM.EXE
C:\WINDOWS\SYSTEM\STIMON.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCEVTMGR.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCSETMGR.EXE
C:\PROGRAM FILES\COMMON FILES\WINTOOLS\WSUP.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\WINDOWS\SYSTEM\ALISNDMG.EXE
C:\PROGRAM FILES\TEXTBRIDGE CLASSIC 2.0\BIN\INSTANTACCESS.EXE
C:\WINDOWS\SYSTEM\QTTASK.EXE
C:\WINDOWS\LOADQM.EXE
C:\WINDOWS\TIMESYNCHRONIZE.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCPD-LC\SYMLCSVC.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCAPP.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\WINDOWS\WJVIEW.EXE
C:\WINDOWS\SYSTEM\RESTORE\STMGR.EXE
C:\PROGRAM FILES\MESSENGER\MSMSGS.EXE
C:\PROGRAM FILES\SYMANTEC\LIVEUPDATE\ALUNOTIFY.EXE
C:\WINDOWS\TWAIN_32\1200 UB\WATCH.EXE
C:\PROGRAM FILES\ULEAD SYSTEMS\ULEAD PHOTO EXPRESS 2 SE\CALCHECK.EXE
C:\PROGRAM FILES\TEXTBRIDGE CLASSIC 2.0\EREG\REMIND32.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\PROGRAM FILES\WEBSAVINGSFROMEBATES\WEBSAVINGSFROMEBATES.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\SYSTEM\RNAAPP.EXE
C:\WINDOWS\SYSTEM\TAPISRV.EXE
C:\PROGRAM FILES\COMMON FILES\WINTOOLS\WTOOLSA.EXE
C:\WINDOWS\RUNDLL32.EXE
C:\WINDOWS\TEMP\TD_0001.DIR\HIJACKTHIS.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.websearch.com/ie.aspx?tb_id=50047
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.websearch.com/ie.aspx?tb_id=50047
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,SearchAssistant = http://www.websearch.com/ie.aspx?tb_id=50047
R3 - URLSearchHook: (no name) - {87766247-311C-43B4-8499-3D5FEC94A183} - C:\PROGRA~1\COMMON~1\WINTOOLS\WTOOLSB.DLL
O2 - BHO: (no name) - {87766247-311C-43B4-8499-3D5FEC94A183} - C:\PROGRA~1\COMMON~1\WINTOOLS\WTOOLSB.DLL
O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O3 - Toolbar: (no name) - {339BB23F-A864-48C0-A59F-29EA915965EC} - (no file)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
O4 - HKLM\..\Run: [PCHealth] C:\WINDOWS\PCHealth\Support\PCHSchd.exe -s
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [ALiSndMgr] ALiSndMg.exe
O4 - HKLM\..\Run: [PE2CKFNT SE] C:\Program Files\Ulead Systems\Ulead Photo Express 2 SE\ChkFont.exe
O4 - HKLM\..\Run: [InstantAccess] C:\PROGRA~1\TEXTBR~1.0\BIN\INSTAN~1.EXE /h
O4 - HKLM\..\Run: [RegisterDropHandler] C:\PROGRA~1\TEXTBR~1.0\BIN\REGIST~1.EXE
O4 - HKLM\..\Run: [QuickTime Task] C:\WINDOWS\SYSTEM\QTTASK.EXE
O4 - HKLM\..\Run: [MovieNetworks] "C:\Program Files\MovieNetworks\MovieNetworks.exe" /H
O4 - HKLM\..\Run: [LoadQM] loadqm.exe
O4 - HKLM\..\Run: [TimeSyncApp] C:\WINDOWS\TimeSynchronize.exe
O4 - HKLM\..\Run: [Symantec Core LC] C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe start
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [belcriz] C:\WINDOWS\belcriz.exe
O4 - HKLM\..\Run: [WinTools] C:\Program Files\Common files\WinTools\WToolsA.exe
O4 - HKLM\..\RunServices: [*StateMgr] C:\WINDOWS\System\Restore\StateMgr.exe
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [SSDPSRV] C:\WINDOWS\SYSTEM\ssdpsrv.exe
O4 - HKLM\..\RunServices: [Machine Debug Manager] C:\WINDOWS\SYSTEM\MDM.EXE
O4 - HKLM\..\RunServices: [RegisterDropHandler] C:\PROGRA~1\TEXTBR~1.0\BIN\REGIST~1.EXE
O4 - HKLM\..\RunServices: [StillImageMonitor] C:\WINDOWS\SYSTEM\STIMON.EXE
O4 - HKLM\..\RunServices: [WinTools] C:\Program Files\Common files\WinTools\WToolsA.exe
O4 - HKLM\..\RunServices: [ScriptBlocking] "C:\Program Files\Common Files\Symantec Shared\Script Blocking\SBServ.exe" -reg
O4 - HKLM\..\RunServices: [ccEvtMgr] "C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe"
O4 - HKLM\..\RunServices: [ccSetMgr] "C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\PROGRA~1\MESSEN~1\msmsgs.exe" /background
O4 - HKCU\..\Run: [ALUAlert] C:\Program Files\Symantec\LiveUpdate\ALUNotify.exe
O4 - HKLM\..\RunOnce: [SpybotSnD] "C:\PROGRAM FILES\SPYBOT - SEARCH & DESTROY\SPYBOTSD.EXE" /autocheck
O4 - Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Startup: Watch.lnk = C:\WINDOWS\TWAIN_32\1200 UB\WATCH.exe
O4 - Startup: Photo Express Calendar Checker SE.lnk = C:\Program Files\Ulead Systems\Ulead Photo Express 2 SE\CalCheck.exe
O4 - Startup: reminder-ScanSoft Product Registration.lnk = C:\Program Files\TextBridge Classic 2.0\Ereg\REMIND32.EXE
O8 - Extra context menu item: &Google Search - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmsearch.html
O8 - Extra context menu item: Cac&hed Snapshot of Page - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmcache.html
O8 - Extra context menu item: Si&milar Pages - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmsimilar.html
O8 - Extra context menu item: Backward &Links - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmbacklinks.html
O8 - Extra context menu item: Translate into English - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmtrans.html
O8 - Extra context menu item: Web Savings - file://C:\Program Files\WebSavingsfromEbates\System\Temp\ebateswebsavings_script0.htm
O9 - Extra button: Related (HKLM)
O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Messenger (HKLM)
O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
O12 - Plugin for .bcf: C:\PROGRA~1\INTERN~1\Plugins\NPBelv32.dll
O16 - DPF: {90C9629E-CD32-11D3-BBFB-00105A1F0D68} (InstallShield Setup Player) - http://www.installengine.com/engine/isetup.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/s...sh/swflash.cab
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52/...eInstaller.exe
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.co...952.2220601852
O16 - DPF: DigiChat Applet - http://host3.digichat.com/DigiChat/D.../Client_IE.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/tech...a/SymAData.dll
O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) - https://www-secure.symantec.com/tech...ActiveData.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/S...in/AvSniff.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/S.../bin/cabsa.cab
O17 - HKLM\System\CCS\Services\VxD\MSTCP: SearchList = 206.150.162.2
O17 - HKLM\System\CCS\Services\VxD\MSTCP: NameServer = 206.150.162.2

[Pacalis]

Hello Sleepy ;Run Hijack this time put a check by these. Close all browser windows except Hijack This and Click "Fix checked"


R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: (no name) - {87766247-311C-43B4-8499-3D5FEC94A183} - C:\PROGRA~1\COMMON~1\WINTOOLS\WTOOLSB.DLL
O2 - BHO: (no name) - {87766247-311C-43B4-8499-3D5FEC94A183} - C:\PROGRA~1\COMMON~1\WINTOOLS\WTOOLSB.DLL
O3 - Toolbar: (no name) - {339BB23F-A864-48C0-A59F-29EA915965EC} - (no file)
O4 - HKLM\..\Run: [InstantAccess] C:\PROGRA~1\TEXTBR~1.0\BIN\INSTAN~1.EXE /h
O4 - HKLM\..\Run: [QuickTime Task] C:\WINDOWS\SYSTEM\QTTASK.EXE
O4 - HKLM\..\Run: [WinTools] C:\Program Files\Common files\WinTools\WToolsA.exe
O4 - HKLM\..\RunServices: [WinTools] C:\Program Files\Common files\WinTools\WToolsA.exe
O8 - Extra context menu item: Web Savings - file://C:\Program Files\WebSavingsfromEbates\System\Temp\ebateswebsavings_script0.htm
O9 - Extra button: Related (HKLM)
O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
O9 - Extra 'Tools' menuitem: Messenger (HKLM)

Restart to "Safe Mode"
TO GET TO "SAFE MODE" Re-Boot, and start tapping the F8 KEY when the computer starts back up. Choose "Safe Mode" . It will look funny , but that's ok.


While in "Safe Mode" click "My Computer" then go to "View" > Folder Options, Click on the "View" tab and make sure "Show All Files" is ticked , uncheck "Hide file extensions for known file types" . Click "Like Current Folder" then click "Apply" then "OK"

Now find and delete ;
C:\PROGRAM FILES\COMMON FILES\WINTOOLS\WSUP.EXE
C:\WINDOWS\SYSTEM\QTTASK.EXE
C:\PROGRAM FILES\TEXTBRIDGE CLASSIC 2.0\EREG\REMIND32.EXE
:\PROGRAM FILES\WEBSAVINGSFROMEBATES\WEBSAVINGSFROMEBATES.EXE
C:\PROGRAM FILES\COMMON FILES\WINTOOLS\WTOOLSA.EXE

Re-Boot ; and that should do it !!!

Something else you may want to do is trim your Running Applications, please check this Link......
http://www2.whidbey.net/djdenham/Running_items.htm

[Flrman1]

There is nothing wrong with this one and it Does Not need to be fixed:

O4 - HKLM\..\Run: [RegisterDropHandler] C:\PROGRA~1\TEXTBR~1.0\BIN\REGIST~1.EXE

Fix the others that Pacalis pointed out and these should be fixed as well:

O4 - HKLM\..\Run: [MovieNetworks] "C:\Program Files\MovieNetworks\MovieNetworks.exe

O4 - HKLM\..\Run: [belcriz] C:\WINDOWS\belcriz.exe

In safe mode delete:

The C:\Program Files\MovieNetworks folder
The C:\PROGRAM FILES\WEBSAVINGSFROMEBATES folder
The C:\PROGRAM FILES\COMMON FILES\WINTOOLS folder
The C:\WINDOWS\belcriz.exe file