There's no such thing as a stupid question, but they're the easiest to answer.
JoinTour
Login
 
Tag Cloud
access audio avg avg 8 bios blue screen boot bsod computer connection cpu crash css dell desktop dma driver drivers dvd email error excel explorer firefox firefox 3 freeze gimp graphics hard drive hardware hijackthis hjt install internet internet explorer itunes keyboard laptop macro malware monitor motherboard network networking outlook outlook 2003 outlook 2007 outlook express pio problem problems router seo server slow sound sp3 spyware trojan usb video virtumonde virus vista vundo windows windows vista windows xp winxp wireless
Tech-Related News
Search
Search in:
 
Advanced Search
Tech Support Guy Forums > General Technology > Tech-Related News >
Microsoft update kills ZoneAlarm


HELLO AND WELCOME! Before you can post your question, you'll have to register -- it's completely free! Click here to join today! We highly recommend that you print a copy of our Guide for New Members. Enjoy!

 
Thread Tools
Jason's Avatar
Computer Specs
Senior Member with 244 posts.
 
Join Date: Jan 2008
Location: Stoke-On-Trent, England
Experience: Advanced
09-Jul-2008, 03:26 PM #1
Microsoft update kills ZoneAlarm
PUNTERS who use the ZoneAlarm security package might not want to install MS update KB951748. According to several news groups, the first thing you will notice after running the update is that your internet connection dies as KB951748 made changes to the networking files that Zonealarm doesn't like. It then decides to block everything just to be safe.

You can get around the problem by setting the Internet Zone Security permission slider from high to medium and that will give you your connection back but that is not really a good idea if you want high security. Sniffing around the forums we found similar advice although, apparently, the best bet is to reset the ZoneAlarm database.

View: The full story @ The Inq

NOTE: I updated not so long ago, and can confirm this. Luckily, it was my test macine running XP. Oh, and this is for Windows XP SP2 and SP3 ONLY.
__________________
"Anyone who has never made a mistake has never tried anything new." -- Albert Einstein

Last edited by Jason : 09-Jul-2008 05:36 PM.
crugil's Avatar
Computer Specs
Junior Member with 29 posts.
 
Join Date: Aug 2007
Experience: Intermediate
09-Jul-2008, 07:00 PM #2
MS update kills ZA
Hey Jason,
Well thats very interesting... I just today removed ZA because it would not let me download the new Firefox 2.0.0.15..still can't do the 3.0.. A tech guy from this site helped me immensely...I also got rid of Norton which hadn't been working properly for months anyway.
Something was wrong w/ZA I had never had a problem before, everything was fine w/my 2.0.0.14 but couldn't move above that.Somehow FF was....or rather ZA may have been reconfigured...and I am wondering if that was the start of it all...Question..I am not that computer savvy..but how would one go about removing the MS update...how would one even know one received it?
Jason's Avatar
Computer Specs
Senior Member with 244 posts.
 
Join Date: Jan 2008
Location: Stoke-On-Trent, England
Experience: Advanced
09-Jul-2008, 07:24 PM #3
Hi crugil,

If you have downloaded this update, then in order for you to restore your internet connectivity while using ZA is to right click the taskbar icon, select Restore ZA Control Center (second from bottom of list), then click the Firewall tab and set Internet Zone Security to medium. Microsoft are working on a fix for this, so I'll keep you updated as and when it is released.
__________________
"Anyone who has never made a mistake has never tried anything new." -- Albert Einstein
vicks's Avatar
Senior Member with 1,277 posts.
 
Join Date: Jan 2005
Location: Nebraska
Experience: Intermediate
09-Jul-2008, 11:25 PM #4
I had this problem too. I just did a system restore and it is working fine now. I did disable the automatic update from MS. Will manually go into the updating and that way I can select what I want to d/l.
vicks
19jss58's Avatar
Member with 51 posts.
 
Join Date: Oct 2002
Location: SE Wisconsin
Experience: Intermediate
10-Jul-2008, 12:46 PM #5
Thanks for posting this issue. Was at wits end trying to figure out why connectivity was lost. Simply installed 70_483_000 and now XP system connection is back.

ISP's "crack" tech support was suggesting spending a hundred bucks to troubleshoot.
tomdkat's Avatar
Computer Specs
Distinguished Member with 3,492 posts.
 
Join Date: May 2006
Location: S.F. Bay Area, CA
Experience: Intermediate
10-Jul-2008, 01:20 PM #6
My dad was hit with this and we ended up setting ZA to the "Medium" level for the Internet zone. I wasn't aware of this security update at the time but now it all makes sense. I was walking through the ZA config over the phone and it (ZA) was behaving strangely. Now I know why.

EDIT: Is ZA the only application adversely affected by this Windows security update?

Peace...

Last edited by tomdkat : 10-Jul-2008 01:26 PM.
texastoy4her's Avatar
Senior Member with 513 posts.
 
Join Date: Nov 2004
Location: Bay City, Tx
Experience: Computer Illiterate
10-Jul-2008, 02:32 PM #7
HAHA I was just getting ready to post a thread asking about just this issue. My computer was working fine yesterday, done the windows update, waited a while till I restarted though and when I did I just shut down for a couple hours. When I came back later nothing would work.

Figured out this morning that I had to shut down zonealarm to get it to work.

Thanks for posting this and putting it on the main page so I didn't have to dig for it
ntlgnce's Avatar
Senior Member with 223 posts.
 
Join Date: Feb 2001
11-Jul-2008, 10:59 AM #8
I did everything including a fresh reinstall of Zone alarm, and still it does not let me connect. I resorted back to windows firewall..
tomdkat's Avatar
Computer Specs
Distinguished Member with 3,492 posts.
 
Join Date: May 2006
Location: S.F. Bay Area, CA
Experience: Intermediate
11-Jul-2008, 11:33 AM #9
Quote:
Originally Posted by ntlgnce View Post
I did everything including a fresh reinstall of Zone alarm, and still it does not let me connect.
Did you do your re-install using the newly updated version of ZA? I've upgraded 3 machines so far and the new version is working well with the Internet zone security setting on "High".

Peace...
vicks's Avatar
Senior Member with 1,277 posts.
 
Join Date: Jan 2005
Location: Nebraska
Experience: Intermediate
11-Jul-2008, 12:11 PM #10
This is what Cookiegal posted earlier:

Cookiegal

Administrator with 51,489 posts. Join Date: Aug 2003
Location: Quebec, Canada

10-Jul-2008, 08:36 AM #2
ZoneAlarm has issued new versions of their programs for download that correct this issue:

http://download.zonealarm.com/bin/fr...cessIssue.html
__________________
Microsoft MVP - Consumer Security

Alliance of Security Analysis Professionals
JohnWill's Avatar
Computer Specs
Moderator with 77,290 posts.
 
Join Date: Oct 2002
Location: South Eastern PA, USA
Experience: Advanced age & experience
11-Jul-2008, 05:23 PM #11
Did you look at the sticky at the top of the Networking forum? After all, that's the correct place to be looking for networking help, right?
ntlgnce's Avatar
Senior Member with 223 posts.
 
Join Date: Feb 2001
11-Jul-2008, 08:17 PM #12
When I reinstalled ZA, the night it happened, I got it directly from ZA website. And it did not help.. I will try again later tonight, and see if its any better..
LauraMJ's Avatar
Computer Specs
Administrator with 4,223 posts.
 
Join Date: Mar 2004
Location: Somewhere back in the Mountain
Experience: better than my sister
11-Jul-2008, 09:44 PM #13
I updated to the latest version, the setting is back on "high" and it is working fine.
rguedel's Avatar
Junior Member with 1 posts.
 
Join Date: Jul 2008
Experience: Intermediate
12-Jul-2008, 03:45 PM #14
Thank you so much for this. I have been pulling my hair out trying to figure out why I couldn't get on the internet. I removed that update and am back online. Thank you sooo much!
tomdkat's Avatar
Computer Specs
Distinguished Member with 3,492 posts.
 
Join Date: May 2006
Location: S.F. Bay Area, CA
Experience: Intermediate
13-Jul-2008, 12:24 AM #15
Quote:
Originally Posted by ntlgnce View Post
When I reinstalled ZA, the night it happened, I got it directly from ZA website. And it did not help.. I will try again later tonight, and see if its any better..
Did you download from this page?

Peace...
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are Off
Refbacks are Off

You Are Using:
Server ID
Advertisements do not imply our endorsement of that product or service.
All times are GMT -4. The time now is 01:30 PM.
Copyright © 1996 - 2008 TechGuy, Inc. All rights reserved.
Powered by vBulletin, Copyright © 2000 - 2008, Jelsoft Enterprises Ltd.
Search Engine Optimization by vBSEO 3.1.0
Powered by Cermak Technologies, Inc.