I've used Quicken 2002 for the past two years, and recently started having problems. My data file was getting corrupt and going through the restoration process was painful to say the least. Voice tech support charges $1.95 per minute for what they consider (billable issues). Of course, my problem was a billable issue, and they never even resolved it. Tech support gave me the option of sending them a copy of my data file, and for $199 they would 'attempt' to repair it. Forget it...
I opted to upgrade to Quicken 2004. What a nightmare. The program is so bug inherent, that simply attempting to download routine transactions from your financial institution into Quicken brings the program to its knees. For some reason, Quicken knows that there are new transactions (recently downloaded), yet won't allow you to view them. There's a grey window at the bottom of the screen that should contain all the recently downloaded transactions within an Excel-like spreadsheet grid. Well, the grid is missing along with the data. On a fresh program startup, you get a fraction of a second's glimpse at the transactions, then they're gone.
To remedy the problem, I had to uninstall and reinstall the software. Unfortunately, it only words for the first one or two financial institution downloads, then they're gone again! Tech support tried to charge me another $1.95 per minute to assist and I told them to pound salt. It's obviously a poorly tested release, not to mention the tech support 'canned responses' from our neighbors in India (where Intuit has outsourced their tech support).
I promptly brought the 2004 Quicken version back to the store, and bought MS Money 2004 instead. At Sam's Club, you can pick up MS Money 2004 Deluxe for $24.27, which is half the price of Quicken 2004 - and it actually works! I've been using it for over a week now without a single glitch. It may not be as simplistic an interface, but it has the same functionality (from what I can tell) that Quicken does. I am very happy with it, and would recommend it.
Chris