[rick4ltc]

Hey, an issue with my laptop and a mystery. I downloaded some software on my PC that allows me to calculate and display quotes for customers. I did the same on my laptop(IC Sempron AMD Athlon) and only some of the displays come up on my previews. Don't know how to resolve this.
I reinstalled the program several times, to no avail.

Any ideas on how I can get all the screens to display?

Thanks, Rick

[spurkbik201]

If you provide the name of the software you downloaded, someone may be able to help you.

[rick4ltc]

The software is available only to licensed agents that can access it via
a company website, and not available to the public, so I'm not sure it
would be recognizable to the public. The problem is this- one particular
screen(a preview of rates) comes up fine on the PC but not the laptop, so
I imagine it must be a setting or some type of display issue. The other
screens come up fine, except for one.

[edbro9]

Does it use the browser to display the screens? Do you maybe have some adblocker preventing the screens?

A laptop's graphics are not as powerful as a typical desktop's. Is this display very graphic intensive? Memory intensive? Is it resolution dependent?

[rick4ltc]

I'm not real computer savvy, so I cannot really answer all your questions regarding graphics, but it is basically just a grey screen bordered in blue,
that brings up a page that you might print for the customer with info and
quotes. I will, however, check the ad blocker issue. I didn't think of that
possibility. Thanks

[heavybob]

Is it trying to load a PDF possibly in Adobe and you do have Acrobat Reader?

[rick4ltc]

That didn't help. I downloaded the latest version of Acrobat, but same result.