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staying online

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marcasr's Avatar
Computer Specs
Junior Member with 2 posts.
 
Join Date: Jun 2006
Experience: Intermediate
02-Jun-2006, 05:38 PM #1
staying online
i purchased a e-machines desktop in dec. 2004 model # t 2891 with windows xp home edition . i am still using a dial up connection for now when first purchased computer would connect on to my server witch is walmart .com (wmconnect.com) with n difficulty but would only run for 5 to 10 minutes then it would drop the connection i could reconnect but the same thing would happen again i contacted e machines they told me it was something not completed at factory and walked me thru the fix i recently had computer wiped and ran restore disk to begin again at original spec's . so my problem of not staying online has returned
how do i fix this Computer novice needs help
thank you
etaf's Avatar
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Moderator with 34,408 posts.
 
Join Date: Oct 2003
Location: Surrey, UK
Experience: Intermediate
02-Jun-2006, 06:12 PM #2
Quote:
contacted e machines they told me it was something not completed at factory and walked me thru the fix
Have you repeated the steps taken before
ekim68's Avatar
Distinguished Member with 37,277 posts.
 
Join Date: Jul 2003
Location: Eugene, Oregon
Experience: Still kickin'
03-Jun-2006, 12:06 AM #3
And, you might get more response from the xp forum:

http://forums.techguy.org/21-windows-nt-2000-xp/

Lots of people there who would like to help you..
marcasr's Avatar
Computer Specs
Junior Member with 2 posts.
 
Join Date: Jun 2006
Experience: Intermediate
03-Jun-2006, 12:54 AM #4
i know now that i should have written the instructions down and saved them but i didn't
etaf's Avatar
Computer Specs
Moderator with 34,408 posts.
 
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Location: Surrey, UK
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03-Jun-2006, 06:44 AM #5
they should have a record of your callat the call centre against that serial number - so if you call them up they may be able to go through the details again with you,

I just get a feeling its a known problem with that machine and clearly they had a very simple fast fix.
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