littlemar,
Yes, I did....whoops I guess that happens to the best of us.
Oh yes, a touch screen whenever it works you are a saint and whenever it does not work they can call the "help desk" or as you say the "support department"
Last major corporation that I worked for had named the touch screen the "Angel" system they thought it was the best thing since pop top cans.
I really can't say that it was a bad thing, but they would come and get me whenever they had sat on hold for "way too long" with the Help Desk at the Corporate office.
It was always the same thing........ "when I touch and point here, the little arrow thingy is over there (an inch to the right) and when I want something at the right margin I can't get to it"
So I'd shut the station down wait 10 seconds re-boot and they were good to go for maybe another couple of hours a whole day if I was lucky..........There was no sence in showing anyone there how to re-boot because the employees were not allowed to turn off the computers.
.....and of course there was 14 of these "Angel" stations at each store and they had 145 stores in five states.
Of course the Help Desk would re-boot the particular computer in question remotely when the employees did get through to them.
They actually thought that was "the coolest"
"Okay stand back and don't touch anything they're fixing it now from Corporate"
No wonder they are going out of business as I type this.....Geeeez. Gotta laugh
DS