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Quantifying IT support


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Thynker's Avatar
Junior Member with 12 posts.
 
Join Date: Feb 2008
Experience: Advanced
14-Mar-2008, 04:04 PM #1
Quantifying IT support
Hi
Is IT support something that can be quantified.

My workplace is asking me the following : after 3 years (about 50 PC and 2 network)

In order to put a Performance Evaluation together for you, I need to prepare a job description. Could you please make a listing of your duties, with the most important and time-consuming at the top, i.e. – providing computer support to employees, down to the smaller duties. List some of the details of what is involved with the duties and approximately what percentage of your time is spent on these things.

What do you think?

Any input would be greatly appreciated

Thank you
Davec's Avatar
Distinguished Member with 2,496 posts.
 
Join Date: Jan 2001
Location: Roseburg, OR USA
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15-Mar-2008, 02:58 PM #2
Keep a log for a while and then you'll have the information you need.
JohnWill's Avatar
Computer Specs
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15-Mar-2008, 05:28 PM #3
Obviously, you are the only one that can prepare such a list.
Soundy's Avatar
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23-Mar-2008, 03:21 PM #4
Take a month off and they'll have their answer.

Okay, but seriously, I've done IT work in a few different types of companies and the exact duties vary widely, so as John says, it's a question only you can answer based on your own situation. Davec is right, keep a daily log of everything you do - that will give you a good basis from which to build your "job description".

Last edited by Soundy : 23-Mar-2008 04:22 PM.
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