ahas,
not trying to offer an EXCUSE for anyone,
because one isn't necessary,
they are just SWAMPED!!!

.
AND, in that this WHOLE forum,
is made up of VOLUNTEERS who choose to WANT to help others,
a lot of the VOLUNTEERS here,
USED to help removing mal- / spyware, viruses, etc,
BUT THEN,
someone raised all kinds of 'holy-tomatoes'
'you messed up my pc'
so the policies-&-procedures were changed,
NOW, you have to attend mru BEFORE you can help in that particular aspect,,
the only problem there???
not enough people WANT to deal with the TIME it takes to go to mru,
so...........
YOU could VOLUNTEER to do that,
then there would be one MORE to help,

.
just a fact,
NOT wanting to start a 'flame-war' here,
and this may not make you feel real good,
but it was YOUR CHOSEN path to surf WHERE you did,
.
in particular, this stuff:
itunes, quicktime, google update, messenger, fwlink, google notifier, siteblocker, google software updater,
sure ISN'T on MY pc,
your pc, your choice,
.
some reading here maybe?
http://www.spywarewarrior.com/
.
if you want to try some things on your own,
this lists some common things you may try:
A Quick Guide for Eliminating Spyware and Hijacker Software
http://www.pcstats.com/articleview.cfm?articleID=1620
.
Run at least two or three of the following online anti-virus/anti-spyware scans and let them fix what they can:
http://www.kaspersky.com/scanforvirus.html http://housecall.trendmicro.com/ http://us.mcafee.com/root/mfs/default.asp?cid=9914 http://www.pandasoftware.com/actives..._principal.htm http://www.ravantivirus.com/scan/ http://www.bitdefender.com/scan/licence.php