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Solved: XP Security 2012/Explorer.exe


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aznflipsensati0n's Avatar
aznflipsensati0n aznflipsensati0n is offline
Member with 33 posts.
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Join Date: Feb 2010
27-Jul-2011, 03:42 PM #1
Exclamation XP Security 2012/Explorer.exe
Okay, I got this virus for the second time a couple days ago (after getting rid(?) of it two months ago). I've looked up some up some video/text tutorials online on how to get rid of it, downloaded Malwarebytes, SUPERantispyware, and Spyware Doctor. The current antivirus I'm using is Avast. For the most part, the virus SEEMS to be gone. The icon for XP Security 2012 is gone from the tray (next to the clock at the bottom right corner), and the .exe file that used to run along with XP Security 2012 doesn't run anymore when I reboot the computer (I found a video tutorial online that helped me get rid of it with registry edit). Now, I'm not too sure if the virus is completely gone, but it doesn't seem like it. It seems to still have some type of effect on my computer, and I have no idea where it's coming from. The main annoyance is the fact that explorer.exe terminates every 10-15 seconds, and comes back. Two pop ups keep showing up, which I can screenshot if needed. The first one says, The instruction at "0x01e62cf0" referenced memory at "0x01e62cf0". The memory could not be "written".

Click on OK to terminate the program.
Click on CANCEL to debug the program.

Whether I click OK or CANCEL makes absolutely no difference, explorer.exe gets terminated either way.

The second popup is from Data Execution Prevention, which states..
To help protect your computer, Windows has closed this program.
Name: Windows Explorer
Publisher: Microsoft Corporation

I'm not very technologically smart but I have a strong gut feeling that the XP Security 2012 virus is doing this, but I'm honestly not sure. Any help is appreciated!
aznflipsensati0n's Avatar
aznflipsensati0n aznflipsensati0n is offline
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28-Jul-2011, 12:08 PM #2
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aznflipsensati0n aznflipsensati0n is offline
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29-Jul-2011, 09:57 PM #3
^^^
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aznflipsensati0n aznflipsensati0n is offline
Member with 33 posts.
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Join Date: Feb 2010
29-Jul-2011, 10:45 PM #4
Also, this is my HijackThis log

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 10:27:05 PM, on 8/5/2011
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Blue Coat K9 Web Protection\k9filter.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Spyware Doctor\BDT\BDTUpdateService.exe
C:\WINDOWS\system32\cisvc.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Java\jre6\bin\jqs.exe
c:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\lxduserv.exe
C:\WINDOWS\system32\lxducoms.exe
C:\WINDOWS\system32\LxrJD31s.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\HPZipm12.exe
C:\Program Files\Spyware Doctor\pctsAuxs.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\ooVoo Toolbar\ToolbarUpdaterService.exe
C:\WINDOWS\system32\dllhost.exe
C:\Program Files\Spyware Doctor\pctsSvc.exe
C:\WINDOWS\system32\cidaemon.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\RTHDCPL.EXE
C:\hp\drivers\hplsbwatcher\lsburnwatcher.exe
C:\WINDOWS\ehome\ehtray.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\PROGRA~1\ALWILS~1\Avast5\avastUI.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\WINDOWS\V0220Mon.exe
C:\Program Files\Lexmark 5600-6600 Series\lxdumon.exe
C:\WINDOWS\system32\taskmgr.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Lexmark 5600-6600 Series\lxduMsdMon.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Program Files\Spyware Doctor\pctsGui.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Microsoft ActiveSync\wcescomm.exe
C:\PROGRA~1\MI3AA1~1\rapimgr.exe
C:\Program Files\ooVoo\oovoo.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\ShortKeys2\shklite.exe
C:\Program Files\Updates from HP\309731\Program\Updates from HP.exe
C:\Program Files\OpenOffice.org 3\program\soffice.exe
C:\Documents and Settings\HP_Administrator.SAHAGUNFAMILY\My Documents\RCA Detective\RCADetective.exe
C:\Program Files\OpenOffice.org 3\program\soffice.bin
C:\WINDOWS\system32\rundll32.exe
C:\HP\KBD\KBD.EXE
C:\WINDOWS\ALCMTR.EXE
C:\WINDOWS\AGRSMMSG.exe
c:\windows\system\hpsysdrv.exe
C:\WINDOWS\system32\hphmon06.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\WINDOWS\system32\msiexec.exe
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe
C:\WINDOWS\system32\imapi.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TY...ion&pf=desktop
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://ie.redirect.hp.com/svs/rdr?TY...ion&pf=desktop
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ie.redirect.hp.com/svs/rdr?TY...ion&pf=desktop
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://ie.redirect.hp.com/svs/rdr?TY...ion&pf=desktop
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://oovoostart.com/?src=startpage...on=5.1-x86-SP3
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TY...ion&pf=desktop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://ie.redirect.hp.com/svs/rdr?TY...ion&pf=desktop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ie.redirect.hp.com/svs/rdr?TY...ion&pf=desktop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://ie.redirect.hp.com/svs/rdr?TY...ion&pf=desktop
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TY...ion&pf=desktop
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://ie.redirect.hp.com/svs/rdr?TY...ion&pf=desktop
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=127.0.0.1:6711
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R3 - URLSearchHook: PC Tools Browser Guard - {472734EA-242A-422b-ADF8-83D1E48CC825} - C:\Program Files\Spyware Doctor\BDT\PCTBrowserDefender.dll
O2 - BHO: Lexmark Toolbar - {1017A80C-6F09-4548-A84D-EDD6AC9525F0} - C:\Program Files\Lexmark Toolbar\toolband.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Browser Defender BHO - {2A0F3D1B-0909-4FF4-B272-609CCE6054E7} - C:\Program Files\Spyware Doctor\BDT\PCTBrowserDefender.dll
O2 - BHO: ooVoo Toolbar - {59c6f12b-f004-43e5-9997-08f2123119b6} - C:\Program Files\oovootoolbar\oovootoolbarX.dll
O2 - BHO: ooVoo Toolbar Helper - {92B514FD-A316-4736-99EB-2A6532D02E7D} - C:\Program Files\ooVoo Toolbar\Toolbar32.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: SkypeIEPluginBHO - {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O2 - BHO: Lexmark Printable Web - {D2C5E510-BE6D-42CC-9F61-E4F939078474} - C:\Program Files\Lexmark Printable Web\bho.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: HP view - {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} - c:\Program Files\HP\Digital Imaging\bin\HPDTLK02.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: ooVoo Toolbar - {59c6f12b-f004-43e5-9997-08f2123119b6} - C:\Program Files\oovootoolbar\oovootoolbarX.dll
O3 - Toolbar: Lexmark Toolbar - {1017A80C-6F09-4548-A84D-EDD6AC9525F0} - C:\Program Files\Lexmark Toolbar\toolband.dll
O3 - Toolbar: PC Tools Browser Guard - {472734EA-242A-422B-ADF8-83D1E48CC825} - C:\Program Files\Spyware Doctor\BDT\PCTBrowserDefender.dll
O3 - Toolbar: ooVoo Toolbar - {3D475351-3508-4de9-A7C0-B0CEB0859FBE} - C:\Program Files\ooVoo Toolbar\Toolbar32.dll
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [LSBWatcher] c:\hp\drivers\hplsbwatcher\lsburnwatcher.exe
O4 - HKLM\..\Run: [HPBootOp] "C:\Program Files\Hewlett-Packard\HP Boot Optimizer\HPBootOp.exe" /run
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [avast5] C:\PROGRA~1\ALWILS~1\Avast5\avastUI.exe /nogui
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [V0220Mon.exe] C:\WINDOWS\V0220Mon.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [lxdumon.exe] "C:\Program Files\Lexmark 5600-6600 Series\lxdumon.exe"
O4 - HKLM\..\Run: [lxduamon] "C:\Program Files\Lexmark 5600-6600 Series\lxduamon.exe"
O4 - HKLM\..\Run: [Lexmark 5600-6600 Series Fax Server] "C:\Program Files\Lexmark 5600-6600 Series\fm3032.exe" /s
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [Malwarebytes' Anti-Malware] "C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe" /starttray
O4 - HKLM\..\Run: [ISTray] "C:\Program Files\Spyware Doctor\pctsGui.exe" /hideGUI
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [cdloader] "C:\Documents and Settings\HP_Administrator.SAHAGUNFAMILY\Application Data\mjusbsp\cdloader2.exe" MAGICJACK
O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Program Files\Microsoft ActiveSync\wcescomm.exe"
O4 - HKCU\..\Run: [ooVoo.exe] C:\Program Files\ooVoo\oovoo.exe /minimized
O4 - HKCU\..\Run: [Easy Dock] C:\Documents and Settings\HP_Administrator.SAHAGUNFAMILY\My Documents\RCA easyRip\EZDock.exe
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - Startup: OpenOffice.org 3.1.lnk = C:\Program Files\OpenOffice.org 3\program\quickstart.exe
O4 - Startup: RCA Detective.lnk = C:\Documents and Settings\HP_Administrator.SAHAGUNFAMILY\My Documents\RCA Detective\RCADetective.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: ShortKeys 2.lnk = C:\Program Files\ShortKeys2\shklite.exe
O4 - Global Startup: Updates from HP.lnk = C:\Program Files\Updates from HP\309731\Program\Updates from HP.exe
O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: Backward Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\Office12\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll
O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll
O9 - Extra button: Skype Plug-In - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O9 - Extra 'Tools' menuitem: Skype Plug-In - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\Office12\REFIEBAR.DLL
O9 - Extra button: ַȫ - {C18CB140-0BBB-11D4-8FE8-0088CC102438} - http://www.mpsoft.net/wz.htm (file missing)
O9 - Extra 'Tools' menuitem: ַȫ - {C18CB140-0BBB-11D4-8FE8-0088CC102438} - http://www.mpsoft.net/wz.htm (file missing)
O9 - Extra button: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm
O9 - Extra 'Tools' menuitem: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm (HKCU)
O9 - Extra 'Tools' menuitem: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm (HKCU)
O18 - Protocol: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.DLL
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: avast! Antivirus - AVAST Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
O23 - Service: Blue Coat K9 Web Protection (bckwfs) - Blue Coat Systems, Inc. - C:\Program Files\Blue Coat K9 Web Protection\k9filter.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Browser Defender Update Service - Unknown owner - C:\Program Files\Spyware Doctor\BDT\BDTUpdateService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - c:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: lxduCATSCustConnectService - Lexmark International, Inc. - C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\\lxduserv.exe
O23 - Service: lxdu_device - - C:\WINDOWS\system32\lxducoms.exe
O23 - Service: Lexar JD31 (LxrJD31s) - Unknown owner - C:\WINDOWS\SYSTEM32\LxrJD31s.exe
O23 - Service: MBAMService - Malwarebytes Corporation - C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\Spyware Doctor\pctsAuxs.exe
O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Program Files\Spyware Doctor\pctsSvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: Updater Service for ooVoo Toolbar - Unknown owner - C:\Program Files\ooVoo Toolbar\ToolbarUpdaterService.exe

--
End of file - 16552 bytes
Gizzy's Avatar
Gizzy   (Bill) Gizzy is offline Gizzy is authorized to help remove malware.
Computer Specs
Library Manager with 3,865 posts.
 
Join Date: Aug 2005
Location: NJ, USA
Experience: Advanced
30-Jul-2011, 03:01 PM #5
Hello aznflipsensati0n!
My name is Gizzy and I'll be glad to help you with your malware problems.

Please note the following while we work:
  • The fixes are specific to your problem and should only be used for this issue on this computer.
  • Perform all actions in the order given.
  • If you don't know or understand something stop and ask! Don't keep going on.
  • Please DO NOT uninstall/install any programs unless asked to. It is more difficult when files/programs appear or disappear from the logs.
  • Please DO NOT run any tools or scans unless I ask you to.
  • It is important that you reply to this thread. Do not start a new topic.
  • Your security programs may give warnings for some of the tools I will ask you to use, Be assured, any links I give are safe.
  • The process is not instant, Please continue to respond to this thread until I give you the All Clean!. Absence of symptoms does not mean that everything is clear.
  • Topics not replied to within 3 days will be removed from my Subscribed Threads List.
Please be aware that removing Malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.

Because of this, I advise you to backup any personal files and folders before you start.
Backup your data - XP


Adjust Date
  1. Right-click on the clock at the bottom right on your taskbar
  2. Click Adjust Date/Time
  3. Please adjust the date/time to the correct date and time


Uninstall List
  1. Open HijackThis.
  2. Click the Open the Misc Tools section button. (If you don't see that button click the Main Menu button first)
  3. Click the Open Uninstall Manager... button and then click the Save list... button.
  4. Save the uninstall_list.txt file to your HijackThis folder.
  5. Copy and Paste the contents of uninstall_list.txt in your next reply.


MGA Diagnostic Tool
Download MGA Diagnostic Tool to your Desktop.
  1. Double-click MGADiag.exe to launch the program.
  2. Click Continue and let the scan run.
  3. When finished it will have created a log.
  4. Click Copy.
  5. Next open Notepad.
    1. Click Start > Run type Notepad click OK.
    2. This will open an empty Notepad file.
    3. Right click in the empty file and choose Paste to copy the log from MGA Diagnostics into it.
    4. Save the file to your Desktop.
  6. Close MGA Diagnostic Tool.
  7. Copy/Paste the log in your next reply please.


Please reply with:
  • uninstall_list.txt
  • MGA Diagnostic Tool log
aznflipsensati0n's Avatar
aznflipsensati0n aznflipsensati0n is offline
Member with 33 posts.
THREAD STARTER
 
Join Date: Feb 2010
30-Jul-2011, 09:12 PM #6
Attached are those logs, and thanks for replying!
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31-Jul-2011, 09:44 AM #7
Hi aznflipsensati0n,

You need to validate your copy of Windows.
Please visit this site and follow the instructions.

After doing that run the MGA Diagnostic Tool again and post the new log.


P2P Warning!
IMPORTANT: I notice there are signs of one or more P2P (Person to Person) File Sharing Programs on your computer.

Torrent

Reference for the risk of these programs can be found in this link: http://www.internetworldstats.com/articles/art053.htm

Note: Even if you are using a "safe" P2P program, it is only the program that is safe. You will be sharing files from uncertified sources, and these are often infected. The bad guys use P2P filesharing as a major conduit to spread their wares.

P2P programs also open up access to the computer on which the program is installed. The computer's settings are more often than not changed in a manner that renders them insecure, and access to the computer is left open even when the program is not in use. Therefore, the system's security is compromised.

So be aware that it's not just what's downloaded with P2P programs that creates problems, just having the program installed is like leaving all the doors to your house unlocked.

My recommendation is you go to Control Panel > Add/Remove Programs and uninstall the programs listed above (in red). If you cannot find them in Programs and Features and would like them removed, let me know in your next reply.

If you wish to keep them, please do not use them until your computer is cleaned.


Please reply with:
  • New MGA Diagnostic Tool log
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01-Aug-2011, 02:26 PM #8
Problem..the genuine diagnostic said I didn't have both
1) genuine Microsoft software plug-ins are installed and loaded
and
2) genuine Microsoft software plug-ins connect with Microsoft validation servers

When I click resolve now, the plugin installs both ran and apparently fixed the problem. When I tried again, it still showed that I failed those tests. I looked in Windows Explorer (which keeps terminating on me, I had to do this on another user's account on the computer), and it showed that I had both npLegitCheckPlugin.dll andnsILegitCheckPlugin.xpt files, in the correct subfolders. I don't know why the diagnostic test still fails.
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01-Aug-2011, 08:46 PM #9
Hi aznflipsensati0n,

Try using Internet Explorer with it instead of Firefox,
If it works post the new MGA Diagnostic Tool log after, If it still doesn't work let me know.
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03-Aug-2011, 12:08 AM #10
Thanks Gizzy!

Great tip. Alright, so attached is the new Diagnostic log.
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03-Aug-2011, 10:12 AM #11
Hi aznflipsensati0n,

Remove Programs
Click Start > Control Panel > Add/Remove Programs
Remove the following programs by clicking Remove

  • Free Window Registry Repair
  • J2SE Runtime Environment 5.0
  • LiveUpdate 2.5 (Symantec Corporation)
  • Norton Security Center
  • ooVoo Toolbar

If some programs listed are not present, please do not panic.


Norton Removal Tool
  1. Download the Norton Removal Tool to your desktop
  2. Double-click Norton_Removal_Tool.exe
  3. Follow the prompts to remove the product, Then restart your computer.


Download and run OTL
  1. Download OTL to your desktop.
  2. Double-click on OTL.exe to run it. Make sure all other windows are closed and let it run uninterrupted.
  3. Check the box beside Scan All Users
  4. Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  5. When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
  6. Please copy (Edit > Select All -- Edit > Copy) the contents of these files, one at a time, and post them with your next reply.


Gmer Rootkit Scanner
Download GMER Rootkit Scanner from here & save it to your desktop.
  1. Double-click the .exe file. If asked to allow gmer.sys driver to load, please consent
  2. If it gives you a warning about rootkit activity and asks if you want to run scan...click on NO
  3. In the right panel, you will see several boxes that have been checked. Uncheck the following ...
    • IAT/EAT
    • Drives/Partition other than Systemdrive (typically C:\)
    • Show All (don't miss this one)

      Click the image to enlarge it
  4. Then click the Scan button & wait for it to finish
  5. Once done click on the [Save..] button, and in the File name area, type in "Gmer.txt" or it will save as a .log file
  6. Save it where you can easily find it, such as your desktop, and post it in your next reply
**Caution**
Rootkit scans often produce false positives. Do NOT take any action on any "<--- ROOKIT" entries

Do not run any programs while Gmer is running.


Please reply with:
  • Both OTL logs (OTL.txt and Extras.txt)
  • Gmer log
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03-Aug-2011, 03:37 PM #12
Hi Gizzy!

Well I can't really remove the programs..because explorer.exe keeps terminating. It terminates before I even get the chance to go into Control Panel. Is it absolutely necessary that I delete those programs?
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03-Aug-2011, 03:51 PM #13
Hi aznflipsensati0n,

Don't worry about it then, Continue with the rest of the instructions.
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04-Aug-2011, 09:40 PM #14
Hi Gizzy,

Is thie Gmer scan supposed to take almost 2 hours?
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05-Aug-2011, 01:34 AM #15
Hi Gizzy!

Okay, so I stopped the Gmer scan about 3 something hours in, so it isn't finished. I can try and finish it for you early tomorrow if needed. Attached are the logs you asked for.
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