[skipper47]

========== OTL ==========
Registry key HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Internet Explorer\Infodelivery\ deleted successfully.
Registry key HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Internet Explorer\Restrictions\ deleted successfully.

OTL by OldTimer - Version 3.2.31.0 log created on 02202012_132007

i didn't notice cpu usage at the bottom. looking at it now it's usually between 0% to 4% but changed to 19% to 22% briefly

i don't see super ad blocker. i removed super anti spyware saturday. i don't use ie, i prefer firefox but use google occasionaly

[skipper47]

this was something i mentioned on page 1 but you may have not seen it so i wanted to make you aware of it. at startup 9 times out of 10 i get this message. "hard drive self monitoring has reported that a parameter has exceeded its normal operating range" does this have anything to do with my problem? i press f1 to start windows

[JSntgRvr]

That could be the answer. It is part of your Motherboard's SMART utility and it is congruent with the event viewer report:

dcom event with id # 10005 which says "the driver has detected that device\Device\Harddisk0\DRO has predicted that it will fail

, it means the hard drive may have errors and is about to crash.

You will need to perform tests to the hard drive to make sure of its integrity, but first, I would suggest you backup all your Personal Data before continuing.

As I see no issues with malware, we should't keep you here. Post a topic in the Hardware forum. Some of the experts in this field will be able to assist you. Make reference to this topic for information.

[skipper47]

what's the best way to do a backup?

[JSntgRvr]

That all depends on the hardware available; an internal (extra) or external drive (including flash drives), DVD-Write and others. There is no specific way.

[skipper47]

i will pick up a flash drive tomorrow. what i'm asking is do i just copy and paste everything from "my documents" to the flash drive? any thing else i should put on there?

[JSntgRvr]

I don't know if the flash drive is enough. If you have Pictures and Music besides your documents, the size of the flash drive should cover all. You may be able to right click "My Documents" and select Properties. That should indicate the size of the folder. Same applies to My Music and My Pictures.

[skipper47]

i'll check it out and get back to you

[skipper47]

i wanted to thank you for all the work that you put in to this issue for me. i have backed up my files and will transfer to the other group. however, yesterday i ran a dell diagnostic on my hard drive and it came up with. drive 0-fail return code 4. i google code 4 and couldn't find much but the few that i found said that my hard drive was about to crash. so i'm hoping to get a new hard drive tomorrow. thanks again

[JSntgRvr]

You are welcome.

[skipper47]

should i mark this topic as solved?

[JSntgRvr]

I will do that for you.

[skipper47]

thanks