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Cannot access any google sites - youtube, apps, etc

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rossmcc's Avatar
rossmcc rossmcc is offline
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Junior Member with 15 posts.
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Join Date: Feb 2012
Experience: Intermediate
05-Feb-2012, 02:03 PM #1
Question Cannot access any google sites - youtube, apps, etc
I'm unable to access any Google sites (google.com, google apps, gmail, youtube.com, etc) in any browser. It simply says connection timed out, all other websites are fine. I've looked in my hosts file but that all seems to be in order. My guess is it's some kind of malware but I've no idea what.

It's only a problem on this laptop, the other machine connected to this network is totally fine.

Below is my HJT log. Anyone got any clues about what's up?


Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 17:45:16, on 05/02/2012
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\AVG\AVG9\avgchsvx.exe
C:\Program Files\AVG\AVG9\avgrsx.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\Program Files\AVG\AVG9\avgcsrvx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe
C:\Program Files\AVG\AVG9\avgwdsvc.exe
C:\Program Files\AVG\AVG9\avgnsx.exe
C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
C:\Program Files\Nitro PDF\Professional\NitroPDFDriverService.exe
C:\WINDOWS\system32\NLSSRV32.EXE
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\Program Files\O2\bin\sprtsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\PROGRA~1\COMMON~1\X10\Common\x10nets.exe
C:\Program Files\AVG\AVG9\avgemc.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\AVG\AVG9\avgcsrvx.exe
C:\WINDOWS\ehome\ehtray.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Toshiba\Windows Utilities\Hotkey.exe
C:\Program Files\TOSHIBA\TOSHIBA Zooming Utility\SmoothView.exe
C:\WINDOWS\System32\DLA\DLACTRLW.EXE
C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe
C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe
C:\Program Files\TOSHIBA\ConfigFree\CFSServ.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Program Files\Synaptics\SynTP\Toshiba.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\WINDOWS\system32\dllhost.exe
C:\Program Files\DivX\DivX Update\DivXUpdate.exe
C:\Program Files\Logitech\SetPointP\SetPoint.exe
C:\Program Files\TOSHIBA\TOSCDSPD\toscdspd.exe
C:\Program Files\Messenger\msmsgs.exe
C:\PROGRA~1\Intel\Wireless\Bin\Dot1XCfg.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\GmoteServer\GmoteServer.exe
C:\Program Files\Java\jre6\bin\javaw.exe
C:\Program Files\Common Files\LogiShrd\KHAL3\KHALMNPR.EXE
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Increase performance and video formats for your HTML5 <video> - {326E768D-4182-46FD-9C16-1449A49795F4} - C:\Program Files\DivX\DivX Plus Web Player\ie\DivXHTML5\DivXHTML5.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG9\avgssie.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\System32\DLA\DLASHX_W.DLL
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: SkypeIEPluginBHO - {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [High Definition Audio Property Page Shortcut] CHDAudPropShortcut.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [Toshiba Hotkey Utility] "C:\Program Files\Toshiba\Windows Utilities\Hotkey.exe" /lang en
O4 - HKLM\..\Run: [SmoothView] C:\Program Files\TOSHIBA\TOSHIBA Zooming Utility\SmoothView.exe
O4 - HKLM\..\Run: [DLA] C:\WINDOWS\System32\DLA\DLACTRLW.EXE
O4 - HKLM\..\Run: [IntelZeroConfig] "C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe"
O4 - HKLM\..\Run: [IntelWireless] "C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe" /tf Intel PROSet/Wireless
O4 - HKLM\..\Run: [CFSServ.exe] CFSServ.exe -NoClient
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [DivXUpdate] "C:\Program Files\DivX\DivX Update\DivXUpdate.exe" /CHECKNOW
O4 - HKLM\..\Run: [EvtMgr6] C:\Program Files\Logitech\SetPointP\SetPoint.exe /launchGaming
O4 - HKLM\..\RunOnce: [B Register C:\Program Files\DivX\DivX Plus Player\DSEPlugins\Direct3DVideoOutput.dll] "C:\WINDOWS\system32\rundll32.exe" "C:\Program Files\DivX\DivX Plus Player\DSEPlugins\Direct3DVideoOutput.dll",DllRegisterServer
O4 - HKLM\..\RunOnce: [B Register C:\Program Files\DivX\DivX Plus Player\DSEPlugins\DivXDeinterlaceFilter.dll] "C:\WINDOWS\system32\rundll32.exe" "C:\Program Files\DivX\DivX Plus Player\DSEPlugins\DivXDeinterlaceFilter.dll",DllRegisterServer
O4 - HKLM\..\RunOnce: [B Register C:\Program Files\DivX\DivX Plus Player\DSEPlugins\DivXPlaybackModule.dll] "C:\WINDOWS\system32\rundll32.exe" "C:\Program Files\DivX\DivX Plus Player\DSEPlugins\DivXPlaybackModule.dll",DllRegisterServer
O4 - HKLM\..\RunOnce: [B Register C:\Program Files\DivX\DivX Plus Player\DPXPlugins\DPXBannerAdPlugin.dll] "C:\WINDOWS\system32\rundll32.exe" "C:\Program Files\DivX\DivX Plus Player\DPXPlugins\DPXBannerAdPlugin.dll",DllRegisterServer
O4 - HKLM\..\RunOnce: [B Register C:\Program Files\DivX\DivX Plus Player\DPXPlugins\DPXDownloadManagerPlugin.dll] "C:\WINDOWS\system32\rundll32.exe" "C:\Program Files\DivX\DivX Plus Player\DPXPlugins\DPXDownloadManagerPlugin.dll",DllRegisterServer
O4 - HKLM\..\RunOnce: [B Register C:\Program Files\DivX\DivX Plus Player\DPXPlugins\DPXMediaManagerPlugin.dll] "C:\WINDOWS\system32\rundll32.exe" "C:\Program Files\DivX\DivX Plus Player\DPXPlugins\DPXMediaManagerPlugin.dll",DllRegisterServer
O4 - HKLM\..\RunOnce: [B Register C:\Program Files\DivX\DivX Plus Player\DPXPlugins\DPXPlayerPlugin.dll] "C:\WINDOWS\system32\rundll32.exe" "C:\Program Files\DivX\DivX Plus Player\DPXPlugins\DPXPlayerPlugin.dll",DllRegisterServer
O4 - HKCU\..\Run: [TOSCDSPD] C:\Program Files\TOSHIBA\TOSCDSPD\toscdspd.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Google Update] "C:\Documents and Settings\Ross McCulloch\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O4 - S-1-5-18 Startup: Dropbox.lnk = C:\Documents and Settings\Ross McCulloch\Application Data\Dropbox\bin\Dropbox.exe (User 'SYSTEM')
O4 - S-1-5-18 Startup: GmoteServer.lnk = C:\Program Files\GmoteServer\GmoteServer.exe (User 'SYSTEM')
O4 - .DEFAULT Startup: Dropbox.lnk = C:\Documents and Settings\Ross McCulloch\Application Data\Dropbox\bin\Dropbox.exe (User 'Default user')
O4 - .DEFAULT Startup: GmoteServer.lnk = C:\Program Files\GmoteServer\GmoteServer.exe (User 'Default user')
O4 - Startup: Dropbox.lnk = C:\Documents and Settings\Ross McCulloch\Application Data\Dropbox\bin\Dropbox.exe
O4 - Startup: GmoteServer.lnk = C:\Program Files\GmoteServer\GmoteServer.exe
O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\WINDOWS\system32\GPhotos.scr/200
O9 - Extra button: Skype Click to Call - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O9 - Extra 'Tools' menuitem: Skype Click to Call - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: http://*.broadband.o2.co.uk
O16 - DPF: {75AA409D-05F9-4F27-BD53-C7339D4B1D0A} (IBM Lotus iNotes 8.5 Control) - https://enable.b-global.com/dwa85W.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG9\avgpp.dll
O18 - Protocol: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O20 - Winlogon Notify: avgrsstarter - avgrsstx.dll (file missing)
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: ArcSoft Connect Daemon (ACDaemon) - ArcSoft Inc. - C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe
O23 - Service: AVG Free E-mail Scanner (avg9emc) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG9\avgemc.exe
O23 - Service: AVG Free WatchDog (avg9wd) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG9\avgwdsvc.exe
O23 - Service: Avid SDM Service (AvidSDMService) - Unknown owner - C:\WINDOWS\system32\AvidSDMService.exe (file missing)
O23 - Service: Avid Startup (AvidStartup) - Unknown owner - C:\WINDOWS\system32\AvidStartup.exe
O23 - Service: ConfigFree Service (CFSvcs) - TOSHIBA CORPORATION - C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
O23 - Service: Intel(R) PROSet/Wireless Event Log (EvtEng) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Logitech Bluetooth Service (LBTServ) - Logitech, Inc. - C:\Program Files\Common Files\LogiShrd\Bluetooth\lbtserv.exe
O23 - Service: Process Monitor (LVPrcSrv) - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
O23 - Service: NitroPDFDriverCreatorReadSpool (NitroDriverReadSpool) - Nitro PDF Software - C:\Program Files\Nitro PDF\Professional\NitroPDFDriverService.exe
O23 - Service: NLS Service (nlsX86cc) - Nalpeiron Ltd. - C:\WINDOWS\system32\NLSSRV32.EXE
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Intel(R) PROSet/Wireless Registry Service (RegSrvc) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
O23 - Service: Intel(R) PROSet/Wireless Service (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
O23 - Service: SupportSoft Sprocket Service (O2) (sprtsvc_O2) - SupportSoft, Inc. - C:\Program Files\O2\bin\sprtsvc.exe
O23 - Service: SupportSoft RemoteAssist - SupportSoft, Inc. - C:\Program Files\Common Files\supportsoft\bin\ssrc.exe
O23 - Service: X10 Device Network Service (x10nets) - X10 - C:\PROGRA~1\COMMON~1\X10\Common\x10nets.exe

--
End of file - 12786 bytes
flavallee's Avatar
flavallee   (Frank) flavallee is offline flavallee is a Trusted Advisor with special permissions. flavallee has a Profile Picture
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Trusted Advisor with 57,437 posts.
 
Join Date: May 2002
Location: Hillsborough county, Florida
Experience: Advanced
05-Feb-2012, 02:30 PM #2
Start HiJackThis.

Click on the "Open The Misc Tools Section" button.

Click on the "Open Uninstall Manager" button.

Click on the "Save List" button.

Save the "uninstall_list.txt" file somewhere.

It'll then open in Notepad.

Return here to your thread, then copy-and-paste the entire file here.

-----------------------------------------------------------

I'm guessing that computer is a Toshiba laptop and is using a wireless connection.

What optional external devices are connected to and used with it?

-----------------------------------------------------------
rossmcc's Avatar
rossmcc rossmcc is offline
Computer Specs
Junior Member with 15 posts.
THREAD STARTER
 
Join Date: Feb 2012
Experience: Intermediate
05-Feb-2012, 02:38 PM #3
Thanks for the swift response. Below is the HJT file as requested.

It's a Toshiba laptop, using a wireless connection (been using Android mobile wifi hotspot for last few weeks until get internet sorted in my new flat).


Adobe AIR
Adobe AIR
Adobe Flash Player 10 ActiveX
Adobe Flash Player 10 Plugin
Adobe Reader X (10.1.2)
Adobe Shockwave Player 11.5
Amazon Kindle
Apple Application Support
Apple Software Update
ArcSoft MediaImpression for Kodak
AVG Free 9.0
Avid Codecs PE
Avid DIO Runtime
Avid EDL Manager
Avid Media Composer
BBC iPlayer Desktop
BBC iPlayer Desktop
BlackBerry Desktop Software 5.0.1
BlackBerry Desktop Software 5.0.1
BlackBerry Device Software Updater
BlinkBox Download Manager Prerequisites
Bluetooth Stack for Windows by Toshiba
calibre
CamStudio OSS Desktop Recorder
Camtasia Studio 7
CardMinder V3.2
CCleaner
CD/DVD Drive Acoustic Silencer
Chimpadeedee - BETA
Chimpadeedee - BETA
Conexant HD Audio
DivX Converter
DivX Plus DirectShow Filters
DivX Setup
DVDFab 8.0.8.5 (19/03/2011)
DVDFab 8.1.3.2 (31/10/2011) Qt
eReg
FileZilla Client 3.3.4.1
get_iplayer 4.5
GIMP 2.6.10
GmoteServer
Google Talk Plugin
Grand Theft Auto: Vice City
HDAUDIO Soft Data Fax Modem with SmartCP
High Definition Audio Driver Package - KB888111
HiJackThis
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
Hotfix for Windows Media Format 11 SDK (KB929399)
Hotfix for Windows Media Player 10 (KB903157)
Hotfix for Windows Media Player 11 (KB939683)
Hotfix for Windows XP (KB2158563)
Hotfix for Windows XP (KB2443685)
Hotfix for Windows XP (KB2570791)
Hotfix for Windows XP (KB2633952)
Hotfix for Windows XP (KB952287)
Hotfix for Windows XP (KB961118)
Hotfix for Windows XP (KB970653-v3)
Hotfix for Windows XP (KB976098-v2)
Hotfix for Windows XP (KB979306)
Hotfix for Windows XP (KB981793)
InfraRecorder
Intel(R) PRO Network Connections Drivers
Intel(R) PROSet/Wireless Software
Intellisync® for Yahoo!
InterVideo WinDVD Creator 2
InterVideo WinDVD for TOSHIBA
J2SE Runtime Environment 5.0 Update 4
Java(TM) 6 Update 22
Java(TM) 6 Update 29
Logitech SetPoint 6.32
Logitech Webcam Software
Logitech Webcam Software Driver Package
Macromedia Flash Player
Malwarebytes' Anti-Malware
mCore
mDrWiFi
mHelp
Microsoft .NET Framework 1.0 Hotfix (KB2572066)
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Security Update (KB2656353)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 2.0 Service Pack 2
Microsoft .NET Framework 3.0 Service Pack 2
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1
Microsoft Compression Client Pack 1.0 for Windows XP
Microsoft Kernel-Mode Driver Framework Feature Pack 1.9
Microsoft Office Live Meeting 2007
Microsoft Office OneNote 2003
Microsoft Silverlight
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
mIWA
mLogView
mMHouse
Mozilla Firefox (3.5.19)
mPfMgr
mPfWiz
mProSafe
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
MSXML 6 Service Pack 2 (KB973686)
mWlsSafe
mXML
mZConfig
Nitro PDF Professional
Notepad++
NVIDIA Drivers
O2 Broadband Assistant
OpenAL
OpenOffice.org 3.3
Operation Flashpoint: Dragon Rising - Demo
Picasa 3
Portal
QuickTime
ScanSnap Manager
ScanSnap Organizer
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2657424)
Security Update for Microsoft Windows (KB2564958)
Security Update for Windows Internet Explorer 8 (KB2183461)
Security Update for Windows Internet Explorer 8 (KB2360131)
Security Update for Windows Internet Explorer 8 (KB2416400)
Security Update for Windows Internet Explorer 8 (KB2482017)
Security Update for Windows Internet Explorer 8 (KB2497640)
Security Update for Windows Internet Explorer 8 (KB2510531)
Security Update for Windows Internet Explorer 8 (KB2530548)
Security Update for Windows Internet Explorer 8 (KB2544521)
Security Update for Windows Internet Explorer 8 (KB2559049)
Security Update for Windows Internet Explorer 8 (KB2586448)
Security Update for Windows Internet Explorer 8 (KB2618444)
Security Update for Windows Internet Explorer 8 (KB971961)
Security Update for Windows Internet Explorer 8 (KB981332)
Security Update for Windows Media Player (KB2378111)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player (KB954155)
Security Update for Windows Media Player (KB968816)
Security Update for Windows Media Player (KB973540)
Security Update for Windows Media Player (KB975558)
Security Update for Windows Media Player (KB978695)
Security Update for Windows Media Player 11 (KB954154)
Security Update for Windows XP (KB2079403)
Security Update for Windows XP (KB2115168)
Security Update for Windows XP (KB2121546)
Security Update for Windows XP (KB2160329)
Security Update for Windows XP (KB2183461)
Security Update for Windows XP (KB2229593)
Security Update for Windows XP (KB2259922)
Security Update for Windows XP (KB2279986)
Security Update for Windows XP (KB2286198)
Security Update for Windows XP (KB2296011)
Security Update for Windows XP (KB2296199)
Security Update for Windows XP (KB2347290)
Security Update for Windows XP (KB2360937)
Security Update for Windows XP (KB2387149)
Security Update for Windows XP (KB2393802)
Security Update for Windows XP (KB2412687)
Security Update for Windows XP (KB2419632)
Security Update for Windows XP (KB2423089)
Security Update for Windows XP (KB2436673)
Security Update for Windows XP (KB2440591)
Security Update for Windows XP (KB2443105)
Security Update for Windows XP (KB2476490)
Security Update for Windows XP (KB2476687)
Security Update for Windows XP (KB2478960)
Security Update for Windows XP (KB2478971)
Security Update for Windows XP (KB2479628)
Security Update for Windows XP (KB2481109)
Security Update for Windows XP (KB2483185)
Security Update for Windows XP (KB2485376)
Security Update for Windows XP (KB2485663)
Security Update for Windows XP (KB2503658)
Security Update for Windows XP (KB2503665)
Security Update for Windows XP (KB2506212)
Security Update for Windows XP (KB2506223)
Security Update for Windows XP (KB2507618)
Security Update for Windows XP (KB2507938)
Security Update for Windows XP (KB2508272)
Security Update for Windows XP (KB2508429)
Security Update for Windows XP (KB2509553)
Security Update for Windows XP (KB2511455)
Security Update for Windows XP (KB2524375)
Security Update for Windows XP (KB2535512)
Security Update for Windows XP (KB2536276)
Security Update for Windows XP (KB2536276-v2)
Security Update for Windows XP (KB2544893)
Security Update for Windows XP (KB2544893-v2)
Security Update for Windows XP (KB2555917)
Security Update for Windows XP (KB2562937)
Security Update for Windows XP (KB2566454)
Security Update for Windows XP (KB2567053)
Security Update for Windows XP (KB2567680)
Security Update for Windows XP (KB2570222)
Security Update for Windows XP (KB2570947)
Security Update for Windows XP (KB2584146)
Security Update for Windows XP (KB2592799)
Security Update for Windows XP (KB2598479)
Security Update for Windows XP (KB2603381)
Security Update for Windows XP (KB2618451)
Security Update for Windows XP (KB2620712)
Security Update for Windows XP (KB2624667)
Security Update for Windows XP (KB2631813)
Security Update for Windows XP (KB2633171)
Security Update for Windows XP (KB2639417)
Security Update for Windows XP (KB2646524)
Security Update for Windows XP (KB923561)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952004)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956572)
Security Update for Windows XP (KB956744)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956844)
Security Update for Windows XP (KB957097)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB958687)
Security Update for Windows XP (KB958869)
Security Update for Windows XP (KB959426)
Security Update for Windows XP (KB960225)
Security Update for Windows XP (KB960803)
Security Update for Windows XP (KB960859)
Security Update for Windows XP (KB961371-v2)
Security Update for Windows XP (KB961501)
Security Update for Windows XP (KB969059)
Security Update for Windows XP (KB969947)
Security Update for Windows XP (KB970238)
Security Update for Windows XP (KB970430)
Security Update for Windows XP (KB971468)
Security Update for Windows XP (KB971486)
Security Update for Windows XP (KB971557)
Security Update for Windows XP (KB971633)
Security Update for Windows XP (KB971657)
Security Update for Windows XP (KB971961)
Security Update for Windows XP (KB972270)
Security Update for Windows XP (KB973354)
Security Update for Windows XP (KB973507)
Security Update for Windows XP (KB973525)
Security Update for Windows XP (KB973869)
Security Update for Windows XP (KB973904)
Security Update for Windows XP (KB974112)
Security Update for Windows XP (KB974318)
Security Update for Windows XP (KB974392)
Security Update for Windows XP (KB974455)
Security Update for Windows XP (KB974571)
Security Update for Windows XP (KB975025)
Security Update for Windows XP (KB975467)
Security Update for Windows XP (KB975560)
Security Update for Windows XP (KB975561)
Security Update for Windows XP (KB975562)
Security Update for Windows XP (KB975713)
Security Update for Windows XP (KB976325)
Security Update for Windows XP (KB977165)
Security Update for Windows XP (KB977816)
Security Update for Windows XP (KB977914)
Security Update for Windows XP (KB978037)
Security Update for Windows XP (KB978251)
Security Update for Windows XP (KB978262)
Security Update for Windows XP (KB978338)
Security Update for Windows XP (KB978542)
Security Update for Windows XP (KB978601)
Security Update for Windows XP (KB978706)
Security Update for Windows XP (KB979309)
Security Update for Windows XP (KB979482)
Security Update for Windows XP (KB979559)
Security Update for Windows XP (KB979683)
Security Update for Windows XP (KB979687)
Security Update for Windows XP (KB980195)
Security Update for Windows XP (KB980218)
Security Update for Windows XP (KB980232)
Security Update for Windows XP (KB980436)
Security Update for Windows XP (KB981322)
Security Update for Windows XP (KB981349)
Security Update for Windows XP (KB981852)
Security Update for Windows XP (KB981957)
Security Update for Windows XP (KB981997)
Security Update for Windows XP (KB982132)
Security Update for Windows XP (KB982214)
Security Update for Windows XP (KB982381)
Security Update for Windows XP (KB982665)
Security Update for Windows XP (KB982802)
Skype Click to Call
Skype™ 5.5
Sonic DLA
Sonic Encoders
Sonic RecordNow!
Spotify
Steam
Synaptics Pointing Device Driver
Texas Instruments PCIxx21/x515/xx12 drivers.
T-Mobile Internet Manager
TOSHIBA Assist
TOSHIBA ConfigFree
Toshiba Controls Utility
TOSHIBA Manuals
TOSHIBA PC Diagnostic Tool
TOSHIBA SD Memory Card Format
Toshiba Touchpad Utility
Toshiba Utility
TOSHIBA Zooming Utility
Tweet Adder 3
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Windows Internet Explorer 8 (KB976662)
Update for Windows Media Player 10 (KB913800)
Update for Windows Media Player 10 (KB926251)
Update for Windows XP (KB2141007)
Update for Windows XP (KB2345886)
Update for Windows XP (KB2467659)
Update for Windows XP (KB2541763)
Update for Windows XP (KB2607712)
Update for Windows XP (KB2616676)
Update for Windows XP (KB2641690)
Update for Windows XP (KB951978)
Update for Windows XP (KB955759)
Update for Windows XP (KB967715)
Update for Windows XP (KB968389)
Update for Windows XP (KB971029)
Update for Windows XP (KB971737)
Update for Windows XP (KB973687)
Update for Windows XP (KB973815)
Update for Windows XP (KB976749)
Update for Windows XP (KB978207)
Update for Windows XP (KB980182)
Update Rollup 2 for Windows XP Media Center Edition 2005
VC80CRTRedist - 8.0.50727.6195
VLC media player 1.0.3
Windows Driver Package - Microsoft Corporation (usbvideo) Image (05/25/2007 1.0.3656.0)
Windows Imaging Component
Windows Internet Explorer 8
Windows Live ID Sign-in Assistant
Windows Media Format 11 runtime
Windows Media Format 11 runtime
Windows Media Player 11
Windows Media Player 11
Windows PowerShell(TM) 1.0
Windows XP Media Center Edition 2005 KB2502898
Windows XP Media Center Edition 2005 KB2619340
Windows XP Media Center Edition 2005 KB2628259
Windows XP Media Center Edition 2005 KB888316
Windows XP Media Center Edition 2005 KB894553
Windows XP Media Center Edition 2005 KB895678
Windows XP Media Center Edition 2005 KB925766
Windows XP Media Center Edition 2005 KB973768
Windows XP Service Pack 3
X10 Hardware(TM)
Xvid 1.2.2 final uninstall
Zero Gear Demo
flavallee's Avatar
flavallee   (Frank) flavallee is offline flavallee is a Trusted Advisor with special permissions. flavallee has a Profile Picture
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Join Date: May 2002
Location: Hillsborough county, Florida
Experience: Advanced
05-Feb-2012, 03:04 PM #4
Adobe Flash Player 10 ActiveX needs to be updated to version 11.1.102.55

Adobe Flash Player 10 Plugin needs to be updated to version 11.1.102.55

Adobe Shockwave Player 11.5 needs to be updated to version 11.6.3.633

Java(TM) 6 Update 29 needs to be updated to version 1.6.0.30(6 Update 30)

Microsoft Silverlight(unknown version) needs to be updated to version 5.0.61118.0

Mozilla Firefox 3.5.19 is very outdated and should be upgraded to version 10.0
If you no longer need and use it, uninstall it instead.

VLC Media Player 1.0.3 needs to be updated to version 1.1.11
If you no longer need or use it, uninstall it instead.

Note: Click the green icon with white "down" arrow at each site to download them.

The newer version should install over and replace the older version.

--------------------------------------------------

AVG Free 9.0 is very outdated and should be uninstalled.

After it's uninstalled, replace it with Microsoft Security Essentials 2.1.1116.0

It's lightweight and very user-friendly and well recommended in these forums.

---------------------------------------------------

When was the last time that you ran the update feature of Malwarebytes Anti-Malware so it can update its definition files and update to the newest version?

---------------------------------------------------
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rossmcc rossmcc is offline
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05-Feb-2012, 03:27 PM #5
Malwarebytes Anti-Malware was just updated (def files and latest version). Running a scan right now.

I'll updated those other files now too.

Is a Malwarebytes Anti-Malware scan the next step?
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rossmcc rossmcc is offline
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06-Feb-2012, 03:47 AM #6
Here's the MBAM log, the only thing it found is an xvid toolbar which I wouldn't imagine is a problem. Any thoughts on what I should do next?





Malwarebytes Anti-Malware 1.60.1.1000
www.malwarebytes.org

Database version: v2012.02.05.02

Windows XP Service Pack 3 x86 NTFS
Internet Explorer 8.0.6001.18702
Ross McCulloch :: TOSHIBA [administrator]

05/02/2012 18:11:21
mbam-log-2012-02-06 (07-33-58).txt

Scan type: Full scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 283943
Time elapsed: 5 hour(s), 16 minute(s), 47 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 1
C:\Documents and Settings\Ross McCulloch\My Documents\Downloads\XvidSetup.exe (Adware.Hotbar) -> No action taken.

(end)
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flavallee   (Frank) flavallee is offline flavallee is a Trusted Advisor with special permissions. flavallee has a Profile Picture
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Experience: Advanced
06-Feb-2012, 11:16 AM #7
You wasted about 5 hours doing a full scan because a quick scan would've sufficed and would've taken less than 30 minutes.

You also didn't select and remove what was found.

---------------------------------------------------------

Download and install the free version of SUPERAntiSpyware 5.0.0.1144

Make sure to update its definition files during the install process.

Run a quick scan with it.

After the scan is finished, select and remove everything it found.

--------------------------------------------------------

I've never used an Android or any other mobile device with a laptop for tapping into a wireless hotspot, so I have no idea how reliable the connection and throughput is.

--------------------------------------------------------
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rossmcc rossmcc is offline
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06-Feb-2012, 01:00 PM #8
That's the xvid toolbar removed now using MBAM. Also run a SAS scan, results below - no threats found.

Any thoughts on the next steps I should take?


SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 02/06/2012 at 04:52 PM

Application Version : 5.0.1144

Core Rules Database Version : 8203
Trace Rules Database Version: 6015

Scan type : Quick Scan
Total Scan Time : 00:12:14

Operating System Information
Windows XP Professional 32-bit, Service Pack 3 (Build 5.01.2600)
Administrator

Memory items scanned : 858
Memory threats detected : 0
Registry items scanned : 29294
Registry threats detected : 0
File items scanned : 6848
File threats detected : 0
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flavallee   (Frank) flavallee is offline flavallee is a Trusted Advisor with special permissions. flavallee has a Profile Picture
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Experience: Advanced
06-Feb-2012, 10:20 PM #9
I'm surprised that a SUPERAntiSpyware scan didn't detect and display any adware tracking cookies.

-------------------------------------------------------

Have you completed all the instructions in post #4?

After you're done, run a HiJackThis scan and then submit the new log here.

--------------------------------------------------------
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07-Feb-2012, 09:46 AM #10
I use CCleaner which tends to mean I don't have much in the way of cookies etc.

Everything in post #4 done.

Here's my new HJT scan log. Thanks for your ongoing help, appreciate it!


Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 13:44:25, on 07/02/2012
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
c:\Program Files\Microsoft Security Client\Antimalware\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\Program Files\AVG\AVG9\avgchsvx.exe
C:\Program Files\AVG\AVG9\avgrsx.exe
C:\Program Files\AVG\AVG9\avgcsrvx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe
C:\Program Files\AVG\AVG9\avgwdsvc.exe
C:\Program Files\AVG\AVG9\avgnsx.exe
C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
C:\Program Files\Nitro PDF\Professional\NitroPDFDriverService.exe
C:\WINDOWS\system32\NLSSRV32.EXE
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\Program Files\O2\bin\sprtsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\PROGRA~1\COMMON~1\X10\Common\x10nets.exe
C:\Program Files\AVG\AVG9\avgemc.exe
C:\Program Files\AVG\AVG9\avgcsrvx.exe
C:\WINDOWS\ehome\ehtray.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Toshiba\Windows Utilities\Hotkey.exe
C:\Program Files\TOSHIBA\TOSHIBA Zooming Utility\SmoothView.exe
C:\WINDOWS\System32\DLA\DLACTRLW.EXE
C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe
C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe
C:\Program Files\TOSHIBA\ConfigFree\CFSServ.exe
C:\Program Files\Synaptics\SynTP\Toshiba.exe
C:\Program Files\DivX\DivX Update\DivXUpdate.exe
C:\Program Files\Logitech\SetPointP\SetPoint.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Microsoft Security Client\msseces.exe
C:\Program Files\TOSHIBA\TOSCDSPD\toscdspd.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\FileHippo.com\UpdateChecker.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\Documents and Settings\Ross McCulloch\Application Data\Dropbox\bin\Dropbox.exe
C:\PROGRA~1\Intel\Wireless\Bin\Dot1XCfg.exe
C:\Program Files\GmoteServer\GmoteServer.exe
C:\Program Files\Java\jre6\bin\javaw.exe
C:\Program Files\Common Files\LogiShrd\KHAL3\KHALMNPR.EXE
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Increase performance and video formats for your HTML5 <video> - {326E768D-4182-46FD-9C16-1449A49795F4} - C:\Program Files\DivX\DivX Plus Web Player\ie\DivXHTML5\DivXHTML5.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG9\avgssie.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\System32\DLA\DLASHX_W.DLL
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: SkypeIEPluginBHO - {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [High Definition Audio Property Page Shortcut] CHDAudPropShortcut.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [Toshiba Hotkey Utility] "C:\Program Files\Toshiba\Windows Utilities\Hotkey.exe" /lang en
O4 - HKLM\..\Run: [SmoothView] C:\Program Files\TOSHIBA\TOSHIBA Zooming Utility\SmoothView.exe
O4 - HKLM\..\Run: [DLA] C:\WINDOWS\System32\DLA\DLACTRLW.EXE
O4 - HKLM\..\Run: [IntelZeroConfig] "C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe"
O4 - HKLM\..\Run: [IntelWireless] "C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe" /tf Intel PROSet/Wireless
O4 - HKLM\..\Run: [CFSServ.exe] CFSServ.exe -NoClient
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [DivXUpdate] "C:\Program Files\DivX\DivX Update\DivXUpdate.exe" /CHECKNOW
O4 - HKLM\..\Run: [EvtMgr6] C:\Program Files\Logitech\SetPointP\SetPoint.exe /launchGaming
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [MSC] "c:\Program Files\Microsoft Security Client\msseces.exe" -hide -runkey
O4 - HKLM\..\RunOnce: [B Register C:\Program Files\DivX\DivX Plus Player\DSEPlugins\Direct3DVideoOutput.dll] "C:\WINDOWS\system32\rundll32.exe" "C:\Program Files\DivX\DivX Plus Player\DSEPlugins\Direct3DVideoOutput.dll",DllRegisterServer
O4 - HKLM\..\RunOnce: [B Register C:\Program Files\DivX\DivX Plus Player\DSEPlugins\DivXDeinterlaceFilter.dll] "C:\WINDOWS\system32\rundll32.exe" "C:\Program Files\DivX\DivX Plus Player\DSEPlugins\DivXDeinterlaceFilter.dll",DllRegisterServer
O4 - HKLM\..\RunOnce: [B Register C:\Program Files\DivX\DivX Plus Player\DSEPlugins\DivXPlaybackModule.dll] "C:\WINDOWS\system32\rundll32.exe" "C:\Program Files\DivX\DivX Plus Player\DSEPlugins\DivXPlaybackModule.dll",DllRegisterServer
O4 - HKLM\..\RunOnce: [B Register C:\Program Files\DivX\DivX Plus Player\DPXPlugins\DPXBannerAdPlugin.dll] "C:\WINDOWS\system32\rundll32.exe" "C:\Program Files\DivX\DivX Plus Player\DPXPlugins\DPXBannerAdPlugin.dll",DllRegisterServer
O4 - HKLM\..\RunOnce: [B Register C:\Program Files\DivX\DivX Plus Player\DPXPlugins\DPXDownloadManagerPlugin.dll] "C:\WINDOWS\system32\rundll32.exe" "C:\Program Files\DivX\DivX Plus Player\DPXPlugins\DPXDownloadManagerPlugin.dll",DllRegisterServer
O4 - HKLM\..\RunOnce: [B Register C:\Program Files\DivX\DivX Plus Player\DPXPlugins\DPXMediaManagerPlugin.dll] "C:\WINDOWS\system32\rundll32.exe" "C:\Program Files\DivX\DivX Plus Player\DPXPlugins\DPXMediaManagerPlugin.dll",DllRegisterServer
O4 - HKLM\..\RunOnce: [B Register C:\Program Files\DivX\DivX Plus Player\DPXPlugins\DPXPlayerPlugin.dll] "C:\WINDOWS\system32\rundll32.exe" "C:\Program Files\DivX\DivX Plus Player\DPXPlugins\DPXPlayerPlugin.dll",DllRegisterServer
O4 - HKCU\..\Run: [TOSCDSPD] C:\Program Files\TOSHIBA\TOSCDSPD\toscdspd.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Google Update] "C:\Documents and Settings\Ross McCulloch\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c
O4 - HKCU\..\Run: [FileHippo.com] "C:\Program Files\FileHippo.com\UpdateChecker.exe" /background
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O4 - S-1-5-18 Startup: Dropbox.lnk = C:\Documents and Settings\Ross McCulloch\Application Data\Dropbox\bin\Dropbox.exe (User 'SYSTEM')
O4 - S-1-5-18 Startup: GmoteServer.lnk = C:\Program Files\GmoteServer\GmoteServer.exe (User 'SYSTEM')
O4 - .DEFAULT Startup: Dropbox.lnk = C:\Documents and Settings\Ross McCulloch\Application Data\Dropbox\bin\Dropbox.exe (User 'Default user')
O4 - .DEFAULT Startup: GmoteServer.lnk = C:\Program Files\GmoteServer\GmoteServer.exe (User 'Default user')
O4 - Startup: Dropbox.lnk = C:\Documents and Settings\Ross McCulloch\Application Data\Dropbox\bin\Dropbox.exe
O4 - Startup: GmoteServer.lnk = C:\Program Files\GmoteServer\GmoteServer.exe
O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\WINDOWS\system32\GPhotos.scr/200
O9 - Extra button: Skype Click to Call - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O9 - Extra 'Tools' menuitem: Skype Click to Call - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: http://*.broadband.o2.co.uk
O16 - DPF: {75AA409D-05F9-4F27-BD53-C7339D4B1D0A} (IBM Lotus iNotes 8.5 Control) - https://enable.b-global.com/dwa85W.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG9\avgpp.dll
O18 - Protocol: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.DLL
O20 - Winlogon Notify: avgrsstarter - avgrsstx.dll (file missing)
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: ArcSoft Connect Daemon (ACDaemon) - ArcSoft Inc. - C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe
O23 - Service: AVG Free E-mail Scanner (avg9emc) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG9\avgemc.exe
O23 - Service: AVG Free WatchDog (avg9wd) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG9\avgwdsvc.exe
O23 - Service: Avid SDM Service (AvidSDMService) - Unknown owner - C:\WINDOWS\system32\AvidSDMService.exe (file missing)
O23 - Service: Avid Startup (AvidStartup) - Unknown owner - C:\WINDOWS\system32\AvidStartup.exe
O23 - Service: ConfigFree Service (CFSvcs) - TOSHIBA CORPORATION - C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
O23 - Service: Intel(R) PROSet/Wireless Event Log (EvtEng) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Logitech Bluetooth Service (LBTServ) - Logitech, Inc. - C:\Program Files\Common Files\LogiShrd\Bluetooth\lbtserv.exe
O23 - Service: Process Monitor (LVPrcSrv) - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
O23 - Service: NitroPDFDriverCreatorReadSpool (NitroDriverReadSpool) - Nitro PDF Software - C:\Program Files\Nitro PDF\Professional\NitroPDFDriverService.exe
O23 - Service: NLS Service (nlsX86cc) - Nalpeiron Ltd. - C:\WINDOWS\system32\NLSSRV32.EXE
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Intel(R) PROSet/Wireless Registry Service (RegSrvc) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
O23 - Service: Intel(R) PROSet/Wireless Service (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
O23 - Service: SupportSoft Sprocket Service (O2) (sprtsvc_O2) - SupportSoft, Inc. - C:\Program Files\O2\bin\sprtsvc.exe
O23 - Service: SupportSoft RemoteAssist - SupportSoft, Inc. - C:\Program Files\Common Files\supportsoft\bin\ssrc.exe
O23 - Service: X10 Device Network Service (x10nets) - X10 - C:\PROGRA~1\COMMON~1\X10\Common\x10nets.exe

--
End of file - 13445 bytes
flavallee's Avatar
flavallee   (Frank) flavallee is offline flavallee is a Trusted Advisor with special permissions. flavallee has a Profile Picture
Computer Specs
Trusted Advisor with 57,437 posts.
 
Join Date: May 2002
Location: Hillsborough county, Florida
Experience: Advanced
07-Feb-2012, 12:23 PM #11
You installed Microsoft Security Essentials 2.1.1116.0, but you didn't uninstall AVG Free 9.0, so you're now running 2 antivirus programs at the same time.

You need to uninstall AVG, then download and save and run AVG Remover(32bit) 2012 so it can find and remove its leftover file and registry "debris".

--------------------------------------------------------

I hope that you're not using the "Registry" feature of CCleaner, and that you're being cautious how you use its "Cleaner" feature.

--------------------------------------------------------
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rossmcc rossmcc is offline
Computer Specs
Junior Member with 15 posts.
THREAD STARTER
 
Join Date: Feb 2012
Experience: Intermediate
07-Feb-2012, 03:53 PM #12
I ran the uninstaller but it obviously didn't work properly, now removed it and used AVG Remover.

Fairly careful with what I use CCleaner for, realise it has a lot of advanced features.

Below is the latest HJT report. Shed any light on the problem?


Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 19:51:01, on 07/02/2012
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
c:\Program Files\Microsoft Security Client\Antimalware\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
C:\Program Files\Nitro PDF\Professional\NitroPDFDriverService.exe
C:\WINDOWS\system32\NLSSRV32.EXE
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\Program Files\O2\bin\sprtsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\PROGRA~1\COMMON~1\X10\Common\x10nets.exe
C:\WINDOWS\ehome\ehtray.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\Documents and Settings\Ross McCulloch\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Toshiba\Windows Utilities\Hotkey.exe
C:\Program Files\TOSHIBA\TOSHIBA Zooming Utility\SmoothView.exe
C:\WINDOWS\System32\DLA\DLACTRLW.EXE
C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe
C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe
C:\Program Files\TOSHIBA\ConfigFree\CFSServ.exe
C:\Program Files\Synaptics\SynTP\Toshiba.exe
C:\Program Files\DivX\DivX Update\DivXUpdate.exe
C:\Program Files\Logitech\SetPointP\SetPoint.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Microsoft Security Client\msseces.exe
C:\Program Files\TOSHIBA\TOSCDSPD\toscdspd.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\FileHippo.com\UpdateChecker.exe
C:\Documents and Settings\Ross McCulloch\Application Data\Dropbox\bin\Dropbox.exe
C:\Program Files\GmoteServer\GmoteServer.exe
C:\Program Files\Java\jre6\bin\javaw.exe
C:\PROGRA~1\Intel\Wireless\Bin\Dot1XCfg.exe
C:\Program Files\Common Files\LogiShrd\KHAL3\KHALMNPR.EXE
C:\Documents and Settings\Ross McCulloch\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Ross McCulloch\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Ross McCulloch\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Ross McCulloch\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Ross McCulloch\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Ross McCulloch\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Ross McCulloch\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Ross McCulloch\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Ross McCulloch\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Ross McCulloch\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Ross McCulloch\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Ross McCulloch\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe
C:\Documents and Settings\Ross McCulloch\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Documents and Settings\Ross McCulloch\Local Settings\Application Data\Google\Chrome\Application\chrome.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Increase performance and video formats for your HTML5 <video> - {326E768D-4182-46FD-9C16-1449A49795F4} - C:\Program Files\DivX\DivX Plus Web Player\ie\DivXHTML5\DivXHTML5.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - (no file)
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\System32\DLA\DLASHX_W.DLL
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: SkypeIEPluginBHO - {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [High Definition Audio Property Page Shortcut] CHDAudPropShortcut.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [Toshiba Hotkey Utility] "C:\Program Files\Toshiba\Windows Utilities\Hotkey.exe" /lang en
O4 - HKLM\..\Run: [SmoothView] C:\Program Files\TOSHIBA\TOSHIBA Zooming Utility\SmoothView.exe
O4 - HKLM\..\Run: [DLA] C:\WINDOWS\System32\DLA\DLACTRLW.EXE
O4 - HKLM\..\Run: [IntelZeroConfig] "C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe"
O4 - HKLM\..\Run: [IntelWireless] "C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe" /tf Intel PROSet/Wireless
O4 - HKLM\..\Run: [CFSServ.exe] CFSServ.exe -NoClient
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [DivXUpdate] "C:\Program Files\DivX\DivX Update\DivXUpdate.exe" /CHECKNOW
O4 - HKLM\..\Run: [EvtMgr6] C:\Program Files\Logitech\SetPointP\SetPoint.exe /launchGaming
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [MSC] "c:\Program Files\Microsoft Security Client\msseces.exe" -hide -runkey
O4 - HKLM\..\RunOnce: [B Register C:\Program Files\DivX\DivX Plus Player\DSEPlugins\Direct3DVideoOutput.dll] "C:\WINDOWS\system32\rundll32.exe" "C:\Program Files\DivX\DivX Plus Player\DSEPlugins\Direct3DVideoOutput.dll",DllRegisterServer
O4 - HKLM\..\RunOnce: [B Register C:\Program Files\DivX\DivX Plus Player\DSEPlugins\DivXDeinterlaceFilter.dll] "C:\WINDOWS\system32\rundll32.exe" "C:\Program Files\DivX\DivX Plus Player\DSEPlugins\DivXDeinterlaceFilter.dll",DllRegisterServer
O4 - HKLM\..\RunOnce: [B Register C:\Program Files\DivX\DivX Plus Player\DSEPlugins\DivXPlaybackModule.dll] "C:\WINDOWS\system32\rundll32.exe" "C:\Program Files\DivX\DivX Plus Player\DSEPlugins\DivXPlaybackModule.dll",DllRegisterServer
O4 - HKLM\..\RunOnce: [B Register C:\Program Files\DivX\DivX Plus Player\DPXPlugins\DPXBannerAdPlugin.dll] "C:\WINDOWS\system32\rundll32.exe" "C:\Program Files\DivX\DivX Plus Player\DPXPlugins\DPXBannerAdPlugin.dll",DllRegisterServer
O4 - HKLM\..\RunOnce: [B Register C:\Program Files\DivX\DivX Plus Player\DPXPlugins\DPXDownloadManagerPlugin.dll] "C:\WINDOWS\system32\rundll32.exe" "C:\Program Files\DivX\DivX Plus Player\DPXPlugins\DPXDownloadManagerPlugin.dll",DllRegisterServer
O4 - HKLM\..\RunOnce: [B Register C:\Program Files\DivX\DivX Plus Player\DPXPlugins\DPXMediaManagerPlugin.dll] "C:\WINDOWS\system32\rundll32.exe" "C:\Program Files\DivX\DivX Plus Player\DPXPlugins\DPXMediaManagerPlugin.dll",DllRegisterServer
O4 - HKLM\..\RunOnce: [B Register C:\Program Files\DivX\DivX Plus Player\DPXPlugins\DPXPlayerPlugin.dll] "C:\WINDOWS\system32\rundll32.exe" "C:\Program Files\DivX\DivX Plus Player\DPXPlugins\DPXPlayerPlugin.dll",DllRegisterServer
O4 - HKLM\..\RunOnce: [AvgUninstallURL] cmd.exe /c start http://www.avg.com/ww.special-uninstallation-feedback-app?lic=OQBBAFYARgBSAEUARQAtAFYASwBQAEMAQgAtADYAQgBXAEYATQAtAFQAUgBMAFEAUgA tAEIAUgBVAEgAUAAtAEMAUAA4ADYARwA"&"inst=NwA3AC0ANAAyADMAMgA1ADcANwA4ADcALQB GAFAAOQAyACsANgAtAFQAQgA5ACsAMgAtAEYATAArADkALQBYAE8AMwA2ACsAMQAtAEYAOQBNAD EAMABBACsAMgAtAFgATwA5ACsAMQAtAEYAOQBNADIAKwAxAC0ARABEAFQAKwA0ADMAMQAxADgAL QBTAFQAOQAwAEYAQQBQAFAAKwAxAC0ARABEADkAMABGACsAMQAtAEYAOQAwAE0AMQAyAEQAVAAr ADEALQBUAEIATgArADEALQBVADkANQArADEALQBGAFUASQArADIALQBMADkAMABNAEkAKwAyAC0 ARgA5ADAATQAxADIASQBOACsAMQA"&"prod=90"&"ver=9.0.894
O4 - HKCU\..\Run: [TOSCDSPD] C:\Program Files\TOSHIBA\TOSCDSPD\toscdspd.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Google Update] "C:\Documents and Settings\Ross McCulloch\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c
O4 - HKCU\..\Run: [FileHippo.com] "C:\Program Files\FileHippo.com\UpdateChecker.exe" /background
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O4 - S-1-5-18 Startup: Dropbox.lnk = C:\Documents and Settings\Ross McCulloch\Application Data\Dropbox\bin\Dropbox.exe (User 'SYSTEM')
O4 - S-1-5-18 Startup: GmoteServer.lnk = C:\Program Files\GmoteServer\GmoteServer.exe (User 'SYSTEM')
O4 - .DEFAULT Startup: Dropbox.lnk = C:\Documents and Settings\Ross McCulloch\Application Data\Dropbox\bin\Dropbox.exe (User 'Default user')
O4 - .DEFAULT Startup: GmoteServer.lnk = C:\Program Files\GmoteServer\GmoteServer.exe (User 'Default user')
O4 - Startup: Dropbox.lnk = C:\Documents and Settings\Ross McCulloch\Application Data\Dropbox\bin\Dropbox.exe
O4 - Startup: GmoteServer.lnk = C:\Program Files\GmoteServer\GmoteServer.exe
O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\WINDOWS\system32\GPhotos.scr/200
O9 - Extra button: Skype Click to Call - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O9 - Extra 'Tools' menuitem: Skype Click to Call - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: http://*.broadband.o2.co.uk
O16 - DPF: {75AA409D-05F9-4F27-BD53-C7339D4B1D0A} (IBM Lotus iNotes 8.5 Control) - https://enable.b-global.com/dwa85W.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O18 - Protocol: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.DLL
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: ArcSoft Connect Daemon (ACDaemon) - ArcSoft Inc. - C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe
O23 - Service: Avid SDM Service (AvidSDMService) - Unknown owner - C:\WINDOWS\system32\AvidSDMService.exe (file missing)
O23 - Service: Avid Startup (AvidStartup) - Unknown owner - C:\WINDOWS\system32\AvidStartup.exe
O23 - Service: ConfigFree Service (CFSvcs) - TOSHIBA CORPORATION - C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
O23 - Service: Intel(R) PROSet/Wireless Event Log (EvtEng) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Logitech Bluetooth Service (LBTServ) - Logitech, Inc. - C:\Program Files\Common Files\LogiShrd\Bluetooth\lbtserv.exe
O23 - Service: Process Monitor (LVPrcSrv) - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
O23 - Service: NitroPDFDriverCreatorReadSpool (NitroDriverReadSpool) - Nitro PDF Software - C:\Program Files\Nitro PDF\Professional\NitroPDFDriverService.exe
O23 - Service: NLS Service (nlsX86cc) - Nalpeiron Ltd. - C:\WINDOWS\system32\NLSSRV32.EXE
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Intel(R) PROSet/Wireless Registry Service (RegSrvc) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
O23 - Service: Intel(R) PROSet/Wireless Service (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
O23 - Service: SupportSoft Sprocket Service (O2) (sprtsvc_O2) - SupportSoft, Inc. - C:\Program Files\O2\bin\sprtsvc.exe
O23 - Service: SupportSoft RemoteAssist - SupportSoft, Inc. - C:\Program Files\Common Files\supportsoft\bin\ssrc.exe
O23 - Service: X10 Device Network Service (x10nets) - X10 - C:\PROGRA~1\COMMON~1\X10\Common\x10nets.exe

--
End of file - 15014 bytes
flavallee's Avatar
flavallee   (Frank) flavallee is offline flavallee is a Trusted Advisor with special permissions. flavallee has a Profile Picture
Computer Specs
Trusted Advisor with 57,437 posts.
 
Join Date: May 2002
Location: Hillsborough county, Florida
Experience: Advanced
08-Feb-2012, 10:24 AM #13
Your computer has a very bloated startup load, so we need to trim it down.

Some of them don't need to auto-load and run at all, and others can be manually started when you need them.

Go to Start - Run - MSCONFIG - OK - "Startup" tab.

Write down each name in the "Startup Item" column that has a checkmark next to it.

If the column isn't wide enough to see the entire name of any them, widen the column.

Submit those names here in a vertical list, and make sure to spell them exactly as you see them there.

I'll then advise you which ones to uncheck.

--------------------------------------------------------
rossmcc's Avatar
rossmcc rossmcc is offline
Computer Specs
Junior Member with 15 posts.
THREAD STARTER
 
Join Date: Feb 2012
Experience: Intermediate
08-Feb-2012, 02:53 PM #14
OK, here's the titles with my additional info where needed in brackets:

ehtray
nwiz
NvCpl
CHDAudPropShortcut
SynTPEnh
Hotkey (Toshiba hotkeys)
SmoothView
DLACTRLW
ZCfgSvc
ifrmewrk
CFSServ
AdobeARM
DivXUpdate
SetPoint (Logitech)
jusched
msseces
toscdspd
msmsgs
ctfmon
GoogleUpdate
UpdateChecker (filehippo)
Dropbox
Gmoteserver (Android app which allows me to access my laptop from my phone)
flavallee's Avatar
flavallee   (Frank) flavallee is offline flavallee is a Trusted Advisor with special permissions. flavallee has a Profile Picture
Computer Specs
Trusted Advisor with 57,437 posts.
 
Join Date: May 2002
Location: Hillsborough county, Florida
Experience: Advanced
08-Feb-2012, 08:21 PM #15
Go back to Start - Run - MSCONFIG - OK - "Startup" tab.

Uncheck these startup entries:

nwiz

NvCpl

CHDAudPropShortcut

SmoothView

AdobeARM

DivXUpdate

jusched

toscdspd

msmsgs

GoogleUpdate

UpdateChecker

Dropbox


After you're done, click Apply - OK/Close - Exit Without Restart.

Go to Start - Run - SERVICES.MSC - OK.

Double-click these service entries, one at a time, to open their properties window:

ArcSoft Connect Daemon (ACDaemon)

Avid SDM Service (AvidSDMService)

Avid Startup (AvidStartup)

Google Updater Service (gusvc)

InstallDriver Table Manager (IDriverT)

Java Quick Starter (JavaQuickStarterService)

NVIDIA Display Driver Service (NVSvc)

SupportSoft Sprocket Service (O2) (sprtsvc_O2)

SupportSoft RemoteAssist


If "startup type" is set on Automatic, change it to Manual, then click Apply - OK.

After you're done, restart the computer.

When the small "System Configuration Utility" window appears, ignore its message.

Put a check in the lower left of that window BEFORE you click OK to close it.

Start HiJackThis and run a scan.

Save the new log that appears, then submit it here.

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