[wheredidsummergo]

Hi,

The suspicious activity began yesterday, as follows:

Browsing has always been a bit slow and I always assumed it was because Avast scans every page I click (Firefox). I was banking online when suddenly my computer just shut off. No error warnings. I thought it was a power flicker because we were having a snow storm. It rebooted but was still running slow. Even more alarming, my internet connection said it was working but my browser would not load saying it could not find the server to any website. Freaked out, because I was in my banking website at the time of the crash, I disconnected my modem and my external drive and I immediately ran Avast to do a virus scan. No threats found.

I ran Windows Defender. No threats found.

Still not convinced, I opened the Task Manager and could see this file called sf.bin popping up and disappearing over and over. I thought this might be my avast scanning (I rescanned while trying to find other solutions).

I've never noticed that before so I started looking up all the processes in my task manager in processdictionary.com. Some were not found, some were.

I did a system clean using the system tools and defragged with the system tools. While doing so, I looked in temp folders and found there is an Autorun file in C:\Temp. This is something I am suspicious of because I know malicious code can re-install itself using autorun files. I do have an external drive not currently connected, which might be why this autorun exists, but could malicious code have been added to it? I know some viruses target removeable media. I haven't plugged the drive in since this crash occured until I find out what the problem is.

I did a scan using Microsoft Saftey Scanner and it found Exploit: Java/Blacole (Trendmicro JAVA_BLACOLE.ERC). It said it removed all parts except it only partially removed Java/Blacole.W. So that concerns me. I searched for more information which said to look for a folder called "RECYCLE" and a file called worms.jar, and I haven't found either, but I'm still concerned about it being only "partially" removed, and none of my other scanners even saw it.

The Microsoft Safety Scanner details page said only systems using an older Java version were prone to this attack and recommended to update to the latest version of Java. I did the upgrade. It doesn't appear there are any other versions leftover.

I did more research and found CCleaner was recommended. I did a scan and cleaned a few things but nothing alarming, just old things leftover from uninstalls. I left one thing that came up in the scan called CMMGR32.exe. I did reasearch on it and in one case people are saying it is the Microsoft Connection Manager, and others say it's a virus. If it's a system file, wouldn't it be easier to find information about this? Do you know if this is safe or malicious and just pretending to be a system file. Again, I'm suspicious!

So here I am, not convinced I'm free of issues and not able to find anymore information about the issues above. I need a professional's opinion because my knowledge is pretty limited.

I did the HiJackThis scan, below. If you can please help, I would feel so much better. I've already spent a night an a day trying to solve these issues, but I'm afraid I will "fix" something I shouldn't be.

Summary of issues:
1. What is C:\Temp\Autorun...is this harmful? How can I tell?
2. What are all the .exe in my task manager that I can't seem to find information on: ctfmon.exe, igfxtray.exe, hkcmd.exe, igfxpers.exe (all in C:\Windows\system32)...are they spoofing system files?
3. What is cmmgr32.exe...Microsoft Connection Manager or something harmful?
4. Could I be infected by something stored on my external harddrive? If I plug it in to scan it, will I allow everything to reinstall and blast my computer once again?

Thanks so much for your opinions. Here is my HJT log:

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 2:42:46 PM, on 2/27/2012
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\DivX\DivX Update\DivXUpdate.exe
C:\Program Files\Alwil Software\Avast5\avastUI.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Microsoft LifeCam\MSCamS32.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.ca/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Increase performance and video formats for your HTML5 <video> - {326E768D-4182-46FD-9C16-1449A49795F4} - C:\Program Files\DivX\DivX Plus Web Player\ie\DivXHTML5\DivXHTML5.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\PROGRA~1\MICROS~2\Office12\GRA8E1~1.DLL
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: avast! WebRep - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\Alwil Software\Avast5\aswWebRepIE.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: avast! WebRep - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\Alwil Software\Avast5\aswWebRepIE.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [DivXUpdate] "C:\Program Files\DivX\DivX Update\DivXUpdate.exe" /CHECKNOW
O4 - HKLM\..\Run: [avast] "C:\Program Files\Alwil Software\Avast5\avastUI.exe" /nogui
O4 - HKLM\..\Run: [LifeCam] "C:\Program Files\Microsoft LifeCam\LifeExp.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\PROGRA~1\MICROS~2\Office12\GR99D3~1.DLL
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: Adobe LM Service - Unknown owner - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: avast! Antivirus - AVAST Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Sony Ericsson PCCompanion - Avanquest Software - C:\Program Files\Sony Ericsson\Sony Ericsson PC Companion\PCCService.exe

--
End of file - 6201 bytes


MY SYSTEM:
Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows XP Professional, Service Pack 3, 32 bit
Processor: Intel(R) Pentium(R) 4 CPU 3.20GHz, x86 Family 15 Model 6 Stepping 2
Processor Count: 2
RAM: 500 Mb
Graphics Card: Intel(R) 82945G Express Chipset Family, 128 Mb
Hard Drives: C: Total - 76324 MB, Free - 44661 MB;
Motherboard: IBM, IBM
Antivirus: avast! Antivirus, Updated: Yes, On-Demand Scanner: Enabled

[eddie5659]

Hiya and welcome to Tech Support Guy wheredidsummergo

Okay, lets see what we have here as the log above doesn't show much malware related


Clear Cache/Temp Files
Download TFC by OldTimer to your desktop

• Please double-click TFC.exe to run it. (Note: If you are running on Vista, right-click on the file and choose Run As Administrator).
• It will close all programs when run, so make sure you have saved all your work before you begin.
• Click the Start button to begin the process. Depending on how often you clean temp files, execution time should be anywhere from a few seconds to a minute or two. Let it run uninterrupted to completion.
• Once it's finished it should reboot your machine. If it does not, please manually reboot the machine yourself to ensure a complete clean.

Please download Malwarebytes' Anti-Malware from Here

Double Click mbam-setup.exe to install the application.

• Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
• If an update is found, it will download and install the latest version.
• Once the program has loaded, select "Perform Full Scan", then click Scan.
• The scan may take some time to finish, so please be patient.
• When the scan is complete, click OK, then Show Results to view the results.
• Make sure that everything is checked, and click Remove Selected.
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
• Copy&Paste the entire report in your next reply.

Extra Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediatly.






Download and scan with SUPERAntiSpyware Free Edition for Home Users

• Double-click SUPERAntiSpyware.exe and use the default settings for installation.
• An icon will be created on your desktop. Double-click that icon to launch the program.
• If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download and unzip them from here.)
• Under "Configuration and Preferences", click the Preferences button.
• Click the Scanning Control tab.
• Under Scanner Options make sure the following are checked (leave all others unchecked):
  • Close browsers before scanning.
  • Scan for tracking cookies.
  • Terminate memory threats before quarantining.
• Click the "Home" button to leave the control center screen.
• On the right, under "Complete Scan", choose Perform Complete Scan.
• Click Scan your computer.
• On the left, select all fixed drives.
• Click "Start Complete Scan" to start the scan. Please be patient while it scans your computer.
• After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "Continue".
• Make sure everything has a checkmark next to it and click "Next".
• A notification will appear that "Quarantine and Removal is Complete". Click "Remove Threats" and then click the "Finish" button to return to the main menu.
• If asked if you want to reboot, click "Yes".
• To retrieve the removal information after reboot, launch SUPERAntispyware again.
  • [i][color=green]Click View Scan Logs.
  • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
  • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
  • Please copy and paste the Scan Log results in your next reply.
• Click Close to exit the program.

Please include the MBAM log and, SUPERAntiSpyware Scan Log and a fresh HijackThis log in your next reply

eddie

[wheredidsummergo]

Thanks for the reply, Eddie. And thanks for the welcome.

I will follow your advice but it might be a few days before I get it all done. Thanks so much, fingers crossed!

Jessica

[eddie5659]

No problems, anytime is fine

eddie