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IE 9 keeps crashing on lots of sites and browsers, please help!

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niknak2308's Avatar
niknak2308 niknak2308 is offline
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24-Apr-2012, 02:52 PM #31
Hi,

Whenever I attempt to open any google webpage, apart from the main homepage, it crashes saying there was an error and then it closes the page with a message saying Website Restore Error, Internet Explorer has stopped trying to restore this website. It appears that the website continues to have a problem.

The blue screens have said at least 2 different things but they normally disappear quickly however the most common one I recall is "Bad_Pool_Header" then it says something about dumping some files or something? Sorry I can't be more accurate there.
Glaswegian's Avatar
Glaswegian   (Iain) Glaswegian is offline Glaswegian is authorized to help remove malware.
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24-Apr-2012, 03:00 PM #32
That sounds like it could be a hardware issue - possibly a bad driver.

Have you tried to update the drivers for your CDROM for example? What make and model is the CD?
niknak2308's Avatar
niknak2308 niknak2308 is offline
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24-Apr-2012, 03:08 PM #33
Hi. This is where I sound really silly for not knowing the basics!

I have opened Device Manager and found my DVD/CDROM drives, and listed beneath, it says TSSTcorp CDDVDW TS-L633C . Is this what you mean?

Would you be able to tell me how to update the driver for it, or check all my drivers if it's perhaps another one? I really am rubbish at all this!

Thanks
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niknak2308 niknak2308 is offline
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24-Apr-2012, 03:10 PM #34
PS I clicked Update Driver for the CDROM and searched the net for a more recent version, and it said that the driver is upto date.
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24-Apr-2012, 03:17 PM #35
OK - that's one possibility eliminated.

Did you try and install Chrome?
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24-Apr-2012, 03:34 PM #36
Yes I tried to open the page several times but each time it crashed. Google homepage works fine but not anything google related eg Google Calendar or the Chrome Download page.

I have just been through all my devices and checked for updates, and one did come up as needing an update - Atheros AR9285 Wireless Network Adapter, and it said it downloaded and updated my driver straight away. Everything else is upto date.
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24-Apr-2012, 03:48 PM #37
Did that update make any difference?
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24-Apr-2012, 03:55 PM #38
Unfortunately not. I shut down and restarted to see if that would help, but when the computer tried to start it said the Operating System wasn't found. I pressed CtrlAltDel and it started ok that time. This seems to happen most times I shut down and restart.
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24-Apr-2012, 04:03 PM #39
I suspect this is not malware, but we'll run another scan as a check.

Please delete your copy of ComboFix (drag and drop on to the Recycle Bin) and download a fresh copy from here

Link 1
Link 2

Then double click to run it.

Please post the log C:\ComboFix.txt in your next reply.
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niknak2308 niknak2308 is offline
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24-Apr-2012, 04:50 PM #40
Hi. Here's the log from the new version of ComboFix:

ComboFix 12-04-24.02 - Nikki 24/04/2012 22:13:52.3.2 - x86
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.44.1033.18.2009.1272 [GMT 1:00]
Running from: c:\users\Nikki\Desktop\ComboFix.exe
AV: AVG Anti-Virus Free Edition 2012 *Disabled/Updated* {5A2746B1-DEE9-F85A-FBCD-ADB11639C5F0}
SP: AVG Anti-Virus Free Edition 2012 *Disabled/Updated* {E146A755-F8D3-F7D4-C17D-96C36DBE8F4D}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
.
((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
c:\users\Nikki\AppData\Local\Temp\{5c2eb24d-8403-4420-b7d2-5d9c768a4e68}\Livedrive.Native.dll
c:\windows\system32\drivers\etc\hosts.ics
.
.
((((((((((((((((((((((((( Files Created from 2012-03-24 to 2012-04-24 )))))))))))))))))))))))))))))))
.
.
2012-04-23 21:06 . 2012-04-23 21:06 -------- d-----w- c:\users\Nikki\AppData\Roaming\Malwarebytes
2012-04-23 21:06 . 2012-04-23 21:06 -------- d-----w- c:\programdata\Malwarebytes
2012-04-23 21:06 . 2012-04-23 21:06 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2012-04-23 21:06 . 2012-04-04 14:56 22344 ----a-w- c:\windows\system32\drivers\mbam.sys
2012-04-18 14:34 . 2012-04-18 14:34 -------- d-----w- C:\~LD
2012-04-18 14:26 . 2010-02-16 11:44 146904 ----a-w- c:\windows\system32\drivers\cbfs.sys
2012-04-18 14:26 . 2012-04-18 14:33 -------- d-----w- c:\users\Nikki\AppData\Local\Megacloud
2012-04-18 14:26 . 2012-04-18 14:26 -------- d-----w- c:\program files\Megacloud
2012-04-13 02:02 . 2012-03-01 05:46 19824 ----a-w- c:\windows\system32\drivers\fs_rec.sys
2012-04-13 02:02 . 2012-03-01 05:37 172544 ----a-w- c:\windows\system32\wintrust.dll
2012-04-13 02:02 . 2012-03-01 05:33 159232 ----a-w- c:\windows\system32\imagehlp.dll
2012-04-13 02:02 . 2012-03-01 05:29 5120 ----a-w- c:\windows\system32\wmi.dll
2012-04-13 02:01 . 2012-03-06 05:59 3968368 ----a-w- c:\windows\system32\ntkrnlpa.exe
2012-04-13 02:01 . 2012-03-06 05:59 3913072 ----a-w- c:\windows\system32\ntoskrnl.exe
2012-03-29 20:12 . 2012-03-29 20:12 -------- d-----w- c:\users\Nikki\AppData\Roaming\AVG
2012-03-28 15:31 . 2012-03-28 15:31 -------- d-----w- c:\users\Nikki\AppData\Local\Opera
2012-03-28 15:31 . 2012-03-28 15:31 -------- d-----w- c:\program files\Opera
2012-03-28 12:01 . 2012-03-20 02:53 6582328 ----a-w- c:\programdata\Microsoft\Windows Defender\Definition Updates\{15AF8EE1-6AAA-4397-BC78-75C000732CDA}\mpengine.dll
2012-03-28 09:11 . 2012-04-14 20:12 418464 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2012-03-28 02:43 . 2012-03-28 02:43 -------- d-----w- c:\users\Nikki\AppData\Roaming\FreeFileViewer
2012-03-28 01:43 . 2012-03-28 01:43 -------- d-----w- c:\program files\Common Files\Java
2012-03-28 01:43 . 2012-03-28 01:42 472808 ----a-w- c:\windows\system32\deployJava1.dll
2012-03-28 01:32 . 2012-04-14 20:12 70304 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2012-03-27 20:08 . 2012-03-27 20:31 -------- d-----w- c:\programdata\AVG2012
.
.
.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2012-03-16 08:48 . 2012-03-16 08:48 1734368 ----a-w- c:\windows\system32\LivedriveControlPanel.cpl
2012-03-06 11:44 . 2012-03-06 11:44 162664 ----a-w- c:\programdata\Microsoft\Windows\Sqm\Manifest\Sqm10140.bin
2012-03-01 20:56 . 2012-03-01 20:56 9216 ----a-r- c:\users\Nikki\AppData\Roaming\Microsoft\Installer\{7426428E-71D4-452C-BA13-B14E5EB52859}\Icon7426428E16.exe
2012-02-23 08:18 . 2011-02-01 22:35 237072 ------w- c:\windows\system32\MpSigStub.exe
2012-02-22 04:25 . 2012-02-22 04:25 299472 ----a-w- c:\windows\system32\drivers\avgtdix.sys
2012-02-22 04:25 . 2012-02-22 04:25 235216 ----a-w- c:\windows\system32\drivers\avgldx86.sys
2012-02-17 05:34 . 2012-03-14 08:00 826880 ----a-w- c:\windows\system32\rdpcore.dll
2012-02-17 04:14 . 2012-03-14 08:00 183808 ----a-w- c:\windows\system32\drivers\rdpwd.sys
2012-02-17 04:13 . 2012-03-14 08:00 24576 ----a-w- c:\windows\system32\drivers\tdtcp.sys
2012-02-10 05:38 . 2012-03-14 08:01 1077248 ----a-w- c:\windows\system32\DWrite.dll
2012-02-03 03:54 . 2012-03-14 08:01 2343424 ----a-w- c:\windows\system32\win32k.sys
2012-01-31 03:46 . 2012-01-31 03:46 31952 ----a-w- c:\windows\system32\drivers\avgrkx86.sys
.
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{95B7759C-8C7F-4BF1-B163-73684A933233}]
2012-03-27 20:12 1869152 ----a-w- c:\program files\AVG Secure Search\10.2.0.3\AVG Secure Search_toolbar.dll
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar]
"{95B7759C-8C7F-4BF1-B163-73684A933233}"= "c:\program files\AVG Secure Search\10.2.0.3\AVG Secure Search_toolbar.dll" [2012-03-27 1869152]
.
[HKEY_CLASSES_ROOT\clsid\{95b7759c-8c7f-4bf1-b163-73684a933233}]
[HKEY_CLASSES_ROOT\AVG Secure Search.PugiObj.1]
[HKEY_CLASSES_ROOT\AVG Secure Search.PugiObj]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shell iconoverlayidentifiers\BackupOverlay]
@="{B44A5D93-1351-41A1-BD91-5E92435D8ECD}"
[HKEY_CLASSES_ROOT\CLSID\{B44A5D93-1351-41A1-BD91-5E92435D8ECD}]
2012-03-16 08:48 1008328 ----a-w- c:\program files\Megacloud\LivedriveExtensions.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shell iconoverlayidentifiers\LivedriveDownloadOverlay]
@="{CBCDB610-6B68-4EE9-B7A2-1282FD0C9292}"
[HKEY_CLASSES_ROOT\CLSID\{CBCDB610-6B68-4EE9-B7A2-1282FD0C9292}]
2012-03-16 08:48 1008328 ----a-w- c:\program files\Megacloud\LivedriveExtensions.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shell iconoverlayidentifiers\LivedriveSharedOverlay]
@="{84CEF1E4-1356-4063-845F-05047F4DD52C}"
[HKEY_CLASSES_ROOT\CLSID\{84CEF1E4-1356-4063-845F-05047F4DD52C}]
2012-03-16 08:48 1008328 ----a-w- c:\program files\Megacloud\LivedriveExtensions.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shell iconoverlayidentifiers\LivedriveSyncedOverlay]
@="{42058329-2FBF-4B33-8E52-3BE5754DE0C1}"
[HKEY_CLASSES_ROOT\CLSID\{42058329-2FBF-4B33-8E52-3BE5754DE0C1}]
2012-03-16 08:48 1008328 ----a-w- c:\program files\Megacloud\LivedriveExtensions.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shell iconoverlayidentifiers\LivedriveUploadOverlay]
@="{39A1715A-E4CD-4F1E-B5C4-36B5DB80124E}"
[HKEY_CLASSES_ROOT\CLSID\{39A1715A-E4CD-4F1E-B5C4-36B5DB80124E}]
2012-03-16 08:48 1008328 ----a-w- c:\program files\Megacloud\LivedriveExtensions.dll
.
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Livedrive"="c:\program files\Megacloud\Livedrive.exe" [2012-03-16 1636864]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"AVG_TRAY"="c:\program files\AVG\AVG2012\avgtray.exe" [2012-02-16 2575712]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\syste m]
"ConsentPromptBehaviorAdmin"= 5 (0x5)
"ConsentPromptBehaviorUser"= 3 (0x3)
"EnableUIADesktopToggle"= 0 (0x0)
"PromptOnSecureDesktop"= 0 (0x0)
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\drivers32]
"aux"=wdmaud.drv
.
[HKEY_LOCAL_MACHINE\system\currentcontrolset\control\session manager]
BootExecute REG_MULTI_SZ autocheck autochk *\0c:\progra~1\AVG\AVG2012\avgrsx.exe /sync /restart
.
[HKEY_LOCAL_MACHINE\system\currentcontrolset\control\lsa]
Security Packages REG_MULTI_SZ kerberos msv1_0 schannel wdigest tspkg pku2u livessp
.
[HKLM\~\startupfolder\C:^Users^Nikki^AppData^Roaming^Microsoft^Windows^Start Menu^Programs^Startup^OpenOffice.org 3.3.lnk]
path=c:\users\Nikki\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\OpenOffice.org 3.3.lnk
backup=c:\windows\pss\OpenOffice.org 3.3.lnk.Startup
backupExtension=.Startup
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Adobe ARM]
2011-06-06 11:55 937920 ----a-w- c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\AVG_TRAY]
2012-02-16 03:57 2575712 ----a-w- c:\program files\AVG\AVG2012\avgtray.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\DivX Download Manager]
2010-12-08 21:15 63360 ----a-w- c:\program files\DivX\DivX Plus Web Player\DDMService.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\DivXUpdate]
2011-01-10 23:25 1230704 ----a-w- c:\program files\DivX\DivX Update\DivXUpdate.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\HotKeysCmds]
2011-02-11 18:26 171032 ----a-w- c:\windows\System32\hkcmd.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\IgfxTray]
2011-02-11 18:26 137752 ----a-w- c:\windows\System32\igfxtray.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\msnmsgr]
2010-11-10 01:54 4240760 ----a-w- c:\program files\Windows Live\Messenger\msnmsgr.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Persistence]
2011-02-11 18:26 172568 ----a-w- c:\windows\System32\igfxpers.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\QuickTime Task]
2010-11-29 17:38 421888 ----a-w- c:\program files\QuickTime\QTTask.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\RtHDVCpl]
2009-08-19 03:15 7711264 ------w- c:\program files\Realtek\Audio\HDA\RtHDVCpl.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\SunJavaUpdateSched]
2012-01-18 13:02 254696 ----a-w- c:\program files\Common Files\Java\Java Update\jusched.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\SynTPEnh]
2009-07-14 23:14 1541416 ----a-w- c:\program files\Synaptics\SynTP\SynTPEnh.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\UCam_Menu]
2009-02-25 13:40 218408 ------w- c:\program files\CyberLink\YouCam\MUITransfer\MUIStartMenu.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\vProt]
2012-03-27 20:12 982880 ----a-w- c:\program files\AVG Secure Search\vprot.exe
.
R2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-03-18 130384]
R2 gupdate;Google Update Service (gupdate);c:\program files\Google\Update\GoogleUpdate.exe [2011-01-31 135664]
R3 AdobeFlashPlayerUpdateSvc;Adobe Flash Player Update Service;c:\windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe [2012-04-14 253088]
R3 AVG Security Toolbar Service;AVG Security Toolbar Service;c:\program files\AVG\AVG10\Toolbar\ToolbarBroker.exe [2011-11-10 167264]
R3 gupdatem;Google Update Service (gupdatem);c:\program files\Google\Update\GoogleUpdate.exe [2011-01-31 135664]
R3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\tsusbflt.sys [2010-11-20 52224]
R3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\Wat\WatAdminSvc.exe [2011-02-01 1343400]
R4 wlcrasvc;Windows Live Mesh remote connections service;c:\program files\Windows Live\Mesh\wlcrasvc.exe [2010-09-22 51040]
S0 AVGIDSEH;AVGIDSEH;c:\windows\system32\DRIVERS\avgidsehx.sys [2011-12-23 22992]
S0 Avgrkx86;AVG Anti-Rootkit Driver;c:\windows\system32\DRIVERS\avgrkx86.sys [2012-01-31 31952]
S1 Avgldx86;AVG AVI Loader Driver;c:\windows\system32\DRIVERS\avgldx86.sys [2012-02-22 235216]
S1 Avgtdix;AVG TDI Driver;c:\windows\system32\DRIVERS\avgtdix.sys [2012-02-22 299472]
S1 CbFs;CbFs;c:\windows\system32\drivers\cbfs.sys [2010-02-16 146904]
S1 SABI;SAMSUNG Kernel Driver For Windows 7;c:\windows\system32\Drivers\SABI.sys [2009-05-28 10752]
S1 vwififlt;Virtual WiFi Filter Driver;c:\windows\system32\DRIVERS\vwififlt.sys [2009-07-13 48128]
S2 AdobeARMservice;Adobe Acrobat Update Service;c:\program files\Common Files\Adobe\ARM\1.0\armsvc.exe [2011-06-06 64952]
S2 AVGIDSAgent;AVGIDSAgent;c:\program files\AVG\AVG2012\avgidsagent.exe [2012-02-14 5104992]
S2 avgwd;AVG WatchDog;c:\program files\AVG\AVG2012\avgwdsvc.exe [2012-02-14 193288]
S2 MegacloudVSSService;Megacloud VSS Service;c:\program files\Megacloud\VSSService.exe [2012-03-16 157920]
S2 vToolbarUpdater10.2.0;vToolbarUpdater10.2.0;c:\program files\Common Files\AVG Secure Search\vToolbarUpdater\10.2.0\ToolbarUpdater.exe [2012-03-13 918880]
S3 AVGIDSDriver;AVGIDSDriver;c:\windows\system32\DRIVERS\avgidsdriverx.sys [2011-12-23 139856]
S3 AVGIDSFilter;AVGIDSFilter;c:\windows\system32\DRIVERS\avgidsfilterx.sys [2011-12-23 24144]
S3 AVGIDSShim;AVGIDSShim;c:\windows\system32\DRIVERS\avgidsshimx.sys [2011-12-23 17232]
S3 RTL8167;Realtek 8167 NT Driver;c:\windows\system32\DRIVERS\Rt86win7.sys [2009-07-31 187392]
.
.
Contents of the 'Scheduled Tasks' folder
.
2012-04-24 c:\windows\Tasks\Adobe Flash Player Updater.job
- c:\windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe [2012-03-28 20:12]
.
2012-04-24 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files\Google\Update\GoogleUpdate.exe [2011-01-31 23:28]
.
2012-04-24 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files\Google\Update\GoogleUpdate.exe [2011-01-31 23:28]
.
2012-04-24 c:\windows\Tasks\Norton Security Scan for Nikki.job
- c:\program files\Norton Security Scan\Engine\3.0.0.103\Nss.exe [2011-02-01 07:25]
.
.
------- Supplementary Scan -------
.
uStart Page = hxxp://www.google.com/ig/redirectdomain?brand=smsn&bmod=smsn
TCP: DhcpNameServer = 192.168.0.1
Handler: viprotocol - {B658800C-F66E-4EF3-AB85-6C0C227862A9} - c:\program files\Common Files\AVG Secure Search\ViProtocolInstaller\10.2.0\ViProtocol.dll
.
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_LOCAL_MACHINE\system\ControlSet001\Control\PCW\Security]
@Denied: (Full) (Everyone)
.
--------------------- DLLs Loaded Under Running Processes ---------------------
.
- - - - - - - > 'Explorer.exe'(3384)
c:\program files\Megacloud\LivedriveExtensions.dll
.
------------------------ Other Running Processes ------------------------
.
c:\progra~1\AVG\AVG2012\avgrsx.exe
c:\program files\AVG\AVG2012\avgcsrvx.exe
c:\program files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
c:\program files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
c:\program files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
c:\program files\AVG\AVG2012\avgnsx.exe
c:\windows\system32\taskhost.exe
c:\program files\Samsung\Samsung Update Plus\SUPBackground.exe
c:\program files\Samsung\Samsung Recovery Solution 4\WCScheduler.exe
c:\program files\Samsung\Samsung Support Center\SSCKbdHk.exe
c:\windows\system32\conhost.exe
c:\windows\system32\DllHost.exe
c:\program files\Windows Media Player\wmpnetwk.exe
.
**************************************************************************
.
Completion time: 2012-04-24 22:48:34 - machine was rebooted
ComboFix-quarantined-files.txt 2012-04-24 21:48
ComboFix2.txt 2012-04-23 20:53
ComboFix3.txt 2012-04-18 21:23
.
Pre-Run: 59,652,558,848 bytes free
Post-Run: 59,601,190,912 bytes free
.
- - End Of File - - 313E659B142DCCF55EC88274F6801C77
Glaswegian's Avatar
Glaswegian   (Iain) Glaswegian is offline Glaswegian is authorized to help remove malware.
Computer Specs
Malware Removal Specialist with 3,823 posts.
 
Join Date: Dec 2004
Location: Erm...Glasgow?
25-Apr-2012, 05:26 AM #41
Hi again

Let’s check with an online scan.

Go here to run an online scannner from ESET.
  • Note: You will need to use Internet explorer for this scan
  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • Tick the box next to YES, I accept the Terms of Use.
  • Click Start
  • When asked, allow the activex control to install
  • Click Start
  • Make sure that the option Remove found threats is unticked and the Scan Archives option is ticked.
  • Click on Advanced Settings, ensure the options Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.
  • Click Scan
  • Wait for the scan to finish
  • Use notepad to open the logfile located at C:\Program Files\Eset\Eset Online Scanner\log.txt
  • Copy and paste that log as a reply to this topic and also let me know how things are now.
niknak2308's Avatar
niknak2308 niknak2308 is offline
Member with 25 posts.
THREAD STARTER
 
Join Date: Mar 2012
Experience: Beginner
25-Apr-2012, 04:39 PM #42
Hi.

I did as you said and after 2 hours, it completed the scan. The log file simply contained the following (I'm not sure if that's enough info ?!)

ESETSmartInstaller@High as CAB hook log:
OnlineScanner.ocx - registred OK

I still can't open the sites I mentioned before including facebook, microsoft.com, google pages other than the toolbar.
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Glaswegian   (Iain) Glaswegian is offline Glaswegian is authorized to help remove malware.
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26-Apr-2012, 08:07 AM #43
Hi again

I'm not seeing any malware in your logs.

Let's run the System File Checler to ensure all system files are present and correct.

Please follow this guide

http://www.sevenforums.com/tutorials...e-checker.html

and let me know the result.
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bsod, crash, internet explorer 9, windows 7

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