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kevinf80's Avatar
kevinf80   (Kevin) kevinf80 is offline kevinf80 is authorized to help remove malware. kevinf80 has a Profile Picture
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Join Date: Mar 2006
Location: Sunderland UK
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16-Apr-2012, 04:06 PM #16
Yes change it please, use the drop down in the box above and change the setting there....
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darknight007 darknight007 is offline
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Join Date: Apr 2012
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17-Apr-2012, 10:29 AM #17
Hi there,

1) Just to clarify, when I followed the instructions " Select Start > Right click on "Computer" and select "Properties" select "Advanced System Settings" then "Advanced" tab. From the "Start up and Recovery" section select "settings""

the default file was: %SystemRoot%\MEMORY.DMP and not "%SystemRoot%\Minidump". So let me know if the memory.dmp file should be replace by the minidump file?

2) Also another separate issue is that every time I open up a google chrome tab in the browser there is a blue flash along the top which wasn't happening before. Any cause for concern?

Thanks for your help
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kevinf80   (Kevin) kevinf80 is offline kevinf80 is authorized to help remove malware. kevinf80 has a Profile Picture
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Malware Removal Specialist with 9,203 posts.
 
Join Date: Mar 2006
Location: Sunderland UK
Experience: Intermediate
17-Apr-2012, 02:00 PM #18
Yes I want to see the minidumps via BlueScreenViewer, not the Kernel memory dump.... BSV will identify the driver that caused the BSOD for us

Download this program Blue Screen Viewer and unzip "Bluescreen View.exe" to your desktop.

Next, Select Start > Right click on "Computer" and select "Properties" select "Advanced System Settings" then "Advanced" tab. From the "Start up and Recovery" section select "settings" make sure the default folder is "%SystemRoot%\Minidump".

When you select "Settings" in the "Start up and Recovery section" the window will look as follows:





Hit the drop down as shown above. The window will be seen as follows:





Change the default to mini dump as shown above. The window will be seen as follows:





Click on OK to confirm the change as below:





Go back to your desktop and double click on BluescreenViewer to run it, if there is any info available the program will grab the most recent. Choose save from the Toolbar and copy paste to your next reply. If there is no information available try and re-create the BSOD and try again with the tool to collect the information.

Regarding Chrome, I don`t use that browser so am not exactly sure what you mean or what is happening. Try re-installing the browser, see if that helps
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darknight007 darknight007 is offline
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17-Apr-2012, 04:01 PM #19
Hi there,

This is what I got from blue screen viewer:

==================================================
Dump File : 041612-81978-01.dmp
Crash Time : 16/04/2012 1:00:09 PM
Bug Check String : DRIVER_POWER_STATE_FAILURE
Bug Check Code : 0x0000009f
Parameter 1 : 00000000`00000003
Parameter 2 : fffffa80`08e52c60
Parameter 3 : fffff800`04ad8748
Parameter 4 : fffffa80`0b311930
Caused By Driver : athrx.sys
Caused By Address : athrx.sys+ab24b
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc80
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\041612-81978-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 984,480
==================================================
kevinf80's Avatar
kevinf80   (Kevin) kevinf80 is offline kevinf80 is authorized to help remove malware. kevinf80 has a Profile Picture
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Malware Removal Specialist with 9,203 posts.
 
Join Date: Mar 2006
Location: Sunderland UK
Experience: Intermediate
17-Apr-2012, 04:13 PM #20
That is Atheros network adapter driver. See if you can get an updated driver from the Manf. web site
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