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Solved: No internet access (just through wifi)


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kevinf80's Avatar
kevinf80   (Kevin) kevinf80 is offline kevinf80 is authorized to help remove malware. kevinf80 has a Profile Picture
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Malware Removal Specialist with 9,631 posts.
 
Join Date: Mar 2006
Location: Sunderland UK
Experience: Intermediate
21-Apr-2012, 02:08 AM #31
From version 6 update 10 Java uninstalls the old version as it installs the latest, if you check update 29 should be gone....

I`m reading back over your thread, back in 10 mins with clean up procedure to remove tools etc....

Kevin
kevinf80's Avatar
kevinf80   (Kevin) kevinf80 is offline kevinf80 is authorized to help remove malware. kevinf80 has a Profile Picture
Computer Specs
Malware Removal Specialist with 9,631 posts.
 
Join Date: Mar 2006
Location: Sunderland UK
Experience: Intermediate
21-Apr-2012, 02:21 AM #32
Do the following;

Step 1

Remove Combofix now that we're done with it
  • Please press the Windows Key and R on your keyboard. This will bring up the Run... command.
  • Now type in Combofix /Uninstall in the runbox and click OK. (Notice the space between the "x" and "/")

  • Please follow the prompts to uninstall Combofix.
  • You will then recieve a message saying Combofix was uninstalled successfully once it's done uninstalling itself.
The above procedure will delete the following:
  • ComboFix and its associated files and folders.
  • VundoFix backups, if present
  • The C:_OtMoveIt folder, if present
  • Reset the clock settings.
  • Hide file extensions, if required.
  • Hide System/Hidden files, if required.
  • Reset System Restore.

It is very important that you get a successful uninstall because of the extra functions done at the same time, let me know if this does not happen.

Step 2
  • Download OTC by OldTimer and save it to your desktop. Alternative mirror
  • Double click icon to start the program.
    If you are using Vista or Windows 7, please right-click and choose run as administrator
  • Then Click the big button.
  • You will get a prompt saying "Begining Cleanup Process". Please select Yes.
  • Restart your computer when prompted.
  • This will remove tools we have used and itself.

Any tools/logs remaining on the Desktop can be deleted.

Step 3

Download TFC to your desktop, from either of the following links
Link 1
Link 2
  • Save any open work. TFC will close all open application windows.
  • Double-click TFC.exe to run the program. Vista or Windows 7 users right click and select “Run as Administartor”
  • If prompted, click "Yes" to reboot.
TFC will automatically close any open programs, including your Desktop. Let it run uninterrupted. It shouldn't take longer take a couple of minutes, and may only take a few seconds. TFC may re-boot your system, if not Re-boot it yourself to complete cleaning process <---- Very Important

Keep TFC it is an excellent utility to keep your system optimized, it empties all user temp folders, Java cache etc etc. Always remember to re-boot after a run, even if not prompted

Step 4

Open Microsoft Security Essentials and run a "Quick Scan" let me know if it finds anything. If that log is clean do this:

Go here http://www.filehippo.com/updatechecker/ run the FileHippo Update Checker, update applications as suggested by the Update Checker, ignore any suggested Beta updates..

Let me know if the above completes OK, also if any remaining issues or concerns...

Thanks,

Kevin
juanlow's Avatar
juanlow juanlow is offline
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Join Date: Apr 2012
Experience: Beginner
23-Apr-2012, 03:13 PM #33
Hi Kevin

I have been out of my house for a while but i completed now the steps you mentioned.

1. Combofix was uninstalled successfully.
2. Ran OTC from my desktop and it did its job and prompted for reboot which I clicked Ok and no problem w/ that.
3. Ran TFC and it cleaned everything, also prompted for reboot and clicked Ok.
4. Ran QuickScan in MSE and it showed everything is clean. No threats. Image attached

FileHippo showed a few updates available and also beta ones. Downloaded and installed updates but no beta.

Internet browsing and downloading shows no issue and seems perfect as before!
Let me know if there is anything else I should do.

Also with the java install it shows update 31 only now that I checked. 29 is gone.

Thanks for your amazing help Kevin.
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kevinf80's Avatar
kevinf80   (Kevin) kevinf80 is offline kevinf80 is authorized to help remove malware. kevinf80 has a Profile Picture
Computer Specs
Malware Removal Specialist with 9,631 posts.
 
Join Date: Mar 2006
Location: Sunderland UK
Experience: Intermediate
23-Apr-2012, 03:27 PM #34
Good to hear that your system is back to normal, here are some tips to reduce the potential for malware infection in the future:

Make proper use of your antivirus and firewall

Antivirus and Firewall programs are integral to your computer security. However, just having them installed isn't enough. The definitions of these programs are frequently updated to detect the latest malware, if you don't keep up with these updates then you'll be vulnerable to infection. Many antivirus and firewall programs have automatic update features, make use of those if you can. If your program doesn't, then get in the habit of routinely performing manual updates, because it's important.

You should keep your antivirus and firewall guard enabled at all times, NEVER turn them off unless there's a specific reason to do so. Also, regularly performing a full system scan with your antivirus program is a good idea to make sure you're system remains clean. Once a week should be adequate. You can set the scan to run during a time when you don't plan to use the computer and just leave it to complete on its own.

Install and use WinPatrol This will inform you of any attempted unauthorized changes to your system.

WinPatrol features explained Here

Use a safer web browser

Internet Explorer is not the most secure tool for browsing the web. It has been known to be very susceptible to infection, and there are a few good free alternatives:

Firefox,

Opera, and

Chrome.

All of these are excellent faster, safer, more powerful and functional free alternatives to Internet Explorer. It's definitely worth the short period of adjustment to start using one of these. If you wish to continue using Internet Explorer, it would be a good idea to follow the tutorial HERE which will help you to make IE MUCH safer.

These browser add-ons will help to make your browser safer:

Web of Trust warns you about risky websites that try to scam visitors, deliver malware or send spam. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous ones:

Available for Firefox and Internet Explorer.

Green to go,
Yellow for caution, and
Red to stop.


Available for Firefox only. NoScript helps to block malicious scripts and in general gives you much better control over what types of things webpages can do to your computer while you're browsing.

These are just a couple of the most popular add-ons, if you're interested in more, take a look at THIS article.

Here a couple of links by two security experts that will give some excellent tips and advice.

So how did I get infected in the first place by Tony Klein

How to prevent Malware by Miekiemoes

Finally this link HERE will give a comprehensive upto date list of free Security programs. To include - Antivirus, Antispyware, Firewall, Antimalware, Online scanners and rescue CD`s.

Don`t forget, the best form of defense is common sense. If you don`t recognize it, don`t open it. If something looks to good to be true, then it aint.

If no remaining issues hit the “Mark Solved” tab at the top of the thread,

Take care, it was a pleasure to work with you;

Kevin
juanlow's Avatar
juanlow juanlow is offline
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Member with 18 posts.
THREAD STARTER
 
Join Date: Apr 2012
Experience: Beginner
23-Apr-2012, 03:52 PM #35
Thanks for all your help Kevin and keep up with that spirit and knowledge.
I'll follow those options posted so this won't happen again.
I'll see best option in the donate section to support this amazing site!

Take care

Juanlow
kevinf80's Avatar
kevinf80   (Kevin) kevinf80 is offline kevinf80 is authorized to help remove malware. kevinf80 has a Profile Picture
Computer Specs
Malware Removal Specialist with 9,631 posts.
 
Join Date: Mar 2006
Location: Sunderland UK
Experience: Intermediate
23-Apr-2012, 04:07 PM #36
Thanks for the kind words, also i`m sure the admins will be very appreciative of any donation you care to make.

Take care,

Kevin.
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