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Possible Infection

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GhastlyGhoul GhastlyGhoul is offline
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15-Jun-2012, 08:19 PM #16
Quote:
Originally Posted by flavallee View Post
Personally, I would get rid of
Norton Internet Security
then download and save and run
Norton Removal Tool 2012.0.5.15
to find and remove its leftover "debris", then download and save and install
Microsoft Security Essentials 4.0.1526.0
to replace it, but that's your choice.

-------------------------------------------------------
Yeah, Is Security Essentials better, and what is the reason for it being better
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GhastlyGhoul GhastlyGhoul is offline
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15-Jun-2012, 09:20 PM #17
Is there anything else I can do? My mouse still flickers whenever I click a link or use the back button, is it possible a virus could cause this? Norton is getting stuck on this file :\ATI\Support\11-8_vista64_win7_64_dd_ccc_ocf\Packages\Drivers|WDM\HDMICE\LH64a\AtihdLH6.inf
and then after it gets stuck it wont open again, untill I go to the support website and run norton power eraser

Edit: I havent ran power eraser yet
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flavallee   (Frank) flavallee is offline flavallee is a Trusted Advisor with special permissions. flavallee has a Profile Picture
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16-Jun-2012, 08:19 AM #18
Quote:
Originally Posted by GhastlyGhoul View Post
Yeah, Is Security Essentials better, and what is the reason for it being better
It's not bloated and problematic and system-hungry like Norton, and it's more user-friendly.

Quote:
Originally Posted by GhastlyGhoul View Post
Is there anything else I can do? My mouse still flickers whenever I click a link or use the back button, is it possible a virus could cause this?
I seriously doubt your mouse flickering is infection-related.

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GhastlyGhoul GhastlyGhoul is offline
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16-Jun-2012, 02:23 PM #19
Oh, okay, do you know what could cause it, and do you have any idea what that file is?

About the Norton IS2012 thing, I think Norton has come along way with the amount of system usage and there are 50 days left on the subscription, then Ill think about switching.

Thanks for the quick assistance Flavallee, it was very helpful.
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GhastlyGhoul GhastlyGhoul is offline
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16-Jun-2012, 06:54 PM #20
Something is still wrong......
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GhastlyGhoul GhastlyGhoul is offline
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16-Jun-2012, 07:41 PM #21
I tried a system restore to see if that worked but it didnt do anything, so I went to undo it, and it said it cant extract C:\ error 0x8000ffff and I cant undo the restore
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flavallee   (Frank) flavallee is offline flavallee is a Trusted Advisor with special permissions. flavallee has a Profile Picture
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17-Jun-2012, 06:45 AM #22
The C:\ATI\Support\ - - - file that you referred to at the beginning of your thread is associated with the ATI graphic device in your computer.

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Relying on and using System Restore every time you have some "hiccup" with your computer is not a good thing to do and can make the issues even worse.

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infection, norton 2012, possible virus, windows 7

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