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Tonytipp Tonytipp is offline
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13-Jul-2012, 10:20 AM #1
Question Tonytipp
I have not enough memory or disk space to run Word. I am operating XP windows 7.
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13-Jul-2012, 11:16 AM #2
Is this the computer in your technical specs?
I don't see how disk space could be a problem, you've got over 50 gigabytes!

What errors are you actually getting? If it helps, feel free to Post a Screenshot.
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13-Jul-2012, 12:10 PM #3
I don't have 50gigabites?
This is all very 'new' to me and recently I am advise that I don;t have enough memory or disk space to run Word which is of great concern.I cannot even read attachments sent by e-mail.
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14-Jul-2012, 02:38 AM #4
Your log says Hard Drives: C: Total - 76316 MB, Free - 55234 MB;
Is this the same computer?

How much hard dive space do you actually have?
Open "Computer".
Right click on the C drive.
Click Properties.
Look at the number by "Free Space".

What is advising you that you don't have the memory or disk space? Is it another person, or an error message?
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14-Jul-2012, 03:51 AM #5
Quote:
Originally Posted by Ent View Post
Your log says Hard Drives: C: Total - 76316 MB, Free - 55234 MB;
Is this the same computer?

How much hard dive space do you actually have?
Open "Computer".
Right click on the C drive.
Click Properties.
Look at the number by "Free Space".

What is advising you that you don't have the memory or disk space? Is it another person, or an error message?
Thanks for your response.
I get the message when I try to open attachments of e-mails and when I try to open Word.
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14-Jul-2012, 03:52 AM #6
The space required seems adequate for requirements?
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14-Jul-2012, 04:44 AM #7
Space Used- 28GB
Space Free- 46.4GB

Is this adequate and how do I sort this problem?

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14-Jul-2012, 04:45 AM #8
Quote:
Originally Posted by Tonytipp View Post
Space Used- 28GB
Space Free- 46.4GB

Is this adequate and how do I sort this problem?

Tonytipp
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14-Jul-2012, 02:05 PM #9
It certainly seems to me that you should have plenty of hard disk space, and probably enough RAM too. Word is hardly a memory intensive program.

My best guess at this point is that it's something malicious, so I'll ask one of the antimalware experts to step in and see.
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14-Jul-2012, 02:30 PM #10
Question Tonytipp
Thanks for your suggestion as only last week I replaced my Iternet Security with Kaspersky which is running alright?
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15-Jul-2012, 05:04 AM #11
I'm not qualified to handle malware removal.
Although a full scan with Kaspersky would certainly be a good place to start, it would be more useful if you followed the instructions in this sticky thread to provide the resident experts with the information they need to address this problem.

http://forums.techguy.org/virus-othe...e-posting.html
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15-Jul-2012, 05:19 AM #12
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 11:17:39, on 15/07/2012
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Trusteer\Rapport\bin\RapportMgmtService.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\Application Updater\ApplicationUpdater.exe
C:\program files\real\realplayer\update\realsched.exe
C:\Program Files\Common Files\Spigot\Search Settings\SearchSettings.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2012\avp.exe
C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2012\avp.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Windows Desktop Search\WindowsSearch.exe
C:\Program Files\Microsoft\BingBar\BBSvc.EXE
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\postoffice\bin\tgsrvc.exe
C:\WINDOWS\system32\SearchIndexer.exe
C:\Program Files\Trusteer\Rapport\bin\RapportService.exe
C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Common Files\Ahead\Lib\NMIndexStoreSvr.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2012\klwtblfs.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\user\Desktop\HijackThis.exe
C:\WINDOWS\system32\msfeedssync.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://uk.msn.com/?ocid=OIE8HP&PC=B8DF
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://uk.search.yahoo.com/search?fr=mcafee&p=%s%s
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer, optimized for Bing and MSN
R3 - URLSearchHook: IObit Toolbar - {0BDA0769-FD72-49F4-9266-E1FB004F4D8F} - C:\Program Files\IObit Toolbar\IE\6.0\iobitToolbarIE.dll
R3 - URLSearchHook: (no name) - {81017EA9-9AA8-4A6A-9734-7AF40E7D593F} - (no file)
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: IObit Toolbar - {0BDA0769-FD72-49F4-9266-E1FB004F4D8F} - C:\Program Files\IObit Toolbar\IE\6.0\iobitToolbarIE.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Documents and Settings\All Users\Application Data\Real\RealPlayer\BrowserRecordPlugin\IE\rpbrowserrecordplugin.dll
O2 - BHO: IEVkbdBHO - {59273AB4-E7D3-40F9-A1A8-6FA9CCA1862C} - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2012\ievkbd.dll
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SearchHelper.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.7.7227.1100\swg.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: link filter bho - {E33CF602-D945-461A-83F0-819F76A199F8} - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2012\klwtbbho.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: (no name) - {c2d64ff7-0ab8-4263-89c9-ea3b0f8f050c} - (no file)
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O3 - Toolbar: IObit Toolbar - {0BDA0769-FD72-49F4-9266-E1FB004F4D8F} - C:\Program Files\IObit Toolbar\IE\6.0\iobitToolbarIE.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe
O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Ahead\Lib\NeroCheck.exe
O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [TkBellExe] "C:\program files\real\realplayer\update\realsched.exe" -osboot
O4 - HKLM\..\Run: [SearchSettings] "C:\Program Files\Common Files\Spigot\Search Settings\SearchSettings.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [AVP] "C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2012\avp.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe"
O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [nltide_3] rundll32 advpack.dll,LaunchINFSectionEx nLite.inf,C,,4,N (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [nltide_3] rundll32 advpack.dll,LaunchINFSectionEx nLite.inf,C,,4,N (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\RunOnce: [nltide_3] rundll32 advpack.dll,LaunchINFSectionEx nLite.inf,C,,4,N (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O4 - HKUS\.DEFAULT\..\RunOnce: [nltide_3] rundll32 advpack.dll,LaunchINFSectionEx nLite.inf,C,,4,N (User 'Default user')
O4 - Startup: BBC iPlayer Desktop.lnk = ?
O4 - Global Startup: Windows Search.lnk = C:\Program Files\Windows Desktop Search\WindowsSearch.exe
O8 - Extra context menu item: Add to Anti-Banner - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2012\ie_banner_deny.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: &Virtual Keyboard - {4248FE82-7FCB-46AC-B270-339F08212110} - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2012\ievkbd.dll
O9 - Extra button: (no name) - {53F6FCCD-9E22-4d71-86EA-6E43136192AB} - (no file)
O9 - Extra button: (no name) - {925DAB62-F9AC-4221-806A-057BFB1014AA} - (no file)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: URLs c&heck - {CCF151D8-D089-449F-A5A4-D9909053F20F} - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2012\klwtbbho.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {138E6DC9-722B-4F4B-B09D-95D191869696} (Bebo Uploader Control) - http://www.bebo.com/files/BeboUploader.5.8.05.cab
O16 - DPF: {5AE58FCF-6F6A-49B2-B064-02492C66E3F4} (MUCatalogWebControl Class) - http://catalog.update.microsoft.com/...?1332834022015
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/micr...?1342176242062
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/micr...?1342109267734
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/ge...sh/swflash.cab
O16 - DPF: {DAF7E6E6-D53A-439A-B28D-12271406B8A9} (RIM AxLoader) - http://mobileapps.blackberry.com/dev...e/AxLoader.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O16 - DPF: {E77F23EB-E7AB-4502-8F37-247DBAF1A147} (Windows Live Hotmail Photo Upload Tool) - http://gfx2.hotmail.com/mail/w4/pr01...l/MSNPUpld.cab
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
O20 - AppInit_DLLs:
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\WINDOWS\system32\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service: Application Updater - Spigot, Inc. - C:\Program Files\Application Updater\ApplicationUpdater.exe
O23 - Service: Kaspersky Anti-Virus Service (AVP) - Kaspersky Lab ZAO - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2012\avp.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: NBService - Nero AG - C:\Program Files\Nero\Nero 7\Nero BackItUp\NBService.exe
O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
O23 - Service: Rapport Management Service (RapportMgmtService) - Trusteer Ltd. - C:\Program Files\Trusteer\Rapport\bin\RapportMgmtService.exe
O23 - Service: SupportSoft RemoteAssist - SupportSoft, Inc. - C:\Program Files\Common Files\supportsoft\bin\ssrc.exe
O23 - Service: SupportSoft Repair Service (ukpostoffice) (tgsrvc_ukpostoffice) - SupportSoft, Inc. - C:\Program Files\postoffice\bin\tgsrvc.exe
--
End of file - 12796 bytes
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Tonytipp Tonytipp is offline
Computer Specs
Member with 27 posts.
THREAD STARTER
 
Join Date: May 2011
15-Jul-2012, 05:27 AM #13
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 8.0.6001.18702
Run by user at 11:21:01 on 2012-07-15
Microsoft Windows XP Professional 5.1.2600.3.1252.44.1033.18.1014.112 [GMT 1:00]
.
AV: Kaspersky Internet Security *Enabled/Updated* {2C4D4BC6-0793-4956-A9F9-E252435469C0}
AV: Microsoft Security Essentials *Disabled/Updated* {BCF43643-A118-4432-AEDE-D861FCBCFCDF}
FW: Kaspersky Internet Security *Enabled*
.
============== Running Processes ===============
.
C:\WINDOWS\system32\svchost -k DcomLaunch
C:\WINDOWS\system32\svchost -k rpcss
C:\Program Files\Trusteer\Rapport\bin\RapportMgmtService.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k NetworkService
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\Application Updater\ApplicationUpdater.exe
C:\program files\real\realplayer\update\realsched.exe
C:\Program Files\Common Files\Spigot\Search Settings\SearchSettings.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2012\avp.exe
C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2012\avp.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Windows Desktop Search\WindowsSearch.exe
C:\Program Files\Microsoft\BingBar\BBSvc.EXE
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\postoffice\bin\tgsrvc.exe
C:\WINDOWS\system32\SearchIndexer.exe
C:\Program Files\Trusteer\Rapport\bin\RapportService.exe
C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Common Files\Ahead\Lib\NMIndexStoreSvr.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2012\klwtblfs.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\user\Desktop\HijackThis.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\WINDOWS\system32\SearchProtocolHost.exe
C:\WINDOWS\system32\SearchFilterHost.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe
.
============== Pseudo HJT Report ===============
.
uWindow Title = Internet Explorer, optimized for Bing and MSN
uSearchURL,(Default) = hxxp://uk.search.yahoo.com/search?fr=mcafee&p=%s%s
uURLSearchHooks: IObit Toolbar: {0bda0769-fd72-49f4-9266-e1fb004f4d8f} - c:\program files\iobit toolbar\ie\6.0\iobitToolbarIE.dll
uURLSearchHooks: H - No File
BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File
BHO: IObit Toolbar: {0bda0769-fd72-49f4-9266-e1fb004f4d8f} - c:\program files\iobit toolbar\ie\6.0\iobitToolbarIE.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: RealPlayer Download and Record Plugin for Internet Explorer: {3049c3e9-b461-4bc5-8870-4c09146192ca} - c:\documents and settings\all users\application data\real\realplayer\browserrecordplugin\ie\rpbrowserrecordplugin.dll
BHO: IEVkbdBHO Class: {59273ab4-e7d3-40f9-a1a8-6fa9cca1862c} - c:\program files\kaspersky lab\kaspersky internet security 2012\ievkbd.dll
BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - c:\program files\microsoft\search enhancement pack\search helper\SearchHelper.dll
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
BHO: Java(tm) Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.7.7227.1100\swg.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: FilterBHO Class: {e33cf602-d945-461a-83f0-819f76a199f8} - c:\program files\kaspersky lab\kaspersky internet security 2012\klwtbbho.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: {c2d64ff7-0ab8-4263-89c9-ea3b0f8f050c} - No File
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
TB: IObit Toolbar: {0bda0769-fd72-49f4-9266-e1fb004f4d8f} - c:\program files\iobit toolbar\ie\6.0\iobitToolbarIE.dll
TB: {D4027C7F-154A-4066-A1AD-4243D8127440} - No File
TB: {21FA44EF-376D-4D53-9B0F-8A89D3229068} - No File
EB: {8C6D5EB9-01BB-42E5-8189-9B925188C421} - No File
EB: {FD402CC8-94A4-4072-BAD0-3E7D521BC7B8} - No File
EB: &Research: {ff059e31-cc5a-4e2e-bf3b-96e929d65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
uRun: [CTFMON.EXE] c:\windows\system32\ctfmon.exe
uRun: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "c:\program files\common files\ahead\lib\NMBgMonitor.exe"
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [SoundMAXPnP] c:\program files\analog devices\core\smax4pnp.exe
mRun: [NeroFilterCheck] c:\program files\common files\ahead\lib\NeroCheck.exe
mRun: [GrooveMonitor] "c:\program files\microsoft office\office12\GrooveMonitor.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [TkBellExe] "c:\program files\real\realplayer\update\realsched.exe" -osboot
mRun: [<NO NAME>]
mRun: [SearchSettings] "c:\program files\common files\spigot\search settings\SearchSettings.exe"
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [AVP] "c:\program files\kaspersky lab\kaspersky internet security 2012\avp.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
dRun: [CTFMON.EXE] c:\windows\system32\CTFMON.EXE
dRun: [DWQueuedReporting] "c:\progra~1\common~1\micros~1\dw\dwtrig20.exe" -t
dRunOnce: [nltide_3] rundll32 advpack.dll,LaunchINFSectionEx nLite.inf,C,,4,N
StartupFolder: c:\docume~1\user\startm~1\programs\startup\BBCIPL~1.LNK -
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\window~1.lnk - c:\program files\windows desktop search\WindowsSearch.exe
IE: Add to Anti-Banner - c:\program files\kaspersky lab\kaspersky internet security 2012\ie_banner_deny.htm
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: {53F6FCCD-9E22-4d71-86EA-6E43136192AB}
IE: {925DAB62-F9AC-4221-806A-057BFB1014AA}
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll
IE: {4248FE82-7FCB-46AC-B270-339F08212110} - {4248FE82-7FCB-46AC-B270-339F08212110} - c:\program files\kaspersky lab\kaspersky internet security 2012\ievkbd.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
IE: {CCF151D8-D089-449F-A5A4-D9909053F20F} - {CCF151D8-D089-449F-A5A4-D9909053F20F} - c:\program files\kaspersky lab\kaspersky internet security 2012\klwtbbho.dll
Trusted Zone: microsoft.com\support
DPF: {02BCC737-B171-4746-94C9-0D8A0B2C0089} - hxxp://office.microsoft.com/sites/production/ieawsdc32.cab
DPF: {138E6DC9-722B-4F4B-B09D-95D191869696} - hxxp://www.bebo.com/files/BeboUploader.5.8.05.cab
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://download.microsoft.com/download/E/5/6/E5611B10-0D6D-4117-8430-A67417AA88CD/LegitCheckControl.cab
DPF: {5AE58FCF-6F6A-49B2-B064-02492C66E3F4} - hxxp://catalog.update.microsoft.com/v7/site/ClientControl/en/x86/MuCatalogWebControl.cab?1332834022015
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1342176242062
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1342109267734
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_33-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0033-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_33-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_33-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
DPF: {DAF7E6E6-D53A-439A-B28D-12271406B8A9} - hxxp://mobileapps.blackberry.com/devicesoftware/AxLoader.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
DPF: {E77F23EB-E7AB-4502-8F37-247DBAF1A147} - hxxp://gfx2.hotmail.com/mail/w4/pr01/photouploadcontrol/MSNPUpld.cab
TCP: DhcpNameServer = 192.168.0.1
TCP: Interfaces\{ED640493-B22B-42A8-A4A9-5CDCADD1E19C} : DhcpNameServer = 192.168.0.1
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\program files\microsoft office\office12\GrooveSystemServices.dll
Notify: igfxcui - igfxdev.dll
Notify: klogon - c:\windows\system32\klogon.dll
AppInit_DLLs:
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: Windows Desktop Search Namespace Manager: {56f9679e-7826-4c84-81f3-532071a8bcc5} - c:\program files\windows desktop search\MSNLNamespaceMgr.dll
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
.
============= SERVICES / DRIVERS ===============
.
R0 KL1;kl1;c:\windows\system32\drivers\kl1.sys [2011-3-4 133208]
R0 RapportKELL;RapportKELL;c:\windows\system32\drivers\RapportKELL.sys [2012-6-8 65720]
R1 kl2;kl2;c:\windows\system32\drivers\kl2.sys [2011-3-4 11352]
R1 KLIF;Kaspersky Lab Driver;c:\windows\system32\drivers\klif.sys [2012-7-11 565552]
R1 RapportCerberus_34302;RapportCerberus_34302;c:\documents and settings\all users\application data\trusteer\rapport\store\exts\rapportcerberus\34302\RapportCerberus32_34 302.sys [2011-12-18 228208]
R1 RapportEI;RapportEI;c:\program files\trusteer\rapport\bin\RapportEI.sys [2012-6-8 71480]
R1 RapportPG;RapportPG;c:\program files\trusteer\rapport\bin\RapportPG.sys [2012-6-8 166840]
R2 Application Updater;Application Updater;c:\program files\application updater\ApplicationUpdater.exe [2012-6-27 791488]
R2 AVP;Kaspersky Anti-Virus Service;c:\program files\kaspersky lab\kaspersky internet security 2012\avp.exe [2011-4-24 202296]
R2 BBSvc;Bing Bar Update Service;c:\program files\microsoft\bingbar\BBSvc.EXE [2011-10-21 196176]
R2 RapportMgmtService;Rapport Management Service;c:\program files\trusteer\rapport\bin\RapportMgmtService.exe [2012-6-8 976728]
R2 tgsrvc_ukpostoffice;SupportSoft Repair Service (ukpostoffice);c:\program files\postoffice\bin\tgsrvc.exe [2007-8-29 148768]
R3 klim5;Kaspersky Anti-Virus NDIS Filter;c:\windows\system32\drivers\klim5.sys [2011-3-10 34608]
R3 klmouflt;Kaspersky Lab KLMOUFLT;c:\windows\system32\drivers\klmouflt.sys [2009-11-2 19472]
R3 RapportIaso;RapportIaso;c:\documents and settings\all users\application data\trusteer\rapport\store\exts\rapportms\39624\RapportIaso.sys [2012-5-28 21520]
S2 BBUpdate;BBUpdate;c:\program files\microsoft\bingbar\SeaPort.EXE [2011-10-13 249648]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2012-6-15 116648]
S3 AdobeFlashPlayerUpdateSvc;Adobe Flash Player Update Service;c:\windows\system32\macromed\flash\FlashPlayerUpdateService.exe [2012-6-6 250056]
S3 cpuz132;cpuz132;\??\c:\docume~1\user\locals~1\temp\cpuz132\cpuz132_x32.sys --> c:\docume~1\user\locals~1\temp\cpuz132\cpuz132_x32.sys [?]
S3 gupdatem;Google Update Service (gupdatem);c:\program files\google\update\GoogleUpdate.exe [2012-6-15 116648]
S3 MatSvc;Microsoft Automated Troubleshooting Service;c:\program files\microsoft fix it center\Matsvc.exe [2011-6-13 267568]
S3 WinRM;Windows Remote Management (WS-Management);c:\windows\system32\svchost.exe -k WINRM [2004-8-3 14336]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v040 0.exe [2010-3-18 753504]
.
=============== Created Last 30 ================
.
2012-07-14 05:45:30 -------- d-----w- c:\documents and settings\user\local settings\application data\ApplicationHistory
2012-07-13 13:27:27 -------- d-----w- c:\windows\MATS
2012-07-13 13:27:25 -------- d-----w- c:\program files\Microsoft Fix it Center
2012-07-13 12:19:30 -------- d-----w- c:\windows\system32\URTTEMP
2012-07-13 11:23:13 -------- d-----w- c:\windows\system32\winrm
2012-07-13 11:22:56 -------- dc-h--w- c:\windows\$968930Uinstall_KB968930$
2012-07-12 19:05:45 -------- d-----w- c:\documents and settings\user\application data\PC Cleaners
2012-07-12 19:05:34 -------- d-----w- c:\documents and settings\user\application data\PCPro
2012-07-12 19:05:31 4269368 ----a-w- c:\windows\uninst.exe
2012-07-12 19:05:27 -------- d-----w- c:\documents and settings\all users\application data\PC1Data
2012-07-12 15:49:13 -------- d-----w- c:\program files\CCleaner
2012-07-11 09:32:38 115369 ----a-w- c:\windows\system32\drivers\klin.dat
2012-07-11 09:32:37 97961 ----a-w- c:\windows\system32\drivers\klick.dat
2012-07-11 09:30:28 -------- d-----w- c:\program files\Kaspersky Lab
2012-07-11 09:30:27 -------- d-----w- c:\documents and settings\all users\application data\Kaspersky Lab
2012-07-11 08:36:21 -------- d--h--w- C:\kleaner.tmp
2012-07-08 15:36:08 73728 ----a-w- c:\windows\system32\javacpl.cpl
2012-07-08 15:36:08 476936 ----a-w- c:\windows\system32\npdeployJava1.dll
2012-07-02 16:21:06 -------- d-----w- c:\documents and settings\user\application data\Search Settings
2012-07-02 16:20:55 -------- d-----w- c:\program files\Application Updater
2012-07-02 16:20:54 -------- d-----w- c:\program files\IObit Toolbar
2012-07-02 16:20:54 -------- d-----w- c:\program files\common files\Spigot
.
==================== Find3M ====================
.
2012-07-11 20:25:18 70344 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2012-07-11 20:25:18 426184 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2012-07-08 15:35:48 472840 ----a-w- c:\windows\system32\deployJava1.dll
2012-06-13 13:19:59 1866112 ----a-w- c:\windows\system32\win32k.sys
2012-06-08 20:42:28 65720 ----a-w- c:\windows\system32\drivers\RapportKELL.sys
2012-06-05 15:50:25 1372672 ----a-w- c:\windows\system32\msxml6.dll
2012-06-05 15:50:25 1172480 ----a-w- c:\windows\system32\msxml3.dll
2012-06-04 16:35:26 222448 ----a-w- c:\windows\system32\muweb.dll
2012-06-04 04:32:08 152576 ----a-w- c:\windows\system32\schannel.dll
2012-06-02 14:19:44 22040 ----a-w- c:\windows\system32\wucltui.dll.mui
2012-06-02 14:19:38 219160 ----a-w- c:\windows\system32\wuaucpl.cpl
2012-06-02 14:19:38 15384 ----a-w- c:\windows\system32\wuaucpl.cpl.mui
2012-06-02 14:19:34 15384 ----a-w- c:\windows\system32\wuapi.dll.mui
2012-06-02 14:19:30 17944 ----a-w- c:\windows\system32\wuaueng.dll.mui
2012-06-02 14:18:58 275696 ----a-w- c:\windows\system32\mucltui.dll
2012-06-02 14:18:58 17136 ----a-w- c:\windows\system32\mucltui.dll.mui
2012-05-31 13:22:09 599040 ----a-w- c:\windows\system32\crypt32.dll
2012-05-22 10:06:02 348160 ----a-w- c:\windows\system32\msvcr71.dll
2012-05-22 10:06:00 499712 ----a-w- c:\windows\system32\msvcp71.dll
2012-05-16 15:08:26 916992 ----a-w- c:\windows\system32\wininet.dll
2012-05-11 14:42:33 43520 ------w- c:\windows\system32\licmgr10.dll
2012-05-11 14:42:33 1469440 ------w- c:\windows\system32\inetcpl.cpl
2012-05-11 11:38:02 385024 ------w- c:\windows\system32\html.iec
2012-05-04 13:16:13 2148352 ----a-w- c:\windows\system32\ntoskrnl.exe
2012-05-04 12:32:19 2026496 ----a-w- c:\windows\system32\ntkrnlpa.exe
2012-05-02 13:46:36 139656 ----a-w- c:\windows\system32\drivers\rdpwd.sys
Tonytipp's Avatar
Tonytipp Tonytipp is offline
Computer Specs
Member with 27 posts.
THREAD STARTER
 
Join Date: May 2011
15-Jul-2012, 05:29 AM #14
Tonytipp's Avatar
Tonytipp Tonytipp is offline
Computer Specs
Member with 27 posts.
THREAD STARTER
 
Join Date: May 2011
15-Jul-2012, 05:39 AM #15
I trust that I have followed your instructions correctly.
Tonytipp
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