Advertisement
Advertisement
 Search | |
| |
15-Jul-2012, 07:09 PM
#1 | ||||||
| No internet connection after malware removal, please help I removed a malware and eversince, i am not able to connect to the internet. I tried everything described in the internet to get connectivity back nut not successful. Can you please help. Below is the results from running MTB and Farbar. MTB results: ____________________________ MiniToolBox by Farbar Version: 15-07-2012 Ran by pearl (administrator) on 15-07-2012 at 18:04:19 Microsoft® Windows Vista™ Home Premium Service Pack 1 (X64) Boot Mode: Normal *************************************************************************** ========================= IE Proxy Settings: ============================== Proxy is not enabled. No Proxy Server is set. ========================= FF Proxy Settings: ============================== ========================= Hosts content: ================================= ::1 localhost 127.0.0.1 localhost ========================= IP Configuration: ================================ Marvell Yukon 88E8071 PCI-E Gigabit Ethernet Controller = Local Area Connection (Connected) # ---------------------------------- # IPv4 Configuration # ---------------------------------- pushd interface ipv4 reset set global icmpredirects=enabled popd # End of IPv4 configuration Windows IP Configuration Host Name . . . . . . . . . . . . : pearl-PC Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Hybrid IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No Ethernet adapter Local Area Connection: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Marvell Yukon 88E8071 PCI-E Gigabit Ethernet Controller Physical Address. . . . . . . . . : 00-22-68-63-61-FE DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Link-local IPv6 Address . . . . . : fe80::f1cc:7dfe:ac1f:8a29%14(Preferred) Autoconfiguration IPv4 Address. . : 169.254.138.41(Preferred) Subnet Mask . . . . . . . . . . . : 255.255.0.0 Default Gateway . . . . . . . . . : DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1 fec0:0:0:ffff::2%1 fec0:0:0:ffff::3%1 NetBIOS over Tcpip. . . . . . . . : Enabled Tunnel adapter Local Area Connection* 7: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Microsoft ISATAP Adapter Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes Server: UnKnown Address: fec0:0:0:ffff::1 Ping request could not find host google.com. Please check the name and try again. Server: UnKnown Address: fec0:0:0:ffff::1 Ping request could not find host yahoo.com. Please check the name and try again. Server: UnKnown Address: fec0:0:0:ffff::1 Ping request could not find host bleepingcomputer.com. Please check the name and try again. Pinging 127.0.0.1 with 32 bytes of data: General failure. General failure. Ping statistics for 127.0.0.1: Packets: Sent = 2, Received = 0, Lost = 2 (100% loss), =========================================================================== Interface List 14 ...00 22 68 63 61 fe ...... Marvell Yukon 88E8071 PCI-E Gigabit Ethernet Controller 1 ........................... Software Loopback Interface 1 17 ...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter =========================================================================== IPv4 Route Table =========================================================================== Active Routes: Network Destination Netmask Gateway Interface Metric 127.0.0.0 255.0.0.0 On-link 127.0.0.1 306 127.0.0.1 255.255.255.255 On-link 127.0.0.1 306 127.255.255.255 255.255.255.255 On-link 127.0.0.1 306 169.254.0.0 255.255.0.0 On-link 169.254.138.41 276 169.254.138.41 255.255.255.255 On-link 169.254.138.41 276 169.254.255.255 255.255.255.255 On-link 169.254.138.41 276 224.0.0.0 240.0.0.0 On-link 127.0.0.1 306 224.0.0.0 240.0.0.0 On-link 169.254.138.41 276 255.255.255.255 255.255.255.255 On-link 127.0.0.1 306 255.255.255.255 255.255.255.255 On-link 169.254.138.41 276 =========================================================================== Persistent Routes: None IPv6 Route Table =========================================================================== Active Routes: If Metric Network Destination Gateway 1 306 ::1/128 On-link 14 276 fe80::/64 On-link 14 276 fe80::f1cc:7dfe:ac1f:8a29/128 On-link 1 306 ff00::/8 On-link 14 276 ff00::/8 On-link =========================================================================== Persistent Routes: None ========================= Winsock entries ===================================== Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [48128] (Microsoft Corporation) Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [50176] (Microsoft Corporation) Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [62464] (Microsoft Corporation) Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [62464] (Microsoft Corporation) Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation) Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [19968] (Microsoft Corporation) Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation) Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation) Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation) Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation) Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation) Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation) Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation) Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation) Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation) Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation) x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [61440] (Microsoft Corporation) x64-Catalog5 02 C:\Windows\System32\napinsp.dll [62976] (Microsoft Corporation) x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [78848] (Microsoft Corporation) x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [78848] (Microsoft Corporation) x64-Catalog5 05 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation) x64-Catalog5 06 C:\Windows\System32\winrnr.dll [27648] (Microsoft Corporation) x64-Catalog9 01 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation) x64-Catalog9 02 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation) x64-Catalog9 03 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation) x64-Catalog9 04 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation) x64-Catalog9 05 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation) x64-Catalog9 06 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation) x64-Catalog9 07 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation) x64-Catalog9 08 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation) x64-Catalog9 09 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation) x64-Catalog9 10 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation) ========================= Event log errors: =============================== Application errors: ================== Error: (07/15/2012 05:58:12 PM) (Source: WinMgmt) (User: ) Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003 Error: (07/15/2012 05:56:51 PM) (Source: EventSystem) (User: ) Description: 80070005EventSystem.EventSubscription{CEB8B221-89C5-41A8-98CE-79B413BF150B}-{00000000-0000-0000-0000-000000000000}-{00000000-0000-0000-0000-000000000000} Error: (07/15/2012 05:50:59 PM) (Source: WinMgmt) (User: ) Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003 Error: (07/15/2012 05:50:44 PM) (Source: SideBySide) (User: ) Description: Activation context generation failed for "msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0" 1". Dependent Assembly msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0" could not be found. Please use sxstrace.exe for detailed diagnosis. Error: (07/15/2012 05:50:44 PM) (Source: SideBySide) (User: ) Description: Activation context generation failed for "msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0" 1". Dependent Assembly msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0" could not be found. Please use sxstrace.exe for detailed diagnosis. Error: (07/15/2012 05:50:44 PM) (Source: SideBySide) (User: ) Description: Activation context generation failed for "msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0" 1". Dependent Assembly msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0" could not be found. Please use sxstrace.exe for detailed diagnosis. Error: (07/15/2012 05:50:44 PM) (Source: SideBySide) (User: ) Description: Activation context generation failed for "msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0" 1". Dependent Assembly msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0" could not be found. Please use sxstrace.exe for detailed diagnosis. Error: (07/15/2012 05:46:35 PM) (Source: EventSystem) (User: ) Description: 80070005EventSystem.EventSubscription{CEB8B221-89C5-41A8-98CE-79B413BF150B}-{00000000-0000-0000-0000-000000000000}-{00000000-0000-0000-0000-000000000000} Error: (07/15/2012 05:22:28 PM) (Source: SideBySide) (User: ) Description: Activation context generation failed for "msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0" 1". Dependent Assembly msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0" could not be found. Please use sxstrace.exe for detailed diagnosis. Error: (07/15/2012 05:22:28 PM) (Source: SideBySide) (User: ) Description: Activation context generation failed for "msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0" 1". Dependent Assembly msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0" could not be found. Please use sxstrace.exe for detailed diagnosis. System errors: ============= Error: (07/15/2012 05:58:44 PM) (Source: Service Control Manager) (User: ) Description: NDIS6.0 Miniport Driver for Marvell Yukon Ethernet Controller%%1058 Error: (07/15/2012 05:58:44 PM) (Source: Service Control Manager) (User: ) Description: Microsoft IPv6 Tunnel Miniport Adapter Driver%%1058 Error: (07/15/2012 05:58:44 PM) (Source: Service Control Manager) (User: ) Description: Microsoft Tun Miniport Adapter Driver%%1058 Error: (07/15/2012 05:58:44 PM) (Source: Service Control Manager) (User: ) Description: Intel(R) PRO/1000 NDIS 6 Adapter Driver%%1058 Error: (07/15/2012 05:58:24 PM) (Source: Service Control Manager) (User: ) Description: Akamai NetSession Interface110001Restart the service Error: (07/15/2012 05:58:24 PM) (Source: Service Control Manager) (User: ) Description: HP CUE DeviceDiscovery Service1 Error: (07/15/2012 05:58:12 PM) (Source: Service Control Manager) (User: ) Description: int15%%31 Error: (07/15/2012 05:57:54 PM) (Source: HTTP) (User: ) Description: \Device\Http\ReqQueueKerberos Error: (07/15/2012 05:52:39 PM) (Source: Service Control Manager) (User: ) Description: Akamai NetSession Interface110001Restart the service Error: (07/15/2012 05:52:38 PM) (Source: Service Control Manager) (User: ) Description: HP CUE DeviceDiscovery Service Microsoft Office Sessions: ========================= Error: (07/15/2012 05:58:12 PM) (Source: WinMgmt)(User: ) Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003 Error: (07/15/2012 05:56:51 PM) (Source: EventSystem)(User: ) Description: 80070005EventSystem.EventSubscription{CEB8B221-89C5-41A8-98CE-79B413BF150B}-{00000000-0000-0000-0000-000000000000}-{00000000-0000-0000-0000-000000000000} Error: (07/15/2012 05:50:59 PM) (Source: WinMgmt)(User: ) Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003 Error: (07/15/2012 05:50:44 PM) (Source: SideBySide)(User: ) Description: msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0"C:\Wi ndows\Installer\{67E03279-F703-408F-B4BF-46B5FC8D70CD}\WksWP.exe Error: (07/15/2012 05:50:44 PM) (Source: SideBySide)(User: ) Description: msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0"C:\Wi ndows\Installer\{67E03279-F703-408F-B4BF-46B5FC8D70CD}\wksss.exe Error: (07/15/2012 05:50:44 PM) (Source: SideBySide)(User: ) Description: msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0"C:\Wi ndows\Installer\{67E03279-F703-408F-B4BF-46B5FC8D70CD}\wksdb.exe Error: (07/15/2012 05:50:44 PM) (Source: SideBySide)(User: ) Description: msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0"C:\Wi ndows\Installer\{67E03279-F703-408F-B4BF-46B5FC8D70CD}\WksCal.exe Error: (07/15/2012 05:46:35 PM) (Source: EventSystem)(User: ) Description: 80070005EventSystem.EventSubscription{CEB8B221-89C5-41A8-98CE-79B413BF150B}-{00000000-0000-0000-0000-000000000000}-{00000000-0000-0000-0000-000000000000} Error: (07/15/2012 05:22:28 PM) (Source: SideBySide)(User: ) Description: msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0"C:\Wi ndows\Installer\{67E03279-F703-408F-B4BF-46B5FC8D70CD}\WksWP.exe Error: (07/15/2012 05:22:28 PM) (Source: SideBySide)(User: ) Description: msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0"C:\Wi ndows\Installer\{67E03279-F703-408F-B4BF-46B5FC8D70CD}\wksss.exe =========================== Installed Programs ============================ 64 Bit HP CIO Components Installer (Version: 7.2.8) Adobe Flash Player 11 ActiveX 64-bit (Version: 11.2.202.235) Agere Systems PCI-SV92PP Soft Modem AIO_CDB_ToolboxIni64 (Version: 82.0.242.000) Akamai NetSession Interface Apple Mobile Device Support (Version: 5.1.1.4) ATI Catalyst Install Manager (Version: 3.0.685.0) ccc-utility64 (Version: 2008.0722.2135.36815) ccCommon64 (Version: 107.0.5.5) GearDrvs (Version: 5.0.0.2) GoToMeeting 5.1.0.880 (Version: 5.1.0.880) HP Customer Participation Program 8.0 (Version: 8.0) HP Imaging Device Functions 8.0 (Version: 8.0) HP OCR Software 8.0 (Version: 8.0) HP Photosmart 5510 series Basic Device Software (Version: 24.0.342.0) HP Photosmart 5510 series Product Improvement Study (Version: 24.0.342.0) HP Photosmart, Officejet, PSC and Deskjet All-In-One Driver Software 8.0.B (Version: 8.0) HP Solution Center 8.0 (Version: 8.0) iCloud (Version: 1.1.0.40) iTunes (Version: 10.6.1.7) Microsoft .NET Framework 3.5 SP1 Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729) Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319) Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053 (Version: 8.0.50727.4053) Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.50727.42) Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.56336) Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000) MobileMe Control Panel (Version: 3.1.8.0) runtime64 (Version: 1.0.0) SPBBC 64bit (Version: 107.1.0.15) SpyHunter (Version: 4.9.10.3956) Symantec Real Time Storage Protection Component (x64) (Version: 10.2.3.9) SymNet x64 (Version: 8.0.3.4) ========================= Devices: ================================ Name: Teredo Tunneling Pseudo-Interface Description: Microsoft Tun Miniport Adapter Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318} Manufacturer: Microsoft Service: tunmp Problem: : This device is disabled. (Code 22) Resolution: In Device Manager, click "Action", and then click "Enable Device". This starts the Enable Device wizard. Follow the instructions. ========================= Memory info: =================================== Percentage of memory in use: 42% Total physical RAM: 3838.27 MB Available physical RAM: 2206.61 MB Total Pagefile: 7863.07 MB Available Pagefile: 5926.97 MB Total Virtual: 4095.88 MB Available Virtual: 3992.74 MB ========================= Partitions: ===================================== 1 Drive c: (OS) (Fixed) (Total:586.4 GB) (Free:150.45 GB) NTFS 2 Drive d: (HP PS5510) (CDROM) (Total:0.26 GB) (Free:0 GB) CDFS 7 Drive i: () (Removable) (Total:0.24 GB) (Free:0.2 GB) FAT ========================= Users: ======================================== User accounts for \\PEARL-PC Administrator Guest pearl **** End of log **** FARBAR Results ________________ Farbar Service Scanner Version: 08-07-2012 Ran by pearl (administrator) on 15-07-2012 at 18:06:59 Running from "C:\Users\pearl\Desktop" Microsoft® Windows Vista™ Home Premium Service Pack 1 (X64) Boot Mode: Normal **************************************************************** Internet Services: ============ Connection Status: ============== Attempt to access Local Host IP returned error: Localhost is blocked: Other errors There is no connection to network. Google IP is accessible. Attempt to access Google.com returned error: Other errors Yahoo IP is accessible. Attempt to access Yahoo.com returned error: Other errors Windows Firewall: ============= Firewall Disabled Policy: ================== [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameter s\FirewallPolicy\PublicProfile] "EnableFirewall"=DWORD:0 System Restore: ============ System Restore Disabled Policy: ======================== Security Center: ============ Windows Update: ============ Windows Autoupdate Disabled Policy: ============================ File Check: ======== C:\Windows\System32\nsisvc.dll => MD5 is legit C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit C:\Windows\System32\dhcpcsvc.dll => MD5 is legit C:\Windows\System32\drivers\afd.sys => MD5 is legit C:\Windows\System32\drivers\tdx.sys => MD5 is legit C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit C:\Windows\System32\dnsrslvr.dll => MD5 is legit C:\Windows\System32\mpssvc.dll => MD5 is legit C:\Windows\System32\bfe.dll => MD5 is legit C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit C:\Windows\System32\SDRSVC.dll => MD5 is legit C:\Windows\System32\vssvc.exe => MD5 is legit C:\Windows\System32\wscsvc.dll => MD5 is legit C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit C:\Windows\System32\wuaueng.dll [2011-02-19 16:59] - [2009-08-06 21:24] - 2424024 ____A (Microsoft Corporation) FB3796754FE00F0BDC87A36F164A5F4D C:\Windows\System32\qmgr.dll => MD5 is legit C:\Windows\System32\es.dll => MD5 is legit C:\Windows\System32\cryptsvc.dll => MD5 is legit C:\Windows\System32\svchost.exe => MD5 is legit C:\Windows\System32\rpcss.dll => MD5 is legit **** End of log **** |
16-Jul-2012, 02:03 PM
#2 | |||||||
| would you do a tcp/ipstack repair - see below and also show the status of the following services - see below what firewall / security suite is on the pc the virus may still be present on the PC ------------------------------------------------------------------------ TCP/IP stack repair options for use with Vista/Windows 7 Start, Programs\Accessories and right click on Command Prompt, select "Run as Administrator" to open a command prompt. Note: Type only the text in bold for the following commands. Reset WINSOCK entries to installation defaults: netsh winsock reset catalog Reset IPv4 TCP/IP stack to installation defaults. netsh int ipv4 reset reset.log and press enter Reset IPv6 TCP/IP stack to installation defaults. netsh int ipv6 reset reset.log and press enter Reboot the machine. If you receive the message The requested operation requires elevation. Then please open the command prompt as administrator - as requested above Start, Programs\Accessories and right click on Command Prompt, select "Run as Administrator" to open a command prompt. Please note and post back - if you receive the message Access is Denied Post back the results here - we need to know these commands worked correctly rightclick in the box select all enter control key + C key - to copy then reply here and control key + V to paste Details also here http://support.microsoft.com/kb/299357 ------------------------------------------------------------------------ ------------------------------------------------------------------------ Services We would like to see some status information for each of the services listed below to do this goto Start> {Run in XP} {Search box in Vista/W7}> CMD to open a DOS window and type: SERVICES.MSC OR Control Panel> Administrative Tools> Services> then for each of the servies listed below - Please post back the following status information - If the service is Started/Stopped and If the service is Automatic/Manual
If a service is not running, right click on the service then click on properties and now check the dependencies. Check each of the dependencies and see which one is preventing the service from running.
__________________ Please let us know what the final solution was to any problem posted |
16-Jul-2012, 06:19 PM
#3 | ||||||
| Here is the data you requested. I am running McAfee, no virus found. I also has spyhunter for spyware. I did all you asked, but still no internet connection. What else can i look at? reset log Microsoft Windows [Version 6.0.6001] Copyright (c) 2006 Microsoft Corporation. All rights reserved. C:\Windows\system32>netsh winsock reset catalog Sucessfully reset the Winsock Catalog. You must restart the computer in order to complete the reset. C:\Windows\system32>netsh int ipv4 reset reset.log Reseting Echo Request, OK! Reseting Global, OK! Reseting Interface, OK! A reboot is required to complete this action. C:\Windows\system32>netsh int ipv6 reset reset.log Reseting Echo Request, OK! A reboot is required to complete this action. C:\Windows\system32> Services log COM+ Event System (for WZC issues) started automatic Computer Browser started automatic DHCP Client started automatic DNS Client started automatic Network Connections started Manual Network Location Awareness started automatic Remote Procedure Call (RPC) started automatic Server started automatic TCP/IP Netbios helper started automatic Wireless Zero Configuration (XP wireless configurations only) no wirless card, not applicaable WLAN AutoConfig (Windows 7 & Vista wireless configurations only) no wilress card, not applicable Workstation started automatic |
17-Jul-2012, 12:14 AM
#4 | ||||||
| Instructions in link below for changing DNs server. http://www.computerhope.com/issues/ch001161.htm Change your dns to the below. Preferred DNs 208.67.222.222 Alternate dns 208.67.220.220 Open your device manager hit the start button then right click on computer then select properties then select device manager. In device manager, click the View menu and select Show hidden devices Then hit view again and select devices by connection. Then scroll down right click and uninstall the drivers listed below,dont worry these will be reinstalled upon reboot by windows. Ancillary Function driver for Winsock Net BT Http Net Io Legacy Support Driver Tcp/ip Protical Driver Tcp/ip Registry Compatibility NSI proxy Service Each of these files will request a rebot after uninstall wait until the last one to reboot. run the mcafee removal tool and reboot. http://majorgeeks.com/downloadget.ph...4f95b4c72f1b9e Download TCP optimizer then under choose settings put a tick next to optimal then select apply changes and reboot . http://www.speedguide.net/downloads.php Download the internet repair tool check all boxes run it and reboot when prompted. http://majorgeeks.com/downloadget.ph...f942b034a8b48c |
17-Jul-2012, 12:51 AM
#5 | ||||||
| I did everything you asked me to do, however still no network connection. it is not the router because i can connect another computer to it and access internet. Anything else I should try? |
17-Jul-2012, 01:13 AM
#6 | ||||||
| Create a new user and see if you can connect. http://windows.microsoft.com/en-us/w...a-user-account http://www.vistax64.com/tutorials/93...nt-create.html |
17-Jul-2012, 02:10 AM
#8 | |||||||
| i suspect the virus is still on the pc - would you read the following link at reply with the requested logs http://forums.techguy.org/virus-othe...e-posting.html |
21-Jul-2012, 04:07 PM
#9 | ||||||
| Attached are the logs you requested. I did not run GMER since i have a 64 bit machine. I still don have connectivity and would appreciate any help you can give me. < EDIT by etaf moderator - to post logs into a reply > ATTACH LOG Quote:
Quote:
HIJACKTHIS LOG Quote:
Last edited by etaf; 21-Jul-2012 at 04:28 PM.. |
21-Jul-2012, 04:24 PM
#10 | |||||||
| i have moved you thread to the virus forum also the logs need to be posted into a reply - which i will edit and do for you it may take 48 hours to get a reply - if you do not get a reply after that time - just reply with the word "bump" that will take this thread to the top of the forum again
__________________ Please let us know what the final solution was to any problem posted |
Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.
If you're not already familiar with forums, watch our Welcome Guide to get started.
| |
| Currently Active Users Viewing This Thread: 1 (0 members and 1 guests) | |
| Thread Tools | |
| |
