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Can't get rid of Bug's in Malwarebytes Anti spyware.

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hisbeauty4ashes's Avatar
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09-Aug-2012, 10:56 PM #1
Can't get rid of Bug's in Malwarebytes Anti spyware.
Hi all. I have windows Vista Premium 32 bit Hp Laptop. My Malwarebytes spotted four bugs but every time I go to take action it freezes up. I tried to get rid of them three times but every time like I said it freezes up on me.When I try to get on facebook my screen goes crazy and it is all distorted. Strange.

Is there another way to get rid of these bugs??

Okay I tried to do Hijack this but for some reason it wont go to notepad so I have to take three pictures so you could look at it. So please look below a the picks.

Thanks
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Last edited by hisbeauty4ashes; 10-Aug-2012 at 12:26 AM..
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dvk01   (Derek) dvk01 is offline dvk01 is authorized to help remove malware.
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10-Aug-2012, 04:47 AM #2
what bugs have you got
post the mbam report so we can see
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10-Aug-2012, 09:20 AM #3
Here is a Snap shot for MBM.

Thanks for any help you can provide. My FB has a bug not sure how it got there. Weird stuff. lol
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dvk01   (Derek) dvk01 is offline dvk01 is authorized to help remove malware.
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10-Aug-2012, 09:43 AM #4
I can't tell anything from that
please go to the logs tab & select the ;last log & post that here please
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10-Aug-2012, 10:01 AM #5
The problem like I stated above it keeps freezing.
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dvk01   (Derek) dvk01 is offline dvk01 is authorized to help remove malware.
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10-Aug-2012, 10:08 AM #6
what, when you open teh logs tab

try it in safe mode
then

follow advice here and post the logs those programs make
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10-Aug-2012, 10:15 AM #7
Having AVG and McAfee and Norton in that computer sure isn't helping things any.

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10-Aug-2012, 10:21 AM #8
Okay here is the deal the Malware Bytes wont record log for some reason it has all the old logs but not the one it keeps freezing up on. So not sure exactly what you are trying to say above. I am sorry but I am so not a pro when it comes to computers. ;a-0
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10-Aug-2012, 10:22 AM #9
Oh wow I did not realize I had all that. I will delete the other two programs thanks Flavalee.
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10-Aug-2012, 10:28 AM #10
I suggest you uninstall ALL 3 of them, them download and save and run their removal tools to find and remove all their leftover "debris".

AVG Remover(32bit) 2012

McAfee Consumer Product Removal Tool

Norton Removal Tool

-------------------------------------------------------
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10-Aug-2012, 12:31 PM #11
Okay it is all removed... What is next??
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10-Aug-2012, 01:17 PM #12
Okay I was able to get logs in safe mode.

Malwarebytes Anti-Malware 1.62.0.1300
www.malwarebytes.org

Database version: v2012.08.10.02

Windows Vista Service Pack 2 x86 NTFS (Safe Mode)
Internet Explorer 9.0.8112.16421
jeanie :: HP [administrator]

8/10/2012 10:04:01 AM
mbam-log-2012-08-10 (10-09-59).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 206106
Time elapsed: 5 minute(s), 46 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 4
C:\Users\jeanie\AppData\Local\SnappyDeeSA (Adware.HotBar.SD) -> No action taken.
C:\Users\jeanie\AppData\Local\SnappyDeeSA\data (Adware.HotBar.SD) -> No action taken.
C:\Users\jeanie\Local Settings\Application Data\SnappyDeeSA (Adware.HotBar.SD) -> No action taken.
C:\Users\jeanie\Local Settings\Application Data\SnappyDeeSA\data (Adware.HotBar.SD) -> No action taken.

Files Detected: 0
(No malicious items detected)

(end)




What the heck is Hotbar???
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10-Aug-2012, 01:18 PM #13
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 10:03:00 AM, on 8/10/2012
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v9.00 (9.00.8112.16447)
Boot mode: Safe mode

Running processes:
C:\Windows\Explorer.EXE
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = Preserve
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: (no name) - {d40b90b4-d3b1-4d6b-a5d7-dc041c1b76c0} - (no file)
R3 - URLSearchHook: (no name) - {872b5b88-9db5-4310-bdd0-ac189557e5f5} - (no file)
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: AVG Do Not Track - {31332EEF-CB9F-458F-AFEB-D30E9A66B6BA} - C:\Program Files\AVG\AVG2012\avgdtiex.dll (file missing)
O2 - BHO: Increase performance and video formats for your HTML5 <video> - {326E768D-4182-46FD-9C16-1449A49795F4} - C:\Program Files\DivX\DivX Plus Web Player\ie\DivXHTML5\DivXHTML5.dll
O2 - BHO: Web Assistant Helper - {336D0C35-8A85-403a-B9D2-65C292C39087} - C:\Program Files\Web Assistant\Extension32.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - (no file)
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre7\bin\ssv.dll
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Windows Live Messenger Companion Helper - {9FDDE16B-836F-4806-AB1F-1455CBEFF289} - C:\Program Files\Windows Live\Companion\companioncore.dll
O2 - BHO: SkypeIEPluginBHO - {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre7\bin\jp2ssv.dll
O2 - BHO: HP Smart BHO Class - {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\RunOnce: [B Register C:\Program Files\DivX\DivX Plus Player\DSEPlugins\DivXPlaybackModule.dll] "C:\Windows\system32\rundll32.exe" "C:\Program Files\DivX\DivX Plus Player\DSEPlugins\DivXPlaybackModule.dll",DllRegisterServer
O4 - HKLM\..\RunOnce: [B Register C:\Program Files\DivX\DivX Plus Player\DPXPlugins\DPXBannerAdPlugin.dll] "C:\Windows\system32\rundll32.exe" "C:\Program Files\DivX\DivX Plus Player\DPXPlugins\DPXBannerAdPlugin.dll",DllRegisterServer
O4 - HKLM\..\RunOnce: [B Register C:\Program Files\DivX\DivX Plus Player\DPXPlugins\DPXDownloadManagerPlugin.dll] "C:\Windows\system32\rundll32.exe" "C:\Program Files\DivX\DivX Plus Player\DPXPlugins\DPXDownloadManagerPlugin.dll",DllRegisterServer
O4 - HKLM\..\RunOnce: [B Register C:\Program Files\DivX\DivX Plus Player\DPXPlugins\DPXMediaManagerPlugin.dll] "C:\Windows\system32\rundll32.exe" "C:\Program Files\DivX\DivX Plus Player\DPXPlugins\DPXMediaManagerPlugin.dll",DllRegisterServer
O4 - HKLM\..\RunOnce: [B Register C:\Program Files\DivX\DivX Plus Player\DPXPlugins\DPXPlayerPlugin.dll] "C:\Windows\system32\rundll32.exe" "C:\Program Files\DivX\DivX Plus Player\DPXPlugins\DPXPlayerPlugin.dll",DllRegisterServer
O9 - Extra button: @C:\Program Files\Windows Live\Companion\companionlang.dll,-600 - {0000036B-C524-4050-81A0-243669A86B9F} - C:\Program Files\Windows Live\Companion\companioncore.dll
O9 - Extra button: @C:\Program Files\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1004 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: @C:\Program Files\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1003 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: AVG Do Not Track - {68BCFFE1-A2DA-4B40-9068-87ECBFC19D16} - C:\Program Files\AVG\AVG2012\avgdtiex.dll (file missing)
O9 - Extra button: Skype Click to Call - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O9 - Extra 'Tools' menuitem: Skype Click to Call - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O9 - Extra button: HP Smart Select - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O16 - DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} - http://download.eset.com/special/eos...ineScanner.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/ge...sh/swflash.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{7350A347-A50D-4878-8B8B-35D1F0D6DF54}: NameServer = 8.8.8.8,8.8.4.4
O18 - Protocol: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.DLL
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\Windows\system32\browseui.dll
O23 - Service: SAS Core Service (!SASCORE) - SUPERAntiSpyware.com - C:\Program Files\SUPERAntiSpyware\SASCORE.EXE
O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe
O23 - Service: Com4QLBEx - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\Com4QLBEx.exe
O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files\Mozilla Maintenance Service\maintenanceservice.exe
O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exe
O23 - Service: PMBDeviceInfoProvider - Sony Corporation - C:\Program Files\Sony\PMB\PMBDeviceInfoProvider.exe
O23 - Service: RoxMediaDB13 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\13.0\SharedCOM\RoxMediaDB13.exe
O23 - Service: RoxMediaDBVHS - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\VHStoDVD\SharedCOM\RoxMediaDBVHS.exe
O23 - Service: Roxio Hard Drive Watcher 12 (RoxWatch12) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\13.0\SharedCOM\RoxWatch13.exe
O23 - Service: Skype Updater (SkypeUpdate) - Skype Technologies - C:\Program Files\Skype\Updater\Updater.exe
O23 - Service: Web Assistant Updater - Unknown owner - C:\Program Files\Web Assistant\ExtensionUpdaterService.exe
O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe
O23 - Service: Yahoo! Updater (YahooAUService) - Yahoo! Inc. - C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe

--
End of file - 8714 bytes
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dvk01   (Derek) dvk01 is offline dvk01 is authorized to help remove malware.
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10-Aug-2012, 03:03 PM #14
i wouldn't worry about that detection mbam has dealt with it, but it is just low grade adware

post the other logs asked for so we can try to see what else is wrong
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10-Aug-2012, 03:13 PM #15
Should I go ahead and download AVG again? I am not sure what you mean not to worry about what? My MBM is frozen and wont take care of the bugs.
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