Advertisement

There's no such thing as a stupid question, but they're the easiest to answer.
Login
Search

Advertisement

Virus & Other Malware Removal Virus & Other Malware Removal
Search Search
Search for:
Tech Support Guy > > >

Solved: Hidden driver,rootkit technique?


(!)

lscales's Avatar
lscales lscales is offline
Member with 2 posts.
THREAD STARTER
 
Join Date: Sep 2012
Experience: Beginner
10-Sep-2012, 02:12 PM #1
Unhappy Hidden driver,rootkit technique?
hi,i opened a phishing spam email and now have a threat picked up by my AVG protection.the file came up as:\device\mfeavfk01.sys and infection:Hidden driver.
when attempting to delete it i got the following message-Object is hidden by a rootkit technique(which is usually used by a malicious software)Do you really want to remove it?
i read a similar email on the forum where the person was advised not to delete but i don't know if my file is the same and attached to something that might no longer work if i delete.
i know nothing about computers so am quite worried if this threat if left could cause me future problems!
any advice would be much appreciated.
Mark1956's Avatar
Malware Removal Specialist with 14,074 posts.
 
Join Date: May 2011
Location: Spain
Experience: Advanced
11-Sep-2012, 10:50 AM #2
Hi, my name is Mark and I will be helping you.


That file belongs to McAfee Anti Virus and can safely be removed. Apparantly AVG is the only scanner to make this detection and you will find many threads on the subject of this redundant driver file.

When McAfee updates its drivers it leaves the old one behind which is what you are seeing.

If you still have McAfee and you are also running AVG that is not advisable and you should uninstall one of them so you only have one Anti Virus on the system.

If McAfee was recently uninstalled then run this tool which should remove the file and any other remnants from the system: McAfee Removal Tool
lscales's Avatar
lscales lscales is offline
Member with 2 posts.
THREAD STARTER
 
Join Date: Sep 2012
Experience: Beginner
11-Sep-2012, 04:11 PM #3
hidden driver,rootkit technique
Thanks very much Mark for your prompt reply.i feel massively reassured.
I had McAfee free for 6months after buying a laptop and decided not to subscribe further and instead downloaded AVG.i am constantly getting reminders from them which is a nuisance so i guess i should try and uninstall the program. i hope its a simple procedure as i am just about computer illiterate.i will attempt it and if unsuccessful i may be back! .
i'm very grateful for your time and expertise.cheers.
Mark1956's Avatar
Malware Removal Specialist with 14,074 posts.
 
Join Date: May 2011
Location: Spain
Experience: Advanced
11-Sep-2012, 05:13 PM #4
I shall be here to help if anything goes wrong. Just uninstall the program as you would any other and after a reboot run the Removal tool to clear up the leftovers.
As Seen On

BBC, Reader's Digest, PC Magazine, Today Show, Money Magazine
WELCOME TO TECH SUPPORT GUY!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.


(clock)
THIS THREAD HAS EXPIRED.
Are you having the same problem? We have volunteers ready to answer your question, but first you'll have to join for free. Need help getting started? Check out our Welcome Guide.

Search Tech Support Guy

Find the solution to your
computer problem!




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools


WELCOME
You Are Using: Server ID
Trusted Website Back to the Top ↑