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Solved: Can't Uninstall ASPCA we-care


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12-Nov-2013, 09:32 AM #16
Just checked Update History and see that Service Pack 2 installation failed. Should we start with that?

Service Tag 747C0F1

ps. As I told Derek, this is my son's old machine which has not been in use for a while, and I'm trying t make it a second household PC. It has some other issues as well ( cannot see the DVD drive for one ).

pss. Happy belated Veteran's Day and Thank you for serving. As my brother-in-law ( active Air Force ) says:"Home of The Free Because of The Brave"

Last edited by patmac; 12-Nov-2013 at 09:46 AM.. Reason: added service tag
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12-Nov-2013, 10:10 AM #17
According to service tag number 747C0F1, here is the Dell support site that's assigned to that Dell Inspiron 531 desktop.

I suggest you add and save that site in your browser's favorites/bookmarks list so you can readily refer to it when needed.

According to its system configuration section, it shipped on October 29, 2007, so it would've been purchased soon after that.

It had to come with the original version of Windows Vista Home Premium because the Service Pack 1 upgrade wasn't released until March 2008 and the Service Pack 2 upgrade wasn't released until May 2009.

The SP1 upgrade obviously installed okay, so I don't know why the SP2 upgrade failed to install.

Using it in such an outdated condition is going to cause a number of issues, so I would make another effort to install the SP2 upgrade.

Getting a fresh and clean start with it would probably be the best option, but it's my guess you're not willing or able to do that.

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12-Nov-2013, 11:18 AM #18
Would love to start fresh. I made the "Restore Back to Factory" discs when we first got the machine, but ONE of the other problems I mentioned is the DVD drive doesn't open, no light, and I don't even see it in the BIOS config or Device Manager.
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12-Nov-2013, 11:26 AM #19
Have you looked inside the case to confirm the disc drive's power and data connections are secure?

If the disc drive isn't listed in the BIOS and in the Device Manager, it's not being detected and recognized.

It's possible the disc drive has gone bad and needs to be replaced.

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12-Nov-2013, 11:40 AM #20
I just swapped power connectors from the original DVD drive to a spare and it's now recognized in the BIOS.
Will try SP2 install, if NG, I'll try the disks...

Last edited by patmac; 12-Nov-2013 at 11:57 AM.. Reason: change in plans
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12-Nov-2013, 02:51 PM #21
Manually downloaded SP2 for Vista 32bit.
Started it, it got to about 50% ( half way through the status bar ) and has been there for about two hours with no HD activity, mouse won't move ( probably wouldn't during this anyways ), and the keyboard doesn't respond. I know this takes a long time, but I would have expected some hard drive activity.....wait more???
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12-Nov-2013, 03:29 PM #22
It's been quite awhile since I've upgraded Windows Vista to Service Pack 2, but I don't remember it taking longer than an hour.

I'm not there to see what's going on and why it's taking so long.

It'll take longer in a slower computer than in a faster computer.

Give it more time and don't interrupt or abort the upgrade process.

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12-Nov-2013, 06:50 PM #23
SP2 installed. I'll work on the items in Post #15 and report back. Any special hoops to jump through uninstalling the Java items, or particular order?
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13-Nov-2013, 09:22 AM #24
Completed Post #5 items except Adobe 8 to 11. In 8 when I say check for updates, it says there are none. Should I just uninstall 8 and start fresh with 11?
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13-Nov-2013, 10:17 AM #25
Quote:
SP2 installed.
I'm glad to hear you got the SP2 upgrade installed.

Have you run Windows Update so you can download and install the important/recommended updates?

Quote:
Completed Post #5 items except Adobe 8 to 11. In 8 when I say check for updates, it says there are none. Should I just uninstall 8 and start fresh with 11?
I didn't expect version 8 of Adobe Reader to update to version 11 - which is why I provided you with a download link for it.

You'll need to uninstall the old version and then install the new version.

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13-Nov-2013, 01:38 PM #26
OK, that's taken care of.
Now onto Startup and de-clutter.
Can I simply uninstall any and all programs listed in Programs that I don't need or want?
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13-Nov-2013, 05:11 PM #27
Quote:
Can I simply uninstall any and all programs listed in Programs that I don't need or want?
Just to insure you're not uninstalling any crucial programs and add-ons, make a list of the ones that you're considering, then submit the list here.

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Any Adobe-related startup entries can be unchecked.

Any Adobe-related service entries can be set on Manual.

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Last edited by flavallee; 14-Nov-2013 at 09:37 AM..
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13-Nov-2013, 08:24 PM #28
Looks like the DVD issue is intermittant.
Also, the system froze again, as it had in times past, but not with the noise ( vacuumed a couple pounds of dust out of the chassis ).
Here is the Uninstall list from HJT. What Can I not touch? I attached the file if it's easier for you to mark that up, then type out what I can't delete.
Would I use Autoruns for the Startup stuff? I have a little experience with it.
3ivx MPEG-4 5.0.3 (remove only)
Adobe Flash Player 10 ActiveX
Adobe Flash Player 11 Plugin
Adobe Reader XI (11.0.04)
AIM 6
AIM Toolbar
Apple Application Support
Apple Mobile Device Support
Apple Software Update
ArcSoft PhotoImpression 5
avast! Free Antivirus
BlackBerry Device Software Updater
Bonjour
Browser Address Error Redirector
Compatibility Pack for the 2007 Office system
Coupon Printer for Windows
Dell DataSafe Online
Dell Support Center
Dell System Customization Wizard
DellSupport
ESET Online Scanner v3
FlipShare
Games, Music, & Photos Launcher
Google Chrome
Google Update Helper
HiJackThis
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
HP Deskjet Printer Driver Software 9.0
HP Imaging Device Functions 9.0
HP Photosmart Essential 2.01
HP Smart Web Printing
HP Solution Center 9.0
HP Update
HPSSupply
iTunes
Java 7 Update 45
Macromedia Shockwave Player
Malwarebytes Anti-Malware version 1.75.0.1300
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Security Update (KB2833941)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1
Microsoft Encarta Encyclopedia Standard 2006
Microsoft Money 2006
Microsoft Office Word Viewer 2003
Microsoft Silverlight
Microsoft Streets & Trips 2006
Microsoft VC9 runtime libraries
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Word 2002
Microsoft Works
Microsoft Works Suite 2006 Setup Launcher
Microsoft Works Suite Add-in for Microsoft Word
Mobile Mouse Server
Mozilla Firefox 25.0 (x86 en-US)
Mozilla Maintenance Service
Mozilla Thunderbird (3.0)
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB941833)
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
Nuclear Coffee - DiscRipper
NVIDIA Display Control Panel
NVIDIA Drivers
NVIDIANetworkDiagnostic
OpenOffice 4.0.1
Paint.NET v3.36
Product Documentation Launcher
PVSonyDll
QuickTime
Realtek High Definition Audio Driver
Roxio Creator Audio
Roxio Creator BDAV Plugin
Roxio Creator Copy
Roxio Creator Data
Roxio Creator DE
Roxio Creator Tools
Roxio Express Labeler
Roxio MyDVD DE
Roxio Update Manager
SDFormatter
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2604111)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2736416)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2840629)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2861697)
Sonic Activation Module
SUPERAntiSpyware
Switch Sound File Converter
TBS WMP Plug-in
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
User's Guides
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Attachments in the HJT forum are often designed to solve a specific issue and not meant to be used without instructions specific to your computer. If you want help specific to your computer, please post a HiJackThis Log. If you started this thread, please make sure you are logged in to be able to view attachments.
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14-Nov-2013, 09:43 AM #29
I don't need a list of ALL the installed programs and extras in that computer.

What I need is the ones in the Control Panel - Programs And Features list that you believe you don't need or use.

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Quote:
vacuumed a couple pounds of dust out of the chassis
If the inside of that computer case was that packed with dust, it needs a good blowing out.

A can of compressed air designed for that purpose - or - a portable hair dryer on high blower speed and cold temperature will do the job well.

Using a vacuum cleaner can be dangerous if used improperly, and it doesn't allow you to get into all the nooks and crannies.

Make sure the processor heatsink/cooling fan unit isn't clogged with dust.

If the processor overheats, it can drastically slow down the computer or make it freeze up.

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Last edited by flavallee; 14-Nov-2013 at 10:01 AM..
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14-Nov-2013, 02:39 PM #30
Thanks.
The dust is gone, vacuum with tubing on the end, ground strap for me and compressed air.
Here is a list of things I just don't know about. After a closer look, the others I can figure out.
3ivx MPEG-4 5.0.3 (remove only)
AIM 6
AIM Toolbar
ArcSoft PhotoImpression 5
BlackBerry Device Software Updater
FlipShare
Games, Music, & Photos Launcher
Macromedia Shockwave Player
Mobile Mouse Server
Nuclear Coffee - DiscRipper
Product Documentation Launcher
PVSonyDll
Realtek High Definition Audio Driver
SDFormatter
Sonic Activation Module
Switch Sound File Converter
TBS WMP Plug-in
User's Guides
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