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bigdog4461's Avatar
bigdog4461 bigdog4461 is offline
Member with 1 posts.
THREAD STARTER
 
Join Date: Dec 2013
09-Dec-2013, 10:52 AM #1
pop up
i need some help removing a pop up the site is hpylgr.com my pop up blockek will not allow it to open but it still shows up on my screen
eddie5659's Avatar
Computer Specs
Moderator & Malware Removal Specialist with 28,322 posts.
 
Join Date: Mar 2001
Location: Bradford, England
16-Dec-2013, 08:51 AM #2
Hiya and welcome to Tech Support Guy

Sorry for the long wait, these forums are very busy. Are you still having this problem? If so, can you do the following:

Download Security Check from here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

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Please download Malwarebytes' Anti-Malware from Here

Double Click mbam-setup.exe to install the application.
  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish, so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply.
Extra Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediatly.

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Download and scan with SUPERAntiSpyware Free Edition for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download and unzip them from here.)
  • Under "Configuration and Preferences", click the Preferences button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Home" button to leave the control center screen.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click Scan your computer.
  • On the left, select all fixed drives.
  • Click "Start Complete Scan" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "Continue".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "Remove Threats" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • [i][color=green]Click View Scan Logs.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

----

Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.

---

Go here, then click the large blue "Download Now @ Bleeping Computer" link to download and save AdwCleaner.exe to your desktop.

Note: It looks like a gray bug with 6 black legs.

Close all open windows first, then double-click AdwCleaner.exe to load its main window.

Click the "Clean" button, then click "OK".

Allow the cleaning process to finish.

If it appears to freeze, be patient for a few minutes.

When it's finished, click "OK".

If no threats were found and the computer doesn't need to be restarted, save the log that appears.

If threats were found and the computer needs to be restarted, save the log that appears after the computer restarts.

Return here to your thread, then copy-and-paste the ENTIRE log here.




Please include the MBAM log, SUPERAntiSpyware Scan Log, checkup.txt, JRT.txt and adwCleaner[R1].txt in your next reply

eddie
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