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PLEASE HELP: How to prevent Explorer.exe from stalling during startup?

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joebc27's Avatar
joebc27 joebc27 is offline
Junior Member with 3 posts.
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Join Date: Nov 2003
29-Nov-2003, 06:37 PM #1
PLEASE HELP: How to prevent Explorer.exe from stalling during startup?
After Logging into Windows XP Pro, explorer.exe appears on the Task Manager under Processes, but does not load correctly.

Although the problem can be fixed by ending the explorer.exe process and then reloading explorer.exe.....

Does anybody have a clue as to what the heck the problem is... I have tryed Norton AntiVirus Client Secrutiy with Updates, Adware, Spybot, to find out the errors... but these have not helped

I also did a new install (meaning in a new directory c:\windows1) to the program.. but it occured immediately... after connecting to the internet....

Also I have been on another computer.....and such problem as occured....

Below is the After Logging into Windows XP Pro, explorer.exe appears on the Task Manager under Processes, but does not load correctly.

Although the problem can be fixed by ending the explorer.exe process and then reloading explorer.exe.....

Does anybody have a clue as to what the heck the problem is... I have tryed Norton AntiVirus Client Secrutiy with Updates, Adware, Spybot, to find out the errors... but these have not helped

I also did a new install (meaning in a new directory c:\windows1) to the program.. but it occured immediately... after connecting to the internet....

Also I have been on another computer.....and such problem has occured....

Hijackthis log text is below and attached


Thank you

Logfile of HijackThis v1.97.7
Scan saved at 5:53:31 PM, on 11/29/2003
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\progra~1\ddm\sysu.exe
C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Norton Internet Security Professional\NISUM.EXE
C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\Rtvscan.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\Program Files\Norton Internet Security Professional\SymPxSvc.exe
C:\Program Files\Norton Internet Security Professional\NISSERV.EXE
C:\WINDOWS\explorer.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\DOCUME~1\Rudy\LOCALS~1\Temp\Rar$EX00.943\HijackThis.exe
C:\Program Files\AIM95\aim.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.columbia.edu/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
R3 - Default URLSearchHook is missing
N3 - Netscape 7: user_pref("browser.startup.homepage", "www.columbia.edu"); (C:\Documents and Settings\Rudy\Application Data\Mozilla\Profiles\default\gwa2w171.slt\prefs.js)
N3 - Netscape 7: user_pref("browser.search.defaultengine", "engine://C%3A%5CPROGRA%7E1%5CNetscape%5Csearchplugins%5CSBWeb_01.src"); (C:\Documents and Settings\Rudy\Application Data\Mozilla\Profiles\default\gwa2w171.slt\prefs.js)
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - (no file)
O4 - HKLM\..\Run: [POINTER] point32.exe
O4 - HKLM\..\Run: [iamapp] C:\Program Files\Norton Internet Security Professional\IAMAPP.EXE
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb05.exe
O4 - HKLM\..\Run: [HPHmon04] C:\WINDOWS\System32\hphmon04.exe
O4 - HKLM\..\Run: [HPHUPD04] "C:\Program Files\HP Photosmart 11\hphinstall\UniPatch\hphupd04.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [TraySantaCruz] C:\WINDOWS\system32\tbctray.exe
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [13076418.exe] C:\WINDOWS\System32\13076418.exe
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [Mozilla Quick Launch] "c:\Program Files\Netscape\Netscp.exe" -turbo
O4 - HKCU\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\System32\NVMCTRAY.DLL,NvTaskbarInit
O4 - HKCU\..\Run: [NVIEW] rundll32.exe nview.dll,nViewLoadHook
O4 - HKLM\..\RunOnce: [SpyBotSnD] "C:\Program Files\Spybot - Search & Destroy\SpybotSD.exe" /autocheck
O4 - HKLM\..\RunOnce: [Ad-aware] "C:\Program Files\Lavasoft\Ad-aware 6\Ad-aware.exe" "+b1"
O4 - HKLM\..\RunOnce: [sysu] "C:\progra~1\ddm\sysu.exe"
O4 - Startup: BBCTicker.lnk = C:\Program Files\BBC Ticker\BBCTicker.exe
O8 - Extra context menu item: Download with GetRight - C:\Program Files\GetRight\GRdownload.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Open with GetRight Browser - C:\Program Files\GetRight\GRbrowse.htm
O9 - Extra button: AIM (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Windows Messenger (HKLM)
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52/...eInstaller.exe
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Runtime Environment 1.4.1_02) -
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.co...787.4855902778
O16 - DPF: {CAFEEFAC-0014-0001-0002-ABCDEFFEDCBA} (Java Runtime Environment 1.4.1_02) -
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/s...sh/swflash.cab
O16 - DPF: {F5192746-22D6-41BD-9D2D-1E75D14FBD3C} (ddm_download.ddm_control) - http://download.rfwnad.com/cab/crack.CAB
O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://fdl.msn.com/public/chat/msnchat45.cab
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Flrman1's Avatar
Flrman1   (Mark) Flrman1 is offline Flrman1 has a Profile Picture
Member with 46,322 posts.
 
Join Date: Jul 2002
Location: Thomasville, NC
29-Nov-2003, 07:29 PM #2
Hi joebc27

Welcome to TSG!

I don't know if it is the cause of your explorer problem or not, but you do have a couple of things that need removing.

This one:

Is fro Dynamic Desktop Media which is adware and has been known to cause strange behavior.

Also this one:

O4 - HKLM\..\Run: [13076418.exe] C:\WINDOWS\System32\13076418.exe

I can't say for sure what it is, but there are a lot of trojans and malware that put these numeric exe files on machines.


Run Hijack This again and put a check by these. Close all windows except HijackThis and "Fix checked"

O4 - HKLM\..\RunOnce: [sysu] "C:\progra~1\ddm\sysu.exe"

O4 - HKLM\..\Run: [13076418.exe] C:\WINDOWS\System32\13076418.exe

Restart to safe mode and delete:

The C:\WINDOWS\System32\13076418.exe file
The C:\Program Files\ddm folder
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