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A folder in my C:Drive that I can not delete

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noroots's Avatar
noroots noroots is offline
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Join Date: Mar 2004
04-May-2004, 08:44 PM #1
A folder in my C:Drive that I can not delete
Hi guys,
Hope you can help me with this

There is this folder in my C: drive that wasn't there before. When I try to delete it or even quarantine it with Norton Antivirus it gives me a message like this:
"Cannot delete file $shtdwn$.req. It is being used by another person or program. Close any programs that might be using the file and try again."

The folder name is:
0a89d52ca208fd26d47f63

I ran CWshredder , Ad-Aware and Spybot but they did not capture anything. Below is a log of my last scan with HijackThis - maybe this will help:

Logfile of HijackThis v1.97.7
Scan saved at 8:41:30 PM, on 5/4/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\WINDOWS\System32\DSentry.exe
C:\Program Files\Dell\Media Experience\PCMService.exe
C:\Program Files\Common Files\Dell\EUSW\Support.exe
C:\PROGRA~1\NETASS~1\SMARTB~1\MotiveSB.exe
C:\Program Files\Visual Networks\Visual IP InSight\Sympatico Consumer\IPClient.exe
C:\Program Files\Visual Networks\Visual IP InSight\Sympatico Consumer\IPMon32.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\NetAssistant\bin\mpbtn.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\AdvTools\NPROTECT.EXE
C:\WINDOWS\System32\nvsvc32.exe
C:\Program Files\Dell\Support\Alert\bin\NotifyAlert.exe
C:\Documents and Settings\Genti\Desktop\WindowsXP-KB823980-x86-ENU.exe
c:\0a89d52ca208fd26d47f63\xpsp1hfm.exe
c:\0a89d52ca208fd26d47f63\sp2\update\update.exe
C:\Program Files\Visual Networks\Visual IP InSight\Sympatico Consumer\IPClient.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Documents and Settings\Genti\My Documents\Programs\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
O2 - BHO: (no name) - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [StorageGuard] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [DwlClient] C:\Program Files\Common Files\Dell\EUSW\Support.exe
O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\NETASS~1\SMARTB~1\MotiveSB.exe
O4 - HKLM\..\Run: [IPInSightLAN 01] "C:\Program Files\Visual Networks\Visual IP InSight\Sympatico Consumer\IPClient.exe" -l
O4 - HKLM\..\Run: [IPInSightMonitor 01] "C:\Program Files\Visual Networks\Visual IP InSight\Sympatico Consumer\IPMon32.exe"
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [Advanced Tools Check] C:\PROGRA~1\NORTON~1\AdvTools\ADVCHK.EXE
O4 - HKLM\..\Run: [mmtask] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\mnyexpr.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - Global Startup: Digital Line Detect.lnk = ?
O4 - Global Startup: NetAssistant.lnk = C:\Program Files\NetAssistant\bin\matcli.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O9 - Extra 'Tools' menuitem: Sun Java Console (HKLM)
O9 - Extra button: Research (HKLM)
O9 - Extra button: Real.com (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Messenger (HKLM)
O13 - WWW. Prefix: http://
O17 - HKLM\System\CCS\Services\Tcpip\..\{94E64FDD-CC44-42AD-BD52-90ACB9942E5F}: NameServer = 206.47.244.101 206.47.244.61

Any help will be very much appreciated

Thanks
noroots
raybro's Avatar
raybro   (Ray) raybro is offline raybro has a Profile Picture
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Member with 5,807 posts.
 
Join Date: Apr 2003
Location: Santa Barbara, CA USofA
Experience: Advanced
04-May-2004, 10:07 PM #2
Have you tried deleting the file in safe mode?

How to start your computer in Safe mode
Cookiegal's Avatar
Administrator & Malware Removal Specialist with 97,003 posts.
 
Join Date: Aug 2003
04-May-2004, 10:09 PM #3
Looks like it has something to do with downloading Service Pack one, see article:

http://support.microsoft.com/default.aspx?kbid=328848

Run Hijack This again and have it fix this entry:

O13 - WWW. Prefix: http://

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