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Solved: PUP - virus infection ?


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ionel's Avatar
ionel ionel is offline
Member with 17 posts.
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Join Date: May 2004
Experience: Beginner
22-Jul-2005, 10:00 PM #1
PUP - virus infection ?
Hello,
It's been awhile since I haven't visited this site, and it seems that now I need to come back to you as I need help again.
For the past few days or so everytime I turn on my PC I get this message that's being generated by the McAfee Anti-virus

Information file C:\System Volume Information\_restore{543848E5-A971-4387-BA4...is a Potential Unwanted Program (spyware, adware, or other malware) and has been blocked from running on your computer.

If you do not recognize it, remove this PUP. If you recognize it, trust this PUP, and then rerun the program that triggered this alert.


I always delete that PUP, but then after a few hours the message pops up on my screen again. When I delete the PUP I get this message "The PUP file "A0050307.sys" has been removed". I then scan all my files, and sometimes I find additional files that I delete, and sometimes nothing else is found. However, this keeps repeating every day now.

Can you help me?
Thank you so much !

Ionel -
blues_harp28's Avatar
Trusted Advisor with 15,410 posts.
 
Join Date: Jan 2005
Location: London England
23-Jul-2005, 10:46 AM #2
Hi...If not using already..D/load..Spybot..Ad-Aware..links below..check for up-dates..scan..remove what they find...
Run a Hijack this log..link below..save logfile to notepad>click edit>select all>edit>copy>paste on your thread..Install in C:\ program file..not temp..
A log expert will help you..
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MFDnNC's Avatar
Member with 49,015 posts.
 
Join Date: Sep 2004
23-Jul-2005, 11:16 AM #3
Turn off restore points, boot, turn them back on – here’s how

XP
http://service1.symantec.com/SUPPORT...rc=sec_doc_nam

ME - http://service1.symantec.com/SUPPORT...rc=sec_doc_nam
jkskinsfan's Avatar
jkskinsfan jkskinsfan is offline
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Join Date: Nov 2004
Location: U.S.A Maryland
Experience: Intermediate
23-Jul-2005, 10:29 PM #4
"Turn off restore points, boot, turn them back on"

Hi MFDnSC. What will doing this accomplish?
Cheeseball81's Avatar
Computer Specs
Moderator & Malware Removal Specialist with 83,421 posts.
 
Join Date: Mar 2004
Location: Long Island, NY
Experience: Advanced
23-Jul-2005, 10:34 PM #5
Turning off System Restore will delete all previous restore points.

And since the infection being detected on your system is in Restore, this should remove it.
MFDnNC's Avatar
Member with 49,015 posts.
 
Join Date: Sep 2004
24-Jul-2005, 09:16 AM #6
Cheese answered it.
jkskinsfan's Avatar
jkskinsfan jkskinsfan is offline
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Join Date: Nov 2004
Location: U.S.A Maryland
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24-Jul-2005, 10:00 AM #7
Many Thanks Cheeseball81 and MFDnSC. The reason that I asked is that I am having a similar problem. I'll give it a try. Thanks again.
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jkskinsfan jkskinsfan is offline
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Join Date: Nov 2004
Location: U.S.A Maryland
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24-Jul-2005, 08:12 PM #8
Thanks for the help MFDnSC. It seemed to do the trick.
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