[TONKPILS]

Ok, I used to have ZoneAlarm Pro and SpywareDoctor installed on my computer and they were both working fine until yesterday I got an error message on my spywaredoctor and then I hit ok to fix it. Then all of the sudden my ZoneAlarm started telling me that the TrueVector Internet Monitor had shutdown and it asked me if I wanted to restart it, so i hit Yes and it kept on asking me until I hit no and then ZoneAlamr just stopped working completly. I tried uninstalling both programs and Installing ZoneAlarm back, but it keeps on telling me when its configuring ZoneAlarm right when it hits 100% of installation it tells me that it was unable to connect to the TrueVector Services and it was unable to configure the config files and then it gives me another erorr that ZA can't process the config files. Then the installations "successfully" completes and it asks me to reboot my computer and then when i do it keeps on telling me that the TrueVector is shut down and when i hit yes it asks me again. Now I tried doing a clean uninstall deleting all the folders that ZoneLabs tells you to delte and everything you need to do to completely uninstall zonealarm but the problem still persists. I tried shutting down the True Vector but it doesn't work. WHAT DO I DO! I really need the ZoneAlarm and I can't find a way to install it back up and make it run correctly.

[khazars]

try installing spyware doctor and then changing its settings to allow zonealarm!

[TONKPILS]

I tried doing that, theres no place in spyware doctor that says ZoneAlarm or any instances of it are blocked.

[khazars]

i'll see if there is anyone on here who knows a bit more about zonealarm!

[khazars]

Download hijack this from the link below.Please do this. Click here:

http://www.thespykiller.co.uk/files/hijackthis_sfx.exe

to download HijackThis. Click scan and save a logfile, then post it here so
we can take a look at it for you. Don't click fix on anything in hijack this
as most of the files are legitimate.

[khazars]

Also open up zonealarm and make sure you have not blocked anything to do with ZA?

[brendandonhu]

If you're comfortable with editing the registry, you can follow these instructions I found over at CastleCops to completely remove ZoneAlarm. If you've attempted to uninstall ZA or remove it in Safe Mode at all, you must install it again before starting these directions.

• Run ZoneAlarm and go to Overview>>Preferences
• Uncheck Load at Startup

• Restart your computer

• Go to Start>>Programs>>Zone Labs>>Uninstall

  
  Say Yes when asked to Delete all files
  Allow TrueVector Service to be shutdown if asked
  

• Restart your computer

• Set Windows to Show All Files

• Go to Start>>Search or Find>>Files
• Ensure that Location is set to All Local Drives
• Search your computer for the following folders and delete them if found:

  
  zonelabs
  "zone labs"
  "Internet logs"
  

• Search for the following files and delete any found within the Windows or Temp folders:

  
  vsdata.dll
  vsdata95.vxd
  vsdatant.sys
  vsmon.*
  vsmonapi.dll
  vsnetutils.dll
  vspubapi.dll
  vsutil.dll
  zaplus.*
  zapro.*
  zllictbl.dat
  zlparser.dll
  zonealarm.exe
  

• Search your computer for the following files and delete any found within the Program Files folder:

  
  zapro
  zonealarm
  "zonealarm pro"
  

• Go to Start>>Run>>regedit
• Search for and delete any of the following keys found:

  
  ZAMailSafe
  ZoneAlarm
  Zone Alarm
  

• Search for and delete any of the following values found:

  
  vsdata.dll
  vsdata95.vxd
  vsdatant.sys
  vsmon.*
  vsmonapi.dll
  vsnetutils.dll
  vspubapi.dll
  vsutil.dll
  zaplus.*
  zapro.*
  zllictbl.dat
  zlparser.dll
  zonealarm.exe
  

• Delete the contents of C:\Windows\Internet Logs\ and C:\winnt\Internet Logs\
• Go to Start>>Control Panel>>Add or Remove Programs and uninstall Spyware Doctor
• Restart your computer

• Run HijackThis and click Do a system scan and save a log file
• Your HijackThis log will open in Notepad. Post the contents of the log here

• Run Kaspersky Online Scanner and post the results here

We'll see how those scans come back, then we can try reinstalling ZA and SpywareDoctor.

[AZuckr]

I have the same problem. Overnight the system will hang and in the morning I find the following: "True Vector Internet Monitor has shut down Do I want to restart?" But it will not restart. If I reboot all is well. During the day the use is great---no problem even on a restart. But overnight if left on this error appears.

Have you fixed your problem? How? HELP ALSO!

[khazars]

please start a new thread or you may get overlooked, this thread is very old!