[electro_dragon]

Help! We accidentally downloaded WinAntivirus and had to have a professional "remove" it, but we keep getting the annoying programs, and when i tried to start my computer in safe mode, nothing happened. the screen ahd "Safe Mode" in the corners, but the screen was blank. Luckily I remembered how to open the window to change it back to regular using the ctrl key, but that was a lucky break... Can someone help me?

[electro_dragon]

I'm 15 years old, but im the only one in my household that knows anything more than the basics... and I also have time limits on the computer, so if i'm not on, i'll be online around 5-7 PM central time. Please help, though.

[electro_dragon]

This is just a thought, but having a bad "Safe" mode... thats bad, right? I mean, the whole screen was black, and I couldn't do anything except for ctrl+alt+delete, and other similar commands. Has anyone ever had that happen to them before?

[MFDnNC]

Click here to download HJTsetup.exe:
http://www.thespykiller.co.uk/forum/...tpmod;dl=item5

Save HJTsetup.exe to your desktop.

Double click on the HJTsetup.exe icon on your desktop.
By default it will install to C:\Program Files\Hijack This.
Continue to click Next in the setup dialogue boxes until you get to the Select Addition Tasks dialogue.
Put a check by Create a desktop icon then click Next again.
Continue to follow the rest of the prompts from there.
At the final dialogue box click Finish and it will launch Hijack This.
Click on the Do a system scan and save a log file button. It will scan and then ask you to save the log.
Click Save to save the log file and then the log will open in notepad.
Click on "Edit > Select All" then click on "Edit > Copy" to copy the entire contents of the log.
Come back here to this thread and Paste the log in your next reply.
DO NOT have Hijack This fix anything yet. Most of what it finds will be harmless or even required.

[electro_dragon]

Um, are you 100% sure that the file is ok? I mean, after everything that has happened to this computer, dad said we're suppossed to be very careful what we download... not that I dont trust you, its just that I have to be very very cautious...

[MFDnNC]

All you have to do is look at almost any post in this forum and you will see hijack used in all of them

They would not have let me post close to 25K messages if I was directing you to something bad.

It is very safe!

[electro_dragon]

Um, we don't have a hijackthis file... we have it downloaded somewhere, its in add/remove programs, but it's not in c:\program files... but i'll try it anyway, I guess... um, it'll be a while, since it usually takes over an hour to do a norton scan, so it might be a while befroe the scan finishes...

[electro_dragon]

um, my setings wont let me download it... how do i change that?

[MFDnNC]

Originally Posted by electro_dragon

um, my setings wont let me download it... how do i change that?

Please explain what won't let you and what it is saying

[electro_dragon]

a pop up comes up saying "your current security settings do not allow this file to be downloaded"

[MFDnNC]

Your account must be restricted, get dad to DL it

[electro_dragon]

Dad doesn't know how to to anything... every security thing on our computer either i've done or the people who "fixed" our computer at Best Buy

[electro_dragon]

Ok, i checked internet options, and did a reset security options to medium, and now it's letting me download it. So i save it to the desktop, right?

[electro_dragon]

im gunna run it now... it'll probablly take a long time, though... idk. i'll post the log when it gets done

[electro_dragon]

um, there isn't a "do a systen scan and save a log" button, only a scan button, what should I do? *ps* *sorry for all of the typos, if you can't understand anything, let me know... im not a very good typist :P*