[sjpritch25]

Please open Super Anti-Spyware
Click on Check for Updates


You should print out these instructions, or copy them to a Notepad file for reading while in Safe Mode, because you will not be able to connect to the Internet to read from this site.

Please reboot your computer in Safe Mode by doing the following :

• Restart your computer
• After hearing your computer beep once during startup, but before the Windows icon appears, tap the F8 key continually;
• Instead of Windows loading as normal, a menu with options should appear;
• Select the first option, to run Windows in Safe Mode, then press "Enter".
• Choose your usual account.

IMPORTANT: Do NOT open any other windows or programs while SUPERAntiSpyware is scanning, it may interfere with the scanning process.

• Open SUPERAntiSpyware and click the Scan your Computer button.
• Check Perform Complete Scan and then click Next.
• SUPERAntiSpyware will now scan your computer and when it’s finished it will list all the infections it has found.
• Make sure that they all have a check next to them, and then click Next.
• Click Finish and you will be taken back to the main interface.
• It could be possible that it will ask you to reboot your computer in order to delete some files after reboot.
• I'll need a log afterwards of what has been found.
• To get the log, click Preferences and then click the Statistics/Logs tab. Click the dated log and press View Log and a text file will appear.
• Please post the results of the SUPERAntiSpyware login your next reply.

[kirstenishot]

hey sorry about the long response, just realized there was 2 pages to this lol ;(. Here is the spyware log!

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 02/09/2008 at 09:26 PM

Application Version : 3.9.1008

Core Rules Database Version : 3393
Trace Rules Database Version: 1385

Scan type : Complete Scan
Total Scan Time : 00:33:06

Memory items scanned : 188
Memory threats detected : 0
Registry items scanned : 7152
Registry threats detected : 0
File items scanned : 45646
File threats detected : 2

Adware.Tracking Cookie
C:\Documents and Settings\Rob Gotch\Cookies\rob gotch@atdmt[2].txt

Trojan.Downloader-AUPD
C:\DOCUMENTS AND SETTINGS\ROB GOTCH\LOCAL SETTINGS\TEMP\AUPD.EXE

[sjpritch25]

How is everything running??

[kirstenishot]

no popups so far Thanks once again!

[kirstenishot]

ahh unfortunately still a pop up every now and then.. always dcads, not superior . One unlucky download that's for sure. Sorry to be such a hassle ;(

[sjpritch25]

Please perform a scan with Panda ActiveScan - ActiveScan does not remove adware/spyware but will autoclean for viruses & worms. 1. Click "Scan Your PC". 2. A new window will open. Click "Check Now!". 3. Fill in your registration and click "Scan Now!". 4. You may receive an alert on the address bar that "This site might require the following ActiveX control...Click here to install...". Click on that alert and then Click Install ActiveX component. 5. A new window will appear asking "Do you want to install this software?"" Name: asinst.cab. 6. Select "Install" to download the ActiveX controls that allows ActiveScan to run. 7. If running MSAS beta you may receive an alert that an IE ActiveX program requires your approval. Click "Allow". 8. Select a device to scan: Click on "Local Disks" [allow it to Auto Clean]. 9. When the scan completes, if anything malicious is detected, click the "See Report button", then "Save Report" to your desktop. 10. Post back the results of your scan and any infected files that are found but not deleted.

[kirstenishot]

hi, sorry for taking so long to reply.. . doing scan now

[kirstenishot]

The active scan website isnt working with my mozilla.. Just thought to try it with Explorer.. one moment!

[kirstenishot]

Sorry for not saying anything back in such a long time - The problem seems to have faded, I haven't got an ad message in a long while - Thanks again, I really appreciate it.