ComboFix takes some time to get anything you can see happening. I would suggest leaving it run for at least 30 minutes. If nothing happens it is likely not going to run. It is very important to have all anti-virus and anti-malware programs disabled. Also you do not want to be attempting any actions on the machine mouse or keyboard unless prompted by the program.
If you have done all of that and the program is not producing anything do this instead:
Download
OTScanIt.exe to your Desktop and double-click on it to extract the files. It will create a folder named
OTScanIt on your desktop.
- Close any open browsers.
- If your Real protection or Antivirus intervenes with OTScanIt, allow it to run.
- Open the OTScanit folder and double-click on OTScanit.exe to start the program.
- Now click the Run Scan button on the toolbar.
- The program will be scanning huge amounts of data so depending on your system it could take a long time to complete. Let it run unhindered until it finishes.
- When the scan is complete Notepad will open with the report file loaded in it.
- Save that notepad file
If the log is too large to post, use the
Reply button, scroll down to the attachments section and attach the notepad file here.
I am going off line for the evening so take your time.