[marktokar]

Hi,

I downloaded a keygen and suddenly my computer has been infected by a virus. Symptoms include:
* "VIRUS ALERT!" message being printed on the right hand side of the current time in the System Tray
* Start Menu has no administration icons or "Program Files" menu - only quick launch
* Some desktop icons have gone missing
* Trying to open Windows Explorer with the keyboard shortcut (Win+E) returns an error saying "This operation has been cancelled due to restrictions in effect on this computer". I can still open it by doing Run (Win+R) and typing "explorer".
* C drive is missing from Windows Explorer

I have scanned my computer with AVG 8 and it has found viruses several times, but each time I try to heal/remove them and restart my computer, viruses still appear in a full system scan, though the names of the infected files and the names of the viruses change.

Previously, in addition to infected files in System32 folder, the winlogon.exe and lsass.exe processes turned up as infected in the AVG full system scan. Since then, I noted the names of the infected DLLs and verified that they were being launched with the Sysinternals' Autoruns utility. Then, using a Windows XP CD, I booted into the Recovery Console, sought out the infected DLLs and removed them from disk. After doing this and running a full system scan, winlogon.exe and lsass.exe do not appear to be infected, but new DLLs have shown up as being infected with similar virus names.

Also, in attempt to fix the access restrictions problem, I tried the solution recommended on this site: http://malaysia.answers.yahoo.com/qu...6142913AAAdISk

The HTJ log I post here now captures the system in its latest state. I greatly appreciate any help you can offer.

Kind Regards,
Mark Tokar

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 21:32: VIRUS ALERT!, on 14/07/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
E:\Program Files\Maxtor\Maxtor Backup\MaxBackServiceInt.exe
C:\WINDOWS\Explorer.EXE
E:\Program Files\Maxtor\OneTouch\Utils\SyncServices.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\CTHELPER.EXE
E:\Program Files\Logitech\MouseWare\system\em_exec.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
E:\Program Files\Acronis\TrueImageHome\TrueImageMonitor.exe
C:\WINDOWS\system32\wscntfy.exe
E:\Program Files\Acronis\TrueImageHome\TimounterMonitor.exe
C:\Program Files\Common Files\Acronis\Schedule2\schedhlp.exe
C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\RSSoft\RedSwoosh.exe
E:\Program Files\Maxtor\OneTouch\utils\Onetouch.exe
C:\WINDOWS\SOUNDMAN.EXE
E:\Program Files\Nokia\Nokia PC Suite 6\LaunchApplication.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\Program Files\QuickTime\QTTask.exe
E:\Program Files\i Tunes\iTunesHelper.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
E:\Program Files\DAEMON Tools\daemon.exe
E:\Program Files\Skype\Phone\Skype.exe
C:\Program Files\Google\Google Talk\googletalk.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\AVG\AVG8\avgui.exe
E:\Program Files\Skype\Plugin Manager\skypePM.exe
C:\Program Files\AVG\AVG8\avgscanx.exe
C:\WINDOWS\system32\notepad.exe
E:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://mystart.incredimail.com/english
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.nero.com/en/sp_file_main.php
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R3 - URLSearchHook: Winamp Search Class - {57BCA5FA-5DBB-45a2-B558-1755C3F6253B} - C:\Program Files\Winamp Toolbar\winamptb.dll
R3 - URLSearchHook: Freecorder Toolbar - {1392b8d2-5c05-419f-a8f6-b9f15a596612} - C:\Program Files\Freecorder\tbFre1.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - E:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: Freecorder Toolbar - {1392b8d2-5c05-419f-a8f6-b9f15a596612} - C:\Program Files\Freecorder\tbFre1.dll
O2 - BHO: Winamp Toolbar Loader - {25CEE8EC-5730-41bc-8B58-22DDC8AB8C20} - C:\Program Files\Winamp Toolbar\winamptb.dll
O2 - BHO: (no name) - {29166A90-85E6-4273-A9BE-ED96ADCBEE03} - (no file)
O2 - BHO: IeCatch5 Class - {2F364306-AA45-47B5-9F9D-39A8B94E7EF7} - E:\Program Files\FlashGet\jccatch.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: (no name) - {48316B51-611A-49BE-ADE3-BE0965BF04EA} - (no file)
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - E:\PROGRA~1\SPYBOT~2\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O2 - BHO: (no name) - {7902C7D9-95B5-4C69-95C0-4C46E87CEE4D} - (no file)
O2 - BHO: Internet Security Class - {A75E294E-C047-4D29-B07E-37B792881BEF} - (no file)
O2 - BHO: FlashFXP Helper for Internet Explorer - {E5A1691B-D188-4419-AD02-90002030B8EE} - E:\PROGRA~1\FlashFXP\IEFlash.dll
O3 - Toolbar: Freecorder Toolbar - {1392b8d2-5c05-419f-a8f6-b9f15a596612} - C:\Program Files\Freecorder\tbFre1.dll
O3 - Toolbar: FlashGet Bar - {E0E899AB-F487-11D5-8D29-0050BA6940E3} - E:\PROGRA~1\FlashGet\fgiebar.dll
O3 - Toolbar: Winamp Toolbar - {EBF2BA02-9094-4c5a-858B-BB198F3D8DE2} - C:\Program Files\Winamp Toolbar\winamptb.dll
O4 - HKLM\..\Run: [ATICCC] "C:\Program Files\ATI Technologies\ATI.ACE\CLIStart.exe"
O4 - HKLM\..\Run: [CTHelper] CTHELPER.EXE
O4 - HKLM\..\Run: [CTxfiHlp] CTXFIHLP.EXE
O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
O4 - HKLM\..\Run: [zBrowser Launcher] E:\Program Files\Logitech\iTouch\iTouch.exe
O4 - HKLM\..\Run: [OSSelectorReinstall] C:\Program Files\Common Files\Acronis\Acronis Disk Director\oss_reinstall.exe
O4 - HKLM\..\Run: [TrueImageMonitor.exe] E:\Program Files\Acronis\TrueImageHome\TrueImageMonitor.exe
O4 - HKLM\..\Run: [AcronisTimounterMonitor] E:\Program Files\Acronis\TrueImageHome\TimounterMonitor.exe
O4 - HKLM\..\Run: [Acronis Scheduler2 Service] "C:\Program Files\Common Files\Acronis\Schedule2\schedhlp.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe"
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKLM\..\Run: [Red Swoosh] C:\Program Files\RSSoft\RedSwoosh.exe /S
O4 - HKLM\..\Run: [MaxtorOneTouch] E:\Program Files\Maxtor\OneTouch\utils\Onetouch.exe
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [PCSuiteTrayApplication] E:\Program Files\Nokia\Nokia PC Suite 6\LaunchApplication.exe -startup
O4 - HKLM\..\Run: [WinampAgent] "E:\Program Files\Winamp\winampa.exe"
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "E:\Program Files\i Tunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
O4 - HKLM\..\Run: [RRT-Auto] E:\Downloads\RRT.exe auto
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [DAEMON Tools] "E:\Program Files\DAEMON Tools\daemon.exe" -lang 1033
O4 - HKCU\..\Run: [NBJ] "E:\Program Files\Ahead\Nero BackItUp\NBJ.exe"
O4 - HKCU\..\Run: [Skype] "E:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
O4 - HKCU\..\Run: [googletalk] C:\Program Files\Google\Google Talk\googletalk.exe /autostart
O4 - HKCU\..\Run: [SpybotSD TeaTimer] E:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [nltide3] cmd.exe /C rundll32 advpack.dll,LaunchINFSection nLite.inf,C (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [nltide3] cmd.exe /C rundll32 advpack.dll,LaunchINFSection nLite.inf,C (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\RunOnce: [nltide3] cmd.exe /C rundll32 advpack.dll,LaunchINFSection nLite.inf,C (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O4 - HKUS\.DEFAULT\..\RunOnce: [nltide3] cmd.exe /C rundll32 advpack.dll,LaunchINFSection nLite.inf,C (User 'Default user')
O4 - Startup: MailWasherPro.lnk = E:\Program Files\FireTrust\MailWasher Pro\MailWasher.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O8 - Extra context menu item: &Search - ?p=ZRfox000
O8 - Extra context menu item: &Winamp Search - C:\Documents and Settings\All Users\Application Data\Winamp Toolbar\ieToolbar\resources\en-US\local\search.html
O8 - Extra context menu item: Add to AMV Converter... - E:\Program Files\MP3 Player Utilities 4.15\AMVConverter\grab.html
O8 - Extra context menu item: Download All by FlashGet - E:\Program Files\FlashGet\jc_all.htm
O8 - Extra context menu item: Download using FlashGet - E:\Program Files\FlashGet\jc_link.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://E:\PROGRA~1\MICROS~1\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: MediaManager tool grab multimedia file - E:\Program Files\MP3 Player Utilities 4.15\MediaManager\grab.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - E:\PROGRA~1\MICROS~1\OFFICE11\REFIEBAR.DLL
O9 - Extra button: FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - E:\Program Files\FlashGet\flashget.exe
O9 - Extra 'Tools' menuitem: &FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - E:\Program Files\FlashGet\flashget.exe
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - E:\PROGRA~1\SPYBOT~2\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - E:\PROGRA~1\SPYBOT~2\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O20 - AppInit_DLLs: avgrsstx.dll
O23 - Service: Acronis Scheduler2 Service (AcrSch2Svc) - Acronis - C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: AVG8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Firebird Server - MAGIX Instance (FirebirdServerMAGIXInstance) - MAGIX® - C:\Program Files\MAGIX\Common\Database\bin\fbserver.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: MaxBackServiceInt - Unknown owner - E:\Program Files\Maxtor\Maxtor Backup\MaxBackServiceInt.exe
O23 - Service: MaxSyncService (NTService1) - - E:\Program Files\Maxtor\OneTouch\Utils\SyncServices.exe
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared Files\RichVideo.exe
O23 - Service: ServiceLayer - Nokia. - C:\Program Files\PC Connectivity Solution\ServiceLayer.exe

--
End of file - 11845 bytes

[marktokar]

Left with no other options, I decided to reinstall Windows to remove the virus - it was just too hard to remove because it kept infecting different files.

I hope next time I need this forum, you guys can be of more assistance