[mdurnin]

Hi,

I have an intermittant problem with black or blank screen. This has been happening for a few frustrating days. At random times, my LCD turns black. The computer is still running fine. The keyboard is active (CNTRL/ALT/DEL invokes Task Manager). I can not see the mouse, so I don't know if it is active. ATI Tray Tool hotkeys do not reactive the display.

I must turn off the power to the LCD and turn it back on see the display. I then goes black after a few seconds. I can repeat this sequence 10 -15 times before it stops. The problem seems to last 90 - 120 seconds. Then all is well for 30 minutes to several hours.

This happens while running XP SP3 and when booted into the Dell Diagnostic partition to run hardware tests. All of which passed. I guess a worm could have infected multiple partitions.

I have VGA and DVI connections to my LCD. I have an ATI X800 and swapped it our for an ATI X300. The problem persisted with all combinations of the the video boards and connections.

I thought it might be a power or lamp problem with the LCD. I spoke with Viewsonic Tech Support, a knowledgeable one!, this morning. Booted into Safe Mode with no problem, but didn't remain in Safe Mode long. Turned on VGA only and the problem persisted. She suggests it a worm.

I have run Symantec Virus Scan & AVG Scan and both were clean.

Also, my wife and I have seperate accounts on this PC and when I "switch user" instead of "logging off" the display resport 1 more running program for her than she should have and 2 extra programs for me.

It often happens when we switch users.

I have recent (10-1-08) full back of my partitions and reinstalling the C: drive is probably my next step. I am also borrowing another monitor to rule out a problem with my LCD.

I have the latest ATI, Veiwsonic Drivers, and auto update Windows from Microsoft and Symantec products from them.

I did notice tonight ONCE when I switched to my wife's account which was running only Eudora, but has 2 programs running indicated, Eudora has an entry box on the program bar. But there was a second rectangle next to it that read "Blank ..." and disappeared before I could get the mouse to it. Too bad!

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Edit: More information: 11-20-08 5:15 PM

The problem happened while Windows Advance Options Menu and Boot Device Menu were on the screen. Doesn't make sense to me. I booted in Safe Mode and left th PC for several hours and the problem did not happen.

Several times when the problem has happened in my absence, the screen image appears to be severely ghosted, 95%, not enitrely black.

I have attached a new HijackThis log for version 2.0.2
-------------------------------------------------------------------------

Below is the HijackThis log. Please help!

If you want further information, please let me know.

Thank you,
Marc

Logfile of HijackThis v1.99.1
Scan saved at 12:10:52 AM, on 11/20/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16735)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Portrait Displays\PerfectSuite\dtsslsrv.exe
C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\Program Files\Logitech\SetPoint\SetPoint.exe
C:\Program Files\VCOM\PowerDesk\pddlghlp.exe
C:\Program Files\Norton SystemWorks\Norton Utilities\SYSDOC32.EXE
C:\Program Files\Common Files\Portrait Displays\Shared\dtsrvc.exe
C:\Program Files\Intel\Intel Application Accelerator\iaantmon.exe
C:\Program Files\LogMeIn\x86\RaMaint.exe
C:\Program Files\LogMeIn\x86\LogMeIn.exe
C:\Program Files\LogMeIn\x86\LMIGuardian.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Norton Ghost\Agent\VProSvc.exe
C:\Program Files\Common Files\Logitech\khalshared\KHALMNPR.EXE
C:\PROGRA~1\NORTON~2\NORTON~1\NPROTECT.EXE
C:\PROGRA~1\NORTON~2\NORTON~1\SPEEDD~1\NOPDB.EXE
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\dllhost.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\ccc.exe
C:\WINDOWS\system32\dllhost.exe
C:\Program Files\Norton Ghost\Shared\Drivers\SymSnapService.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\Program Files\Netscape\Netscape Browser\netscape.exe
C:\Program Files\FW\Qualcomm\Eudora\Eudora.exe
C:\Program Files\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://bfc.myway.com/search/de_srchlft.html
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://floridatoday.com/apps/pbcs.dl...ategory=sports
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.symantec.com/techsupp/ser...build=Symantec
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\fw\Real\RealPlayer\rpbrowserrecordplugin.dll
O2 - BHO: NCO 2.0 IE BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.5\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\PROGRA~1\COMMON~1\SYMANT~1\IDS\IPSBHO.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.1.1119.1736\swg.dll
O3 - Toolbar: Show Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.5\CoIEPlg.dll
O4 - HKLM\..\Run: [ccApp] C:\Program Files\Common Files\Symantec Shared\ccApp.exe
O4 - HKLM\..\Run: [DAEMON Tools-1033] "C:\Program Files\FW\D-Tools\daemon.exe" -lang 1033
O4 - HKLM\..\Run: [StartCCC] "C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
O4 - HKCU\..\Run: [Iconoid] "C:\Program Files\FW\Iconoid\iconoid.exe" -wait 0
O4 - HKCU\..\Run: [AtiTrayTools] "C:\Program Files\ATI Tray Tools\atitray.exe"
O4 - HKCU\..\RunOnce: [] C:\PROGRA~1\NETSCAPE\NAVIGA~1\NAVIGA~1.EXE http://www.symantec.com/techsupp/ser...00045.00000119
O4 - Startup: Dialog Helper.lnk = C:\Program Files\VCOM\PowerDesk\pddlghlp.exe
O4 - Startup: Norton System Doctor.LNK = C:\Program Files\Norton SystemWorks\Norton Utilities\SYSDOC32.EXE
O4 - Startup: Webshots.lnk = G:\Webshots\WebshotsTray.exe
O4 - Global Startup: ActiveSyncToggle.lnk = C:\Program Files\ActiveSyncToggle.exe
O4 - Global Startup: Logitech SetPoint.lnk = ?
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll
O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll
O9 - Extra button: Express Cleanup - {5E638779-1818-4754-A595-EF1C63B87A56} - C:\Program Files\Norton SystemWorks\Norton Cleanup\WCQuick.lnk
O9 - Extra 'Tools' menuitem: Express Cleanup - {5E638779-1818-4754-A595-EF1C63B87A56} - C:\Program Files\Norton SystemWorks\Norton Cleanup\WCQuick.lnk
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*
O15 - Trusted Zone: http://*.acehardware-acenet.com
O15 - Trusted Zone: *.acehardware-aceonline.com
O15 - Trusted Zone: *.acehardware-eaglevision.com
O15 - Trusted Zone: *.acehardware-vendors.com
O15 - Trusted Zone: *.aceservices.com
O15 - Trusted Zone: http://*.turbotax.com
O15 - Trusted Zone: *.acehardware-acenet.com (HKLM)
O15 - Trusted Zone: *.acehardware-aceonline.com (HKLM)
O15 - Trusted Zone: *.acehardware-eaglevision.com (HKLM)
O15 - Trusted Zone: *.acehardware-vendors.com (HKLM)
O15 - Trusted Zone: *.aceservices.com (HKLM)
O16 - DPF: AceIESecuritySettings - http://ww1.acehardware-acenet.com/Co...tySettings.CAB
O16 - DPF: {12345678-0000-0000-0000-000000000000} - http://ww1.acehardware-acenet.com/AC...s/EVUpdate.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {24B8CB65-C0D2-11D0-A523-444553540000} (AceExplorer Control) - http://ww1.acehardware-acenet.com/AC...pl/AceExpl.cab
O16 - DPF: {275E2FE0-7486-11D0-89D6-00A0C90C9B67} (MCSiMenuCtl Class) - http://ww1.acehardware-acenet.com/AC...i/McsiMenu.cab
O16 - DPF: {34F12AFD-E9B5-492A-85D2-40FA4535BE83} (AxProdInfoCtl Class) - http://www.symantec.com/techsupp/act...a/nprdtinf.cab
O16 - DPF: {41F841C0-AE16-11D5-8817-0050DA6EF5E5} (FarPoint Spread 6.0 (OLEDB)) - http://ww1.acehardware-acenet.com/AC...60/fpspr60.cab
O16 - DPF: {474F00F5-3853-492C-AC3A-476512BBC336} (UploadListView Class) - http://picasaweb.google.com/s/v/26.30/uploader2.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/S.../bin/cabsa.cab
O16 - DPF: {66F7F252-3FE1-4650-B1E5-94B2A38271C5} (ActiveView Control) - http://192.168.1.8/ActiveView.cab
O16 - DPF: {69F62FC3-3FEC-4073-BF33-5C64401C0E5D} (ImageCalc Control) - http://192.168.1.7/ImageCalc.cab
O16 - DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} (Symantec Download Manager) - https://webdl.symantec.com/activex/symdlmgr.cab
O16 - DPF: {8BF1A503-001F-11D0-A296-00A0246497B9} (ACENET Control) - http://ww1.acehardware-acenet.com/AC...NET/ACECTL.CAB
O16 - DPF: {A90A5822-F108-45AD-8482-9BC8B12DD539} (Crucial cpcScan) - http://www.crucial.com/controls/cpcScanner.cab
O16 - DPF: {C1550906-E669-4E62-8000-6ADFB73F0913} (CatapultGrid21.grdE4W20) - http://www.acehardware-eaglevision.c...s/E4Wgrd21.cab
O16 - DPF: {FD0B6769-6490-4A91-AA0A-B5AE0DC75AC9} (Performance Viewer Activex Control) - https://secure.logmein.com/activex/ractrl.cab?lmi=100
O20 - Winlogon Notify: dimsntfy - %SystemRoot%\System32\dimsntfy.dll (file missing)
O20 - Winlogon Notify: LMIinit - C:\WINDOWS\SYSTEM32\LMIinit.dll
O20 - Winlogon Notify: WB - C:\Program Files\Stardock\Object Desktop\ThemeManager\fastload.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O21 - SSODL: utilsmart - {52551B02-8DDD-B064-850D-033CF83C3F97} - C:\Program Files\lxruedb\utilsmart.dll
O23 - Service: Asset Management Daemon - Unknown owner - C:\Program Files\Portrait Displays\PerfectSuite\dtsslsrv.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\SYSTEM32\ati2sgag.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: Portrait Displays Display Tune Service (DTSRVC) - Unknown owner - C:\Program Files\Common Files\Portrait Displays\Shared\dtsrvc.exe
O23 - Service: IAA Event Monitor (IAANTMon) - Intel Corporation - C:\Program Files\Intel\Intel Application Accelerator\iaantmon.exe
O23 - Service: Imapi Helper - Alex Feinman - C:\Program Files\Alex Feinman\ISO Recorder\ImapiHelper.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\LuComServer_3_4.EXE
O23 - Service: LiveUpdate Notice - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: LogMeIn Maintenance Service (LMIMaint) - LogMeIn, Inc. - C:\Program Files\LogMeIn\x86\RaMaint.exe
O23 - Service: LogMeIn - LogMeIn, Inc. - C:\Program Files\LogMeIn\x86\LogMeIn.exe
O23 - Service: Norton Ghost - Symantec Corporation - C:\Program Files\Norton Ghost\Agent\VProSvc.exe
O23 - Service: Norton UnErase Protection (NProtectService) - Symantec Corporation - C:\PROGRA~1\NORTON~2\NORTON~1\NPROTECT.EXE
O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~2\NORTON~1\SPEEDD~1\NOPDB.EXE
O23 - Service: Symantec Core LC - Unknown owner - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: Symantec RemoteAssist - Symantec, Inc. - C:\Program Files\Common Files\Symantec Shared\Support Controls\ssrc.exe
O23 - Service: SymSnapService - Symantec - C:\Program Files\Norton Ghost\Shared\Drivers\SymSnapService.exe

[mdurnin]

Replaced monitor and problem stopped. Viewsonic conceeded, third call, the monitor (under warranty) probably had a bulb that was beginning to fail. It is on the way to them...

Thanks for looking at this. It it a relief that the system does not have virus/worm problem.

Marc