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Bartshell module has stopped working

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bartshell shock's Avatar
bartshell shock bartshell shock is offline
Computer Specs
Junior Member with 1 posts.
THREAD STARTER
 
Join Date: Dec 2008
Experience: Computer Illiterate
01-Dec-2008, 01:52 AM #1
Angry Bartshell module has stopped working
I am now unable to connect to the internet using People PC dial up service. I keep gettting a message stating "Bart Shell module has stopped working - this program cannot display the webpage". This is after I log on and my password is accepted by People PC.

People PC says they can't find a problem, it must be my hardware. Dell says my hardware is fine, that I have a spyware software virus that has corrupted the files to go online.

I plan to cancel People PC. Can you please help me get the Bartshell virus/malware off of my computer?

Bartshell Shock
eddie5659's Avatar
Computer Specs
Moderator & Malware Removal Specialist with 28,247 posts.
 
Join Date: Mar 2001
Location: Bradford, England
07-Dec-2008, 04:45 PM #2
Hiya and welcome to Tech Support Guy

Are you still having thsi problem? If so, can you post a HijackThis log as follows:

Click here to download HJTInstall.exe
  • Save HJTInstall.exe to your desktop.
  • Doubleclick on the HJTInstall.exe icon on your desktop.
  • By default it will install to C:\Program Files\Trend Micro\HijackThis .
  • Click on Install.
  • It will create a HijackThis icon on the desktop.
  • Once installed, it will launch Hijackthis.
  • Click on the Do a system scan and save a logfile button. It will scan and the log should open in notepad.
  • Click on "Edit > Select All" then click on "Edit > Copy" to copy the entire contents of the log.
  • Come back here to this thread and Paste the log in your next reply.
  • DO NOT have Hijackthis fix anything yet. Most of what it finds will be harmless or even required.

Regards

eddie
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