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02-Jul-2009, 05:54 PM
#46 |
| Hi Karen ![]() Just wanted to let you know that I got a lot of those entries cleaned up with HJT. Thanks for that little trick! Now where do we go? |
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02-Jul-2009, 09:05 PM
#47 | |||||
| Sorry it took so long for me to reply but my phone line was down for most of the day so I'm playing ketchup. ![]() Please uninstall this older version of Java via the Control Panel - Add/Remove programs: Java 2 Runtime Environment, SE v1.4.1_01 Also, since it seems Norton is no longer installed, this should be removed via the Control Panel as well. It's the program that allows the Windows Security Centre to report on the status of the Norton ant-virus program. Norton WMI Update Please post a new HijackThis log and let me know what problems remain.
__________________ Microsoft MVP - Consumer Security |
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02-Jul-2009, 09:51 PM
#48 |
| I'm certainly glad you surfaced, because I was getting worried about you. You like french fries with your ketchup? ![]() I'll go boot up the Gateway and run HJT for you. Back in a bit. |
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02-Jul-2009, 09:54 PM
#49 |
| Btw... the only problem that remains is, that dang laptop is slower than molasses on a cold winter day. But she's worrrrrrrrrking! ![]() |
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02-Jul-2009, 10:02 PM
#50 |
| Tada! Lots better, eh? Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 7:57:36 PM, on 7/2/2009 Platform: Windows XP SP3 (WinNT 5.01.2600) MSIE: Internet Explorer v7.00 (7.00.6000.16827) Boot mode: Normal Running processes: C:\WINNT\System32\smss.exe C:\WINNT\system32\winlogon.exe C:\WINNT\system32\services.exe C:\WINNT\system32\lsass.exe C:\WINNT\system32\svchost.exe C:\WINNT\System32\svchost.exe C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe C:\Program Files\Alwil Software\Avast4\ashServ.exe C:\WINNT\Explorer.EXE C:\WINNT\GWMDMMSG.exe C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe C:\Program Files\Synaptics\SynTP\SynTPLpr.exe C:\Program Files\Synaptics\SynTP\SynTPEnh.exe C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe C:\Program Files\Java\jre6\bin\jusched.exe C:\WINNT\DvzCommon\DvzMsgr.exe C:\WINNT\system32\spoolsv.exe C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe C:\WINNT\System32\Ati2evxx.exe C:\Program Files\Bonjour\mDNSResponder.exe C:\WINNT\system32\svchost.exe C:\Program Files\Java\jre6\bin\jqs.exe C:\WINNT\System32\svchost.exe C:\WINNT\System32\svchost.exe C:\Program Files\Common Files\Lanovation\PrismXL\PRISMXL.SYS C:\WINNT\System32\svchost.exe C:\WINNT\wanmpsvc.exe C:\WINNT\System32\dmadmin.exe C:\Program Files\Canon\CAL\CALMAIN.exe C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe C:\Program Files\Alwil Software\Avast4\ashWebSv.exe C:\WINNT\System32\svchost.exe C:\Program Files\Alwil Software\Avast4\setup\avast.setup C:\Program Files\Trend Micro\HijackThis\HijackThis.exe R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157 R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost;*.local O2 - BHO: HP Print Enhancer - {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files\HP\Smart Web Printing\hpswp_printenhancer.dll O2 - BHO: HP Print Clips - {053F9267-DC04-4294-A72C-58F732D338C0} - C:\Program Files\HP\Smart Web Printing\hpswp_framework.dll O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll (file missing) O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file) O3 - Toolbar: &Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe O4 - HKLM\..\Run: [GWMDMMSG] GWMDMMSG.exe O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe O4 - HKLM\..\Run: [GWMDMpi] C:\WINNT\GWMDMpi.exe O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe" O4 - Global Startup: Dataviz Messenger.lnk = C:\WINNT\DvzCommon\DvzMsgr.exe O8 - Extra context menu item: &AOL Toolbar Search - c:\program files\aol\aol toolbar 3.1\resources\en-US\local\search.html O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000 O9 - Extra button: HP Clipbook - {58ECB495-38F0-49cb-A538-10282ABF65E7} - C:\Program Files\HP\Smart Web Printing\hpswp_extensions.dll O9 - Extra button: HP Smart Select - {700259D7-1666-479a-93B1-3250410481E8} - C:\Program Files\HP\Smart Web Printing\hpswp_extensions.dll O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLL O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file) O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyside.dll (file missing) O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINNT\Network Diagnostic\xpnetdiag.exe O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINNT\Network Diagnostic\xpnetdiag.exe O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/...oUploader5.cab O16 - DPF: {0F04992B-E661-4DB9-B223-903AB628225D} (DoMoreRunExe.DoMoreRun) - file://C:\Program Files\Gateway\Do More\DoMoreRunExe.CAB O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - http://download.av.aol.com/molbin/sh...3/mcinsctl.cab O16 - DPF: {511073AD-BE56-4D43-AE68-93390514385E} (TechToolsActivex.TechTools) - hcp://system/TechTools.CAB O16 - DPF: {739E8D90-2F4C-43AD-A1B8-66C356FCEA35} (RunExeActiveX.RunExe) - hcp://system/RunExeActiveX.CAB O16 - DPF: {99CDFD87-F97A-42E1-9C13-D18220D90AD1} (StartFirstControl.CheckFirst) - hcp://system/StartFirstControl.CAB O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} - http://download.av.aol.com/molbin/sh...20/mcgdmgr.cab O16 - DPF: {F3D4C08D-3616-43F0-9E29-44C749B0664B} (pmjpegcam Class) - http://71.9.57.2:50000/JpegInst.cab O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = dianehardy O17 - HKLM\Software\..\Telephony: DomainName = dianehardy O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = dianehardy O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = dianehardy O17 - HKLM\System\CS3\Services\Tcpip\Parameters: Domain = dianehardy O23 - Service: AOL TopSpeed Monitor (AOL TopSpeedMonitor) - America Online, Inc - C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINNT\System32\Ati2evxx.exe O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe O23 - Service: McAfee Real-time Scanner (McShield) - Unknown owner - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe (file missing) O23 - Service: PrismXL - Lanovation - C:\Program Files\Common Files\Lanovation\PrismXL\PRISMXL.SYS O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINNT\wanmpsvc.exe -- End of file - 8366 bytes |
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02-Jul-2009, 10:09 PM
#51 |
| Ha, I read your instructions... but, did I follow them? It's gone now, I promise. ![]() Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 8:06:48 PM, on 7/2/2009 Platform: Windows XP SP3 (WinNT 5.01.2600) MSIE: Internet Explorer v7.00 (7.00.6000.16827) Boot mode: Normal Running processes: C:\WINNT\System32\smss.exe C:\WINNT\system32\winlogon.exe C:\WINNT\system32\services.exe C:\WINNT\system32\lsass.exe C:\WINNT\system32\svchost.exe C:\WINNT\System32\svchost.exe C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe C:\Program Files\Alwil Software\Avast4\ashServ.exe C:\WINNT\Explorer.EXE C:\WINNT\GWMDMMSG.exe C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe C:\Program Files\Synaptics\SynTP\SynTPLpr.exe C:\Program Files\Synaptics\SynTP\SynTPEnh.exe C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe C:\Program Files\Java\jre6\bin\jusched.exe C:\WINNT\DvzCommon\DvzMsgr.exe C:\WINNT\system32\spoolsv.exe C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe C:\WINNT\System32\Ati2evxx.exe C:\Program Files\Bonjour\mDNSResponder.exe C:\WINNT\system32\svchost.exe C:\Program Files\Java\jre6\bin\jqs.exe C:\WINNT\System32\svchost.exe C:\WINNT\System32\svchost.exe C:\Program Files\Common Files\Lanovation\PrismXL\PRISMXL.SYS C:\WINNT\System32\svchost.exe C:\WINNT\wanmpsvc.exe C:\WINNT\System32\dmadmin.exe C:\Program Files\Canon\CAL\CALMAIN.exe C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe C:\Program Files\Alwil Software\Avast4\ashWebSv.exe C:\WINNT\System32\svchost.exe C:\Program Files\Internet Explorer\iexplore.exe C:\WINNT\system32\ctfmon.exe C:\Program Files\HP\Smart Web Printing\hpswp_clipbook.exe C:\Program Files\Trend Micro\HijackThis\HijackThis.exe R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157 R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost;*.local O2 - BHO: HP Print Enhancer - {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files\HP\Smart Web Printing\hpswp_printenhancer.dll O2 - BHO: HP Print Clips - {053F9267-DC04-4294-A72C-58F732D338C0} - C:\Program Files\HP\Smart Web Printing\hpswp_framework.dll O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll (file missing) O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file) O3 - Toolbar: &Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe O4 - HKLM\..\Run: [GWMDMMSG] GWMDMMSG.exe O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe O4 - HKLM\..\Run: [GWMDMpi] C:\WINNT\GWMDMpi.exe O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe" O4 - HKCU\..\Run: [ctfmon.exe] C:\WINNT\system32\ctfmon.exe O4 - Global Startup: Dataviz Messenger.lnk = C:\WINNT\DvzCommon\DvzMsgr.exe O8 - Extra context menu item: &AOL Toolbar Search - c:\program files\aol\aol toolbar 3.1\resources\en-US\local\search.html O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000 O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - (no file) O9 - Extra button: HP Clipbook - {58ECB495-38F0-49cb-A538-10282ABF65E7} - C:\Program Files\HP\Smart Web Printing\hpswp_extensions.dll O9 - Extra button: HP Smart Select - {700259D7-1666-479a-93B1-3250410481E8} - C:\Program Files\HP\Smart Web Printing\hpswp_extensions.dll O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLL O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file) O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyside.dll (file missing) O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINNT\Network Diagnostic\xpnetdiag.exe O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINNT\Network Diagnostic\xpnetdiag.exe O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/...oUploader5.cab O16 - DPF: {0F04992B-E661-4DB9-B223-903AB628225D} (DoMoreRunExe.DoMoreRun) - file://C:\Program Files\Gateway\Do More\DoMoreRunExe.CAB O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - http://download.av.aol.com/molbin/sh...3/mcinsctl.cab O16 - DPF: {511073AD-BE56-4D43-AE68-93390514385E} (TechToolsActivex.TechTools) - hcp://system/TechTools.CAB O16 - DPF: {739E8D90-2F4C-43AD-A1B8-66C356FCEA35} (RunExeActiveX.RunExe) - hcp://system/RunExeActiveX.CAB O16 - DPF: {99CDFD87-F97A-42E1-9C13-D18220D90AD1} (StartFirstControl.CheckFirst) - hcp://system/StartFirstControl.CAB O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} - http://download.av.aol.com/molbin/sh...20/mcgdmgr.cab O16 - DPF: {F3D4C08D-3616-43F0-9E29-44C749B0664B} (pmjpegcam Class) - http://71.9.57.2:50000/JpegInst.cab O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = dianehardy O17 - HKLM\Software\..\Telephony: DomainName = dianehardy O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = dianehardy O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = dianehardy O17 - HKLM\System\CS3\Services\Tcpip\Parameters: Domain = dianehardy O23 - Service: AOL TopSpeed Monitor (AOL TopSpeedMonitor) - America Online, Inc - C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINNT\System32\Ati2evxx.exe O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe O23 - Service: McAfee Real-time Scanner (McShield) - Unknown owner - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe (file missing) O23 - Service: PrismXL - Lanovation - C:\Program Files\Common Files\Lanovation\PrismXL\PRISMXL.SYS O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINNT\wanmpsvc.exe -- End of file - 8590 bytes |
|
03-Jul-2009, 04:13 PM
#52 |
I've been served with ketchup. ![]() |
03-Jul-2009, 06:01 PM
#53 | |||||
| Yes it's looking better but there's still a Norton service there so please run the Norton removal tool: http://service1.symantec.com/Support...05033108162039 Download OTS.exe to your Desktop and double-click on it to extract the files. It will create a folder named OTS on your desktop.
__________________ Microsoft MVP - Consumer Security |
|
03-Jul-2009, 09:06 PM
#54 |
| That didn't take too long, Karen! Thank you again for all of your time and hard work! |
04-Jul-2009, 04:55 PM
#55 | |||||
| Start OTS. Copy/Paste the information in the code box below into the pane where it says "Paste fix here" and then click the "Run Fix" button. The fix should only take a very short time. When the fix is completed a message box will popup telling you that it is finished. CLick the OK button and Notepad will open with a log of actions taken during the fix. Post that information back here along with a new HijackThis log please. Code: [Kill All Processes]
[Unregister Dlls]
[Registry - Safe List]
< BHO's [HKEY_LOCAL_MACHINE] > -> HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\
YN -> {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} [HKLM] -> Reg Error: Key error. [Reg Error: Key error.]
< Internet Explorer ToolBars [HKEY_CURRENT_USER\] > -> HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Toolbar\
YN -> ShellBrowser\\"{42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6}" [HKLM] -> Reg Error: Key error. [Reg Error: Key error.]
YN -> WebBrowser\\"{4982D40A-C53B-4615-B15B-B5B5E98D167C}" [HKLM] -> Reg Error: Key error. [Reg Error: Key error.]
< Internet Explorer Extensions [HKEY_LOCAL_MACHINE] > -> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Extensions\
YN -> {E023F504-0C5A-4750-A1E7-A9046DEA8A21}:{DD6687B5-CB43-4211-BFC9-2942CCBDCB3E} [HKLM] -> C:\Program Files\Microsoft Money\System\mnyside.dll [Button: MoneySide]
< Downloaded Program Files > -> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\
YN -> {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} [HKLM] -> Reg Error: Key error. [Reg Error: Key error.]
< Standard Profile Authorized Applications List > -> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile\AuthorizedApplications\List
YY -> "C:\Documents and Settings\Owner\Local Settings\temp\7zS1.tmp\SymNRT.exe" -> C:\Documents and Settings\Owner\Local Settings\temp\7zS1.tmp\SymNRT.exe [C:\Documents and Settings\Owner\Local Settings\temp\7zS1.tmp\SymNRT.exe:*:Enabled:Norton Removal Tool]
[Registry - Additional Scans - Safe List]
< Disabled MSConfig Registry Items [HKEY_LOCAL_MACHINE] > -> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupreg\
YN -> MCAgentExe hkey=HKLM key=SOFTWARE\Microsoft\Windows\CurrentVersion\Run -> c:\PROGRA~1\mcafee.com\agent\mcagent.exe
YN -> MCUpdateExe hkey=HKLM key=SOFTWARE\Microsoft\Windows\CurrentVersion\Run -> C:\PROGRA~1\McAfee.com\Agent\mcupdate.exe
YN -> TkBellExe hkey=HKLM key=SOFTWARE\Microsoft\Windows\CurrentVersion\Run -> C:\Program Files\Common Files\Real\Update_OB\realsched.exe
YN -> VirusScan Online hkey=HKLM key=SOFTWARE\Microsoft\Windows\CurrentVersion\Run -> c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
YN -> VSOCheckTask hkey=HKLM key=SOFTWARE\Microsoft\Windows\CurrentVersion\Run -> c:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe
[Files/Folders - Created Within 30 Days]
NY -> 1 C:\*.tmp files -> C:\*.tmp
NY -> 3 C:\WINNT\*.tmp files -> C:\WINNT\*.tmp
[Files/Folders - Modified Within 30 Days]
NY -> 2 C:\WINNT\System32\*.tmp files -> C:\WINNT\System32\*.tmp
NY -> 2 C:\Documents and Settings\Owner\Local Settings\temp\*.tmp files -> C:\Documents and Settings\Owner\Local Settings\temp\*.tmp
[Empty Temp Folders]
[Start Explorer]
[Reboot]
__________________ Microsoft MVP - Consumer Security |
04-Jul-2009, 04:58 PM
#56 | |||||
| Also, please do this: Please go to Start - Run - type in eventvwr.msc to open the event viewer. Look under both "Application" and "System" for recent (the last 48 hours or so) errors (shown in red) and if found, do this for each one. Double-click the error to open it up and then click on the icon that looks like two pieces of paper. This will copy the full error. Then "paste" the error into Notepad. Do this for each one until you have them all listed in Notepad and then copy and paste the list in a reply here please.
__________________ Microsoft MVP - Consumer Security |
|
04-Jul-2009, 05:43 PM
#57 |
| All Processes Killed [Registry - Safe List] Registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Brows er Helper Objects\{FDD3B846-8D59-4ffb-8758-209B6AD74ACC}\ deleted successfully. Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{FDD3B846-8D59-4ffb-8758-209B6AD74ACC}\ not found. Registry value HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Toolbar\ShellBrowser\\{42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} deleted successfully. Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6}\ not found. Registry value HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser\\{4982D40A-C53B-4615-B15B-B5B5E98D167C} deleted successfully. Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{4982D40A-C53B-4615-B15B-B5B5E98D167C}\ not found. Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Extensions\{E023F504-0C5A-4750-A1E7-A9046DEA8A21}\ deleted successfully. Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{E023F504-0C5A-4750-A1E7-A9046DEA8A21}\ not found. Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{DD6687B5-CB43-4211-BFC9-2942CCBDCB3E}\ deleted successfully. Starting removal of ActiveX control {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21}\Contains\Files\ not found. Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21}\DownloadInformation\ not found. Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21}\ not found. Registry value HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameter s\FirewallPolicy\StandardProfile\AuthorizedApplications\List\\C:\Documents and Settings\Owner\Local Settings\temp\7zS1.tmp\SymNRT.exe deleted successfully. C:\Documents and Settings\Owner\Local Settings\temp\7zS1.tmp\SymNRT.exe moved successfully. [Registry - Additional Scans - Safe List] Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupreg\MCAgentExe hkey=HKLM key=SOFTWARE\Microsoft\Windows\CurrentVersion\Run\ not found. File not found. Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupreg\MCUpdateExe hkey=HKLM key=SOFTWARE\Microsoft\Windows\CurrentVersion\Run\ not found. File not found. Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupreg\TkBellExe hkey=HKLM key=SOFTWARE\Microsoft\Windows\CurrentVersion\Run\ not found. File not found. Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupreg\VirusScan Online hkey=HKLM key=SOFTWARE\Microsoft\Windows\CurrentVersion\Run\ not found. File not found. Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupreg\VSOCheckTask hkey=HKLM key=SOFTWARE\Microsoft\Windows\CurrentVersion\Run\ not found. File not found. [Files/Folders - Created Within 30 Days] C:\32788R22FWJFW.0.tmp\License folder deleted successfully. C:\32788R22FWJFW.0.tmp folder deleted successfully. [Files/Folders - Modified Within 30 Days] C:\Documents and Settings\Owner\Local Settings\temp\7zS1.tmp folder deleted successfully. [Empty Temp Folders] User: Administrator ->Temp folder emptied: 0 bytes ->Temporary Internet Files folder emptied: 67 bytes User: All Users User: Default User ->Temp folder emptied: 0 bytes ->Temporary Internet Files folder emptied: 67 bytes User: LocalService File delete failed. C:\Documents and Settings\LocalService\Local Settings\Temp\Temporary Internet Files\Content.IE5\index.dat scheduled to be deleted on reboot. File delete failed. C:\Documents and Settings\LocalService\Local Settings\Temp\History\History.IE5\index.dat scheduled to be deleted on reboot. File delete failed. C:\Documents and Settings\LocalService\Local Settings\Temp\Cookies\index.dat scheduled to be deleted on reboot. ->Temp folder emptied: 66016 bytes File delete failed. C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\Content.IE5\index.dat scheduled to be deleted on reboot. ->Temporary Internet Files folder emptied: 33170 bytes User: NetworkService ->Temp folder emptied: 0 bytes File delete failed. C:\Documents and Settings\NetworkService\Local Settings\Temporary Internet Files\Content.IE5\index.dat scheduled to be deleted on reboot. ->Temporary Internet Files folder emptied: 32902 bytes User: Owner ->Temp folder emptied: 18987813 bytes File delete failed. C:\Documents and Settings\Owner\Local Settings\Temporary Internet Files\Content.IE5\index.dat scheduled to be deleted on reboot. ->Temporary Internet Files folder emptied: 5570111 bytes ->Java cache emptied: 0 bytes ->FireFox cache emptied: 2909415 bytes %systemdrive% .tmp files removed: 0 bytes %systemroot% .tmp files removed: 0 bytes %systemroot%\System32 .tmp files removed: 0 bytes File delete failed. C:\WINNT\temp\_av_proI.tm~a02896\setup.lok scheduled to be deleted on reboot. File delete failed. C:\WINNT\temp\_avast4_\Webshlock.txt scheduled to be deleted on reboot. File delete failed. C:\WINNT\temp\Perflib_Perfdata_5dc.dat scheduled to be deleted on reboot. Windows Temp folder emptied: 54233 bytes RecycleBin emptied: 3527880 bytes Total Files Cleaned = 29.74 mb < End of fix log > OTS by OldTimer - Version 3.0.9.1 fix logfile created on 07042009_153324 Files\Folders moved on Reboot... File\Folder C:\WINNT\temp\_av_proI.tm~a02896\setup.lok not found! File move failed. C:\WINNT\temp\_avast4_\Webshlock.txt scheduled to be moved on reboot. File move failed. C:\WINNT\temp\Perflib_Perfdata_5dc.dat scheduled to be moved on reboot. Registry entries deleted on Reboot... |
|
04-Jul-2009, 05:44 PM
#58 |
| Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 3:44:33 PM, on 7/4/2009 Platform: Windows XP SP3 (WinNT 5.01.2600) MSIE: Internet Explorer v7.00 (7.00.6000.16827) Boot mode: Normal Running processes: C:\WINNT\System32\smss.exe C:\WINNT\system32\winlogon.exe C:\WINNT\system32\services.exe C:\WINNT\system32\lsass.exe C:\WINNT\system32\svchost.exe C:\WINNT\System32\svchost.exe C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe C:\Program Files\Alwil Software\Avast4\ashServ.exe C:\WINNT\Explorer.EXE C:\WINNT\system32\spoolsv.exe C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe C:\WINNT\System32\Ati2evxx.exe C:\Program Files\Bonjour\mDNSResponder.exe C:\WINNT\system32\svchost.exe C:\Program Files\Java\jre6\bin\jqs.exe C:\WINNT\System32\svchost.exe C:\WINNT\System32\svchost.exe C:\Program Files\Common Files\Lanovation\PrismXL\PRISMXL.SYS C:\WINNT\System32\svchost.exe C:\WINNT\wanmpsvc.exe C:\WINNT\System32\dmadmin.exe C:\Program Files\Canon\CAL\CALMAIN.exe C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe C:\Program Files\Alwil Software\Avast4\ashWebSv.exe C:\WINNT\GWMDMMSG.exe C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe C:\Program Files\Synaptics\SynTP\SynTPLpr.exe C:\Program Files\Synaptics\SynTP\SynTPEnh.exe C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe C:\Program Files\Java\jre6\bin\jusched.exe C:\WINNT\system32\ctfmon.exe C:\WINNT\DvzCommon\DvzMsgr.exe C:\WINNT\System32\svchost.exe C:\Program Files\Internet Explorer\iexplore.exe C:\Program Files\HP\Smart Web Printing\hpswp_clipbook.exe C:\Program Files\Trend Micro\HijackThis\HijackThis.exe R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157 R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost;*.local O2 - BHO: HP Print Enhancer - {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files\HP\Smart Web Printing\hpswp_printenhancer.dll O2 - BHO: HP Print Clips - {053F9267-DC04-4294-A72C-58F732D338C0} - C:\Program Files\HP\Smart Web Printing\hpswp_framework.dll O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll (file missing) O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll O3 - Toolbar: &Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe O4 - HKLM\..\Run: [GWMDMMSG] GWMDMMSG.exe O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe O4 - HKLM\..\Run: [GWMDMpi] C:\WINNT\GWMDMpi.exe O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe" O4 - HKCU\..\Run: [ctfmon.exe] C:\WINNT\system32\ctfmon.exe O4 - Global Startup: Dataviz Messenger.lnk = C:\WINNT\DvzCommon\DvzMsgr.exe O8 - Extra context menu item: &AOL Toolbar Search - c:\program files\aol\aol toolbar 3.1\resources\en-US\local\search.html O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000 O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - (no file) O9 - Extra button: HP Clipbook - {58ECB495-38F0-49cb-A538-10282ABF65E7} - C:\Program Files\HP\Smart Web Printing\hpswp_extensions.dll O9 - Extra button: HP Smart Select - {700259D7-1666-479a-93B1-3250410481E8} - C:\Program Files\HP\Smart Web Printing\hpswp_extensions.dll O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLL O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file) O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINNT\Network Diagnostic\xpnetdiag.exe O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINNT\Network Diagnostic\xpnetdiag.exe O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/...oUploader5.cab O16 - DPF: {0F04992B-E661-4DB9-B223-903AB628225D} (DoMoreRunExe.DoMoreRun) - file://C:\Program Files\Gateway\Do More\DoMoreRunExe.CAB O16 - DPF: {511073AD-BE56-4D43-AE68-93390514385E} (TechToolsActivex.TechTools) - hcp://system/TechTools.CAB O16 - DPF: {739E8D90-2F4C-43AD-A1B8-66C356FCEA35} (RunExeActiveX.RunExe) - hcp://system/RunExeActiveX.CAB O16 - DPF: {99CDFD87-F97A-42E1-9C13-D18220D90AD1} (StartFirstControl.CheckFirst) - hcp://system/StartFirstControl.CAB O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} - http://download.av.aol.com/molbin/sh...20/mcgdmgr.cab O16 - DPF: {F3D4C08D-3616-43F0-9E29-44C749B0664B} (pmjpegcam Class) - http://71.9.57.2:50000/JpegInst.cab O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = dianehardy O17 - HKLM\Software\..\Telephony: DomainName = dianehardy O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = dianehardy O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = dianehardy O17 - HKLM\System\CS3\Services\Tcpip\Parameters: Domain = dianehardy O23 - Service: AOL TopSpeed Monitor (AOL TopSpeedMonitor) - America Online, Inc - C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINNT\System32\Ati2evxx.exe O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe O23 - Service: PrismXL - Lanovation - C:\Program Files\Common Files\Lanovation\PrismXL\PRISMXL.SYS O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINNT\wanmpsvc.exe -- End of file - 7981 bytes |
|
04-Jul-2009, 06:09 PM
#59 |
| Hey Karen... the System error Notepad log is huge... do you mind if I attach it? |
| Tags |
| karen is the best! |

|
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