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Remove a virus (In Progress)

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ClayGSlade's Avatar
Junior Member with 18 posts.
 
Join Date: Jul 2009
Experience: Intermediate
02-Jul-2009, 06:54 AM #1
Remove a virus
I have the below virus on a users machine. When he puts in any usb drive it jumps on it automatically and therefore spreads. The only solution I have so far is to format the machine.
Has anyone seen this before and know how to remove it.
[IMG]file:///C:/Users/CLAYTO%7E1.GRE/AppData/Local/Temp/moz-screenshot-3.jpg[/IMG] [IMG]file:///C:/Users/CLAYTO%7E1.GRE/AppData/Local/Temp/msohtmlclip1/01/clip_image001.jpg[/IMG]
[IMG]file:///C:/Users/CLAYTO%7E1.GRE/AppData/Local/Temp/moz-screenshot.jpg[/IMG][IMG]file:///C:/Users/CLAYTO%7E1.GRE/AppData/Local/Temp/moz-screenshot-1.jpg[/IMG][IMG]file:///C:/Users/CLAYTO%7E1.GRE/AppData/Local/Temp/moz-screenshot-2.jpg[/IMG]
ClayGSlade's Avatar
Junior Member with 18 posts.
 
Join Date: Jul 2009
Experience: Intermediate
02-Jul-2009, 07:21 AM #2
Attached is the screen shot.
Attachment Blocked
Attachments in the HJT forum are often designed to solve a specific issue and not meant to be used without instructions specific to your computer. If you want help specific to your computer, please post a HiJackThis Log. If you started this thread, please make sure you are logged in to be able to view attachments.
ClayGSlade's Avatar
Junior Member with 18 posts.
 
Join Date: Jul 2009
Experience: Intermediate
02-Jul-2009, 08:04 AM #3
The AdobeRD 9.0 jumps onto any usb device that is inserted. I will try the previous post.
ClayGSlade's Avatar
Junior Member with 18 posts.
 
Join Date: Jul 2009
Experience: Intermediate
03-Jul-2009, 05:03 AM #4
I have McAfee 8.5i with active epo sending dat every day.
Cookiegal's Avatar
Administrator & Malware Removal Specialist with 79,271 posts.
 
Join Date: Aug 2003
Location: Quebec, Canada
03-Jul-2009, 02:05 PM #5
I just don't get it. Some of you have been around long enough to know that viruses are not dealt with here in the General Security forum as only qualified helpers are authorized to deal with these issues.

In the future, these threads should be reported so they can be moved to the proper forum for assistance.
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Microsoft MVP - Consumer Security
Cookiegal's Avatar
Administrator & Malware Removal Specialist with 79,271 posts.
 
Join Date: Aug 2003
Location: Quebec, Canada
03-Jul-2009, 02:13 PM #6
Click here to download HJTsetup.exe.
  • Save HJTsetup.exe to your desktop.
  • Double click on the HJTsetup.exe icon on your desktop.
  • By default it will install to C:\Program Files\Hijack This.
  • Continue to click Next in the setup dialogue boxes until you get to the Select Addition Tasks dialogue.
  • Put a check by Create a desktop icon then click Next again.
  • Continue to follow the rest of the prompts from there.
  • At the final dialogue box click Finish and it will launch Hijack This.
  • Click on the Do a system scan and save a log file button. It will scan and then ask you to save the log.
  • Click Save to save the log file and then the log will open in notepad.
  • Click on "Edit > Select All" then click on "Edit > Copy" to copy the entire contents of the log.
  • Come back here to this thread and Paste the log in your next reply.
  • DO NOT have Hijack This fix anything yet. Most of what it finds will be harmless or even required.

Note: During this process, it would help a great deal and be very much appreciated if you would refrain from installing any new software or hardware on this machine, unless absolutely necessary, until the clean up process is finished as it makes our job more tedious, with additional new files that may have to be researched, which is very time consuming.

Also, please do not run any security programs or fixes on your own as doing so may compromise what we will be doing. It is important that you wait for instructions.
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Microsoft MVP - Consumer Security
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