Live Chat & Podcast at 1:00PM Eastern on Sunday!
There's no such thing as a stupid question, but they're the easiest to answer.
JoinTour
Login
Search
Virus & Other Malware Removal
Tag Cloud
access acer asus batch bios bsod computer crash desktop driver drivers error ethernet excel freeze gaming gpu hard drive hardware hdmi internet laptop malware memory modem monitor motherboard network printer problem ram registry router slow software sound trojan ubuntu 11.10 uninstall usb video virus vista wifi windows windows 7 windows 7 32 bit windows 7 64 bit windows xp wireless
Search
Search for:
Tech Support Guy Forums > Security & Malware Removal > Virus & Other Malware Removal >
HELP!!!! computer gone crazy (New)

Reply  
Thread Tools
marinasc's Avatar
Computer Specs
Junior Member with 17 posts.
 
Join Date: Jul 2009
02-Jul-2009, 05:42 PM #1
Exclamation HELP!!!! computer gone crazy
Help please. About 2 days ago i turned on my computer and hardly any thing would work. when it turned on it said Error file something isn't working and stuff like that. It kept saying that every 5 seconds for like a minute. Then i tryed to go on the internet and it didnt work, so i tryed the 64 bit internet and it worked. After that i checked to see if there were any viruses but the virus scan wasnt working so i used the other one that came with my computer and it said there were no viruses. So i tryed to go on Msn Messenger and my name and password wasnt saved so i typed it in and clicked start and it said it wasnt working so i couldnt go on Then i thought the least i could do was go on itunes and listen to music but that wasnt working Either, it said Install and then it showed and error message So i went on youtube and it would let me watch Videos because Java or Latest flash player want installed, so i installed both of them and it still didnt work. I tried to go on sims 2 but all my expansion packs or the game wouldnt work SO PLEASE HELP!!!! If you know how to fix it or what happened please post coments. PS: my computer is BRAND NEW i got it like 2 or 3 months ago !!!!
marinasc's Avatar
Computer Specs
Junior Member with 17 posts.
 
Join Date: Jul 2009
02-Jul-2009, 05:46 PM #2
Help please!
ANDI-R's Avatar
Computer Specs
Member with 116 posts.
 
Join Date: Feb 2009
Experience: Intermediate
02-Jul-2009, 05:46 PM #3
can you tell me the processes that are running in your pc???because i know one virus that makes all this mess.....
marinasc's Avatar
Computer Specs
Junior Member with 17 posts.
 
Join Date: Jul 2009
02-Jul-2009, 05:49 PM #4
what virus??
the antivirus 360 one that keeps bothering you until you buy it??
cause its not that ive had it on my old pc
marinasc's Avatar
Computer Specs
Junior Member with 17 posts.
 
Join Date: Jul 2009
02-Jul-2009, 05:53 PM #5
For some programs its saying Install then something else pops up that sais The Windows Installer service could not be accessed. this can occur if you are running Windows Safe Mode , or if the Windows installer is not correctly installed. Contact your support personnel for assistance. Then if you click ok it sais FATAL ERROR Occured...
marinasc's Avatar
Computer Specs
Junior Member with 17 posts.
 
Join Date: Jul 2009
02-Jul-2009, 05:56 PM #6
And with msn it sais that the service is temporarily unnavailable but when i go on any other computer it works....
ANDI-R's Avatar
Computer Specs
Member with 116 posts.
 
Join Date: Feb 2009
Experience: Intermediate
02-Jul-2009, 05:56 PM #7
w32.virut.cf.......it infects all .exe files........
marinasc's Avatar
Computer Specs
Junior Member with 17 posts.
 
Join Date: Jul 2009
02-Jul-2009, 05:58 PM #8
i think thats it because every .exe files are going crazy
st.jimmy5550's Avatar
Computer Specs
Junior Member with 12 posts.
 
Join Date: Jul 2009
Experience: Beginner
02-Jul-2009, 06:01 PM #9
dammit, the same things happenning to my laptop!! the stupid downloads dont work because of a little error that mentions win32.
st.jimmy5550's Avatar
Computer Specs
Junior Member with 12 posts.
 
Join Date: Jul 2009
Experience: Beginner
02-Jul-2009, 06:03 PM #10
what should we do about it?
marinasc's Avatar
Computer Specs
Junior Member with 17 posts.
 
Join Date: Jul 2009
02-Jul-2009, 06:04 PM #11
Wow atleast im not the only one
marinasc's Avatar
Computer Specs
Junior Member with 17 posts.
 
Join Date: Jul 2009
02-Jul-2009, 06:04 PM #12
i dont know but im looking up that virus cause that might be it


w32.virut.cf
DaveA's Avatar
Distinguished Member with 8,240 posts.
 
Join Date: Nov 1999
Experience: Advanced
02-Jul-2009, 06:05 PM #13
Where have you two been down loading things from?
ANDI-R's Avatar
Computer Specs
Member with 116 posts.
 
Join Date: Feb 2009
Experience: Intermediate
02-Jul-2009, 06:06 PM #14
Discovered: February 4, 2009
Updated: February 4, 2009 6:14:14 PM
Also Known As: W32/Virut.n [McAfee], PE_VIRUX.A [Trend]
Type: Virus
Infection Length: 17,044 bytes
Systems Affected: Windows 98, Windows 95, Windows XP, Windows Me, Windows Vista, Windows NT, Windows Server 2003, Windows 2000

Removal using the W32.Virut Removal Tool:
Symantec Security Response has developed a removal tool to clean the infections of W32.Virut.CF. Use this removal tool first, as it is the easiest way to remove this threat.

Manual Removal:
The following instructions pertain to all current and recent Symantec antivirus products, including the Symantec AntiVirus and Norton AntiVirus product lines.
Disable System Restore (Windows Me/XP).
Update the virus definitions.
Run a full system scan.
Delete any values added to the registry.

For specific details on each of these steps, read the following instructions.

1. To disable System Restore (Windows Me/XP)
If you are running Windows Me or Windows XP, we recommend that you temporarily turn off System Restore. Windows Me/XP uses this feature, which is enabled by default, to restore the files on your computer in case they become damaged. If a virus, worm, or Trojan infects a computer, System Restore may back up the virus, worm, or Trojan on the computer.

Windows prevents outside programs, including antivirus programs, from modifying System Restore. Therefore, antivirus programs or tools cannot remove threats in the System Restore folder. As a result, System Restore has the potential of restoring an infected file on your computer, even after you have cleaned the infected files from all the other locations.

Also, a virus scan may detect a threat in the System Restore folder even though you have removed the threat.

For instructions on how to turn off System Restore, read your Windows documentation, or one of the following articles:
How to disable or enable Windows Me System Restore
How to turn off or turn on Windows XP System Restore

Note: When you are completely finished with the removal procedure and are satisfied that the threat has been removed, reenable System Restore by following the instructions in the aforementioned documents.

For additional information, and an alternative to disabling Windows Me System Restore, see the Microsoft Knowledge Base article: Antivirus Tools Cannot Clean Infected Files in the _Restore Folder (Article ID: Q263455).

2. To update the virus definitions
Symantec Security Response fully tests all the virus definitions for quality assurance before they are posted to our servers. There are two ways to obtain the most recent virus definitions:
Running LiveUpdate, which is the easiest way to obtain virus definitions.

If you use Norton AntiVirus 2006, Symantec AntiVirus Corporate Edition 10.0, or newer products, LiveUpdate definitions are updated daily. These products include newer technology.

If you use Norton AntiVirus 2005, Symantec AntiVirus Corporate Edition 9.0, or earlier products, LiveUpdate definitions are updated weekly. The exception is major outbreaks, when definitions are updated more often.


Downloading the definitions using the Intelligent Updater: The Intelligent Updater virus definitions are posted daily. You should download the definitions from the Symantec Security Response Web site and manually install them.

The latest Intelligent Updater virus definitions can be obtained here: Intelligent Updater virus definitions. For detailed instructions read the document: How to update virus definition files using the Intelligent Updater.

3. To run a full system scan
Ensure that all programs are closed before proceeding with the next step.
Start your Symantec antivirus program and make sure that it is configured to scan all the files.

For Norton AntiVirus consumer products: Read the document: How to configure Norton AntiVirus to scan all files.

For Symantec AntiVirus Enterprise products: Read the document: How to verify that a Symantec Corporate antivirus product is set to scan all files.


Run a full system scan.
If any files are detected, follow the instructions displayed by your antivirus program.
Important: If you are unable to start your Symantec antivirus product or the product reports that it cannot delete a detected file, you may need to stop the risk from running in order to remove it. To do this, run the scan in Safe mode. For instructions, read the document, How to start the computer in Safe Mode. Once you have restarted in Safe mode, run the scan again.
After the files are deleted, restart the computer in Normal mode and proceed with the next section.

Warning messages may be displayed when the computer is restarted, since the threat may not be fully removed at this point. You can ignore these messages and click OK. These messages will not appear when the computer is restarted after the removal instructions have been fully completed. The messages displayed may be similar to the following:

Title: [FILE PATH]
Message body: Windows cannot find [FILE NAME]. Make sure you typed the name correctly, and then try again. To search for a file, click the Start button, and then click Search.

4. To delete the value from the registry
Important: Symantec strongly recommends that you back up the registry before making any changes to it. Incorrect changes to the registry can result in permanent data loss or corrupted files. Modify the specified subkeys only. For instructions refer to the document: How to make a backup of the Windows registry.
Click Start > Run.
Type regedit
Click OK.

Note: If the registry editor fails to open the threat may have modified the registry to prevent access to the registry editor. Security Response has developed a tool to resolve this problem. Download and run this tool, and then continue with the removal.

Restore registry entries under the following registry subkey to their previous values, if required:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameter s\FirewallPolicy\DomainProfile\AuthorizedApplications\List


Exit the Registry Editor.

Note: If the risk creates or modifies registry subkeys or entries under HKEY_CURRENT_USER, it is possible that it created them for every user on the compromised computer. To ensure that all registry subkeys or entries are removed or restored, log on using each user account and check for any HKEY_CURRENT_USER items listed above.
st.jimmy5550's Avatar
Computer Specs
Junior Member with 12 posts.
 
Join Date: Jul 2009
Experience: Beginner
02-Jul-2009, 06:08 PM #15
Ever heard of a .torrent downloader called VUZE? Used t be called AZERUS or sumthin like that. anyway, i was having a bit of trouble with it so i uninstalled it, went back to the website, and redownloaded the installer. when i tried to initiate the installer program, my laptop basicaly told me to go screw myself. it told me that the program wasnt a part of Win32, so it wouldnt let me act!!!
Reply

Tags
computer, crazy, not working, problems, windows

Search Tech Support Guy

Find the solution to your
computer problem!




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
WELCOME TO TECH SUPPORT GUY! Are you looking for the solution to your computer problem? Join our site today to ask your question -- for free! Our site is run completely by volunteers who want to help you solve your computer problems. See our Welcome Guide to get started.
Thread Tools



Facebook Facebook Twitter Twitter TechGuy.tv TechGuy.tv Mobile TSG Mobile
You Are Using:
Server ID
Advertisements do not imply our endorsement of that product or service.
All times are GMT -4. The time now is 01:04 AM.
Copyright © 1996 - 2011 TechGuy, Inc. All rights reserved.

Powered by Cermak Technologies, Inc.