[tbutler]

Several days ago, my husband did a Google search and when he clicked on a listing, it didn't go to correct site..it went somewhere else. Since then, we can't search for anything and get what we want...no matter what, it goes to some unrelated other site. VERY FRUSTRATING. I've run scans with Norton360, but there isn't anything being found. I ran the HJT scan and the log is here. If you can help, I appreciate it.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:19:28 PM, on 7/2/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Norton 360\Engine\3.0.0.135\ccSvcHst.exe
C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe
C:\Program Files\Ellie Mae\SCAppMgr\SCAppMgr.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Norton 360\Engine\3.0.0.135\ccSvcHst.exe
C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\WINDOWS\system32\WLTRAY.exe
C:\Program Files\SigmaTel\C-Major Audio\WDM\stsystra.exe
C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatchTray9.exe
C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\ATI Technologies\ATI.ACE\CLI.EXE
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\interwise\participant\pull.exe
C:\Program Files\Sprint music manager\MEMonitor.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\CPSHelpRunner.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Norton 360\Engine\3.0.0.135\HSLoader.exe
C:\Program Files\Norton 360\Engine\3.0.0.135\OCSCtl.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.dell.com/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Norton 360\Engine\3.0.0.135\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton 360\Engine\3.0.0.135\IPSBHO.DLL
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll (file missing)
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\3.1.807.1746\swg.dll
O2 - BHO: MSN Toolbar Helper - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files\MSN\Toolbar\3.0.0983.0\msneshellx.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll (file missing)
O3 - Toolbar: MSN Toolbar - {1E61ED7C-7CB8-49d6-B9E9-AB4C880C8414} - C:\Program Files\MSN\Toolbar\3.0.0983.0\msneshellx.dll
O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Norton 360\Engine\3.0.0.135\coIEPlg.dll
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [ATICCC] "C:\Program Files\ATI Technologies\ATI.ACE\CLIStart.exe"
O4 - HKLM\..\Run: [Broadcom Wireless Manager UI] C:\WINDOWS\system32\WLTRAY.exe
O4 - HKLM\..\Run: [SigmatelSysTrayApp] %ProgramFiles%\SigmaTel\C-Major Audio\WDM\stsystra.exe
O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"
O4 - HKLM\..\Run: [PDVDDXSrv] "C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [RoxWatchTray] "C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatchTray9.exe"
O4 - HKCU\..\Run: [ISUSPM] "C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe" -scheduler
O4 - HKCU\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Messenger (Yahoo!)] "C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe" -quiet
O4 - Startup: MEMonitor.lnk = C:\Program Files\Sprint music manager\MEMonitor.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Reader 8.0\Reader\reader_sl.exe
O4 - Global Startup: Adobe Reader Synchronizer.lnk = C:\Program Files\Adobe\Reader 8.0\Reader\AdobeCollabSync.exe
O4 - Global Startup: Digital Line Detect.lnk = C:\Program Files\Digital Line Detect\DLG.exe
O4 - Global Startup: Push Client.LNK = C:\Program Files\interwise\participant\pull.exe
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/...oUploader5.cab
O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} (GpcContainer Class) - https://emagic.webex.com/client/T26L...rt/ieatgpc.cab
O18 - Protocol: symres - {AA1061FE-6C41-421F-9344-69640C9732AB} - C:\Program Files\Norton 360\Engine\3.0.0.135\coIEPlg.dll
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Norton 360 (N360) - Symantec Corporation - C:\Program Files\Norton 360\Engine\3.0.0.135\ccSvcHst.exe
O23 - Service: Roxio UPnP Renderer 9 - Sonic Solutions - C:\Program Files\Roxio\Digital Home 9\RoxioUPnPRenderer9.exe
O23 - Service: Roxio Upnp Server 9 - Sonic Solutions - C:\Program Files\Roxio\Digital Home 9\RoxioUpnpService9.exe
O23 - Service: LiveShare P2P Server 9 (RoxLiveShare9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxLiveShare9.exe
O23 - Service: RoxMediaDB9 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
O23 - Service: Roxio Hard Drive Watcher 9 (RoxWatch9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe
O23 - Service: Smart Client App Manager (SCAppMgr) - Ellie Mae, Inc. - C:\Program Files\Ellie Mae\SCAppMgr\SCAppMgr.exe
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\WLTRYSVC.EXE
--
End of file - 9875 bytes

[eddie5659]

Hiya and welcome to Tech Support Guy

Are you still having this problem? If so, can you do the following:

Please download Malwarebytes' Anti-Malware from Here or

Here

Double Click mbam-setup.exe to install the application.

• Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
• If an update is found, it will download and install the latest version.
• Once the program has loaded, select "Perform Quick Scan", then click Scan.
• The scan may take some time to finish,so please be patient.
• When the scan is complete, click OK, then Show Results to view the results.
• Make sure that everything is checked, and click Remove Selected.
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
• Copy&Paste the entire report in your next reply.

Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed

with the disinfection process,if asked to restart the computer,please do so immediatly.


Download and scan with SUPERAntiSpyware Free for Home Users

• Double-
  
  click SUPERAntiSpyware.exe and use the default settings for installation.
• An icon will be created on your desktop. Double-click that icon to launch the program.
• If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates".
  
  (If you encounter any problems while downloading the updates, manually download and unzip them from
  
  here.)
• Under "Configuration and Preferences", click the Preferences button.
• Click the Scanning Control tab.
• Under Scanner Options make sure the following are checked (leave all others unchecked):
  • Close browsers before
    
    scanning.
  • Scan for tracking cookies.
  • Terminate memory threats before quarantining.
• Click the "Close" button to leave the control center screen.
• Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
• On the left, make sure you check C:\Fixed Drive.
• On the right, under "Complete Scan", choose Perform Complete Scan.
• Click "Next" to start the scan. Please be patient while it scans your computer.
• After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
• Make sure everything has a checkmark next to it and click "Next".
• A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the
  
  main menu.
• If asked if you want to reboot, click "Yes".
• To retrieve the removal information after reboot, launch SUPERAntispyware again.
  • Click Preferences, then click the
    
    Statistics/Logs tab.
  • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
  • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    
    
  • Please copy and paste the Scan Log results in your next reply.
• Click Close to exit the program.

Please download GooredFix from one of the locations below and save it to your Desktop
Download Mirror #1
Download Mirror #2

• Ensure all Firefox windows are closed.
• To run the tool, double-click it (XP), or right-click and select Run As Administrator (Vista).
• When prompted to run the scan, click Yes.
• GooredFix will check for infections, and then a log will appear. Please post the contents of that log in your next reply (it can also be found on your desktop, called GooredFix.txt).

So, in your next reply, post the contents of the MBAM log, SAS log, GooredFix.txt and a fresh HijackThis log

Regards

eddie