Solved: Mcafee Error Getting Scan Progress - Page 6

**Cookiegal** · 28-Sep-2009, 07:15 PM **#76**

Please go to the following link and download the MS Malicious Software Removal Tool and then reboot the machine. Let's see if that works. I see it has for someone else.

http://www.microsoft.com/downloads/d...displaylang=en

Mackoo · 28-Sep-2009, 09:04 PM **#77**

I get it on my desktop click it to run and nothing happens.

Mackoo · 29-Sep-2009, 12:01 PM **#78**

To be more specific when I click the file to Run I will see the extraction bar on my screen but then it disappears.

**Cookiegal** · 30-Sep-2009, 10:55 AM **#79**

Let's take a look at the Windows Update log that might give us some clues. You will find it at the following location. You can upload it as an attachment as it will be too long to fit in one post.

C:\Windows\Windowsupdate.log

Mackoo · 30-Sep-2009, 03:26 PM **#80**

How do I upload this file?

**Cookiegal** · 30-Sep-2009, 08:35 PM **#81**

Below the reply dialog box click on Manage Attachments and then click on Browse to locate the file on your computer and click Open then click Upload and submit the reply.

Mackoo · 01-Oct-2009, 12:59 PM **#82**

Do I save this file first as I can't find it in my documents if thats the place it would be found if I saved it?

Mackoo · 01-Oct-2009, 01:21 PM **#83**

I saved it but I got the following message after I uploaded did I do something wrong?

Windowsupdate.log:
Your file of 1.68 MB bytes exceeds the forum's limit of 500.0 KB for this filetype

Mackoo · 02-Oct-2009, 09:09 PM **#84**

I notice I can't open to view documents or pictures now in windows but I can view pictures in my picture finder I believe thats aol.

At least I still can run a full McAfee scan though.

Mackoo · 05-Oct-2009, 01:00 PM **#85**

Hope Cookiegal is OK I noticed no post since Sept 30th.

Anyway, no hurry my computer is running OK just that darn Windows update problem.

**Cookiegal** · 05-Oct-2009, 09:11 PM **#86**

Please forgive the delay in replying but I've had connection problems for several days and wasn't able to get on-line at all until now.

Can you zip that log file up and then attach it please?

Mackoo · 06-Oct-2009, 01:19 PM **#87**

How do I zip it after I find it or upload? I don't see it anywhere.

**Cookiegal** · 06-Oct-2009, 05:57 PM **#88**

If you don't have something like WinZip, then you can use the built-in XP compression utility. Simply right-click on the file and then select "Send to" and then select the compression option. It will create a file with the same name but with a .zip extension.

Mackoo · 07-Oct-2009, 03:05 PM **#89**

Did it send?

I put in in zip opened and click upload but not sure if it sent.

Mackoo · 07-Oct-2009, 03:06 PM **#90**

OK I see the attachment on my reply.

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