Solved: Mcafee Error Getting Scan Progress - Page 8

Mackoo · 16-Oct-2009, 04:35 PM **#106**

OK.

Yes, I see the yellow shield again ready for me to download this tool plus can't open documents or pictures I have in My Documents. I had that problem on my old computer seemed a easy fix but fogot how to correct it.

There is no hurry on this problem.

**Cookiegal** · 16-Oct-2009, 06:56 PM **#107**

What program are you using to create documents?

Mackoo · 16-Oct-2009, 10:55 PM **#108**

Not sure but it's what came with the computer but it's called My Documents..Let's say for example if someone sends me a document I save it to My Documents. Or I may save a photo or even save a program there to open later but since the rootkit problem showed up I am unable to open anything in there it acts like it will but don't.

Hope that helps.

Mackoo · 17-Oct-2009, 01:45 PM **#109**

OK I was able to fix my document viewing problem..

I went back way back to all my old computer fix notes and reinstalled the windows fax viewer by.... Run and then typing in regsvr32 /i shimgvw.dll this restalled the Windows Pictures Fax Viewer and now is working find I know it was a simple fix.

So the only problem remaining is the windows tool download issue which is really puzzling and I now see that yellow shield telling me updates are ready and I know if I click on it i'll have to do the same later over and over.

**Cookiegal** · 17-Oct-2009, 03:49 PM **#110**

Let's take a look at the Malicious Software Removal Tool log which might give some clues.

It should be at the following location:

C:\Windows\Debug\mrt.log

You can open it with Notepad and copy and paste it here if not too long or othersie attach it.

Mackoo · 17-Oct-2009, 05:28 PM **#111**

Here you go.

Mackoo

Microsoft Windows Malicious Software Removal Tool v1.10, November 2005
Started On Sun Dec 11 15:53:45 2005

Results Summary:
----------------
No infection found.

Return code: 0
Microsoft Windows Malicious Software Removal Tool Finished On Sun Dec 11 15:54:07 2005

---------------------------------------------------------------------------------------

Microsoft Windows Malicious Software Removal Tool v1.11, December 2005
Started On Fri Dec 16 09:45:51 2005

Results Summary:
----------------
No infection found.

Return code: 0
Microsoft Windows Malicious Software Removal Tool Finished On Fri Dec 16 09:46:06 2005

---------------------------------------------------------------------------------------

Microsoft Windows Malicious Software Removal Tool v1.12, January 2006
Started On Tue Jan 10 18:11:00 2006

Results Summary:
----------------
No infection found.

Return code: 0
Microsoft Windows Malicious Software Removal Tool Finished On Tue Jan 10 18:11:23 2006

---------------------------------------------------------------------------------------

Microsoft Windows Malicious Software Removal Tool v1.12, January 2006
Started On Tue Jan 10 19:38:13 2006

Results Summary:
----------------
No infection found.

Return code: 0
Microsoft Windows Malicious Software Removal Tool Finished On Tue Jan 10 19:48:52 2006

---------------------------------------------------------------------------------------

Microsoft Windows Malicious Software Removal Tool v1.13, February 2006
Started On Fri Feb 17 19:48:47 2006

Results Summary:
----------------
No infection found.

Return code: 0
Microsoft Windows Malicious Software Removal Tool Finished On Fri Feb 17 19:49:06 2006

---------------------------------------------------------------------------------------

Microsoft Windows Malicious Software Removal Tool v1.14, March 2006
Started On Thu Mar 16 13:59:00 2006

Results Summary:
----------------
No infection found.

Return code: 0
Microsoft Windows Malicious Software Removal Tool Finished On Thu Mar 16 13:59:22 2006

---------------------------------------------------------------------------------------

Microsoft Windows Malicious Software Removal Tool v1.15, April 2006
Started On Tue Apr 11 22:12:25 2006

Results Summary:
----------------
No infection found.

Return code: 0
Microsoft Windows Malicious Software Removal Tool Finished On Tue Apr 11 22:12:40 2006

---------------------------------------------------------------------------------------

Microsoft Windows Malicious Software Removal Tool v1.16, May 2006
Started On Wed May 10 22:04:09 2006

Results Summary:
----------------
No infection found.

Return code: 0
Microsoft Windows Malicious Software Removal Tool Finished On Wed May 10 22:04:23 2006

---------------------------------------------------------------------------------------

Microsoft Windows Malicious Software Removal Tool v1.17, June 2006
Started On Thu Jun 15 19:53:36 2006

Results Summary:
----------------
No infection found.

Return code: 0
Microsoft Windows Malicious Software Removal Tool Finished On Thu Jun 15 19:53:55 2006

---------------------------------------------------------------------------------------

Microsoft Windows Malicious Software Removal Tool v1.18, July 2006
Started On Thu Jul 13 15:00:24 2006

Results Summary:
----------------
No infection found.

Return code: 0
Microsoft Windows Malicious Software Removal Tool Finished On Thu Jul 13 15:00:44 2006

---------------------------------------------------------------------------------------

Microsoft Windows Malicious Software Removal Tool v1.19, August 2006
Started On Wed Aug 09 12:51:28 2006

Results Summary:
----------------
No infection found.

Return code: 0
Microsoft Windows Malicious Software Removal Tool Finished On Wed Aug 09 12:51:37 2006

---------------------------------------------------------------------------------------

Microsoft Windows Malicious Software Removal Tool v1.19, August 2006
Started On Wed Aug 09 16:52:26 2006

Results Summary:
----------------
No infection found.

Return code: 0
Microsoft Windows Malicious Software Removal Tool Finished On Wed Aug 09 16:52:43 2006

---------------------------------------------------------------------------------------

Microsoft Windows Malicious Software Removal Tool v1.20, September 2006
Started On Wed Sep 13 15:00:22 2006

Results Summary:
----------------
No infection found.

Return code: 0
Microsoft Windows Malicious Software Removal Tool Finished On Wed Sep 13 15:00:33 2006

---------------------------------------------------------------------------------------

Microsoft Windows Malicious Software Removal Tool v1.21, October 2006
Started On Sat Oct 14 19:54:28 2006

Results Summary:
----------------
No infection found.

Return code: 0
Microsoft Windows Malicious Software Removal Tool Finished On Sat Oct 14 19:54:47 2006

---------------------------------------------------------------------------------------

Microsoft Windows Malicious Software Removal Tool v1.22, November 2006
Started On Sat Nov 18 21:41:03 2006

Results Summary:
----------------
No infection found.

Return code: 0
Microsoft Windows Malicious Software Removal Tool Finished On Sat Nov 18 21:41:19 2006

---------------------------------------------------------------------------------------

Microsoft Windows Malicious Software Removal Tool v1.22, November 2006
Started On Thu Nov 23 14:08:19 2006

Results Summary:
----------------
No infection found.

Return code: 0
Microsoft Windows Malicious Software Removal Tool Finished On Thu Nov 23 14:08:38 2006

---------------------------------------------------------------------------------------

Microsoft Windows Malicious Software Removal Tool v1.23, December 2006
Started On Thu Dec 14 15:00:26 2006

Results Summary:
----------------
No infection found.

Return code: 0
Microsoft Windows Malicious Software Removal Tool Finished On Thu Dec 14 15:00:51 2006

---------------------------------------------------------------------------------------

Microsoft Windows Malicious Software Removal Tool v1.24, January 2007
Started On Sat Jan 13 11:56:45 2007

Results Summary:
----------------
No infection found.

Return code: 0
Microsoft Windows Malicious Software Removal Tool Finished On Sat Jan 13 11:57:10 2007

---------------------------------------------------------------------------------------

Microsoft Windows Malicious Software Removal Tool v1.25, February 2007
Started On Sun Feb 18 15:01:11 2007

Results Summary:
----------------
No infection found.

Return code: 0
Microsoft Windows Malicious Software Removal Tool Finished On Sun Feb 18 15:01:30 2007

---------------------------------------------------------------------------------------

Microsoft Windows Malicious Software Removal Tool v1.27, March 2007
Started On Thu Mar 15 15:01:14 2007

Results Summary:
----------------
No infection found.

Return code: 0
Microsoft Windows Malicious Software Removal Tool Finished On Thu Mar 15 15:01:31 2007

---------------------------------------------------------------------------------------

Microsoft Windows Malicious Software Removal Tool v1.28, April 2007
Started On Thu Apr 12 11:54:59 2007

Results Summary:
----------------
No infection found.

Return code: 0
Microsoft Windows Malicious Software Removal Tool Finished On Thu Apr 12 11:55:26 2007

---------------------------------------------------------------------------------------

Microsoft Windows Malicious Software Removal Tool v1.29, May 2007
Started On Tue May 08 21:06:51 2007

Results Summary:
----------------
No infection found.

Return code: 0
Microsoft Windows Malicious Software Removal Tool Finished On Tue May 08 21:07:51 2007

---------------------------------------------------------------------------------------

Microsoft Windows Malicious Software Removal Tool v1.30, June 2007
Started On Tue Jun 12 21:10:54 2007

Results Summary:
----------------
No infection found.

Return code: 0
Microsoft Windows Malicious Software Removal Tool Finished On Tue Jun 12 21:11:54 2007

---------------------------------------------------------------------------------------

Microsoft Windows Malicious Software Removal Tool v1.31, July 2007
Started On Wed Jul 11 15:01:06 2007

Results Summary:
----------------
No infection found.

Return code: 0
Microsoft Windows Malicious Software Removal Tool Finished On Wed Jul 11 15:02:00 2007

---------------------------------------------------------------------------------------

Microsoft Windows Malicious Software Removal Tool v1.32, August 2007
Started On Wed Aug 15 15:02:39 2007

Results Summary:
----------------
No infection found.

Return code: 0
Microsoft Windows Malicious Software Removal Tool Finished On Wed Aug 15 15:05:00 2007

---------------------------------------------------------------------------------------

Microsoft Windows Malicious Software Removal Tool v1.33, September 2007
Started On Thu Sep 13 14:52:57 2007

Results Summary:
----------------
No infection found.

Return code: 0
Microsoft Windows Malicious Software Removal Tool Finished On Thu Sep 13 14:54:22 2007

---------------------------------------------------------------------------------------

Microsoft Windows Malicious Software Removal Tool v1.34, October 2007
Started On Thu Oct 11 12:17:03 2007
->Scan ERROR: resource process://pid:3148 (code 0x00000057 (87))
->Scan ERROR: resource process://pid:3148 (code 0x0000054F (1359))

Results Summary:
----------------
No infection found.

Return code: 0
Microsoft Windows Malicious Software Removal Tool Finished On Thu Oct 11 12:18:35 2007

---------------------------------------------------------------------------------------

Microsoft Windows Malicious Software Removal Tool v1.35, November 2007
Started On Wed Nov 14 16:05:36 2007

Results Summary:
----------------
No infection found.

Return code: 0
Microsoft Windows Malicious Software Removal Tool Finished On Wed Nov 14 16:07:02 2007

---------------------------------------------------------------------------------------

Microsoft Windows Malicious Software Removal Tool v1.36, December 2007
Started On Wed Dec 12 19:48:58 2007

Results Summary:
----------------
No infection found.

Return code: 0
Microsoft Windows Malicious Software Removal Tool Finished On Wed Dec 12 19:49:58 2007

---------------------------------------------------------------------------------------

Microsoft Windows Malicious Software Removal Tool v1.37, January 2008
Started On Wed Jan 09 14:03:33 2008

Results Summary:
----------------
No infection found.

Return code: 0
Microsoft Windows Malicious Software Removal Tool Finished On Wed Jan 09 14:04:32 2008

---------------------------------------------------------------------------------------

Microsoft Windows Malicious Software Removal Tool v1.38, February 2008
Started On Thu Feb 14 10:11:44 2008

Results Summary:
----------------
No infection found.

Return code: 0
Microsoft Windows Malicious Software Removal Tool Finished On Thu Feb 14 10:12:46 2008

---------------------------------------------------------------------------------------

Microsoft Windows Malicious Software Removal Tool v1.39, March 2008
Started On Tue Mar 11 18:23:57 2008

Results Summary:
----------------
No infection found.

Return code: 0
Microsoft Windows Malicious Software Removal Tool Finished On Tue Mar 11 18:25:27 2008

---------------------------------------------------------------------------------------

Microsoft Windows Malicious Software Removal Tool v1.40, April 2008
Started On Tue Apr 08 19:54:32 2008

Results Summary:
----------------
No infection found.

Return code: 0
Microsoft Windows Malicious Software Removal Tool Finished On Tue Apr 08 19:55:46 2008

---------------------------------------------------------------------------------------

Microsoft Windows Malicious Software Removal Tool v1.40, April 2008
Started On Sat Apr 19 16:10:34 2008

Results Summary:
----------------
No infection found.

Return code: 0
Microsoft Windows Malicious Software Removal Tool Finished On Sat Apr 19 16:11:52 2008

---------------------------------------------------------------------------------------

Microsoft Windows Malicious Software Removal Tool v1.41, May 2008
Started On Fri May 16 15:55:14 2008

Results Summary:
----------------
No infection found.

Return code: 0
Microsoft Windows Malicious Software Removal Tool Finished On Fri May 16 15:56:44 2008

---------------------------------------------------------------------------------------

Microsoft Windows Malicious Software Removal Tool v1.42, June 2008
Started On Wed Jun 11 15:03:03 2008

Results Summary:
----------------
No infection found.

Return code: 0
Microsoft Windows Malicious Software Removal Tool Finished On Wed Jun 11 15:04:38 2008

---------------------------------------------------------------------------------------

Microsoft Windows Malicious Software Removal Tool v2.0, July 2008
Started On Wed Jul 09 11:53:52 2008

Results Summary:
----------------
No infection found.

Return code: 0
Microsoft Windows Malicious Software Removal Tool Finished On Wed Jul 09 11:55:36 2008

---------------------------------------------------------------------------------------

Microsoft Windows Malicious Software Removal Tool v2.1, August 2008
Started On Wed Aug 13 18:11:00 2008

Results Summary:
----------------
No infection found.

Return code: 0
Microsoft Windows Malicious Software Removal Tool Finished On Wed Aug 13 18:12:26 2008

---------------------------------------------------------------------------------------

Microsoft Windows Malicious Software Removal Tool v2.2, September 2008
Started On Wed Sep 10 13:44:19 2008

Results Summary:
----------------
No infection found.

Return code: 0
Microsoft Windows Malicious Software Removal Tool Finished On Wed Sep 10 13:46:11 2008

---------------------------------------------------------------------------------------

Microsoft Windows Malicious Software Removal Tool v2.3, October 2008
Started On Wed Oct 15 21:14:07 2008

Results Summary:
----------------
No infection found.

Return code: 0
Microsoft Windows Malicious Software Removal Tool Finished On Wed Oct 15 21:15:21 2008

---------------------------------------------------------------------------------------

Microsoft Windows Malicious Software Removal Tool v2.4, November 2008
Started On Thu Nov 13 10:17:05 2008

Results Summary:
----------------
No infection found.

Return code: 0
Microsoft Windows Malicious Software Removal Tool Finished On Thu Nov 13 10:18:32 2008

---------------------------------------------------------------------------------------

Microsoft Windows Malicious Software Removal Tool v2.5, December 2008
Started On Thu Dec 11 16:27:49 2008

Results Summary:
----------------
No infection found.

Return code: 0
Microsoft Windows Malicious Software Removal Tool Finished On Thu Dec 11 16:29:25 2008

---------------------------------------------------------------------------------------

Microsoft Windows Malicious Software Removal Tool v2.6, January 2009
Started On Wed Jan 14 18:11:46 2009

Results Summary:
----------------
No infection found.

Return code: 0
Microsoft Windows Malicious Software Removal Tool Finished On Wed Jan 14 18:13:14 2009

---------------------------------------------------------------------------------------

Microsoft Windows Malicious Software Removal Tool v2.7, February 2009
Started On Tue Feb 10 21:04:10 2009

Results Summary:
----------------
No infection found.

Return code: 0
Microsoft Windows Malicious Software Removal Tool Finished On Tue Feb 10 21:05:47 2009

---------------------------------------------------------------------------------------

Microsoft Windows Malicious Software Removal Tool v2.8, March 2009
Started On Sun Mar 15 12:33:19 2009

Results Summary:
----------------
No infection found.

Return code: 0
Microsoft Windows Malicious Software Removal Tool Finished On Sun Mar 15 12:35:21 2009

---------------------------------------------------------------------------------------

Microsoft Windows Malicious Software Removal Tool v2.9, April 2009
Started On Wed Apr 15 11:15:02 2009
Security policy adjusted. Engine requests reboot and try again, ignoring.
Results Summary:
----------------
No infection found.

Return code: 0
Microsoft Windows Malicious Software Removal Tool Finished On Wed Apr 15 11:17:04 2009

---------------------------------------------------------------------------------------

Microsoft Windows Malicious Software Removal Tool v2.10, May 2009
Started On Wed May 13 10:23:04 2009
WARNING: Security policy doesn't allow for all actions MSRT may require.
Results Summary:
----------------
No infection found.

Return code: 0
Microsoft Windows Malicious Software Removal Tool Finished On Wed May 13 10:24:50 2009

---------------------------------------------------------------------------------------

Microsoft Windows Malicious Software Removal Tool v2.10, May 2009
Started On Wed May 13 15:03:27 2009

Results Summary:
----------------
No infection found.

Return code: 0
Microsoft Windows Malicious Software Removal Tool Finished On Wed May 13 15:04:51 2009

---------------------------------------------------------------------------------------

Microsoft Windows Malicious Software Removal Tool v2.11, June 2009
Started On Wed Jun 10 18:05:37 2009
WARNING: Security policy doesn't allow for all actions MSRT may require.
Results Summary:
----------------
No infection found.

Return code: 0
Microsoft Windows Malicious Software Removal Tool Finished On Wed Jun 10 18:09:52 2009

---------------------------------------------------------------------------------------

Microsoft Windows Malicious Software Removal Tool v2.12, July 2009
Started On Wed Jul 15 13:27:37 2009
WARNING: Security policy doesn't allow for all actions MSRT may require.
Results Summary:
----------------
No infection found.

Return code: 0
Microsoft Windows Malicious Software Removal Tool Finished On Wed Jul 15 13:30:01 2009

---------------------------------------------------------------------------------------

Microsoft Windows Malicious Software Removal Tool v2.13, August 2009
Started On Wed Aug 12 14:31:11 2009
WARNING: Security policy doesn't allow for all actions MSRT may require.
Results Summary:
----------------
No infection found.

Return code: 0
Microsoft Windows Malicious Software Removal Tool Finished On Wed Aug 12 14:32:55 2009

---------------------------------------------------------------------------------------

Microsoft Windows Malicious Software Removal Tool v2.14, September 2009
Started On Wed Sep 09 10:45:17 2009
WARNING: Security policy doesn't allow for all actions MSRT may require.

Mackoo · 17-Oct-2009, 05:33 PM **#112**

Something happen September 9 nothing else after that date.

I wonder if I Disable the McAfee and see what happens? Then after it's installed if it installs then Enable McAfee just a thought.

**Cookiegal** · 18-Oct-2009, 05:00 PM **#113**

Yes, I would give that a shot. I hear McAfee has some compatibility issues with some programs that can cause issues.

Mackoo · 18-Oct-2009, 10:54 PM **#114**

OK I tried it and not resolved.

The thing is it looks like this tool had been installed but something happened September 9th that caused this constant update message.

Being I was able to update my other windows updates with no problems unless this constant update message is doing harm to my computer in anyway I can live with it but sure would want to know what is causing it if you find out the cause.

So I will leave this up to you but if you have other pressing issues to attend too by all means take care of them first and I will stop back now and then and see if anything new developes.

It's your call.

**Cookiegal** · 07:34 PM

I suggest you contact Microsoft about this. I understand they don't charge for support regarding updates but be sure to establish that up front.

This is the telephone number: 1-866-PCSAFETY

Let me know how that goes please.

Mackoo · 20-Oct-2009, 06:44 PM **#116**

OK thanks Cookiegal I'll give it a try.

**Cookiegal** · 20-Oct-2009, 07:48 PM **#117**

I'll be waiting to hear the result and hopefully the solution.

Mackoo · 21-Oct-2009, 01:40 PM **#118**

OK I have called the number two times and the waiting time is really long as they say it's due to malware issues.

The recording also mentions running the Microsoft full scan in which I used back when this first started but I am currently running it again for good measure.

I will continue to call and hopefully get a live person early instead of waiting. Waiting over an hour is just to long taking me from other important duties of the day.

As soon as I find out something I will definitely let you know.

Again thank you so much for your time and patient with this issue.

Mackoo

Mackoo · 21-Oct-2009, 05:02 PM **#119**

I ran that Microsoft scan and it found problems and fixed them and said my computer is clean and secure.

The yellow shield once again pops up telling me updates need installed and on and on it goes still not fixed.

My computer a Dell didn't come with the CD as it says I have restore options build in.... I would hate it if the only way to stop this and fix it is do a total reinstall of Windows XP and I don't have the CD to do so .

I am still trying Microsoft live support..

Mackoo · 21-Oct-2009, 06:46 PM **#120**

OK, I was able to talk with live support. I let them take control of my desktop he fixed a few corrupt files tried it and the same results little yellow shield ask to install updates..

He said this is a common problem and he will have someone tomorrow between 2 and 5 pm contact me to try again to fix the problem.

I will keep you posted but if someone else has this problem it is best to direct them like you have to Microsoft live support as it's not a easy fix and it would be hard for me to explain all the steps it takes to correct the problem. I do know he mentioned corrupt files but him restoring them apparently that didn't solve it either.

I have decided to name that little yellow shield Ol' Yeller '-)

Mackoo

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