[emsiizilla]

Hi!
I am running Vista on a Dell Inspiron that I bought last October. Since I bought it, I have had issues with starting Explorer. My log-in screen loads and I'm able to sign in to my account; then, "My Documents" opens and nothing else happens.
When I pull up Task Manager, the processes running are basic Dell and Windows processes, as well as McAfee and Ad-Aware. I have to go to "Start New Task" and type in "Explorer" to get my desktop to load. After that, everything works great.

So far, I've spoken to Dell Online Support, and they told me I have a virus. I have ran McAfee, Ad-Aware, and Tune-Up Utilities scans, as well as Startup Repair and diagnostics from the startup screen.



Here's my HJT log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:45:07 PM, on 9/28/2009
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18294)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
c:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
C:\Windows\explorer.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\DellTPad\Apoint.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Windows\System32\WLTRAY.EXE
C:\Program Files\Dell\MediaDirect\PCMService.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\DellTPad\ApMsgFwd.exe
C:\Program Files\DellTPad\HidFind.exe
C:\Program Files\DellTPad\Apntex.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Windows\system32\NOTEPAD.EXE
C:\Windows\Explorer.exe
C:\Windows\system32\Rundll32.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://myaccountinglab.mathxl.com/login_acct.htm
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://search.yahoo.com/search?fr=mcafee&p=%s
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer provided by Dell
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: Shell=Explorer.exe C:\WINDOWS\Config\csrss.exe
O1 - Hosts: ::1 localhost
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: McAfee Phishing Filter - {27B4851A-3207-45A2-B947-BE8AFE6163AB} - c:\PROGRA~1\mcafee\msk\mskapbho.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\McAfee\VirusScan\scriptsn.dll
O2 - BHO: McAfee SiteAdvisor BHO - {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\Dell\BAE\BAE.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O3 - Toolbar: McAfee SiteAdvisor Toolbar - {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [ECenter] C:\Dell\E-Center\EULALauncher.exe
O4 - HKLM\..\Run: [Apoint] C:\Program Files\DellTPad\Apoint.exe
O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
O4 - HKLM\..\Run: [IAAnotif] "C:\Program Files\Intel\Intel Matrix Storage Manager\Iaanotif.exe"
O4 - HKLM\..\Run: [Broadcom Wireless Manager UI] C:\Windows\system32\WLTRAY.exe
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\MediaDirect\PCMService.exe"
O4 - HKLM\..\Run: [McENUI] C:\PROGRA~1\McAfee\MHN\McENUI.exe /hide
O4 - HKLM\..\Run: [mcagent_exe] "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKCU\..\Run: [EA Core] "C:\Program Files\Electronic Arts\EADM\Core.exe" -silent
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - .DEFAULT User Startup: Dell Dock First Run.lnk = C:\Program Files\Dell\DellDock\DellDock.exe (User 'Default user')
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O13 - Gopher Prefix:
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
O18 - Protocol: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O23 - Service: Andrea ST Filters Service (AESTFilters) - Andrea Electronics Corporation - C:\Windows\system32\aestsrv.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Dock Login Service (DockLoginService) - Stardock Corporation - C:\Program Files\Dell\DellDock\DockLogin.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Lavasoft Ad-Aware Service - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
O23 - Service: McAfee SiteAdvisor Service - Unknown owner - C:\Program Files\McAfee\SiteAdvisor\McSACore.exe
O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe
O23 - Service: McAfee Anti-Spam Service (MSK80Service) - McAfee, Inc. - C:\Program Files\McAfee\MSK\MskSrver.exe
O23 - Service: SigmaTel Audio Service (STacSV) - IDT, Inc. - C:\Windows\system32\STacSV.exe
O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\Windows\System32\WLTRYSVC.EXE
O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

--
End of file - 8505 bytes



Thanks for your time!

[emeraldnzl]

Hello emsiizilla,

Please download Win32kDiag.exe to your Desktop.

Double-click to run it.

A log should appear when it is finished.

Copy and paste back here.

[emsiizilla]

Hey emeraldnzl,

First of all, thanks for responding to my thread.

Second, I ran the program and got an error message; the log read like this:
Running from: C:\Users\emsii\Downloads\Win32kDiag(2).exe

Log file at : C:\Users\emsii\Desktop\Win32kDiag.txt

WARNING: Could not get backup privileges!

Searching 'C:\Windows'...



Cannot access: C:\Windows\CSC\v2.0.6\pq



ERROR OCCURRED!

------------------------------

Windows Version: Windows Vista SP1

Exception Code: 0xc0000005

Exception Address: 0x00272415

Attempt to write to address: 0x00000000

[emeraldnzl]

Hello emsiizilla,

Moving on then

Please download ExeHelper by Raktor

• Double-click on exeHelper.com to run the fix.
• A black window should pop up, press any key to close once the fix is completed.
• Post the contents of exehelperlog.txt (Will be created in the directory where you ran exeHelper.com, and should open at the end of the scan)

Note: If the window shows a message that says "Error deleting file", please re-run the program before posting a log - and post the two logs together (they will both be in the one file).

[emsiizilla]

Here's the log:

exeHelper by Raktor - 09
Build 20090925
Run at 20:28:27 on 10/01/09
Now searching...
Checking for numerical processes...
Checking for bad processes...
Checking for bad files...
Checking for bad registry entries...
Resetting filetype association for .exe
Resetting filetype association for .com
Resetting userinit and shell values...
Resetting policies...
--Finished--

Thanks!

[emeraldnzl]

Let's see if you can do this now then:

Download Combofix from either of the links below. You must rename it before saving it. Save it to your desktop.

Link 1
Link 2





--------------------------------------------------------------------

Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools.

Double click on Combo-Fix.exe & follow the prompts.

• When finished, it will produce a report for you.
• Please post the C:\ComboFix.txt for review.

[emsiizilla]

While running, Combo-Fix deleted my background and restarted my desktop. Then, when I tried to use anything on my computer it told me that the items I clicked on had been sorted for deletion.
After restarting, Explorer started on its own; my background is still gone, but everything else is working again. I'm just telling you this, in case something was different than it should have been.

Here's the log:
ComboFix 09-10-01.05 - emsii 10/02/2009 18:26.1.1 - NTFSx86
Microsoft® Windows Vista™ Ultimate 6.0.6001.1.1252.1.1033.18.2037.858 [GMT -5:00]
Running from: c:\users\emsii\Desktop\Combo-Fix.exe
SP: Lavasoft Ad-Watch Live! *disabled* (Updated) {67844DAE-4F77-4D69-9457-98E8CFFDAA22}
SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}
* Created a new restore point
* Resident AV is active

.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

c:\$recycle.bin\S-1-5-21-1188092344-3365634342-1950963333-500
c:\$recycle.bin\S-1-5-21-3261150311-2334348272-2852962061-500
c:\windows\system32\oem7.inf

.
((((((((((((((((((((((((( Files Created from 2009-09-02 to 2009-10-02 )))))))))))))))))))))))))))))))
.

2009-10-02 23:46 . 2009-10-02 23:47 -------- d-----w- c:\users\emsii\AppData\Local\temp
2009-10-02 23:46 . 2009-10-02 23:46 -------- d-----w- c:\users\Default\AppData\Local\temp
2009-09-29 02:41 . 2009-09-29 02:41 -------- d-----w- c:\program files\Trend Micro
2009-09-17 20:41 . 2009-09-17 20:41 -------- d-----w- c:\programdata\Last.fm
2009-09-17 20:31 . 2009-09-17 20:32 -------- d-----w- c:\program files\Last.fm
2009-09-09 21:57 . 2009-08-14 17:07 897608 ----a-w- c:\windows\system32\drivers\tcpip.sys
2009-09-09 21:57 . 2009-08-14 16:29 104960 ----a-w- c:\windows\system32\netiohlp.dll
2009-09-09 21:57 . 2009-08-14 14:16 27136 ----a-w- c:\windows\system32\NETSTAT.EXE
2009-09-09 21:57 . 2009-08-14 14:16 19968 ----a-w- c:\windows\system32\ARP.EXE
2009-09-09 21:57 . 2009-08-14 14:16 9728 ----a-w- c:\windows\system32\TCPSVCS.EXE
2009-09-09 21:57 . 2009-08-14 14:16 10240 ----a-w- c:\windows\system32\finger.exe
2009-09-09 21:57 . 2009-08-14 14:16 8704 ----a-w- c:\windows\system32\HOSTNAME.EXE
2009-09-09 21:57 . 2009-08-14 14:16 11264 ----a-w- c:\windows\system32\MRINFO.EXE
2009-09-09 21:57 . 2009-08-14 14:16 17920 ----a-w- c:\windows\system32\ROUTE.EXE
2009-09-09 21:57 . 2009-08-14 16:29 17920 ----a-w- c:\windows\system32\netevent.dll
2009-09-09 21:55 . 2009-07-11 19:32 293376 ----a-w- c:\windows\system32\wlanmsm.dll
2009-09-09 21:55 . 2009-07-11 19:32 302592 ----a-w- c:\windows\system32\wlansec.dll
2009-09-09 21:55 . 2009-07-11 19:29 127488 ----a-w- c:\windows\system32\L2SecHC.dll
2009-09-09 21:55 . 2009-07-11 19:32 513024 ----a-w- c:\windows\system32\wlansvc.dll
2009-09-09 21:55 . 2009-06-10 12:11 2868224 ----a-w- c:\windows\system32\mf.dll
2009-09-05 14:40 . 2009-09-30 03:16 -------- d-----w- c:\users\emsii\AppData\Roaming\vlc
2009-09-05 14:10 . 2009-09-05 14:10 -------- d-----w- c:\windows\system32\Adobe
2009-09-04 02:45 . 2009-09-19 04:04 -------- d-----w- C:\OutputFolder
2009-09-02 23:51 . 2009-08-28 12:39 28672 ----a-w- c:\windows\system32\Apphlpdm.dll
2009-09-02 23:51 . 2009-08-28 10:15 4240384 ----a-w- c:\windows\system32\GameUXLegacyGDFs.dll

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2009-10-01 21:38 . 2009-07-14 14:51 -------- d-----w- c:\users\emsii\AppData\Roaming\uTorrent
2009-09-25 18:51 . 2008-10-19 14:41 4252 ----a-w- c:\users\emsii\AppData\Roaming\wklnhst.dat
2009-09-20 12:39 . 2008-10-14 06:05 680 ----a-w- c:\users\emsii\AppData\Local\d3d9caps.dat
2009-09-17 20:41 . 2008-10-11 01:24 -------- d-----w- c:\program files\iTunes
2009-09-14 00:18 . 2008-11-02 16:55 -------- d-----w- c:\programdata\Electronic Arts
2009-09-10 08:26 . 2009-04-12 17:22 -------- d-----w- c:\program files\Microsoft Silverlight
2009-09-10 08:09 . 2006-11-02 11:18 -------- d-----w- c:\program files\Windows Mail
2009-09-10 08:07 . 2008-10-23 01:37 -------- d-----w- c:\programdata\Microsoft Help
2009-09-02 02:19 . 2009-05-19 20:35 -------- d-----w- c:\program files\Common Files\AVSMedia
2009-08-30 14:57 . 2008-10-05 17:58 -------- d-----w- c:\program files\Java
2009-08-30 14:32 . 2009-08-30 14:32 -------- d-----w- c:\program files\iPod
2009-08-30 14:32 . 2008-10-11 01:19 -------- d-----w- c:\program files\Common Files\Apple
2009-08-30 14:29 . 2008-10-11 01:23 -------- d-----w- c:\program files\Bonjour
2009-08-30 14:20 . 2008-10-11 01:25 -------- d-----w- c:\users\emsii\AppData\Roaming\Apple Computer
2009-08-22 03:05 . 2009-08-22 03:05 -------- d-----w- c:\program files\VideoLAN
2009-08-16 18:42 . 2009-08-16 18:42 999801 ----a-w- c:\windows\XOU Clock.exe
2009-08-16 18:42 . 2009-08-16 18:42 18192 ----a-w- c:\windows\XOU Clock.dat
2009-08-16 18:42 . 2009-08-16 18:42 400512 ----a-w- c:\windows\XOU Clock.scr
2009-08-16 18:42 . 2009-08-16 18:42 40960 ----a-w- c:\windows\XOU Clock.dll
2009-08-16 16:13 . 2008-10-09 17:32 -------- d-----w- c:\program files\McAfee
2009-08-14 03:05 . 2008-10-31 04:33 -------- d-----w- c:\users\emsii\AppData\Roaming\XnView
2009-07-25 10:23 . 2009-06-01 04:09 411368 ----a-w- c:\windows\system32\deploytk.dll
2009-07-18 16:06 . 2009-07-28 22:24 827904 ----a-w- c:\windows\system32\wininet.dll
2009-07-18 16:01 . 2009-07-28 22:24 78336 ----a-w- c:\windows\system32\ieencode.dll
2009-07-18 09:46 . 2009-07-28 22:24 26624 ----a-w- c:\windows\system32\ieUnatt.exe
2009-07-17 14:35 . 2009-08-12 22:40 71680 ----a-w- c:\windows\system32\atl.dll
2009-07-14 13:00 . 2009-08-12 22:39 313344 ----a-w- c:\windows\system32\wmpdxm.dll
2009-07-14 12:59 . 2009-08-12 22:39 4096 ----a-w- c:\windows\system32\dxmasf.dll
2009-07-14 12:58 . 2009-08-12 22:39 7680 ----a-w- c:\windows\system32\spwmp.dll
2009-07-14 10:59 . 2009-08-12 22:39 8147456 ----a-w- c:\windows\system32\wmploc.DLL
2009-07-09 17:16 . 2009-07-09 17:16 39424 ----a-w- c:\windows\system32\drivers\usbaapl.sys
2009-07-09 17:16 . 2009-07-09 17:16 2060288 ----a-w- c:\windows\system32\usbaaplrc.dll
2008-10-05 20:28 . 2008-10-05 20:26 8192 --sha-w- c:\windows\Users\Default\NTUSER.DAT
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"EA Core"="c:\program files\Electronic Arts\EADM\Core.exe" [2009-09-03 3342336]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Windows Defender"="c:\program files\Windows Defender\MSASCui.exe" [2008-01-21 1008184]
"ECenter"="c:\dell\E-Center\EULALauncher.exe" [2008-02-29 17920]
"Apoint"="c:\program files\DellTPad\Apoint.exe" [2008-05-04 167936]
"IgfxTray"="c:\windows\system32\igfxtray.exe" [2008-03-06 141848]
"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2008-03-06 166424]
"Persistence"="c:\windows\system32\igfxpers.exe" [2008-03-06 133656]
"IAAnotif"="c:\program files\Intel\Intel Matrix Storage Manager\Iaanotif.exe" [2007-03-21 174872]
"Broadcom Wireless Manager UI"="c:\windows\system32\WLTRAY.exe" [2008-07-03 3563520]
"PCMService"="c:\program files\Dell\MediaDirect\PCMService.exe" [2007-12-21 184320]
"McENUI"="c:\progra~1\McAfee\MHN\McENUI.exe" [2009-01-09 1176808]
"mcagent_exe"="c:\program files\McAfee.com\Agent\mcagent.exe" [2009-01-09 645328]
"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 9.0\Reader\Reader_sl.exe" [2009-02-27 35696]
"QuickTime Task"="c:\program files\QuickTime\QTTask.exe" [2009-05-26 413696]
"iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2009-07-13 292128]
"SunJavaUpdateSched"="c:\program files\Java\jre6\bin\jusched.exe" [2009-07-25 149280]

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\syste m]
"EnableUIADesktopToggle"= 0 (0x0)

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\drivers32]
"aux"=wdmaud.drv

[HKEY_LOCAL_MACHINE\system\currentcontrolset\control\session manager]
SetupExecute REG_MULTI_SZ \0

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\Lavaso ft Ad-Aware Service]
@="Service"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\mcmscs vc]
@=""

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MCODS]
@=""

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\Wdf010 00.sys]
@="Driver"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\WinDef end]
@="Service"

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\FirewallRules]
"{EF6D7C14-D70A-4A72-9B60-1D5C8F9DFBD1}"= c:\program files\Dell\MediaDirect\MediaDirect.exeell MediaDirect
"{C227FF74-5686-447D-8DCB-41A501895921}"= c:\program files\Dell\MediaDirect\PCMService.exe:CyberLink PowerCinema Resident Program
"{148EB713-246A-42FF-81AD-4761522B24BF}"= c:\program files\Dell\MediaDirect\Kernel\DMP\CLBrowserEngine.exe:Cyberlink Media Server Browser Engine
"{1B6EA708-CA4E-4BD6-ADDC-4F5D872D2C18}"= c:\program files\Dell\MediaDirect\Kernel\DMS\CLMSService.exe:CyberLink Media Server
"{2DEAD4AA-3454-4D01-9581-CC9378D595DE}"= Profile=Private|Profile=Public|c:\program files\Common Files\Mcafee\MNA\McNaSvc.exe:McAfee Network Agent
"{EEABB986-056D-411C-A240-3E412CBF478D}"= UDP:c:\program files\Bonjour\mDNSResponder.exe:Bonjour
"{73FB6D2D-68B9-474B-BCAF-23852067E9F1}"= TCP:c:\program files\Bonjour\mDNSResponder.exe:Bonjour
"{6688C3E2-311D-4A87-8611-36DDBABC209E}"= TCP:6004|c:\program files\Microsoft Office\Office12\outlook.exe:Microsoft Office Outlook
"{D7358334-57B6-406B-8A33-817468D0AB82}"= UDP:c:\program files\Microsoft Office\Office12\GROOVE.EXE:Microsoft Office Groove
"{9E6F02CB-C339-479F-9F43-666A532BCCE9}"= TCP:c:\program files\Microsoft Office\Office12\GROOVE.EXE:Microsoft Office Groove
"{8556A53C-40C9-450D-85BC-E612CDCC101A}"= UDP:c:\program files\Microsoft Office\Office12\ONENOTE.EXE:Microsoft Office OneNote
"{4529419D-885C-4BA2-9C5A-002F722EB8F9}"= TCP:c:\program files\Microsoft Office\Office12\ONENOTE.EXE:Microsoft Office OneNote
"{B5AA52D0-4127-432B-B3E8-15DACE78C719}"= Disabled:UDP:e:\setup\HPZNUI01.EXE:hpznui01.exe
"{10258008-28AB-4449-98F6-4336BA8A6113}"= Disabled:TCP:e:\setup\HPZNUI01.EXE:hpznui01.exe
"{9CB96F23-7AF8-4F3C-B339-CC71F08DE291}"= Disabled:UDP:e:\setup\HPONICIFS01.EXE:hponicifs01.exe
"{526EA44A-A905-4988-99FD-8F77D766CBF8}"= Disabled:TCP:e:\setup\HPONICIFS01.EXE:hponicifs01.exe
"{E19978BB-0D34-4386-9119-48CF01F865EE}"= Disabled:UDP:c:\program files\HP\Digital Imaging\bin\hpqscnvw.exe:hpqscnvw.exe
"{C63166C8-AA6F-474C-A7D3-51F4537CB5B5}"= Disabled:TCP:c:\program files\HP\Digital Imaging\bin\hpqscnvw.exe:hpqscnvw.exe
"{D8E8B01A-1206-49E8-B417-E499DABD8874}"= Disabled:UDP:c:\program files\HP\Digital Imaging\bin\hpqkygrp.exe:hpqkygrp.exe
"{D91A46EA-BAA0-4D1D-8469-B86AF319603F}"= Disabled:TCP:c:\program files\HP\Digital Imaging\bin\hpqkygrp.exe:hpqkygrp.exe
"{5CC02A0D-EF3B-490F-AA66-89E72806BD55}"= UDP:c:\program files\iTunes\iTunes.exe:iTunes
"{12624B50-CE0C-4781-8866-D32CC6E17B1C}"= TCP:c:\program files\iTunes\iTunes.exe:iTunes
"{6F2191D2-D8D0-4048-9818-6412BA36A0C2}"= Disabled:UDP:c:\program files\HP\Digital Imaging\bin\hpqscnvw.exe:hpqscnvw.exe
"{50FF11FE-A716-4E7F-AB7D-155A3F9FE46F}"= Disabled:TCP:c:\program files\HP\Digital Imaging\bin\hpqscnvw.exe:hpqscnvw.exe
"{8A42F8C8-522C-4B46-B89C-3FCAE12D16AA}"= Disabled:UDP:c:\program files\HP\Digital Imaging\bin\hpqkygrp.exe:hpqkygrp.exe
"{28031554-DDEA-4647-905A-69A6FD71C0F2}"= Disabled:TCP:c:\program files\HP\Digital Imaging\bin\hpqkygrp.exe:hpqkygrp.exe
"TCP Query User{1412E1A0-79C1-4AF4-AACE-ECA483162F64}c:\\program files\\trillian\\trillian.exe"= UDP:c:\program files\trillian\trillian.exe:Trillian
"UDP Query User{E844A2AD-220A-4425-8362-3879C11ED645}c:\\program files\\trillian\\trillian.exe"= TCP:c:\program files\trillian\trillian.exe:Trillian
"TCP Query User{40A65A2B-C619-4D58-B53D-66F49EC7FD86}c:\\program files\\electronic arts\\eadm\\core.exe"= UDP:c:\program files\electronic arts\eadm\core.exe:EA Download Manager
"UDP Query User{78DD6A13-E015-4CA4-AA5A-18447FCAF033}c:\\program files\\electronic arts\\eadm\\core.exe"= TCP:c:\program files\electronic arts\eadm\core.exe:EA Download Manager
"TCP Query User{478419BB-21D0-4654-B006-6203B143CA4F}c:\\program files\\electronic arts\\eadm\\core.exe"= UDP:c:\program files\electronic arts\eadm\core.exe:EA Download Manager
"UDP Query User{27AF31C9-56E4-4ABF-910D-AD6C5E243958}c:\\program files\\electronic arts\\eadm\\core.exe"= TCP:c:\program files\electronic arts\eadm\core.exe:EA Download Manager
"TCP Query User{8FCCEFD7-F9DD-4F29-9CDE-FDC04FDAC2ED}c:\\program files\\internet explorer\\iexplore.exe"= UDP:c:\program files\internet explorer\iexplore.exe:Internet Explorer
"UDP Query User{0B59C3A8-FB69-444B-90D4-0E3820D5BEA4}c:\\program files\\internet explorer\\iexplore.exe"= TCP:c:\program files\internet explorer\iexplore.exe:Internet Explorer
"{0923C735-070D-423C-A202-F8007C0E11BB}"= UDP:c:\program files\uTorrent\uTorrent.exe:µTorrent (TCP-In)
"{F00EF840-CEAC-420C-8716-6F11C9C9F000}"= TCP:c:\program files\uTorrent\uTorrent.exe:µTorrent (UDP-In)
"{49C42394-0EDF-4C4A-A7B5-39A0D9CBC77E}"= UDP:c:\program files\Bonjour\mDNSResponder.exe:Bonjour
"{DD2A4401-0C6F-4171-B480-B33B293BED6A}"= TCP:c:\program files\Bonjour\mDNSResponder.exe:Bonjour
"{70649FF7-4580-4AFE-A1E3-CC38626A4137}"= UDP:c:\program files\iTunes\iTunes.exe:iTunes
"{439F7FBC-70FC-4ADB-889C-1AA302954616}"= TCP:c:\program files\iTunes\iTunes.exe:iTunes

R0 Lbd;Lbd;c:\windows\System32\drivers\Lbd.sys [7/10/2009 6:00 PM 64160]
R2 AESTFilters;Andrea ST Filters Service;c:\windows\System32\AEstSrv.exe [10/5/2008 7:43 AM 73728]
R2 DockLoginService;Dock Login Service;c:\program files\Dell\DellDock\DockLogin.exe [5/2/2008 2:09 PM 161048]
R2 McAfee SiteAdvisor Service;McAfee SiteAdvisor Service;c:\program files\McAfee\SiteAdvisor\McSACore.exe [10/9/2008 12:36 PM 210216]
R3 IntcHdmiAddService;Intel(R) High Definition Audio HDMI Service;c:\windows\System32\drivers\IntcHdmi.sys [10/5/2008 3:37 PM 111616]
S2 Lavasoft Ad-Aware Service;Lavasoft Ad-Aware Service;c:\program files\Lavasoft\Ad-Aware\AAWService.exe [7/3/2009 9:49 AM 1028432]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
HPZ12 REG_MULTI_SZ Pml Driver HPZ12 Net Driver HPZ12
HPService REG_MULTI_SZ HPSLPSVC
hpdevmgmt REG_MULTI_SZ hpqcxs08
.
Contents of the 'Scheduled Tasks' folder

2009-10-02 c:\windows\Tasks\Ad-Aware Update (Weekly).job
- c:\program files\Lavasoft\Ad-Aware\Ad-AwareAdmin.exe [2009-07-03 23:00]

2009-08-15 c:\windows\Tasks\McDefragTask.job
- c:\progra~1\mcafee\mqc\QcConsol.exe [2009-02-26 16:53]

2009-10-01 c:\windows\Tasks\McQcTask.job
- c:\progra~1\mcafee\mqc\QcConsol.exe [2009-02-26 16:53]
.
.
------- Supplementary Scan -------
.
uStart Page = hxxp://myaccountinglab.mathxl.com/login_acct.htm
uInternet Settings,ProxyOverride = *.local
uSearchURL,(Default) = hxxp://search.yahoo.com/search?fr=mcafee&p=%s
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~2\Office12\EXCEL.EXE/3000
FF - ProfilePath - c:\users\emsii\AppData\Roaming\Mozilla\Firefox\Profiles\jw34tkke.default\
FF - prefs.js: browser.startup.homepage - hxxp://kol.coldfront.net/thekolwiki/index.php/Main_Page
FF - plugin: c:\users\emsii\AppData\Roaming\Mozilla\Firefox\Profiles\jw34tkke.default\ex tensions\moveplayer@movenetworks.com\platform\WINNT_x86-msvc\plugins\npmnqmp071101000055.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\DotNetAssistantExtension\

---- FIREFOX POLICIES ----
FF - user.js: network.http.max-persistent-connections-per-server - 4
FF - user.js: nglayout.initialpaint.delay - 600
FF - user.js: content.notify.interval - 600000
FF - user.js: content.max.tokenizing.time - 1800000
FF - user.js: content.switch.threshold - 600000
.
- - - - ORPHANS REMOVED - - - -

AddRemove-Ultra MP4 Video Converter_is1 - h:\program files\Ultra MP4 Video Converter\unins000.exe
AddRemove-Win AVI HelixSDK_is1 - h:\program files\WinAVI Video Converter\HelixSDK\unins000.exe
AddRemove-WinAVI Video Converter_is1 - h:\program files\WinAVI Video Converter\unins000.exe
AddRemove-XnView_is1 - h:\program files\XnView\unins000.exe



**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2009-10-02 18:46
Windows 6.0.6001 Service Pack 1 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

**************************************************************************
.
--------------------- LOCKED REGISTRY KEYS ---------------------

[HKEY_USERS\S-1-5-21-3261150311-2334348272-2852962061-1000\Software\SecuROM\License information*]
"datasecu"=hex:61,b3,b0,af,ea,e8,74,47,c0,a9,c8,e4,37,84,2d,63,0b,00,f9,0a, 7a,
d9,b3,b5,e8,b7,ba,c5,4a,57,59,38,e1,1b,2d,5e,cc,35,4e,87,47,99,b7,5c,fd,a4, \
"rkeysecu"=hex:3e,80,9e,c4,40,b4,90,83,87,8e,33,49,64,ac,f8,d9

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0000\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000
.
Completion time: 2009-10-02 18:51
ComboFix-quarantined-files.txt 2009-10-02 23:51

Pre-Run: 72,336,392,192 bytes free
Post-Run: 75,154,206,720 bytes free

226 --- E O F --- 2009-09-28 22:34

Thanks so much,
emsiizilla

[emeraldnzl]

Hello emsiizilla,

You may have used Malwarebytes before. If you still have it on your machine please update and run. Post the scan report back here.

If you do not have Malwarebytes please download from Here

Double Click mbam-setup.exe to install the application.

• Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
• If an update is found, it will download and install the latest version.
• Once the program has loaded, select "Perform Quick Scan", then click Scan.
• The scan may take some time to finish,so please be patient.
• When the scan is complete, click OK, then Show Results to view the results.
• Make sure that everything is checked, and click Remove Selected.
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
• Copy&Paste the entire report in your next reply.

Extra Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediatly.

Next

Kaspersky on line scanner is very thorough. It can take a long time and for periods may seem not to be working. Just be patient and let it do its job.

Kaspersky works with Internet Explorer and Firefox 3.

Go to Kaspersky website and perform an online antivirus scan.

Note: you will need to turn off your security programs to allow Kaspersky to do its job.

• Read through the requirements and privacy statement and click on Accept button.
• It will start dowanloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
• When the downloads have finished, click on Settings.
• Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:
  • Spyware, Adware, Dialers, and other potentially dangerous programs
    Archives
    Mail databases
• Click on My Computer under Scan.
• Once the scan is complete, it will display the results. Click on View Scan Report.
• You will see a list of infected items there. Click on Save Report As....
• Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button.

Copy and paste that information in your next post.

So when you return please post

• MBAM log
• Kaspersky scan results
• and tell me how your computer is performing now

[emsiizilla]

Sorry I haven't responded yet; I have had a few research papers to work on lately. I will get back to you by the end of the weekend.

Thanks for your help,
emsiizilla

[emeraldnzl]

Okie dokie.

[emsiizilla]

I'm really sorry about how long it took me to get back to you.
Here's the Malwarebytes log:

Malwarebytes' Anti-Malware 1.41
Database version: 2902
Windows 6.0.6001 Service Pack 1

10/18/2009 8:19:00 PM
mbam-log-2009-10-18 (20-19-00).txt

Scan type: Quick Scan
Objects scanned: 91322
Time elapsed: 34 minute(s), 44 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


And here's the Kaspersky log:

KASPERSKY ONLINE SCANNER 7.0: scan report
Monday, October 19, 2009
Operating system: Microsoft Windows Vista Ultimate Edition, 32-bit Service Pack 1 (build 6001)
Kaspersky Online Scanner version: 7.0.26.13
Last database update: Monday, October 19, 2009 03:35:24
Records in database: 3030996
Scan settings
scan using the following database extended
Scan archives yes
Scan e-mail databases yes
Scan area My Computer
C:\
D:\
E:\
Scan statistics
Objects scanned 156847
Threats found 0
Infected objects found 0
Suspicious objects found 0
Scan duration 05:20:00

No threats found. Scanned area is clean.
Selected area has been scanned.


Also, my computer has been working great since you had me install and run Combo-Fix. Explorer starts right up without my having to "start new task".


Thanks,
emsiizilla

[emeraldnzl]

Hello again emsiizilla,

I'm really sorry about how long it took me to get back to you.

No problem.

Now

I think your computer is clean of malware.

We have a couple of last steps to perform and then you're all set.

Follow these steps to uninstall Combofix and some tools used in the removal of malware. This will also clean out and reset your Restore Points

• Click START then RUN
• Now type Combofix /u in the runbox and click OK. Note the space between the X and the U, it needs to be there.
  
  

After that please go here to download OTC.

Run this program to remove the remaining tools we have been using.

You will be asked to reboot the machine to finish the Cleanup process choose Yes.

MBAM can be uninstalled via control panel add/remove but it may be a useful tool to keep. The Win32KDiag and ExeHelper folders/files can be deleted.

Next, we need to clean your restore points and set a new one:

Reset and Re-enable your System Restore to remove infected files that have been backed up by Windows. The files in System Restore are protected to prevent any programs from changing those files. This is the only way to clean these files: (You will lose all previous restore points which are likely to be infected)

• 1. Turn off System Restore.
  • On the Desktop, right-click My Computer.
    Click Properties.
    Click the System Restore tab.
    Check Turn off System Restore.
    Click Apply, and then click OK.
  2. Restart your computer.
  
  3. Turn ON System Restore.
  • On the Desktop, right-click My Computer.
    Click Properties.
    Click the System Restore tab.
    UN-Check Turn off System Restore.
    Click Apply, and then click OK.

System Restore will now be active again.

-------------------------------------------------------------------------------------------------------------------

A reminder: Remember to turn back on any anti-malware programs you may have turned off during the cleaning process.

-------------------------------------------------------------------------------------------------------------------

Now that your machine is clean here are some things that I think are worth having a look at if you don't already know a bout them:

---------------------------------------------------------------------------------------------------------------------

Be sure and give the Temp folders a cleaning out now and then. This helps with security and your computer will run more efficiently. I clean mine once a week. For ease of use, you might consider the following free program:

• ATF Cleaner

--------------------------------------------------------------------------------------------------------------------

Make Internet Explorer more secure

• Click Start > Run
• Type Inetcpl.cpl & click OK
• Click on the Security tab
• Click Reset all zones to default level
• Make sure the Internet Zone is selected & Click Custom level
• In the ActiveX section, set the first two options ("Download signed and unsigned ActiveX controls) to "Prompt", and ("Initialize and Script ActiveX controls not marked as safe") to "Disable".
• Next Click OK, then Apply button and then OK to exit the Internet Properties page.

* MVPS Hosts file replaces your current HOSTS file with one containing well known ad sites and other bad sites. Basically, this prevents your computer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer, meaning it will be difficult to infect yourself in the future.

* Consider using an alternate browser. Mozilla's Firefox browser is excellant; it is more secure than Internet Explorer. Firefox is my default browser but I retain Internet Explorer as well so that I can access the very few sites that require it.

Firefox may be downloaded from Here

NoScripts is a good Add-on for Firefox that prevents execution of malicious scripts.

-----------------------------------------------------------------------------------------------------------------------

Startuplite is a tool to help you stop some programs not needed when you start your computer from loading. They will begin automatically only when needed.

-----------------------------------------------------------------------------------------------------------------------

To help protect your computer in the future here are some free programs you can look at:

If your Microsoft Update is not working automatically. Keep your operating system up to date by visiting

• Microsoft Windows Update

monthly.

It is recommended that you do set Windows to check, download and install your updates automatically.

• Click Start > Control Panel > Automatic Updates
• Set the day and time for the update check. Set this to a time when your computer will normally be on and connected to the internet.
• Click Apply then OK.

Go here for some good advice about how to prevent infection.

Have a safe and happy computing day!