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Solved: Programs won't load, Virus/Spyware scans won't finish....


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trudel79's Avatar
trudel79 trudel79 is offline
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08-Oct-2009, 08:35 PM #1
Programs won't load, Virus/Spyware scans won't finish....
Ok, so here's the deal. Got some sort of a bug that won't allow me to open most programs. I can load up my virus/spyware programs, but they all freeze at some point during the scan. Mozilla is the only program I've been able to use. I tried running HJT, but it freezes halfway through as well. Any ideas?
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09-Oct-2009, 04:40 PM #2
Hello trudel79,

See if you can run these and post back the relevant logs.

Try renaming MBAM.exe to something like MBAM.com if it won't run properly.

Now

You may have used Malwarebytes before. If you have, and still have it on your machine, please update and run. Post the scan report back here.

If you do not have Malwarebytes please download from Here

Double Click mbam-setup.exe to install the application.
  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply.
Extra Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediatly.

Next
  • Download OTL to your desktop.
  • Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
  • When the window appears, underneath Output at the top change it to Minimal Output.
  • Under the Standard Registry box change it to All.
  • Check the boxes beside LOP Check and Purity Check.
  • Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
    • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
    • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post it with your next reply.
So when you return please post
  • MBAM log
  • the two OTL logs - OTL.txt and Extras.txt



Note: Unless otherwise instructed always post the logs in the forum. If reports don't fit on one post. It might be necessary to break the logs up to get them on the forum. Just use as many posts as you need, that's fine.
trudel79's Avatar
trudel79 trudel79 is offline
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09-Oct-2009, 05:41 PM #3
I already have Malwarebytes, but when I try to update it, it freezes. If I just try to run a scan, it freezes 5 seconds in. I tried downloading OTL, but when I try to double click on the .exe, it says that it's not a valid win32 application and won't let me install.

I was going to just format the hard drive, but I can't even put my pictures on to a disc because I can't run any programs.

Every time I try to run HJT, it stops in the same spot every time:
O4 - Registry & Start Menu autoruns

Don't know what to do without being able to run any programs.....PLEASE HELP!!!!
emeraldnzl's Avatar
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09-Oct-2009, 06:19 PM #4
Hello trudel79,

I suspect I know what infection your machine has but without the logs we haven't been able to get I don't know what your machine is, sooo... I am making an assumption that you don't have a 64 bit machine here and we can run the tool below. The worst that will happen is that this won't run but it will go a long way to solving your problem if we can run it.

Now

Download Combofix from either of the links below. You must rename it before saving it. Save it to your desktop.

Link 1
Link 2





--------------------------------------------------------------------

Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools.

Double click on Combo-Fix.exe & follow the prompts.
  • When finished, it will produce a report for you.
  • Please post the C:\ComboFix.txt for review.
trudel79's Avatar
trudel79 trudel79 is offline
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09-Oct-2009, 07:04 PM #5
It still won't let me install it, even when I rename it. Every time I try to it keeps saying that it's not a valid Win32 application
emeraldnzl's Avatar
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09-Oct-2009, 07:19 PM #6
See if you can do this then:

Please download Win32kDiag.exe to your Desktop.

Double-click to run it.

A log should appear when it is finished.

Copy and paste back here.
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trudel79 trudel79 is offline
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09-Oct-2009, 07:43 PM #7
Ugh, can't run that either.

So damn frustrating, but thank you for trying
emeraldnzl's Avatar
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09-Oct-2009, 07:48 PM #8
Oh we haven't finished yet.

Try this one:

Please download ExeHelper by Raktor
  • Double-click on exeHelper.com to run the fix.
  • A black window should pop up, press any key to close once the fix is completed.
  • Post the contents of exehelperlog.txt (Will be created in the directory where you ran exeHelper.com, and should open at the end of the scan)
Note: If the window shows a message that says "Error deleting file", please re-run the program before posting a log - and post the two logs together (they will both be in the one file).
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trudel79 trudel79 is offline
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09-Oct-2009, 09:46 PM #9
Again, the same problem as with any program I try to install, says it's not a valid Win32 application
emeraldnzl's Avatar
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09-Oct-2009, 11:38 PM #10
Hello trudel79,

If you haven't done this already, try and see whether last known good configuration will get you into Windows and run ComboFix. Don't worry about the other tools.

1) Restart your computer
2) After hearing your computer beep once during startup, but before the Windows icon appears, tap the F8 key continually;
3) Instead of Windows loading as normal, the Advanced Options Menu should appear;
4) Select Last Known Good Configuration and proceed.

Post the ComboFix log back here.

If that doesn't work

Lets try the Avira AntiVir Rescue System.

This is a linux-based application that allows accessing computers that cannot be booted anymore. Thus it is possible to repair a damaged system, to rescue data or to scan the system for virus infections.

Note: you will need to download and burn this CD on another machine that is not infected.

Download the Avira AntiVir Rescue System from here: http://www.free-av.com/en/products/1...ue_system.html
  • Run rescue_system-common-en.exe, and insert a blank CD into your CD Writeable drive.
  • Select your CD Writable drive and press the Burn CD button. The burning process should be pretty quick.

    Next
  • Insert your newly burned CD into your infected computer, and restart. Once you’ve booted up your computer with Avira Rescue System, you get a boot option to either boot from hard drive or AntiVir Rescue System. Press the number 2 your keyboard to boot into AntiVir Rescue System. It will start loading linux and you get to select either deutsch or english. Next, drivers will be loaded, and when it completes, the Rescue System main menu will show.
    • To scan a computer, select the second option “Scan” and hit enter.
    • Scan all files.
    • Select the option to try to repair infected files.
    • If Rescue System is unable to repair infected files, select the option to rename the files.

    The open command at the main menu will launch Linux console, not DOS command prompt. Unless you’re familiar with Linux commands, I wouldn’t recommend you selecting that option. If you’ve accidentally got into the linux console, press CTRL+F1 simultaneously to go back to Rescue System Main Menu.

    If able to boot after this, attempt to run ComboFix.

If you run into problems with Avira tell me.
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trudel79 trudel79 is offline
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11-Oct-2009, 01:09 PM #11
Finally was able to get another computer to burn Avira, however, when I reboot with it on the infected computer, nothing happens. It spins in the drive, but never boots.

I'm at my wits end, thinking of just wiping everything, but have lots of pictures on here that I have no way of salvaging.
emeraldnzl's Avatar
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11-Oct-2009, 03:15 PM #12
Quote:
It spins in the drive, but never boots.
Your bios is not set to boot first from the CD.

Bit technical I suppose but just take your time and carry out each action bit by bit and you will be OK. Note: You may need to try a few times to get into BIOS. The first bit happens very fast on some machines.

To set your computer BIOS to boot from a CD

1. Restart your computer. Watch the start-up instructions that are displayed on-screen.

A message will be displayed instructing you to press a named key (often F2, F12, or Delete) to go into settings/setup/configuration. (The key and the message will vary according to the type of computer that you are running.)

Press this key to enter the BIOS setup mode.

(If your computer is particularly fast, it may remove the message before you have the chance to press the key; in this case, try pressing the key once a second, starting the moment you reboot.)

Some examples:
  • On a Dell computer, you should hit F2 to enter the BIOS.
  • Other computers may require you to hit the DEL (Delete) button to enter the BIOS.
  • On newer computers, you may be able to hit F12 to select a temporary boot device rather than changing the permanent boot sequence in the BIOS itself. If your computer offers this option, simply select the CD or DVD drive containing the antivirus CD as your temporary boot device, and skip steps 2 and 3.
2. In the BIOS window, find the area that controls the boot sequence and rearrange the list of devices so that your CD or DVD drive is checked before your hard drive.
  • For most situations, a suitable sequence is:
    1. A (Floppy)
    2. CDROM (or DVDROM)
    3. HD1 (or C).
If your drives are listed in this order, then when you keep the CD in your CD or DVD drive during a reboot, your computer will be told to run and check for viruses on your system. (If the hard drive is listed earlier than the CD drive, your computer will not detect the CDs presence and will simply boot into Windows.)

3. Save the settings and exit.

4. When your computer reboots, it will check the CD or DVD drive containing the disk before it checks the hard drive.

Thanks to Cities site University of Illinois for these instructions
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trudel79 trudel79 is offline
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11-Oct-2009, 09:03 PM #13
I've run the scan twice, but don't see anywhere where I can repair files. Apparently I've smoked myself retarded.....sorry
emeraldnzl's Avatar
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11-Oct-2009, 10:03 PM #14
Sounds like it didn't download properly when you downloaded and burnt it to CD.

Although they may have changed the version and how it operates. I wonder... can you boot your computer into Windows at all now?
trudel79's Avatar
trudel79 trudel79 is offline
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11-Oct-2009, 10:17 PM #15
Yeah, I can still boot it up normally, but now it won't even boot into safe mode

I can still use Mozilla, and can even get Last.fm to work. I'm running a Kaspersky Online scan right now and will try to get that log for you to see
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